Wrong car and unfriendly staff
Cons: Payed extra to get a convertible and then got "upgraded" to a dull station wagon which was not at all what I had payed extra for. Will just go for the cheapest car next time.
Waited 45 mins at the counter because the staff was so busy. They don't seem to have workforce planning.
On top of that the staff was unfriendly. Will avoid that company in future.