Cons: Budget charged me $250 cleaning fee for pet hair???? I could maybe understand a small fee for some extra vacuuming, but aren't they suppose to clean the cars anyway? I have rent cars plenty of times and taken our dogs on 10 day road trip and I have never been charged any cleaning fee. I don't recommend Budget if you are traveling with your furbabies! Budget is not pet friendly! Rent somewhere else!!!!!!
Jul 23 2016
Staff was great
Pros: Staff was very accommodating to our needs. The van we rented was great and had no issues with it or with dropping it off. We never felt any pressure to hurry up and get it or drop it off.
Cons: Someone else was paying for our rental. They spoke with the manager to make arrangements for payment. However, when I went to pick it up, those arrangements were 'out the window'. So I had to pay for it myself.