Cons: Horrendous waiting time (about 20')
The car had the flat tyre and oil change lights on the whole time
Feb 4 2016
Cons: The cost ended up being far higher than the booking cost, as other reviews have noted. Toward the end of the trip, I needed to change the date of return. I tried to call the office several times but there was no answer. I called the main office and they said they were unable to help. (I also note that the phone tree was entirely in German with no option for English, which made it extraordinarily difficult to navigate!) I ended up returning the car late and being charged a handsome fee.
Jul 18 2016
Not using budget again
Cons: 2 days in a row we reserved a car and when it came time to pick up the vehicle, there were no cars available. All the representatives did was blame the website server and other branches. They wouldn't take responsibility and didn't offer any solutions. They simply turned us away with no sincere apology.
Cons: Was disappointed and misleaded at pick-up that Allianz insurance (bought though KAYAK) was not reflected in Herz reservation. Of course, they offered their insurance, which is much more higher by price. I had to decline it, to do not pay twice for the same, and pick-up car with doubt about if I have valid insurance or not.