Pick-up location | Fayetteville |
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Car types | Compact, Economy, Full-size SUV, Intermediate, Intermediate SUV, Minivan, Pickup truck, Standard, Standard SUV, Supplier choice |
Rental locations | 7 |
Airport locations | 3 |
Popular agencies | Budget, Avis, Enterprise, Hertz |
8.5
Excellent
54 reviewsCleanliness
9.0
Comfort
8.8
Pick-up/Drop-off
8.2
Value for money
8.3
2 locations in Fayetteville
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Reviews
10.0 Excellent
Jun 2021
8.0 Excellent
May 2021
Pros:
YesCons:
The car was old but ran well and was spacious6.0 Good
Jan 2021
Cons:
Price could have been lower. Staff could have had the vehicle in a location where I didn’t have to walk 5 minutes looking for the area the car was parked in.6.0 Good
Dec 2020
Pros:
Bottom line is the third party insurance I bought through KAYAK was not in the agreement at the airport, nor could I locate it on KAYAK emails or find a contact to answer the simple question if I had coverage on the reservation. I ended up purchasing both policies because I couldn’t find the 3rd party verification. I doubt I will ever buy insurance from KAYAK 3rd party again because of the inability to access help on a simple question when I needed it. Heaven forbid if I ever needed to collect on it.Cons:
All chargers should be printed on all documents and you should not have to go on a 20 minute scavenger hunt to find help.10.0 Excellent
Aug 2020
Pros:
Everything went as expected.Cons:
Nothing I can think about now.10.0 Excellent
May 2019
Pros:
Staff was kind and helpful! Car was clean!6.6
Good
25 reviewsCleanliness
8.6
Comfort
8.0
Pick-up/Drop-off
7.3
Value for money
6.6
3 locations in Fayetteville
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2.0 Mediocre
Nov 2020
Cons:
The car we rented was not ready for pickup and was forced to rent a more expensive car in order to leave for our trip. The salesman was horrible and only wanted to up sell services. Upon our return we needed a receipt and could not get one and every time I would call they were extremely rude. I am never using this car rental company ever again and have told my company not to use their service for our corporate rentals anymore.8.0 Excellent
Nov 2020
Pros:
yesCons:
was as expected10.0 Excellent
Sep 2020
Pros:
Easy process ☺️ clean car10.0 Excellent
May 2019
Cons:
These employees are outstanding.10.0 Excellent
Mar 2019
Pros:
Friendly. Professional. Informative. Custmer minded company that focuses on the best option for you.5.6 Okay
Nov 2018
Pros:
Car was clean, people friendly and attentive.Cons:
Car drove terribly, and uncomfortable. Over priced, we should be charged by the rolling 24 hours not the entire day. Payed 3 days but did not have the car more than 48 hours. Also even if I had the car 72 hours it’s still not worth what I payed. And come on, $100 for insurance? Don’t tell me you don’t have insurance on your cars and I’m responsible for a brand new car. That’s just silly.2 locations in Fayetteville
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10.0 Excellent
Aug 2017
Pros:
Everything went very smooth.9.6 Excellent
Mar 2017
Pros:
Ease of pick up and drop off.Cons:
I had a problem with a 70 $ difference in the price online versus in-store. However, the nice gentleman behind the counter adjusted the price!3.6 Mediocre
Mar 2017
Pros:
Tons of storage.Cons:
The van was dirty. When I called to let them know they offered to clean it but I was already home and didn't want to go back. I ended up cleaning it at home. It had chunks of mud inside the van. It looked like someone had taken the mini van off roaring. If I could give a zero for cleanliness, I would. The windshield was dirty and had chips in it. When I called they said it was from a hail storm. I get it, they can't control the storm. But they can fix the issue prior to renting out the car. Wipers were in terrible shape and there was no windshield washer fluid. Car handled poorly at highway speeds. Needs at minimum balance if not alignment. Tires are wearing abnormally and the van pulls to one side. The antenna on the radio didn't work. And despit stating it had satellite radio, it didn't. When I told the agent at return, he didn't really seem to care or want to remedy it. They did give me $50 credit for cleaning the van. I will not rent from Hertz again.6.8 Good
Mar 2017
Pros:
Easy to pick up and drop off. Reasonable price.Cons:
I had been promised a mini-van and got an SUV with very little leg room or cargo space.10.0 Excellent
Nov 2016
Pros:
Great friendly and efficient service!!!10.0 Excellent
Sep 2016
Pros:
Service was great! People were friendly, efficient, and so quick to get us our car. Best rental car experience we have had in a long time!One location in Fayetteville
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7.2 Good
Aug 2016
Pros:
The location is convenient to me and they were ready with the car when I got there. The price was fine. Not cheap, but not outrageous. Car had cruise control.Cons:
Because this office is located in a Sears auto repair department, they don't open before 8:00 AM. You have to drop the key in a lock box (which is not a problem, but its nice to complete the transaction with a person).6.4 Good
Mar 2016
Cons:
Car not ready when we arrived, 20 min wait. Overcharged at Tulsa airport,7.2 Good
Aug 2016
Pros:
The location is convenient to me and they were ready with the car when I got there. The price was fine. Not cheap, but not outrageous. Car had cruise control.Cons:
Because this office is located in a Sears auto repair department, they don't open before 8:00 AM. You have to drop the key in a lock box (which is not a problem, but its nice to complete the transaction with a person).6.4 Good
Mar 2016
Cons:
Car not ready when we arrived, 20 min wait. Overcharged at Tulsa airport,Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Fayetteville
National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Fayetteville