Cons: I got unlucky to get an inexperienced front-desk employee. He was unaware of some practices and questioned everything. I hope I get someone with more experience next time.
Jan 6 2016
Best Place to ren a car.
Pros: Fast, good cars, reliable, friendly
Jan 13 2016
Not my first compalaint
Pros: The car.
Cons: As a long time 'plus' business and private member the service was horrendous!
I needed to use my wife's credit card and they insisted I had to fetch my wife, 1/2 an hour away looking after our 3 grandchildren in Calgary.
Previously, all I had to do was call my wife, they asked her personal security questions and everything was OK.
As an 8/10 year use of Enterprise I was very, very disappointed.
I was upgraded to a Jeep only to find out that it wasn't actually an upgrade - they didn't have any cars! Devious! I was told that I couldn't give a cash deposit for security on an SUV - only on a car. I didn't book a Jeep, I had booked a car!~!
When I arrived back with my wife, a car miraculously appeared.
I will be bringing this to Enterprise attention as well.
Apr 13 2016
Pros: The price.. had an emergency need for a car for 1 day and $24 was awesome.. will not hesitate using Kayak
Cons: Their were no compact cars so I said you to a mini van which was comfortable but it cost me probably double for gas... I drove for about 2.5 hours total and in my little car gas would have been $5-6.. the van cost me $22
Apr 24 2016
Pros: Excellent staff. Very flexible and helpful.
May 10 2016
Poor service and high prices
Pros: Only the car
Cons: The additional insurance
Sep 13 2016
Road tripping in a mini
Pros: I wasn't expecting to be offered a Mini Cooper Countryman for my road trip so was a great surprise. The Agent at Enterprise took the time to explain all the options including setting up my phone on Bluetooth! I appreciated the phone call from Enterprise to see if I had any questions during my trip. And again great service when I returned the car including a courtesy ride home. Will definitely use Enterprise again in the future.
Aug 10 2016
Pros: No hassle.
Nov 15 2015
Great experience, overall
Pros: Friendly counter people -
Great resturant recommendations for the town I was visiting.
Cons: It was $25 more per day than renting from the airport! Also drop box wasn't labeled, and only open until 5:30pm, so I had to drive back in the morning to hand the keys in. Very inconvenient.
Jul 11 2016
Not an airport rental
Pros: The car we rented was clean and the staff were very friendly, helpful and efficient. We had an issue with the location and they were very accommodating, allowing us to drop off at the airport, even discounting the airport fees a bit.
Cons: We searched kayak for Calgary airport rentals, and this location came up. It is actually on the other side of town, a $50 cab ride away. Caused some extra stress. Price is good otherwise, just budget for the time and the cab.
Pros: Price was excellent people were friendly car was clean and nice
Cons: The location was farther then i thought from the airport.
It cost me 30.00 cab ride to get there.
Jun 30 2016
Pros: The car was almost brand new. Didn't have any issues with the paperwork or reservation.
Cons: I thought the cost was way too high.
Aug 15 2016
Pros: Good value.
Aug 24 2016
Pros: the car and the professionalism
Drop off was excellent
Cons: Location of the pickup was a bit out of the way.
Sep 24 2016
excellent car rental experience
Pros: We were pleasantly surprised by how quick and easy it was to pick up the car and start our trip. They upgraded us from an economy car to a midsize SUV which turned out to be a nice change! Overall I am very happy with our experience at Avis.
Sep 30 2016
The car was beat up
Pros: Tires were relatively new.
Cons: I have taken a vacation with my family and we have chosen to rent a good vehicle since we were going to drive a lot. We chose the GMC Yukon XL premium which is a full size SUV fully loaded.
The car was very very dirty in and out and it was beat up. The windshield had many cracks and the paint was scratched/damage all around the car.
It did not feel right. Specially because we were paying for a luxury ride.
Before driving away with the car, I complained that the car was dirty. Their response was " That is the only one we have available".