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Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing!!!

Bags were sent on to our Raleigh flight automatically without anyone telling us....told by crew members to pick up our bags at the baggage carousel, spent ridiculous amount of time trying to locate our bags, causing us to almost miss our flight to Raleigh. Made the plane with seconds to spare only to be yelled at by the flight attendant, when making it to my seat, " just find any open seat and sit down....loudly in front of the entire plan of people! !! I'd walk before EVER flying United again! !!

I liked that they were very helpful and I felt comfortable

The plane was a little small my son booked my flight so I wasn't expecting to be on a plane that looked like a half of a plane but it was ok anyway

It served the function of crossing the ocean. The crew was kind.

The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean.

Very responsive and friendly flight attendant in first class Good room in overhead Meal was good

Have to request upgrade to first class rather automatically be considered for first class upgrade, even though I am Chairman, Executive Platinum.

The plane landed at RDU a little early, but we had to wait for a gate and actually de-planed 10 or 15 minutes late.

Easy boarding Very attentive and friendly flight attendant On-time departure, early arrival

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The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

It was on time

Small aircraft.

We boarded the plane, made it to the runway when a light came on causing us to have to wait and wait on the plane until they had to bring us back to the gate where we had to exit the plane and go back to WAITING in the terminal. We were so delayed I missed all of my meetings and lost business because they could not give us an ETA at all or updated on our flight.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

The flight was fine and on time. All staff from the check-in to the flight were friendly and helpful.

The only complaints have to do with the other customers flying. Not reading up on the carry-on dimension guidelines and delaying everything. No issues with United at all.

I liked how friendly the attendants were.

I hated how it kept delaying and delaying I didn't know what to do or if to leave and come back time change was ridiculous

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Cancelled for unknown mechanical issue.

My flight that had been scheduled for months was cancelled out of the blue and when I spoke to American it was for scheduled maintenance. So which was scheduled first? I would assume my flight. Lost a whole day of vacation. Thoroughly irate.

Love the huge snack basket choices and generous crew! I wish headphones were free for flights over 1.5 hrs long.

Friendly crew

Lost most of my luggage. Flight was late.

Flight delayed on tarmac for almost an hour. No air during delay. Seats are not very comfortable.

Nothing

Flight delay, awful boarding, had to switch planes, no entertainment, no free wifi

Food and entertainment

The crew was talking in a very high pitch for no reason.

Great experience and value.

The crew were friendly

Bad seating system you can have a front of plane seat, but be boarded last. That creates personal items from being able to be placed near your seat and forced to put in bins at back of plane. That means waiting for entire plane to unboard before getting personal items

Plane was delayed by 4 hours due to mechanical issues