Pros (+) Very nice, clean, and comfortable. Great location, friendly staff and atmosphere.
Cons (-) Expensive but comparable to other hotels in the area.
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*Total includes estimated local taxes & fees payable on check out.
Amenities at Sheraton Chapel Hill Hotel
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Shuttle service (free)
- Business center
- Wi-Fi available in all areas
Reviews of Sheraton Chapel Hill Hotel
8.0
Very good
583 verified ratings
Wonderful
277
Very good
95
Good
71
Okay
37
Fair
42
Mediocre
13
Poor
48
Summary of reviews
Guests say
Guests consistently praise the hotel's excellent location, friendly and helpful staff, and overall cleanliness. Many appreciated the comfortable atmosphere and amenities like the pool and gym. However, a significant number of guests were dissatisfied with the extra charges for parking, which was often advertised as free. Some also reported issues with room service, maintenance, and occasional booking or check-in problems. Despite these drawbacks, the positive experiences with staff and the hotel's convenient location stood out.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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7.7 out of 10
294 reviews
9.2 out of 10
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9.6 out of 10
1 review
9.7 out of 10
1 review
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique amenities?
The hotel offers a variety of unique amenities such as a fitness center, outdoor pool with pool towels, board games/puzzles, and a shared lounge/TV area.
How is the cleanliness of the hotel?
Guests have consistently praised the hotel for its cleanliness, with many mentioning the modern and clean rooms, as well as the immaculate and new property.
What can guests expect from the hotel's customer service?
The staff is described as very friendly, helpful, accommodating, and polite, creating a welcoming and comfortable atmosphere for guests.
Are there any concerns about the hotel's food quality?
While some guests enjoyed the breakfast and restaurant, others expressed concerns about the limited staff and service, as well as issues with the quality of food served.
When is the best time to visit the hotel?
The high season is in October, offering an ideal time to experience the great location, friendly staff, and beautiful, tasteful renovations. However, it's important to note that the hotel may experience increased demand during this time.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Room Renovations
Many guests appreciated the modern and clean room designs, highlighting the recent renovations. Requesting a renovated room could enhance the overall stay experience.
Check for Room Comfort
Some guests experienced issues with room temperature control, with reports of the AC not cooling sufficiently. It might be beneficial to inquire about the room's temperature control system upon check-in.
Explore Nearby Attractions
The hotel's proximity to various attractions such as the Kidzu Children's Museum and the Paul Green Theater Playmakers Repertory Company makes it convenient for families and theater enthusiasts to explore the area.
Be Mindful of Noise Levels
A few guests mentioned that the rooms were quiet, providing a peaceful environment for a good night's sleep. However, it's advisable to inquire about room locations to avoid potential noise disturbances.
Consider Booking Directly
Some guests suggested booking directly with the hotel to avoid potential issues related to third-party bookings. This might provide more flexibility and direct communication with the hotel staff.
Inquire About Special Services
Guests appreciated the option of having breakfast delivered to their rooms for free. It might be worth inquiring about this service, especially for those who prefer a relaxed dining experience.
Check for Room Amenities
While some guests enjoyed the shower supplies provided with dispensers, others missed having a microwave in their rooms. It's advisable to confirm the availability of specific amenities based on personal preferences.
Consider Dining Options
While the hotel's restaurant received mixed feedback, guests appreciated the convenience of having food delivered to their accommodations. Exploring alternative dining options in the vicinity could provide a diverse culinary experience.
Be Aware of Check-in Timing
Some guests expressed a desire for the lounge to open earlier, suggesting that the hotel consider adjusting the timing to accommodate guests arriving around check-in time.
Location
1 Europa Drive, Chapel Hill, NC 27517
What's nearby
- Kidzu Children's Museum1 mi
- Horace Williams House2.2 mi
- Coker Arboretum2.5 mi
- Eddie Smith Field House2.5 mi
- Morehead Planetarium and Science Center2.6 mi
- Woollen Gymnasium2.6 mi
- Fetzer Field2.6 mi
- Henry Stadium2.6 mi
- Bynum Gymnasium2.6 mi
- Old East2.6 mi
- Fetzer Gymnasium2.7 mi
- Boshamer Stadium2.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Chapel Hill Hotel
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
June | October | $148 | $330 |
Cheapest month to stay with an average 52% drop in price. | Most expensive month to stay with an average 98% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Sheraton Chapel Hill Hotel
Which month has the cheapest rates at Sheraton Chapel Hill Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Sheraton Chapel Hill Hotel is August, with an average nightly rate of $149. The most expensive month is May at $581 per night.
What is the cheapest day to book Sheraton Chapel Hill Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Sheraton Chapel Hill Hotel is Thursday, with an average nightly rate of $138. The most expensive day is Friday at $339 per night.
How far in advance should you book Sheraton Chapel Hill Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Sheraton Chapel Hill Hotel, book around 3 weeks in advance. This could save you approximately 11% compared to booking last minute.
KAYAK's top tips for your stay at Sheraton Chapel Hill Hotel
FAQs when booking at Sheraton Chapel Hill Hotel
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See most recommended stays in Chapel HillGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
2.8 mi | Raleigh-Durham | 13.5 mi |