Cons: From the receptionist to the person who takes you the car for the inspection upon leaving to returning the vehicle should be made to clean latrines instead of being in contact with the public. There is no customer consideration. Overall a real bad experience. Too many to list here. If I thought it would make a difference, I would comment further. NEVER AGAIN!
Jul 31 2016
Cons: They didn't accept themail insurance I purchased to cover my rental. I had to purchase their insurance.
Sep 7 2016
Some what pleasant
Pros: The reception I received from Daniella she was professional and courteous
Cons: The fact I had to walk to the terminal after I dropped the car off not enough workers to accommodate the customers
Feb 8 2017
Pros: nothing I didn't get the car
Cons: I was told when to avis to pay 1500$ down deposit. I did not know about it until I got there. I ended up with no car for my trip. and I did get a refund for the insurance I paid for the car trough kayak
Feb 13 2017
Pros: Great customer service
Feb 14 2017
KAYAK website insurance does not work Allianz
Pros: small SUV at good price
Cons: Allianz charge for insurance that did not go to avis
Feb 22 2017
Pros: The Terios works well all over Haïti
The price was reasonable, least among the rental companies
Cons: 1. The agent at the airport was very pushy and intimidating about his local insurance
2. We did not get a good car the first time (wrong type, poor tires), we had to return it and get another the following day
3. The price was for limited mileage that was very pricey after the limit was reached
4. They put a $3,000 hold on credit card if don't get their insurance, though it may not be the best
5. It takes forever for them to clear these holds and show real charges on the credit card, at least 2 weeks
Feb 27 2017
Very Poor Service
Cons: Had to leave a deposit of $1500.00 even though credit card was already being used. Car was in poor condition and charger did not work. Girl at counter was not friendly and totally indifferent to our needs. She was unable to articulate rental policy in English so we ended up paying $25/day just for insurance. Overall horrible experience!
Mar 23 2017
Pros: Helpful staff.
Cons: Cumbersome check in and check out.
Apr 16 2017
Pros: Good price for an SUV.
Cons: They tried to force me to buy insurance despite me telling them that my credit card company will cover any vehicle insurance claims. We went back and forth for 10 mins. I had to show them proof from Capital One to get them to back off. They desperately wanted to make extra money off of me.
Pros: They didn't provided all the info about requirements when booked the car rental when I reach to pick up the car they asked $2500.00 deposit despite I had already purchased insurance when I made the reservation, which I didn't get reimburse despite cancel reservation and they were no number to call to get my insurance money back. Unprofessionalism.
Cons: Nothing what so ever. I will never recommended to anyone what so ever...
Oct 22 2016
Cons: No agent was present at the airport and no vehicle were available! We were left stranded without transportation, at night, in port au Prince! Thanks for nothing.
Nov 15 2016
Cons: They didn't have a car for me...I had to rent from other company
Jan 7 2017
Worst experience ever
Pros: They didn't Have my reservation on file. I hand up renting the same car for three time the price of the reservation.
Jan 17 2017
The vehicle was very dirty and beat up
Pros: Is not to like about it that very bad service
Mar 14 2017
No internet / no computer network it's like primit
Pros: Didn't get the car
Cons: There hiding fee was wrong for deposit I didn't know about
Mar 18 2017
Better than last time
Pros: Great service over all. I like the efficiency in returning the car, I did not have to wait as long as the pick up time.
Cons: This time the only thing that made me unhappy was the waiting time before I picked up the car. Even though I reserved in advance, I still had to wait with visitors for over an hour before I could get a car. The other thing is that I was given a smaller size than the car I reserved for the same price. That was very disappointing.
Nov 13 2017
Worst rental experience
Pros: The fact that it was even a car. I got double charged and no one seemed to care.
Cons: I booked online for a car rental and expected it to be easy peezy; this wasn't the case. I walked in to the rental office where they had no electronics of any kind. Not only did they not have any of my information on file but they didn't even bother to look it up by calling someone. I had to start over and manually fill everything out for them. I booked a second time and paid a deposit of $700! Now I'm over $1000, with no hopes of getting any money back, before I've even left the office.
My original booking was for a 2017 Hyundai Accent or similar. Instead, I got a 1994 Nissan that was barely hanging on! The back left tire was flat and I HAD TO CHANGE IT MYSELF! Absolutely terrible service and experience. I would like some money back or credits or I will never be using Budget/Kayak again