Cons: I got unlucky to get an inexperienced front-desk employee. He was unaware of some practices and questioned everything. I hope I get someone with more experience next time.
Jan 6 2016
Best Place to ren a car.
Pros: Fast, good cars, reliable, friendly
Jan 13 2016
Not my first compalaint
Pros: The car.
Cons: As a long time 'plus' business and private member the service was horrendous!
I needed to use my wife's credit card and they insisted I had to fetch my wife, 1/2 an hour away looking after our 3 grandchildren in Calgary.
Previously, all I had to do was call my wife, they asked her personal security questions and everything was OK.
As an 8/10 year use of Enterprise I was very, very disappointed.
I was upgraded to a Jeep only to find out that it wasn't actually an upgrade - they didn't have any cars! Devious! I was told that I couldn't give a cash deposit for security on an SUV - only on a car. I didn't book a Jeep, I had booked a car!~!
When I arrived back with my wife, a car miraculously appeared.
I will be bringing this to Enterprise attention as well.
Apr 13 2016
Pros: The price.. had an emergency need for a car for 1 day and $24 was awesome.. will not hesitate using Kayak
Cons: Their were no compact cars so I said you to a mini van which was comfortable but it cost me probably double for gas... I drove for about 2.5 hours total and in my little car gas would have been $5-6.. the van cost me $22
Apr 24 2016
Pros: Excellent staff. Very flexible and helpful.
May 10 2016
Poor service and high prices
Pros: Only the car
Cons: The additional insurance
Sep 13 2016
Road tripping in a mini
Pros: I wasn't expecting to be offered a Mini Cooper Countryman for my road trip so was a great surprise. The Agent at Enterprise took the time to explain all the options including setting up my phone on Bluetooth! I appreciated the phone call from Enterprise to see if I had any questions during my trip. And again great service when I returned the car including a courtesy ride home. Will definitely use Enterprise again in the future.
Jan 10 2017
Given wrong size, hassle to switch, next car had n
Pros: It was easy to book.
Cons: We were given the wrong car size on pickup. Booked full-size, was given standard, and didn't realize until after. The employee even told us it was full-size. Had to call the branch several times to get another car, was put on waitlist and never received another call from them. Finally was able to get a car from the airport location, after speaking with the manager. Everything would have been fine after that, but our replacement car's heating system didn't blow air on the feet. This wouldn't have been a major issue, except that we were in Calgary and the weather was consistently between -20C and -10C.
Pros: They provided an upgrade when the car we booked was not available
Cons: They had no cars available whatsoever, their planning to have all the cars that are reserved is very poor. This was not limited to the day I was there, when returning the car they had the same problems. The facility is small and crowded, no place to sit, it's a mobile shack in the middle of a parking lot.
Jul 24 2017
Poor downtown service
Pros: The car ran and was fairly clean. It was equipped with winter tires which are not appropriate for mid July usage and were loud.
Cons: Pick up service was terrible-upon entering the non airport location, we waited for twenty minutes while the middle aged attendant, Rezaul, argued over his personal cell phone and did not even acknowledge us. We were waiting and the actual business phone was ringing and he ignored both. He then pushed the sale of insurance aggressively and with an attititude. Our actual rental was not available, so we were, "upgraded" to a larger vehicle with worse fuel economy. I would avoid the 1616 14th AVE NW Avis in Calgary if at all possible.
Jun 14 2016
Pros: Price was excellent people were friendly car was clean and nice
Cons: The location was farther then i thought from the airport.
It cost me 30.00 cab ride to get there.
Jun 30 2016
Pros: The car was almost brand new. Didn't have any issues with the paperwork or reservation.
Cons: I thought the cost was way too high.
Aug 15 2016
Pros: Good value.
Aug 24 2016
Pros: the car and the professionalism
Drop off was excellent
Cons: Location of the pickup was a bit out of the way.
Sep 24 2016
excellent car rental experience
Pros: We were pleasantly surprised by how quick and easy it was to pick up the car and start our trip. They upgraded us from an economy car to a midsize SUV which turned out to be a nice change! Overall I am very happy with our experience at Avis.
Sep 30 2016
The car was beat up
Pros: Tires were relatively new.
Cons: I have taken a vacation with my family and we have chosen to rent a good vehicle since we were going to drive a lot. We chose the GMC Yukon XL premium which is a full size SUV fully loaded.
The car was very very dirty in and out and it was beat up. The windshield had many cracks and the paint was scratched/damage all around the car.
It did not feel right. Specially because we were paying for a luxury ride.
Before driving away with the car, I complained that the car was dirty. Their response was " That is the only one we have available".
Jun 26 2017
Pros: I liked that we were able to drop our car off at the airport without an extra charge.
Cons: 1) Coffee cup was left in the glove box. Still had liquid left in it that spilled on my pants when I trashed it.
2) Cost for insurance was way too expensive! Ended up being something like $50+ a day compared to $10 at Enterprise.
3) No one did an inspection at the beginning to make note of different marks/scratches.