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We were so happy here. It was exactly what we needed after a long couple of days driving around the island. It is peaceful and safe, and you can hear the sounds of the jungle all around you. Everyone there was so friendly, down to the dogs. Breakfast was barely a snack! It was more of a social event than an actual meal, so I wish we had been fed properly since we expected not to have to buy that meal.
Fantastic location in the forest with incredible views; extremely helpful owner (we had some special needs because of our schedule, and the owner did everything to help us, our big thanks to him).
The views no matter were you were within the real state. Room was excellent. Palomino Island was outstanding, beautiful and majestic. Jet ski and horseback riding a great amenities during the stay. Parking is a nightmare for visitors driving there on their own. Parking lighting may be even considered dangerous for first timers. Reported an incident at the front desk and told me that the concierge would take care of it in the morning, not even a call. Three days later I reminded them about the issue and nothing. At check out, I reminded them for the third time and the lady took care of it in seconds. Service is a 3/5.
El parque acuático para los ninos fabuloso y yo lo disfrute también la excursión a Palominito en Jet sky fabuloso
Definitely need some updates. Palomino island is very nice
Palomino island, water park, pools Many hidden fees including $22 to park daily, $37 miscellaneous resort fee (not disclosed upfront), limited foods options especially with kids
Great service!!!! Everyone went out of their way to help! I went with my husband and loved it so much, that I am already searching for another booking with the entire family SOON!!!!
The location was great, the views were great and palomino island was pretty cool. everything was overpriced and low quality. Let me clairfy: 1. Ate at two of the resort restaurants and paid 200 bucks for frozen fish while we were right on the Caribbean. 2. The resort itself was not well maintained (closed/vacant buildings, closed/vacant pathways, aging ferries etc.) 3. The "convenience" store which sold various groceries was comically overpriced. 25 bucks for a bottle of 5 dollar yellowtail, come on. I ended up driving 5 minutes to the local CVS and spending 5 bucks on a six pack. 4. Valet took at least 30 minutes to get your car. 5. Weird credit card/prepaid room charge of 100 dollars/night that we probably wouldn't have spent had we not had the money prepaid. 6. Drinks were weak and expensive 7. Staff was marginal at best w/ the exception of the bell boys. 8. Coqui water park is 20 bucks/person for 2-3 water slides 9. The only reason to stay on the resort is because it was so difficult to get off the resort. (from our room we had to get on the fenicular (sp?), walk a mile, get on an elevator, and walk another mile, then wait for 30 min for the valet to maybe get our car. 10. The fenicular (sp?) had a security guard inside whose presence was unnecessary. Being situated in the middle of the track, half the time we had to get on going in the wrong direction to go to where we wanted AND there was no way to just walk/take the stairs from the marina to the main resort area that we could find. 11. Free hotel wifi was nonfunctional. The list goes on, but to summarize, overall the resort had a thin veneer of luxury which was quickly unmasked by simply walking through the campus. I will not recommend anybody stays here longer than the day that is required to check out palomino and palominito islands and furthermore believe that this should be demoted to a 2 or 3 star resort as it doesn't come close to any 4 star resorts I have been to in the world.
Grounds Dated palomino beach area. Mildew smell in elevator
beautiful pools the internet was not available in the room, only in the lobby area
pool was great, room was well appointed, in house restaurants had good food pool wristbands, not enough pillows
Staff was very friendly and helpful. Facilities were extremely clean and we felt secure.
Nice pool good food great staff
Room is nice and staff is welcoming.The view from the hotel is good
the staff was super helpful and knowledgable in suggesting places to eat and things to do. everything was dated. the comforters and bed sheets were really old. although i bet they were clean, they felt dirty. we did not feel comfortable sleeping.
Our family of six stayed comfortably in their room. Close to the Bio bay and el Yunque rainforest. Staff was extremely helpful with all our needs. The pool area looked awesome, but our time didn't allow us to swim at the sweet pool. Great stay for us on the east side of the island.
The staff was very helpful and courteous which was nice since we checked in around midnight after the bio bay kayak tour. It's a good location to the bio bay and ferry to Culebra/Vieques which is why I picked it. Floors in the room were clean but had this slick residue on them which made it sticky under bare feet. The bed was decent but only came with a sheet and the bed cover (no duvet or blanket underneath).
We traveled in from JFK, Thurs-Thurs... very smooth and easy trip. Rent a car! Taxi prices are blatant extortion. We got a great deal w Enterprise. Hotel is 1 straight road from airport (40 minutes). We booked Las Casitas, ocean-view. The views, property, landscaping and grounds are stunning. Presidents week vacations have always had their challenges due to high occupancy, over booked facilities and stressed employees. Not the case here, it never look crowded, no lines, no chair/towel issues. In fact you would not think they were at all busy. Traveled with 8 and 15 Y/O boys, plenty for them to do and we all felt safe/secure at all times for them to wander on their own. Property Pro's: Views, diversity of property (shopping, private island), pristine grounds, superb, efficient well trained staff on all levels!! F & B: NYC prices. Poor menu design in casual dining/poolside/room service outlets, very limited and mediocre at best. Heavy fried foods and bland salads poolside. No healthy options. BORING! The dining restaurants were costly. The Striphouse and the Italian rest were of very good quality. We passed on the others. The villas have full working kitchens. Stock up at the local megamarket 5 miles away from the hotel. Amenities: rooms are a bit old and dated. Wi-fi never worked properly, TV's are from the 80's, all electronics are obsolete. Its almost laughable, after-all it is 2012, not 1992. Beds/linens are just OK. Does not live up to the brand standards nor 4 Diamond quality. Service: with the exception of the aforementioned restaurant managers/ wine stewards (they had no knowledge of food or beverage, I was confused as to what their purpose was) . Otherwise the staff was great. . . everywhere. Polished, personable and caring. The senior Management also takes a hands on approach to guest satisfaction. Both the hotel's GM and Hskpg. Director were always present, helpful and concerned. They really do a great job, all challenges considered. Summary: Great v...
The staff was great to us, and our ocean view room provided an excellent view, day or night. Kitchenette was well-stocked with pans, glassware, and dishes. Food at the resort wasn't all that great, but there were 3-4 excellent restaurants within five minutes of the resort. The beach is a bit of a problem to get to, with the ferry and all (and might be more so during peak season - we went during July), but the beach was very nice and being out away from the main island makes the experience more pleasurable, I think.
The studio apartment was in excellent conditions. The view the staff. I dont have anything negative to say I will be visiting again next month.
We have 2 elementary school age children and travelled with another family of 4 with similar age kids. We stayed a week in August 2010. The 1 bedroom condos are spacious, nicely decorated, very clean and the full kitchen is awesome! You'll need it though, because the food at every single place we ate on property is very average and very expensive. Breakfast was included in our rate, so we did take advantage of the buffet they put out every morning by the upper pool close to the Golden Door Spa. It was fine, but lacked variety. There are several very good restaurants close to the hotel, so plenty of options to eat off-site if you have a car or don't mind a short cab ride. There are also grocery stores very nearby or the concierge will take a grocery order and deliver it to your room. Even with the less than stellar food, we had a wonderful time. Palomino Island is a kids' paradise with snorkeling right off the beach and plenty of sand for castles and volleyball and anything else you might enjoy. The restaurant on the island was the best we tried. Service was prompt and the food was above average. This resort is about 45 minutes east of the airport, but we didn't find that to be an issue. It's right next to El Yunque and the marinas where many of the snorkeling excursions and Bio-bay tours meet. It was nice to be away from the crowds and traffic in San Juan. We had our kids with us, so we weren't really looking for night life.
A multi-colored gem in a lush setting of greens and blues...everything was first class...the only drawback was a screeeeeeeeeeeeeeeeeeching jacuzzi by the infinity pool that maintenance said was working fine...oh well...
Very nice resort. Villa was perfect for our family with small kids away from hotel. We enjoyed all the amenities that the hotel had and the staff was always very helpful and friendly. We will definitely come back to Puerto Rico and we will stay at Las Casitas Village again.
I could have stayed at this resort for a month and not gotten sick of it. Awesome staff and location. Private beach is great for snorkeling and relaxing. I went with my fiance, but most of the guests seemed to be families with young children.
MY HUSBAND AND I STAYED FOR 5 NIGHTS , THE ENTIRE PROPERTY WAS BEAUTIFUL AND THE VIEW FROM OUR ROOM WAS SENSATIONAL. IT WAS A VERY ROMANTIC ATMOSPHERE. WOULD DEFINITELY STAY THERE AGAIN
Staff at Las Casitas were very accomodating. They provided water and ice as requested and did not limit the supply. The golf course had a fantastic view. The view from the cliffs were breathtaking. This is a perfect place for a quiet getaway, close to El Yunque and it was an easy ride to Old San Juan. The only thing we didn't like is that the shuttles doesn't bring you to the entrace of the hotel and the taxis charge you $15, one way for less than a mile down the road.
I was sorry they closed the casino. And I would like for them to have parties and band for the guests.
We loved the beach view from our balcony, atmosphere and beautiful location of the hotel. The breakfast each morning was delicious and abundant. It was easy to take a beach stroll, and the hotel desk staff provided us with a map and information as to where to go, depending on what kind of beach area we wanted. The beach directly in front of the hotel is surfer friendly and decent for a stroll, but not for swimmers, at least during the red-flag conditions at our time there. Walking westward on the beach however, provides great views, some more shallow and calm wading areas, and even some coral and sea life sightings! We would definitely stay again - it is an affordable place to stay that is located a reasonable distance from El Yunque Rainforest, San Juan sights, and the ferry to Culebra island for a day trip. The neighborhood was not the classiest, but we felt safe enough to walk the beach at night. We appreciated the gated parking and locked entry to the hotel as an extra assurance.
The location to the Fajardo Ferry which goes to Culebra and Vieques. The weird staff, lack of anything to eat in the area.
The location was excellent. It was a few steps from the ferry to Culebra and Vieques. The rooftop patio was also great to hang out on.