Cons: No Sunday drop offs spot after 3 pm. The 820 Main drop off and lock box was very hard to find.
Dec 4 2016
Pros: In store service was helpful and nice; the car was great and the staff were attentive and supportive.
Cons: Enterprise website and "24 hour service" are horrible. There's no way to alter plans, should you need to
Oct 14 2017
Pros: Easy pick up and drop off. People were friendly.
Cons: Showed up a little early. No selection of cars and only had a step down. The car was old in rental terms, almost 50,000 miles. Windshield was dirty on the inside. The cloth interior was stained and gross
Nov 28 2016
great and convenient service
Pros: They took good care of me and made sure that everything was to my liking before letting me hit the road.
Cons: I reserved to pick up the car at 9 at the McCain Mall Sears. But there weren't any cars there. They still hadn't been delivered from the airport. Another lady had been waiting a long time too. Finally got the car at 10. Also, stood in line for a half hour for the return.
Feb 26 2017
First time with budget rental!
Cons: I rented a vehicle with Budget first time. Their representative was a employee from Sears and the office was located in the corner of Sears Auto Center. I waited in the line to picked up my rental around 30 minutes.He assigned the different location (an hour away) I requested as a drop off location. I learned that the location was serving between 8am-2pm Monday-Friday when I went back to request a change due to the technical issue of the car. However it doesn't show up online same way. The vehicles are poorly maintanced.
I returned my car to the airport. I asked a ride however I received an answer "They don't provide".
100% sure they did not serve the money I paid. No customer satisfaction. Just made my trip more challenge!
Apr 23 2017
Pros: Pickup and drop off people I dealt with were both great and friendly
Cons: The agent behind the counter was terrible and work was the last place he wanted to be ! It showed in his attitude!