Cochrane Car Rentals

Cons: The service was amazing!

Cons: I got unlucky to get an inexperienced front-desk employee. He was unaware of some practices and questioned everything. I hope I get someone with more experience next time.

Cons: As a long time 'plus' business and private member the service was horrendous! I needed to use my wife's credit card and they insisted I had to fetch my wife, 1/2 an hour away looking after our 3 grandchildren in Calgary. Previously, all I had to do was call my wife, they asked her personal security questions and everything was OK. As an 8/10 year use of Enterprise I was very, very disappointed. I was upgraded to a Jeep only to find out that it wasn't actually an upgrade - they didn't have any cars! Devious! I was told that I couldn't give a cash deposit for security on an SUV - only on a car. I didn't book a Jeep, I had booked a car!~! Massively frustrating. When I arrived back with my wife, a car miraculously appeared. I will be bringing this to Enterprise attention as well. Thank you Regards Anthony Blacker

Cons: Their were no compact cars so I said you to a mini van which was comfortable but it cost me probably double for gas... I drove for about 2.5 hours total and in my little car gas would have been $5-6.. the van cost me $22

Cons: The additional insurance

Cons: We were given the wrong car size on pickup. Booked full-size, was given standard, and didn't realize until after. The employee even told us it was full-size. Had to call the branch several times to get another car, was put on waitlist and never received another call from them. Finally was able to get a car from the airport location, after speaking with the manager. Everything would have been fine after that, but our replacement car's heating system didn't blow air on the feet. This wouldn't have been a major issue, except that we were in Calgary and the weather was consistently between -20C and -10C.

Cons: They had no cars available whatsoever, their planning to have all the cars that are reserved is very poor. This was not limited to the day I was there, when returning the car they had the same problems. The facility is small and crowded, no place to sit, it's a mobile shack in the middle of a parking lot.

Cons: Pick up service was terrible-upon entering the non airport location, we waited for twenty minutes while the middle aged attendant, Rezaul, argued over his personal cell phone and did not even acknowledge us. We were waiting and the actual business phone was ringing and he ignored both. He then pushed the sale of insurance aggressively and with an attititude. Our actual rental was not available, so we were, "upgraded" to a larger vehicle with worse fuel economy. I would avoid the 1616 14th AVE NW Avis in Calgary if at all possible.

Cons: The location was farther then i thought from the airport. It cost me 30.00 cab ride to get there.

Cons: I thought the cost was way too high.

Cons: Location of the pickup was a bit out of the way.

Cons: I have taken a vacation with my family and we have chosen to rent a good vehicle since we were going to drive a lot. We chose the GMC Yukon XL premium which is a full size SUV fully loaded. The car was very very dirty in and out and it was beat up. The windshield had many cracks and the paint was scratched/damage all around the car. It did not feel right. Specially because we were paying for a luxury ride. Before driving away with the car, I complained that the car was dirty. Their response was " That is the only one we have available".

Cons: 1) Coffee cup was left in the glove box. Still had liquid left in it that spilled on my pants when I trashed it. 2) Cost for insurance was way too expensive! Ended up being something like $50+ a day compared to $10 at Enterprise. 3) No one did an inspection at the beginning to make note of different marks/scratches.

Cons: FORD Fiesta needed more than 5 gallons fill up after just 75 miles highway cruising = obviously tank was NOT full