Pros: I was not able to rent at my location in Durham, NC...
Budget has a Budget and Avis rental located off of Guess Rd by North Gate Mall
Dec 29 2016
Pros: Car was in good condition and tank was full. Nice new car. No cigarette smell. I enjoyed driving it.
Cons: Arrived at pickup time and no cars were available. Didn't get a car until an hour and a half later after waiting in the lobby. The agent said she was waiting for a fleet of cars to arrive from the airport and had no idea when they would arrive.
Many others with reservations that morning ran into the same problem. We all had to wait for the cars to be returned.
Hairy situation! I felt bad for the agent working that day. It wasn't her fault that there were no cars available but we did all have reservations.
Dec 30 2016
Pros: Overall the car was fine. Would have liked a run through of the controls - heat, defroster etc. Good on gas.
Aug 17 2017
Pros: Pick up was easy and car was clean.
Nov 26 2017
Cons: Reserved car 2 weeks in advance. Get a call 4 hours before pickup time to tell me there are no cars. Had to scramble to find a car at another company.
Dec 2 2017
Pros: The man at the counter was friendly.
Cons: Difficult to actually find. It is located in the Sheraton. Would have been much easier if that was denoted on the address. The car was in great condition and easy to drive but it was dirty and had a bad smell. Had to drive 12 hours with the window cracked for fresh air.
Dec 8 2017
Dec 27 2017
RUDE All Around! No customer service
Pros: Nothing except I decided never to attempt securing a rental car there again.
Cons: The was no customer service at all and they only offered me a different location at twice the rate I was originally confirmed for.