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Position and staff helpfulness
It's a very beautiful hotel with a wonderful staff, who spoke English, so it was easy to communicate with them. I would like to have seen the brunch last a little bit longer. They closed it off at 10:30 and I'm used to brunches in the states going much longer.
quiet and relaxing unfortunately I was ill for part of my stay so was unable to enjoy the full experience
Nice, large room with a comfterble feeling. Nice ,helpfull staff. Beautiful surondings A little bit away from the centrum
Staff, design... i liked everything! Everything was perfect.
Absolute luxury. Rooms, service and location all top class.
The hotel is beautiful and the spa was relaxing. Front desk is friendly and helpful. Location was great, across from the water and walking distance into town. The attention to detail in the pool area needs improvement. It was not busy and not used much since it was off season, however, during our 3 day stay empty glasses and bottles lying on the ground by the pool were never once picked up, nor was the concrete flooring around the pool swept or hosed off so your feet got full or grit if you walked barefoot to the pool. This is not acceptable at a 5 star resort. Also seemed odd that you had to walk upstairs to reception to obtain a pool towel.
Good atmosphere and very nicely presented. Very friendly staff.
high quality rooms and general facilities poor breakfast (cold, hot food) and expensive. Hard unyieding bed.
The Staff and Hotel were both Fantastic. Very good service, Friendly staff, Very Good Piano Players I really enjoyed the stay and would return.
very high standard for the service. Location is good but very close to a construction area and therefore quite noisy. Great breakfast some services were missing: 1) gym. To use the gym you should undergo a medical visit by a Portugues doctor. In addition the Gym was not in-house 2) bycicles. A popular way of visiting the cost of Cascais is the bycicle. The hotel should provide some for the guests.
Hotel Cascais Miragem was everything I was after - fantastic location, wonderful views and professional, helpful and efficient staff. Only a short walk to main centre, provided guests the flexibility of eating at the many local restaurants or enjoying the wonderful facilities of the hotel. The transfer from airport was a short distance by taxi which was perfect for a short break. The outdoor pool was a key bonus with wonderful views of the coast. The key differentiator with Hotel Cascais Miragem was the outstanding service provided to get guests. A wonderful option for business events and something worth considering. Definitely back next year- thank you for a wonderful stay! N/A
Good atmosphere, central location, value for money Lack of ancillary games facilities e.g. table tennis, tennis etc.
Premium modern 5 star hotel overlooking the sea with our own balcony!! Exceptional buffet breakfast. Reasonably priced 5 star dining with excellent attentive serving staff. the free wi-fi internet connection only limited to public area and slow connection.
Gorgeous bathroom; fantastic buffet breakfast, great staff unheated outdoor pool, indoor pool not available to hotel guests
Everything is very nice, staff very helpful. Roadworks outside but this is only temporary. Sometimes you have to wait too long for taxe but this is not the fault of the hotel. Breakfast is good but scrambled eggs are powered egg not real ones.
The most beautiful of hotels. Attention to detail extraordinary. Very relaxing with a beautiful pool area. Food was excellent and the staff were exceptional. The walk from the hotel to the village involved crossing a very busy duel carriagsway. This would not normally be the case but their is a large construction project taking place next door.
3 main things: 1) the bathroom! I want one :) 2) the design of the hotel. Even though it was on a busy road, the rooms look on to the ocean, and you can't tell. 3) beautiful facilities. I was in a conference and did not leave the hotel for 3 days. I've been stuck in a hotel before, and I could only wish that they were all like the Miragem.
I liked that fact that we were made very welcome and the staff were very friendly yet not over powering. yes, that we had only 4 nights in the hotel and we could have stayed longer.
The breakfast was excellent We found the hotel rather soulless, lacking in warmth and character. The access to the hotel was difficult to find when arriving and there was only one route to Cascais when walking. We found this rather long winded
The sitaution of the hotel The queues for a breakfast table.
Room had an amazing sea view
Nice pool area The beds were not good
Our room stunk of smoke!! Everywhere you went especially when yoiu were eating there was people smoking in your face! Great apart from that.
The breakfast All services were very good but the location was next to a beer garden. This apparantly had a licence to play loud music until 1:30 am even on a Sunday morning. With a long journey the following day i needed a good nights sleep but with the room vibrating, this was impossible and made even worse when the music finished as some of the hotel guests had obviously been there and continued to laugh loudly until 03:30am.On any holiday, a good nights sleep is of paramount importance and it is for this reason that I would never recommend this hotel to anyone until they can get the music licence cancelled or drastically reduced.
Location suggests privacy and quiet Noise. On three nights, Fri ,Sat ,Sun loud music from adjoining premises interfered with sleep. Hotel management were resigned to situation and were not helpful.
The hotel is suituated in an ideal location with staff that are excellent. My wife is a coeliac and without any special request the staff we able to get gluten free bread and ceral without any fuss which is usually a major problem when staying in hotels. No complaints
Well appointed with comfortable room, good standard of service. Reception Staff particularly helpful, as indeed were all the staff in the dining room and the pool bar A little short on car parking space
Enormously large rooms; modern interior; perfect quisine
everything breakfast too poor for the price 15€/person
Excellent Hotel! We only can recommend it. Breakfast too expensive, but good.
Excellent service and facilities. In particular the spa and gym area. Nice gardens and very cleaned and well maintained rooms.
Peaceful relaxing setting. Beautifully decorated reception area and rooms. Little bit too far away from cascais to walk, but could get a taxi for 5 euros
Quiet. Facilities. Comfort.
Great hotel with terrific rooms. Well appointed
Hotel facilities, service, and overall quality of premises. I was a returning visitor and plan to return again in the future
Very spacious rooms; staff were very helpful; the place looks fantastic and the pool is very well thought out for children Quality and range of food available was not good
It was very quiet. Maybe because out of season. The staff were very helpful when our car was causing problems. Thought thereshould be a restaurant in the evening if you didn't have a car but it forced us to eat out which was excellent.
quiet , decoration from appartement was very nice , a lot of space the furniture on the terrace , not comfortable enough
The staff were all very kind and helpful and made us welcome. The views are beautiful. The golf course is very good. The Rocca restaurant food is excellent. We enjoyed the pianist's music in the evenings. There is a lot of building work going on in the vicinity of the hotel. The countryside is in danger of being lost. The former Cosi Fan Tutti Italian restaurant which was run by the hotel is much missed but we understand there are plans for a new one in the future.
quality of rooms atmosphere in evenings; soulless
Facilities were excellent, room was excellent, staff very helpful and friendly. Hotel charges extra for everything, water is 5 euro, internet is 10 euro per half hour. Everthing was extra and expensive.
All Good Yes,we are golfers and the course is sub standard, we would not come again.
The Hotel was very good, the room was quiet and comfortable, it was to the side, not overlooking the pool, The staff were helpful and friendly. The food was also good.
Location, atmosphere Staff is borderline rude, not friendly.
The staff were very polite and friendly and were happy to help at all times. When we told them we had to leave early in the morning to catch a flight they offered to make us a complementary breakfast for us to take with us. No
Quiet and far from traffic. Pure nature, especially popular among golfers. Standard room and SPA too small. Every room service charged with +€ 7.50.
Nice quiet hotel with excellent facilities Had to wait till 4.30pm to check in as room was not ready
L'occitane products in bathroom. Very expensive for what you get!!! No good value for money. We got a room next to a road which was quite busy, even at nighttime. Kids were feeding ducks in the swimming pool at breakfast time. On pictures looks like a very quiet hotel.
We chose the location for a golf holiday, which would also allow us to visit Lisbon city. There is a nice golf course, and the you can also benefit from discounted rates on nearby courses (Oitavos, Penha Longa). Breakfast is very good and varied. Missing a casual restaurant for the evening. Internet access is quite expensive. Also, if your room is not in the same aisle as the spa, you have to go either outside or through the lobby to get to the indoor swimming pool (no access between aisles on level 1 and level 2).
Absolutely stunning location with attentive, helpful staff and a very relaxed atmosphere. Expensive but pure bliss lounging on their four-poster sunbeds, wine glass in hand, watching the crashing Atlantic waves. Also, great base for easy visits to Lisbon (by train) and Sintra (by bus).
Location The service was inconsistent with the standard a five star hotel. The staff were very unhelpful and unapproachable. EG We ordered lunch and received the wrong food Breakfast service was appalling had to practically chase a waiter to get a coffee - tables were not set which resulted in having to forage for cultery and napkins. We were offered eggs one day and none the next. We ordered cocktails in the bar one night and the were not given the wat we ordered we did not return the cocktails as we feared a reprisal. I wanted to use the iron and was told the hotel did not have a travel iron!! We ordered water by the pool and received a plastic bottle whilst other guests were presented with a water bottle in an ice bucket - with glasses etc We suspected that the lack of service may have been attributed to the fact that we did not speak Portuguese but we noticed that most of the other guests communicated to the staff in English.
Position of hotel good. Front desk staff not very welcoming, laundrey taken from room without form being filled in, overcharged at poolside bar, ordered taxi to take to airport and got private hire car at double price without being asked, too many "outside" functions, such as weddings disrupting guests. Room small. This hotel is overrate and overpriced.
Just stayed here for 5 nights...beautiful boutique style hotel with modern design yet still has all the original features of the old building. The pool area is fabulous...the view out over the rocks and the sea is amazing and its very relaxing to sit out all day and watch the sun go down. The restaurant for breakfast is really good again with spectacular views out to sea. Dinner is a must as the food is 5* in the restaurant. Service in the hotel is excellent whether at the pool, bar, restaurant. Location to Cascais is perfect as the hotel is located right beside the marina which has some lovely restaurants to visit and its less than 10 minutes stroll into Cascais. Only negative is that our bathroom was tiny..small complaint though!
Internet access.good bar. Poor lighting-not geared businessman
I was really pleased with the Farol Design Hotel overall. I thought the hotel staff was very friendly and helpful. The room itself was clean, comfortable, and modern in design. I very much enjoyed the brunch with the sea-side view. Overall, I'd give this hotel a very high rating and would love to stay there if I returned to Cascais, Portugal. It would have been nice if the pool area had a hot tub/jacuzzi in addition to the pool. The pool water was very cold and didn't really match up in quality compared to the rest of the hotel.
The view. The design. The quietness of the surrounding. Closets are oldfashioned and need redone. Maybe not enough light in the room.
The pool and staff were great. All the food and drinks we had during our stay were very good. I think it is very overpriced for what you get.
The location and being a boutique hotel, was small and friendly. The staff were eager to be helpful and made you welcome. It's been operating for approx 8 years and could use an upgrade. It was also expensive for what it offered and even charged 3euro for each coffee in your room.
The ambience, the location and the friendliness of the staff
Views and Location and Cascais Excellent Friendliness of staff and general atmosphere
The all over comfort and friendliness of all the staff
the location of Hotel Baia is fantastic (which is why we booked it). Also the fact that there is parking (of which there is a shortage with central hotels in Cascais).
I enjoyed my stay at the hotel and found the staff most helpful. My stay would have been improved had the room provided a hair dryer,coffee and tea making facilities in the bedroom and perhaps a small refridgerator.
Wonderful location, in front of Cascais bay, close to city center, shops and train station. Nice breakfast. Need remodelation: door of the room did not close, and after a few tentatives the clerk manage to fix it. Broke again as I left the room. Very poor and old bathroom.
Beautiful location, right beside the beach. Sea view rooms. Bar staff were very friendly. Reception staff were not very helpful. Breakfast was not very nice.
Location Unbelievably they have no Iron and was there on important business !! Very limited facilities and the staff looked at me shocked when i asked for an Iron as if I was asking for something extreme or unusual!!
Views of the bay of Cascais
Excellent location in the centre of Cascais, friendly and helpful staff, parking Rooms a little outdated, breakfast should start at 7 am
next to the sea, breakfast with view of the sea
Hotel was very luxurious and staff were extremely friendly and courteous. While the room was small it was very comfortable with a beautiful view. I am very grateful for the upgrade. The complimentary port, fruit chocolate were lovely. Unfortunately I didn't manage to to get the whirlpool bath working and didn't like to bother someone by asking but did enjoy the shower and the lovely toiliteries. When I booked i thought it was closer to Cascais but that was my fault. The complimentary taxi made up for it.
great location,nice and stylish small room
Service was excellent Could of had a better veranda?
Decoration of the hotel, cleaning of room, quality of the restaurant and the staff, quiet, out of the city, site very beautiful, . Lack of swimming pool
Location, design of hotel, excellent food
The location. The food,. Bathroom is small. Beds use nasty plastic under sheets
We loved our stay at Hotel Fortaleza. The staff were very professional and helpful. The location is also spectacular with great views.
Breathtaking setting overlooking the ocean and Cabo da Roca. Excellent cuisine with splendid views.
View and restrant they have. Room is relatively small but it is not big deal.
In nice part of town, friendly atmosphere not tempted by the menu in the restaurant, a bit too fancy and service took quite a long time for lunch.
The location was great--just a few minutes walk from train station and right on the ocean. There was a beautiful stoned path to walk along the ocean for 30 minutes.
The location and quality of this hotel are outstanding. It is an expensive hotel but you get good value for money.
The location was superb ,with amazing views and only a few seconds stroll to shops and restaurants. train staion very handy for going into lisbon. the staff very helpful and courteous. we will return.
Very well located in Cascais with immediate beach access. Train station (for connecting to central Lisbon) 1 minute walk away and local shopping & restaurant area adjacent to hotel. Sufficiently small (60 rooms) to treat its guests as individuals and sufficiently large to provide the services a 5*-hotel should.. The staff is very friendly and guest-focused and combine professional and personal warmth. Will happily return not only as a business-visitor but also for private visits.
location breakfast bedroom
Great location No
Wonderful ambience and unobrtrusive service. No
The view from the hotel terraces is superior. We have received a room that had a superior view over a city but was located next to huge airconditioning units for the hotel and whole shopping mall located on floors below the hotel (literally 10 meters on the same level/ level below). Therefore romantic nights on the tarace where not with city background noise but with quite dominant "pumping" noise of the airconditioning station units. We don't smoke and the fact that next to our terrace was a terrace used by staff to have a cigarette breaks was also a minus. Service was not at the level you expect from the boutique hotel e.g. we were not informed about dinner arrangements.
Spectacular hotel,very special with uninterrupted views,felt very spoilt for the few days we were there.Food was excellent and not overpriced for such quality,service and most importantly view... Pool small and railing around edge of cliff face should have vertical rails not horizontal rails.
The level of service was excellent - in fact probably the most professional I have seen in recent years. The location is wonderful.
staff never seen anything like it (positive) in portugal
Level of service/location/comfort
Breakfast was brilliant, fabulous views, pool area was nice Our room was beside the entrance on the ground floor so it was quite noisy
Hotel looks beautiful & cozy, like a small luxury hotel. The stuff is extremely kind & helpful. The food is delicious. Nice ocean view from some rooms, from the salon and from the terrace of the restaurant. The rooms are not sufficiently soundproofs which can be a real problem if you have a loud neighbor or if he/she is to get up early, etc. You have to have a car or to be sportive - the hotel is located about 4 km from Cascais and about the same from the sandy beach Guincho. Spa facilities are a bit limited.
Pleasant location - slightly out of Cascais but still easy to access. Slight problem with our room on the first evening but this was quickly resolved and we were upgraded to another room. Couldn't use bar area on first night as there was a private function in there
I thought the Hotel was a delight. Perfectly situated, small and intimate, it was run by an exceptionally friendly team. A real gem of a place.
The relaxing location The public transport was rather infrequent.t
Excellent personal, just beside to very excellent restorant Guinchio at ocean Just perfect hotel
The location is stunning and the staff made us feel very welcome. No
Only drawback was the proximity to the main road - there was some traffic noise while sitting by the pool, but it really wasn't a big problem
We stayed in a Villa by the pool which provided us with a lovely aspect each morning as we sat and ate breakfast on the terrace. Our neighbours on either side were very considerate and there was no noise whatsoever. The amenities on site were very good and reasonably priced. There was coffee on the first day, then nothing after that. I also think that a small starter pack (reasonably priced) would be most welcome.
I thought the complex was clean and very well run The only draw back being the bar and lounge was not open during our stay and we were a bit away from the town, so unless we made the trip into town every night we had to drink in the apartment
good size room, easy access
Onsite facilities eg laundry, hairdresser. Good pool facilities. Safe for families. No need to leave the resort if you didnt want to. Noice level between the chalets. Cleaners knocking on your door before midday. Should have a free shuttle bus into town on the hour every hour and back from also.
the villa was spacious, clean and comfortable. The bakery is excellent!! Unfortunately our hire car got dented and scratched on the premises during our stay but staff was very professional handling the incident.
access to pool, grocery store, cleanliness of villa, modern decoration of villa the front of the villas needed new paint
4 x repeater
Spacious rooms, very clean, kitchen equipped with everything one may wish to have. Parking of your car is in front of your entrance. The place is very picturesque and beatiful A car is necessary to reach the beach. Internet is not free of charge
Excellent sevice at reception on arrival & they continued to be very helpful throughout our stay, the villa was very spotless nice large airy rooms, comfy beds & a very well equiped kitchen. the pool was 10ft fromm our terrace & very safe shallow end. The only drawback was the distance from caiscais we had hired & a car & we needed it at night as last bus home wwas at 8.25pm
The extra effort the staff made when I told them we were on our 1st wedding anniversary. they made our villa very romantic and we had a wonderful time. Nothing really. I would of liked to have been able to light a fire on one of the cold and rainly days, but the shop only provides wood from Nov onwards.
The overall atmosphere was absolutely perfect. Our room was a bit small but probably normal for European Guest Homes. Very clean and tastefully decorated. The breakfasts each morning were much better than expected & our hosts both gracious and friendly Although we love to walk we did find the little town of Cascais at bit far to walk to for dinner especially after touring around all day. The taxi was very reasonable to the Charm of Cascais.
Warm reception, nice service, good price. There is a big swimming pool with covered area and open air area, there is also a SPA, a nice restaurant and an excelllent sea view (extra cost)
The location is excellent, the staff are friendly, the other guests are friendly. Bus connections to the town later in the evening would be a big improvement
Helpful and pleasant staff, None
Spacious room/comfortable beds, pool area, pool towels, room cleaning service, hot food at breakfast was actually hot, bus service to Cascais or scenic walk to Cascais Reception area drab, bar/lobby area dull-not conducive to having drink/socialising there.
Very comfortable. Enjoyed free of charge transfer to Cascais. Breakfast could be better.
The facilites at the hotel are very good - really enjoyed the indoor as well as outdoor pool. Front of house staff were all extremely friendly Bring a bath mat!! Getting out of bath is a bit tricky - it can be very slippy after your shower
The helpfulness and friendly attitude of the staff. Reception dealt with all my requests quickly and entirely to my satisfaction Either repair the projection screen in the lounge area or throw it away. It is awful and impossible to watch. Spoils the area
The hotel was clean and comfortable. Had good access to the town and the beaches. The hotel also had bus service to the local train station and it was very convinent to use. On the whole we enjoyed our stay at the hotel.
The pool and sunbed arrangement was excellent. nice pool restaurant.
very clean no tv in bedroom - that was surprising - I like to keep up with the news, but admittedly there was a TV lounge
There is one of my best Hotel. I was impressed with hospitality service of staff and the garfen. I would like to stay there and going to Cascais again.
Excellent decor traditional to the area relaxing
House had living areas for your leisure which would be very nice if traveling with other friends or couples. Very near waterfront.
If anything this hotel undersells itself. It is a beautiful place with extremely polite and helpful staff.
great hospitality, personal, cozy and practical
The location and homely feel of the Pergola house - was very welcoming. The breakfast wasn't as good in standard to the other breakfasts we had on our stay in Portugal. (The coffee wasvery bitter and the orange juice watered down).
Excellent atmosphere in very well, classically decorated, rooms. All the staff were most helpful and welcoming at all times. Very highly recommended. Perhaps the bed was a little too hard, otherwise excellent.
Pergola House was beautiful, the staff were very helpful and attentive. The house is very well maintained with beautiful gardens, Good selection of food on offer for breakfast and the complimentary glass of port every eveing is thoughtful! The location of Pergola House is perfect!! There was no air conditioning in the bedroom as stated in the hotel linformation which was disappointing.
We enjoyed the location, evening port, lovely clean bedding, tablewear etc. and friendliness of staff. We stayed in the ' flowers room' my husband is tall and suffers with a back problem. The beds were uncomfortable for him as they were quite a lot smaller than we are used to. The beds creaked with every move and we would request a different room with a 'double' bed, if we returned to Pergola house.
Relaxing enviroment, nice views to Sintra and friendly staff. Too crowded. The pool and dining room could not cope with the nunbers. No sunbeds left and had to que to get breakfast. Also could not have dinner as it was booked by other residents - the dining room is too small.
The hotel has a 4 star outlook but in fact everything there is very disappoiting. The quality of the service was unacceptable, the beds were cheap and uncomfortable, and outdoor swimmingpools are tiny, the sauna and turkish bath do not work properly (turkish bath has a stinky smell). The hotel is not convenientely located unless you want to go there to play golf. I had booked for two nights and then decided to check out after the first day.
indoor en outdoors pool, excellent breakfast buffet. Centrally located for excursions to Sintra and Lisboa. The address of the hotel that booking.com provided turned out to be incorrect. For those with GPS, it should be: Rua Mato da Mina no. 9 in Sintra.
My experience was that hotel and staff was family (children) friendly and tolerant. My two boys loved it which was exactly what I'd hoped for.
The staff were very helpful and all spoke very good english. Anything you wanted they were happy to assist with...they gave us everything from booking a table at a restaurant, maps and specific directions and phone numbers and contacts if we got lost! The hotal was beautiful! no, i can't think of anything! everything was great!
The reception staff were very helpful. The indoor pool and facilities were good. Room was clean and shower was great. The buffet only menus with no warning were a shock. No other restaraunts nearby without driving.
The area is very quiet and relaxing plus the staff is really helpful.
The calmness and the friendlyness. Very nice place to stay
Needed a car as too remote
The room size Noisy clean services in the hallway and other rooms well be 9am. Poor service at the pool, lack of armchairs and toals at the pool site. Pool area to crowded and not taking advantage of the lawn area