The hotel room was very beautiful and the staff always wanted to attend to our every need.
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again
quality of service
nice room parking is very ecpensive 40 frank per night
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
The room was excellent! Hotel is situated a little bit far from the main shopping street
The room was excellent. The meal outside was very good and the service was excellent. Access by car was confusing especially from the surrounding road network. The access to and round the carpark was equally difficult to understand. (Maps / Signs?)
my husband and I stayed only one night but the service was great. the room was very comfortable and the breakfast buffet in the morning was very delicious and had a good variety. the staff was so very helpful! we forgot our cell phone in the room and they arranged for their shuttle service staff to bring to the airport for us! we were so pleased with our stay here and we recommend it highly.
Location, location, location. This was great as it was only 10 min walk from the airport. The cost is relatively high at this hotel. definately not for the budget tourist.
very practical & well located hotel that did serve my needs perfectly sealed windows in the rooms, there is no chance to get fresh air
The hotel is very close to the airport.... I went to the japanese restaurant in the hotel, it was a horrible expirience. We were waiting for our food to come 1hrs 30min when I called a waiter he told me that they lost our order, so we had to order again and wait for anothe 30 min...We ended having our dinner around 12, and the next day we had a flight at 6 a.m...I was very dissapoined...
Great hotel, great location. Best for Bussiness related trips
Hotel rooms very well equipped. NZ travellers really appreciate tea/coffee-making facilities in a room. City transport pass and shuttle to airport a godsend. A little far from centre if wanting sightseeing trip but public transport is good and we needed to be close to airport. Parking was an expensive addition and we would have liked breakfast included in price we paid.
Clean and comfortable room; convenient to airport, frequent shuttle service, rapid check-in, Restaurant was very much overpriced. Internet fees also too high.
- Location Near The Airport - Old T.V Model - Lighting in the room also old style
Convenience and location to the Airport and Office
restaurant, i would never eat there again, overpriced food which came in longer when 40 minutes and two times asking , salmon was dry compare to any other food for that trip was the worst
friendly staff and multilangual Bathroom is a little small
noisy traffic, electricity was off for 50 minutes one night (just our room), room was 2 single beds not a double as originally booked.
Staff were efficient, friendly and helpful
Clean room, good bed, good location, not too expensive Window right next to multiple street intersection , noisy all the time, window noise control need to be better.
Good central location. Clean. Very friendly and helpful staff.
Price is good for a central Geneva hotel. Ambience was quirky (good) and in general the stay was good. No. However, the hotel is on a busy intersection so earplugs might be useful.
Location, location, location Better furniture
Some rooms are small
All the staff were good and the the male manager/proprieter was exceptionally helpful and freindly. I felt very welcome at the hotel and will certainly stay there again when next I visut Geneva No
Quite inexpensive by Geneve standards, nice breakfast included, very good location.Will surely repeat this hotel.
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
very central, nicely decorated very poor breakfast....
the traditional style the noise on the place
the staff is very kind, very good location in the city center, late check out without extra charges
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
It was hands down the nicest hotel room I have ever stayed in in my life! Except for the toilet paper. The toilet paper was the worst ever. It was hard and thick and irritating.
Housekeeping staff is poor quality. A jackhammer started work at 08:00 while I was trying to sleep. When I called, they told me they would stop it right away. They never did, despite repeated calls. On checkout, front desk told me they were working on flood emergency in the room above me and could not stop. Why didn't they tell me that the first time...I can understand that and would not have gotten frustrated with the apparent failure to stop the noise.
Nothing really. My boss's trip was spoilt by very poor service from staff. (See below). The room was more or less clean but overall fixtures & fittings etc very "tired". He waited 30 minutes for a shuttle bus (first two were full as was the third, then a further 30 minutes to check-in. He said he hadn't experienced such dreadful service in 20+ years. Looking at reviews (after the event!!) would indicate he was far from the only one to experience poor service. Another of our colleagues, who had also stayed there at a different time, advises he experienced similar lousy service. Some serious staff training needed here.
The hotel staff.
Close to the airport, very good breakfast. Shuttle service to the airport.
Comfort and convenience. We arraive late (11 pm) and were able to have a soup at the restaurant and were very well served and taken care of by our waiter. Also staff at the reception were ( evening and morning) very cordial and provided us with parking information. Found the rates very expensive compared to ramada Hotels in Canada
Front Desk Staff is kind and helpful. Your Banqueting low Staff do not speak English which is ok with me, but they were not friendly at all and they just do not want smile.
The restaurant food, staff and service was excellent. The breakfast was overpriced and the cooked breakfast was not hot just 'warm'. The hot plates need to be looked at.The service was indifferent.
The hotel was very good. Beforehand I was a little bit afraid of airplane noise. Luckily that was not a problem at all. The weekend was warm and the airconditioning was not on. The night was too warm to sleep.
Location (sole reason for choice) Staff lacked grace and charm, room small with motorway view and tired decoration. Breakfast - fruit salad was tinned, croissants stale and no one was present to welcome guests or direct them to a table. Hotel needs updating.
We really enjoyed the staff and the pool. The breakfast wasn't extravagant but was sufficient. It took over an hour for the shuttle to pick us up from the airport (even after we had called to let them know we needed a ride). The return trip to the airport went fine though.
It an excellent hotel if you have a car as it is outside Geneva yet close to it. The view of the lake is marvelous when taking breakfast in the morning. I got lost trying to find my room as there are three wings and I have to find the right wing where my room was.
Rooms were clean and spacious. Hotel was 15 mins from airport and easy to get to and from. The hotel was also only 10 mins from our ultimate destination of Nyon.
location and close to geneva. rooms to small, beds need changing
Good location and easy to find. Staff were excellent both at reception and in the restaurant which was very acceptable.
Reasonable rates for Geneva Easy access from the freeway Rooms are very small considering it's in middle of nowhere Quality of breakfast not worth the extra money
Nothing special at all. The hotel is located just next to highway, easy to access but you can hear road noise throughout night. A bit old facility.
The windows are not sound absorbing.
Easy access - parking - possiblity to eat in the hôtel - had an exception good room view on lac and Mont Blanc mountains. 15 min from Geneva. We live in the area, left our home to visior and stayed in the Hotel. That day there was a wedding receiption - good - enough space. The standard room rate is normally the north with the motorway at 200 m = some noice.
Good cucine the quality of the bathrooms and beds
Next to ilo Smooking
Its wonderful Hotel, for sure will stay at this hotel next time I am in Geneva.. I give this hotel 10/10 I had problems with their internet connection. Most of the hotels have some online services where such problems could be resolved 24 x 7 however it was not available. But again this problem was not too big...
The swimming pool and the food in the different restaurantes, the swimming pool area is really very nice and the people there are friendly, The SPA installation also are fine The Room for me was a standard small room but the recepcionist said that it is a superior room, in my point of is a very expensive rate for this kind of room, again for me is a classical standard room
The pool is wonderful The decor in my room was very tired but then the hotel was in the process of a complete overhaul
With appritiation to all hotel members for theie excellent hospitality, a very warm and special thanks to Mr. Mojtaba at Conceierg desk who with welcoming gusture, generously helped us with our inqiries. N/A
I thought the staff were outstanding - their level of professionalism and attention to detail was excellent. My husband was there on business for first couple of days and I then joined him for weekend. The staff dealt efficiently with the change in room occupancy, billing etc. Room a little outdated and small with over-bath shower and colored suite - not great. However, we realise that the hotel is currently being modernised so expect great things! Would use again for business but not terribly suitable for leisure trip as a little far out of town. Realise that free travel pass is available from hotel but even so - it's nice to be in the middle of things.
The Hotel Staff is extremely courtise. Location of hotel is more suitable for business. I was on vacation with my family and therefore would have prefered a hotel close to down town. The cooperation provided by the hotel staff when my wife forgot her valuable rings in hotel is highly admirable, I am thankful to Intercontinental staff for sending these rings to the airport. There should have been more choices for food in the hotel.
Excellent dining. Acess to the botatical gardens and the city.
Intercon always make my trips so smooth. The staff, the breakfast, the lobby, the room view of Geneva lake and the fontain were fantastic. The hotel is nearby the UN, and there is a free bus service to downtown. When you stay in Geneva Intercon, remember that a lot of political leaders and celebrities were there!! The costs.
Weiw It is very very noise
Very helpful staff, good location, bus stop is next to the hotel(15min to the centre), they give you free travel card for all days on which you r staying in.
I felt it was a good basic hotel, clean and efficient and within a reasonable price range. I also liked that it was quiet. Room was too hot and it would have been better to have wifi in the room.
breakfast could be included
It's the best budget hotel I stayed at recently! The room was really neat, clean and spacious enough. The hotel overall looks quite new. The staff was very nice and extremely helpful. Really enjoyed the stay! If you're going to Geneva for sightseeing you need to be prepared that it'll take from 15 to 25 min by tram/bus to get from the hotel to old city/central streets, so it's not a walking distance. but public transport runs regularly and the stop is just at the hotel door, so in general it's easy to get to the center.
Convenient design of everything in the room, including bathroom; bar open 24h where we could find something to eat & drink regardless of the time of day.
It was the first hotel that I have been in that had three sinks - one in the bathroom, one in the separate wc and one in the main room for tea and coffee. It also had a fridge and microwave. The room was very modern with good design. Also free unlimited internet access was a real benefit.
Cleanliness and fecilities in the room.
Perfect location for us, spotlessly clean, staff were friendly and helpful. Would stay there again
Everything! The rooms are huge and well-equipped. Hotel is near by the airport, but the connection is good to city center as well.
rooms were clean, beds were comfortable. it's far to the city center.
The room was spacious and very clean. A well thought hotel from the perspectives of both travellers and the management (to maintain relatively low cost). It is not a walking distance to the city centre but there are very efficient public transportation services (bus and tram) and it takes only 10 -15 minutes to the station and 5 minutes to the airport.
Great Location next to the Geneva airport. The room was nice, confertable, excellent for a family with kids.Very clean. Friendly Staff.
design is good. parking is not free.
More than great value for money. Spacious functional rooms (a rarity in swiss hotels, in that price category). Excellent public transportation network to downtown and to the airport. Big shopping center and cinema complex just across the street.
The room was large, clean and extremely well designed with a fridge and microwave. Slightly remote in that there was a 15 minute bus journey to city centre.
Great Staff. Comfortable beds and very nice bathroom
free WI-FI is very useful, central and quet location
location high cost
Everything the breakfast it's not good, could be better!
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
The location is perfect The restaurant and the lack of parking facilities
Service of the staff. The lady staff at the reception was very helpful and friendly.
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
--clean, comfortable room --very close to airport with free shuttle --breakfast included!
The hotel(concept) has all neccessary for a brief stay. Personel was very kind and service minded. Hotel beds were unconvinient for our bodies. A fridge in the room would be welcomed!
a little bit expensive ;=)
Nice design hotel with Asian theme. Very helpful staff. All facilities, and large rooms. Good breakfast. Location close to city centre, in the immediate vicinity of a tram stop, and public-transport passes are provided by the hotel for free. Wireless Internet was free-of-charge, but had ridiculously low capacity, so that web browsing was not really possible, and even handling emails was difficult.
Good location, comfortable and quiet. Not working equipment.
Quiet, welll located hotel with comfortable rooms with lovely modern decor and friendly and helpful staff. For one who has visited Geneva more than 30 times in the past 10 years, this is one of the nicest hotels with good value for money. I had trouble using the remote control which was never resolved in the end
Very nice hotel in an okay location. Very clean everything very tasteful. Geneva is full of horrible hotels so this was a rare find.
Everything was excellent. They let me check in as soon as the room was ready and later the day of my departure. They had everything I needed, the rooms were excellent, attractive and clean. I will certainly come again. To be honest 18 francs for breakfast is a bit high.
The room and the service. I liked everything, execept the eggs for breakfast, they where green.
The decor, cleanliness and convenient location Very rough tissues.
The hotel style is really nice. The buffet breakfast, even if at additional cost, is above european standards. I stayed for 26 days. I really would like to have even a small excersice room.
This hotle was very nice.
Friendly and smiling personel at the reception ready to help you .
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
services like the spa and free internet, location in the city, nice room, friendly staff
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
The staff was incredibly nice! I've been upgraded which is always pleasing.
location is very close to everything Staff unfriendly
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
Location, room size Service at the breakfast could be improved
It is at central place where transport facilities are very close Complimentary break fast shall be provided and microwave ovens should be a part. Complementary sonabath is of no use as it is in differernt location
The staff was helpful. The location of the hotel was convenient for transport to the airport. For these reason I would recommend this hotel, for business or a short stay in Geneva. The bed was not as comfortable as expected. It was a little too expensive for the service it rendered. I would not recommend this hotel for a longer visit, or other than business.
I very much like the central location close to the train station and other public transport; walking distance to many restaurants, shops, the Lake etc. I also greatly enjoyed the modern design of the hotel common areas and the room. I lliked the color scheme and the room was extremely functional. Breakfast buffet had good choices. Staff was friendly and helpful. Nothing
The bed it was so comfortable one of the best i have had in geneva
location missing wardrobe
It was the most reasonably-priced hotel available on a day when all other GVA hotels were full or charging top rate. And the location is good - very handy to train station and restaurants. The rooms were very small and dingy, and rather disappointing when the room rate was higher than the normal rate at superior hotels at the airport.
Location Cleaness of the bathroom and rather poor facilities. Expensive internet connection.
It is close to the railway station The hotel is very basic. Air conditioning was not working. The price is not really fair. Breakfast was not included
Spacy room full of daylight. The service and cleniness of the reception area was extremely poor.
The Hotel has a central location in the city and is reasonably priced compared to other Hotels in the area.
Location is convenient, close to Starbucks, fast foods, the lake and walking distance (10 min) from the old town. Price was OK for us, got the room at 130 Fs for a double; official fare there is 200 Fs which would have been too much. Very noisy room, with windows of poor quality that make you feel like you're sleeping on the street. Still a good deal at that price. No parking : parking at the railway station "cornavin" (5 min walk) will cost you around 35 Fs for 36 h.
the bus shuttle from and to the airport (you have to call them upon arrival through airport info). Good for one night if you are traveling through geneva
Charged additional 20 Fr for child's bed, unanticipated
The new GM is very helpful. The breakfast is over priced, and WIFI/internet should be free as it is w/ your competitors, and the spa should also be priced better, plus the parking fee. I like the hotel, but all of the small charges are like a death from a thousand knife wounds. Given it was a weekend night, some of those services should prob be included in the price with fewer business travelers filling the hotel. The free Geneva travel ticket is great though. I stay at a hotel near the airport for early morning flight
It was quite noisy during the night. I was not aware that a shuttlebus was required and had no idea where to go when I arrived at the airport - my information sheet did not specify directions other than travel by road.
Close to Geneva Airport Bad restaurant service
Clean, everything worked. Shuttle bus arrived at 5.35am.
Comfortable modern room with everything you need, convenient to the airport and with a free shuttle to the terminals. Good choice for an economical stay in phenomenally expensive Geneva, as the hotel provides a free public transit pass to all guests. The bus into the centre of town runs right in front of the hotel. Friendly but harried staff; there were far too few of them -- one person at reception both morning and afternoon, one person at the bar during the evening rush -- which meant lengthy waits for service. At check-in, I was given a key to a room that had not yet been cleaned ... not really a problem, as I just dropped my suitcase and headed out, but still.
Distance from the airport. Quality of services and accomodation
I had a nice rest after long flight and got an excellent opportunity to see a nice city! Thanks for help with a bus-card! It was very pleasant! I am a bloger who usually write a stories about all places where i have a chance to be! So I know a level of 5* and 3* in the different countries, as Greece, Jourdan, Maroco, Portugal, Turkey, Israel and Germany, but I think that such simple suit as I had can be more cheap than now/ It is very expensive to pay 150 E for a simle room with a minimum of comfort, but I understand that it is a Switserland, a country with "another money" ;) Hotel is clean, comfortable and welcoming :)
Free shuttle, close to airport, clean room, comfortable bed. Lack of food choices in area. Small room.
For first i like the location. From hotel to airport 5 min. Also easy to come to the centre of city. It's more then good for 3 star, nice room, clean, freandly stuff and quiet. They have a good bar there can spaend a free time. Only what in room was a little bit cold without heating.
Well located in the city and we were upgraded to a room with a lovely lake view. The bed was very comfortable and the room size was generous. Would have been really nice to have an English speaking movie option.
It was a great location The staff weren't as helpful compared to other 4 star standards. If I was to recommend the hotel, I would recommend a larger room, not a single room, as it wasn't that comfortable or easy to work in.
A nice, older hotel, conveniently located. Beds were comfortable, air conditioning was good. Front desk staff was very friendly. Staff was receptive to finding an acceptable room and exchanging when we were not happy with the assigned room double bed. Rooms very small. Wallpaper had handprints on one wall, but possibly this occurred when paper was hung. Retrofitted shower glass on tub allowed water to flood the bathroom.
Thought the location and amenities were fantastic. I did feel at times the staff at reception really let the hotel down. I found them to be quite moody. The doormen were excellent. I didn't any of the food and beverage facilities.
the view Internet conexion
The closeness to everything. The river view also. Their attitude the first day, but after that the front desk was fine.
Stuff, athmosphere and locations are the main reason to stay in the hotel. In the non-smoking room at night was strong smell of smoking from another room
I like their staff, they are very helpful and I like the location of the hotel.
location, good views, staff excellent no
Perfectly adequate hotel fulfilled its purpose. Staff were pleasant and helpful. Anothere plus is the free tram pass to get in and out of the city. Our stay was spoilt by the extortionate cost of a small bottle of water from the fridge. Most hotels in that price range give clients a free bottle of water.
Good location to explore Geneva Although fridge was provided in room no tea/coffee facilities were available
Room is clean and good. Staffs are friendly.
see above air conditioning was not on yet (because it is still spring?), but sometime it was hot.
it was near to the city centre with a good public transport connections, in a quiet area, warm, clean and very comfortable room no
Screwed up our bill. No email to confirm it was fixed.
Style of hotel, friendliness of staff, convenience of location (buses, trams, cafes, restaurants, supermarket all within walking distance), touch of luxury Room was quite hot but once the air con was switched on, it was fine. Bar was closed on Sat and Sun.
good room for the price between airport and city could not get into room early , most front desk staff excellent , one slow to make restaurant reservation
Room is nice with a fair size
The staff was excellent and the transportation was very easy. The rooms are nice and comfortable.