Overview

The Ritz-Carlton San Juan
Best Service Friendliness

6961 Avenue of the Governors, Isla Verde, Carolina 00979, Puerto Rico
+1 787 253 1700

$374+

Overall guest ratings

8.6/10 Excellent
Based on 848 reviews

Review highlights

  • 8.8
  • 8.8
  • 5.4
  • 5.4

Good to know

  • Professional service
  • Friendly service
  • Good access to airport

Nearby

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    About

    Located on eight acres of pristine beachfront property in Isla Verde and caressed by the warm waters of the Atlantic Ocean, The Ritz-Carlton, San Juan provides guests with an unforgettable escape at one of the most elegant beach hotels in Puerto Rico, along with the perfect launching point to explore the quaint cobblestone streets of Old San Juan.

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    Marriott

    Amenities

    • Fitness center
    • Facilities for Disabled Guests
    • Hot tub
    • Business center
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • ATM on-site
    • Kid-friendly
    • Express check out
    • Babysitting/child services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews of The Ritz-Carlton San Juan

    Overall Rating

    8.6 Excellent
    Based on 848 reviews
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      9.5 "Lovely pool/beach service, according to 95%."
      8.1 "Housekeeping was great, according to 81%."
      7.6 "76% said the concierge service was amazing."
      7.0 "Lovely bar service, according to 70%."
      9.0 "90% were happy with the room service."
      7.2 "Management was excellent, said 72%."
    • 8.8 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.7 "97% appreciated the closeness to the beach."
      9.5 "95% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to shopping."
      8.3 "83% liked the proximity to sightseeing."
    • 8.5 "Beach is lovely."
      8.5 "85% appreciated the clean beach."
    • 8.1 "Breakfast is good."
    • 6.5 "Sufficient wellness & sports facilities."
    • 5.4 "Rooms are ok."
    • 5.4 "Average cleanliness."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 4.7 "Not very comfortable."
      4.5 "55% didn't like the uncomfortable beds."
      4.6 "54% said rooms were small."
    • 3.4 "Value below average."
      1.4 "The price was too high for 86%."
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    Overall Rating

    8.6 Excellent
    Based on 517 reviews
    • 8.8 "Beach is lovely."
    • 8.8 "Location is great."
      10.0 "Good access to the airport, said 100%."
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 7.2 "Tasty food."
    • 6.4 "Vibe was decent."
    • 5.4 "Rooms are ok."
    • 5.3 "Average cleanliness."
    • 4.5 "Not very comfortable."
    • 3.9 "Value below average."
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    Overall Rating

    7.9 Good
    Based on 330 reviews
    • 8.8 "Location is great."
    • 8.5 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.4 "Beach is lovely."
    • 6.7 "Vibe was decent."
    • 5.6 "Average cleanliness."
      5.1 "Only 51% said rooms were clean enough."
    • 5.0 "Rooms are ok."
      5.1 "Only 51% said rooms were clean enough."
    • 3.0 "Terrible value."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
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    great pool area
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    staff and beach
    expensive food
    beautiful property

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