Overview

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The Ritz-Carlton, San Juan

6961 Avenue of the Governors, Isla Verde, Carolina 00979, Puerto Rico
+1 787 253 1700

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+1 787 253 1700
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Rates

Overall guest ratings

8.6/10 Excellent
Based on 1,042 reviews
See all reviews

Review highlights

  • 9.4
  • 8.8
  • 8.5
  • 5.7

Good to know

  • Nice building
  • Friendly service
  • Good access to airport

Nearby

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    Amenities

    • Wi-Fi
    • Fitness center
    • Facilities for Disabled Guests
    • Business center
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • ATM on-site
    • Childrens programs
    • Express check out
    • Babysitting/child services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.6 Excellent
    Based on 1,042 reviews
    • 9.4 "Wonderful beach."
    • 8.8 "Location is great."
    • 8.5 "Great service."
    • 6.8 "Sufficient wellness & sports facilities."
    • 6.6 "Breakfast is mediocre."
    • 5.7 "Rooms are ok."
    • 5.0 "Average comfort."
    • 3.5 "Value below average."
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    Overall Rating

    8.7 Excellent
    Based on 646 reviews
    • 9.6 "Wonderful beach."
    • 8.9 "Location is great."
      10.0 "Good access to the airport, said 100%."
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 5.9 "Rooms are ok."
      6.6 "66% said the view was so-so."
      5.7 "Only 57% said rooms were clean enough."
    • 5.1 "Vibe was decent."
    • 3.5 "Value below average."

    Overall Rating

    8.5 Excellent
    Based on 395 reviews
    • 8.7 "Location is great."
    • 8.5 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 6.9 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 6.4 "Food is average."
    • 5.4 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 3.1 "Terrible value."
      1.2 "The price was too high for 88%."
    Good to know
    "Nice building"
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

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