Pros: Car was available and was adequate for my needs
Cons: Somewhere - either at kayak or at dollar - reservation was entered incorrectly as noon rather than midnight.
Dollar dropped the reservation at 4 hours past the pickup time.
Fortunately they still had a car available, but I ended up paying a higher rate than what was originally reserved.
Jul 28 2017
No cars to be found.
Pros: Reserved a car online on a third-party travel website at a great price.
Cons: Arrived at McGhee-Tyson Airport in Knoxville and found an unmanned rental counter with a line 7-people deep. One of the customers in line said a rental agent had left with a customer and said he'd be back in 15-20 minutes. Another customer called Dollar and was told there were no cars available.
At that point, I also called Dollar and was told that no cars would be available for three days and that I could get on a waiting list. It being nearly 10pm, I asked them to cancel my reservation. Because all of the other rental companies were also out of cars, I ended up paying $40 for a cab and then having to deal with acquiring a car offsite for a good part of the following day. And paying $50 extra to return that car to the airport at the end of the week. That wasn't Dollar, but it would have been avoided if Dollar had come through. Apparently, having a reservation means nothing anymore.
Aug 17 2017
Car unavailable and additional fees
Cons: Only trucks were available (at additional cost) and an additional $7 fee would be added based on the region in which the vehicle would be used.
Nov 27 2015
did not have the car I reserved
Pros: Dollar tried to put me in a small SUV when I reserved a minivan.
Cons: Manager told that's how everyone does it. Not a good attitude
Jan 4 2016
Pros: Was surprised to learn that they considered a Dodge Ram truck a "full", which wasn't really acceptable, esp. given that I had two cars seats. I was forced to upgrade as they apparently didn't have a sedan on site.
Jan 12 2016
Pros: Pickup and dropoff were very smooth. Very friendly staff.
Cons: Vehicle was getting a bit high on the mileage (over 44k).
Mar 27 2016
Cons: Couldn't rent
Apr 4 2016
Pros: Excellent service with no hassles
Apr 14 2016
Pros: We upgraded to a new 2016 Dodge Ram 1500 pickup which was nice
Cons: The quoted price of $12/day upgrade was inaccurate. The price of the rental nearly doubled. The vehicle, although new (less than 30 miles) was filthy inside. The windows were terribly dirty on the inside and there were multiple areas on the doors and remainder of the cabin that were filthy. When presented at the counter for return the attendant didn't do anything besides say she would have the booking attendant call us. They never returned the call.
Pros: felt ignored at counter when I picked up car. I can understand being short staffed but acknowledge me and tell me you are sorry I have to wait. not making eye contact does not help my patience. Expeience was better at drop off.
Nov 2 2015
Cons: I had booked a car to take on Vacation. I paid for insurance threw kayaks site. Enterprise told me it was threw a 3rd party and it wouldn't actually cover the car. Still haven't seen my money back on that. After booking online I called to verbalize with enterprise that everything was ok. The man told me I had to have a Kub bill in my name. I explained to him it was in my girlfriends name. He told me she could get the car in her name and for $10 extra a day I could be put on as a second driver. That would have worked out perfectly if when I got there to pick up the car, the man behind the counter told me I had to have a Kub bill in my name as well....Which was not discussed on the phone nor does it make since. I do not own a major credit card due to trying to be responsible by not spending money I dont have. I missed out on my vacation due to Enterprise employees not providing the information needed before the day I needed to leave.
Jan 16 2016
Jan 18 2016
Pros: I use this location frequently and they ALWAYS hit it out of the park.
Mar 1 2016
A good deal
Pros: Got exactly the car I needed.
Cons: Slight smell (smoker previously drove the car maybe)
Jul 4 2016
nice vehicle, confused with everything else
Pros: clean, nice vehicle. nice employees.
Cons: the payment system is super weird. I did a split payment and for some reason the price of everything changed causing my account to get over drafted upon returning it
Sep 30 2016
Pros: Staff was friendly and tried to help
Cons: They had no jurisdiction to help with our issues
Nov 5 2016
Pros: Staff went out of way to help me. VERY good employees at the airport Enterprise
Cons: Kayak booked my car at a different location that did NOT work for me.
Mar 16 2017
Quick out Quick In
Pros: Staff was very friendly and helpful. Very little waiting time.
Cons: Car they provided wasn't inline with what I wanted.
Mar 20 2017
Long wait and dirty
Pros: The car model was nice and drove smoothly.
Cons: The wait to pick up was 45 minutes and the car was dirty. We couldn't really ask for another one because we needed to be on our way. They offered us an upgrade for the NEXT time we rent from them but nothing to accommodate the inconvenience for us. Dont think we'll be renting from them again.
Cons: It was hard for me to tell on the Kayak website which of the Hertz were actually at the airport. I tried looking it up online but still ended up booking at a Hertz a good distance from the airport. Would be awesome to have some kind of denotation showing if its actually at the airport, needs a shuttle or is totally off site.
Apr 21 2017
Pros: The car
Cons: The deposit hold required
May 28 2017
Most horrific rental experience ever!!
Pros: The roadside assistant was nice and helpful.
Cons: 1. Our vehicle had a plugged sidewall in the front passenger tire that began to work its way out creating a very dangerous situation for my family.
2 While returning the trade in we picked up in Daytona we waited for 45 min which gave us ample opportunity to speak with numerous other families returning cars. 2 had vehicles with expired oil changes 2 had vehicles who's tags expired in 3 day.
3. The office was a complete mess. There were kids and a dog running around the detail bay. A woman kept yelling at Harley...not sure if that was the dog or one of the kids. The attendant was in sweat pants and a tshirt with a very long beard and tatted arms....very unprofessional establishment!!
4. The attendants way of apologizing "Firestone down the road checks all of our vehicles so it's their fault" I call bs on this one because I manage a fleet of 30 company vehicle all serviced by that Firestone and know the manager and most of the mechanics at this location. I know first hand they would NEVER plug a side wall of a tire because they won't take the liability. They are quick to sell a new tire...it's their job!! In fact they often want to replace all 4 tires at a time when I take my fleet in for repairs.
5 That was in no way an apology for putting the safety of my family at risk. We drove over 10hours one way on that tire and had it blown on the interstate it could have easily killed all of us!!!
So to answer this question I will not only never recommend Hertz I will adamantly encourage all of my friends, family, and co workers to never use Hertz!
Jun 28 2017
Cons: Took $200 more than they said and never told me!
Aug 10 2017
Pros: staff moved fast to get us the car and just as fast to check it back in. Often staff move in slow motion.
Oct 10 2017
I reserved a car - but it turns out they had none available
Cons: I reserved a car - but it turns out they had none available
Nov 30 2015
Pros: The man in the parking lot was very helpful. I left things in the car and he found them
Sep 27 2016
Bad customer service
Pros: Bad customer first pre-paid online said it would be a 25% if I paid it online didn't get that one to the counter when I got there and asked the lady at the front desk she didn't know the one in care about my situation took the car without looking around it when I got back on the bumper seem to of gotten attached from the car no dents or anything we figured it was him manufacture default me and the lady outside lady outside was very nice my first impression of customer service at the front desk was horrible
Cons: Customer service bring the car back with very helpful very nice
Mar 5 2017
Pros: Van was really nice
This was the best price I have seen
Apr 23 2017
Quick pickup and dropoff
Pros: Friendly staff
Great daily rate
Cons: I prepaid for gas at 2.31/gallon. While I traveled, I paid around 2.37/gallon (different state) and despite my best efforts could not pay the over $30 they charged for fill-up. I am not sure how they calculate the amount, but it must be bone dry and have a reserve tank that I never tapped into during my travels!
Pros: We put 3000 miles touring the Southern Unites States. I think we filled up with 20.00 dollars each time it cost us very little.
Cons: When we picked the car up the person did not explain how to drive the car s features. Where's the gas the trunk lock the lights etc. but the worst was the tolls we didn't know what to do on toll roads that bill the plate. We were franticly calling phone numbers for Avis.
Jun 18 2016
Cons: I reserved a mini van almost two months in advance. I show up at my scheduled pickup time after driving over an hour to get there. The person working the desk tells me they didn't have any mini vans available and they "upgraded" me to a large passenger van. I told him that wasn't acceptable. He told me that's all he had. I told him a phone call would have been nice. He just looked at me like he had no idea what I was talking about. So glad I called early. It was a great way to start our vacation........never again.
Aug 1 2017
Pros: Excellent value for a luxury SUV! Third summer in a row to rent a luxury SUV from this location and we couldn't be happier!