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Flight attendants and first class

Delayed too many times Did not keep us informed in a timely fashion Original boarding:1:45, Actual departure = 3:45

The ground staff is very arrogant and kept on referring back to policies changes because of merger, why should customer care for their internal issue?

Flight cancelled

At least Frontiet airlines boarded by zones as announced. Recent flights taken by me on another airlines leftmewith the impression that the passengers controlled the boarding process.

Boarding

Security check was too slow.

wifi

n/a

The boarding attendant counter person was helpful and polite, the seating was comfortable and spacious, the flight crew and attendants were attentive and polite.

Flight was delayed, at check-in the counter staff were not too knowledgeable. There were several helping one passenger while the wait time to get to the counter was excessive. The counter staff was not too friendly. They should have been more focused on the number of customers waiting on line but they weren't.

On time, friendly staff, advertised Gogo Wifi not working.

Nothing!!!

Bags were sent on to our Raleigh flight automatically without anyone telling us....told by crew members to pick up our bags at the baggage carousel, spent ridiculous amount of time trying to locate our bags, causing us to almost miss our flight to Raleigh. Made the plane with seconds to spare only to be yelled at by the flight attendant, when making it to my seat, " just find any open seat and sit down....loudly in front of the entire plan of people! !! I'd walk before EVER flying United again! !!

I liked that they were very helpful and I felt comfortable

The plane was a little small my son booked my flight so I wasn't expecting to be on a plane that looked like a half of a plane but it was ok anyway

This flight was a bit better, we slept most of it.

Our bags did not arrive to RDU, we had to wait till the next flight.

Everything was well run, the usual jam to get on the plane but that's a USAir tradition.

The crew were friendly, considerate, and good at their jobs.

The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution.

You new seats are horrible. I am not a heavy person and so depend on a seat to have cushioning. Your new seats are like sitting on a park bench--no make that--like being forced to sit on a wood plank. What were you thinking when you decided to put those into your plane?

New plane, legroom, snacks. Really nice flight attendants

Delayed 50 minutes!

Large space

Old plan

The delay on the runway

Flight attendant had nice attitude.

I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours.

It was on time

Small aircraft.

We boarded the plane, made it to the runway when a light came on causing us to have to wait and wait on the plane until they had to bring us back to the gate where we had to exit the plane and go back to WAITING in the terminal. We were so delayed I missed all of my meetings and lost business because they could not give us an ETA at all or updated on our flight.

Price, timeliness, flight

Price nick picking. Let me know up front.

Very friendly stewardesses and crew!

The landing was harsh.

Wheeler chair service is available

Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her.

great service and a quick flight

The flight was fine and on time. All staff from the check-in to the flight were friendly and helpful.

The only complaints have to do with the other customers flying. Not reading up on the carry-on dimension guidelines and delaying everything. No issues with United at all.

I liked how friendly the attendants were.

I hated how it kept delaying and delaying I didn't know what to do or if to leave and come back time change was ridiculous

They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm.

Someone had been sick on the plane. They cleaned it up but it still had a pretty decent residual odor to bear in an hour plus long flight.

captain & flight crew were awesome!!!! i recommend this airline anytime. very smooth flight!

Don't like that you have to pay for any baggage other than a personal item.