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The staff, including the owners were extremely nice & helpful. The hotel is new & very nice.
No minibar in room!
Nearly new hotel along the river, nearby the mainroad between Croatia and Mostar, Very quit and safe location. High standard of service (reception, bar, restaurant and staff). Good quality of food (breakfast and dinner). Nice room, with airco/heating. Certainly a hotel to re-visit
friendly atmosphere and superb peaceful LOCATION by the river
Wery nice staff, the food is so delicious and friday and saturday evening live music band in the hotel restaurant plays a good music. No
It had an elevator Unfortunatly there was no rating available for this hotel when we booked. It was very noisy,no airconditioning,sterilised drink glasses were dirty .Toilet was not clean.The bed was terrible, the inner springs bulged through mattress and made popping noises when you moved.Maid opened our bedroom door with key at 8.20 am and walked in. Breakfast was minimal. Had booked for 2 nights but left after one as hotel overall was so bad. Hotel Manager would not waiver charge for 2 nights despite advising the reason for our early checkout.
Hotel has nice beach area with cafes and small shops nearby. Bosnian coast is a real bargain compared to the Croatian locales. Moldy shower.
The location is very convenient in the centre of Neum. But explore the coast to find the best parts of the area and the best beach and sea. Lack of fridge, and hotel food was very very basic
beautiful view ,very good food ,nice people .A place where you want to travel again . no Frige in the room
nice, kind people, domestic atmosphere no fire extinguishers, no evacuation plans posted, no secondary exits, paid one price at booking.com charged additional money at reception...
The staff were very friendly and helpful. Hotel very clean and in central location.
The staff was great (Thank you Mario!). The hotel facilities are great and its location is outstanding.
We completely enjoye our stay. The manager was very helpful, he went that extra mile. The staff was friendly and they assisted us in everything that we needed or requested. The hotel location is perfect just across from the church. When we return this is where we will stay.
Friendliness of staff
Quiet spot, on the outskirt of Ćitluk , excelent location for daily trips to Mostar, or Međugorje The shower was leaking all the time, every time I took shower the bathroom was litteraly owerflooded ( poor sealing of the shower screens ) - reported at the reception at check out
Nice hotel, good staff , quiet far away from the city of Mostar , imopssible to get something to eat late in the evening ( 10 pm ).
The staff were extremely helpful and friendly. The hotel was very clean, comfortable and modern. The restaurant was good. The seaside position of the hotel is ideal for relaxing. A great hotel for a few days rest. The town does not offer much to do or see. The hotel is at least four levels from reception to sea. The stairs may be difficult for elderly people.
The food was excellent. Please stay on that level.
The personnel is very friendly and willing to help. The hotel is cheap and is quite close to Dubrovnik. The hotel is very noisy, really. There was a strange smell coming from the bathroom. The linen was OK, however the bed spreads and the carpet desperately needed to be cleaned. There were not enough parking spaces.
Very nice quite location, directly over the sea with a marvelous view from most rooms ... Nice and very welcoming staff and management, good food at fair prices ! Nothing at all ! Everything was very likable ...
The food in the hotel was amazing and very cheap !!! The restaurant had an amazing view at the sea. The hotel had a perfect private beach and the staff was very friendly. Big rooms with great view and balcony en free wifi. Very close to Dubrovnik!
Clean, wi-fi, close to the sea. Out of centre, expensive. Even if I was alone, I had two pay the room for double occupancy.
Perfect location in the village, right by the seafront, beautiful setting, friendly and clean, far enough from the noise of central village
Location, price and food were superb. No air conditioning in bedroom
The kitchen the see side the waiters our room
That we had a beautiful view of the sea from our balcony for a very small price. Also, the staff upgraded our room for free, they were very nice and the hotel was very private.
Great terrace by the seaside.
Excellent location for those who like swimming in the sea. You have to enter the sea like you enter a swimming pool, through metalic stairs. Not crowded, since the access to sea is not for small kids. Very nice restaurant near the sea, with excellent food for dinner and good breakfast. Parking lot available in front of hotel. Free wi-fi conection to Internet. Very friendly, nice lady at the reception! Expensive hotel considering that it ranked as three star. You have to pay extra for Breakfast, a bit unusual these days. They don't have Credit card reader, so you must have cash when you check-out. The closest ATM is 20-25 min one-way walk from the hotel, since the hotel is quite far from Neum centre. My room was very small, suitable for a Single person, but they advertised and priced it as a Double, perhaps considering that bed was big. A glass of red wine wasn't included in the dinner's menu, so I had to pay for it almost the price of a bottle and it was really bad.
For an "on the way" hotel it was excellent.Their dinner menu is recommended and the private swimming area made the stay worth while.
The apartment we stayed in was not very modern but was a good size and had a great view from the balcony. They had their own pier which was great as we had it to ourselves for our stay and it was walking distance from the bars and restaurants.
Excellent stay, excellent staff, excellent location. Tereza is absolutely wonderful - and very accommodating. Beautiful room with views of the sea and Neum. Breakfast and dinner were good, and served in a beautiful setting. We hated to leave and would definitely stay again.
Good room good view to the see, private beach Restaurant is awful.