Pros: Nice car (Sonanta) clean, comfortable. People were friendly and nice and helped. Was impressed
Oct 26 2015
Cons: All was average except the guy was doing my check in made fun of my name and kept goofing around even though i mentioned that I was extremely in rush & "no. My name pronunciation is xxxx" (a few times)
Talk about manners. please grow up. You are at work, sir.
Nov 4 2015
GREAT car for the price!
Pros: Snagged 4 days of a small Kia sedan (no idea what model) for just a little over $50! Car had about 30,000 miles on it, but ran perfectly. Pickup easy, drop off even easier.
Nov 7 2015
Given dirty car 6,000 miles overdue for oil change
Pros: The only good thing I have to say is that making the reservation was easy.
Cons: We were not told up front that Advantage would be holding $200 on my credit card as a deposit until we got to the window to pick up the car. The entire rental didn't cost $200! Second, the car we were issued was filthy. Because we picked it up in a really dark garage, we could not see just how dirty the interior was. The car handled terribly. My husband didn't even want to drive it. It was so far out of alignment that the tires were balding unevenly, and the oil light kept coming on because the car was 6,000 miles overdue for an oil change.
BOTTOM LINE: I'd almost rather walk than use Advantage again.
Dec 21 2015
Pros: Rates were very good. Very convenient to Orange County, CA airport as they are on-site.
Cons: Kayak information states that the rental center is off-site which it is not. I spent some time waiting for a shuttle to take me to the off-site location only to find out they are located on premises. Kayak - update your site - they have been at the airport for years!
Seats were a bit dirty but overall car was fine.
Dec 22 2015
Pros: Smooth process.
Jan 4 2016
Pros: Customer service. Very easy in and out process
Feb 4 2016
Last minute rental made super easy!!
Pros: Quick and easy to do
Cons: The woman when I dropped my car off was rude I found the previous renters payment slip in car and it was half the price of mine. I asked for the cheaper rate and she said no and walked away.
Cons: Unable to obtain copies of contract as requested. No one had access to the contract I was under. Still do not have a copy of my contract. This is ridiculous. Legally I should have access to the agreement and did not. Difficulty in obtaining correct information on contract renewals (spent a great deal of time getting mixed information from agents on procedure. Was told I had to bring the car in when in fact I did not have to bring the car in on 3 different occasions). Incorrect information on rental agreement (said that I had a youth driver but did not), returned car in perfect condition but still charging a deductible on credit card and have not been able to resolve yet.
Oct 7 2016
Pros: same as the previous answer.
Cons: same as the previous answer.
Oct 19 2015
Fast, efficient, and delightful
Pros: Great price, very fast and efficient on the pick up and drop off, and they gave me a free upgrade without me asking.
Oct 21 2015
Alamo in John Wayne is the Best
Pros: I got a free upgrade and a newer Toyota Avalon
An awesome car.
Friendly and nice Alamo people.
New and cute office.
Oct 25 2015
My lucky day!
Pros: Very friendly. Almost no wait (National agent checked me in). No wait to get the car - and I got a free upgrade. I got the car in 15 minutes and dropped it off with no wait either (like 10 minutes).
Oct 26 2015
Pros: Drop off was painless.
Aug 6 2016
Pros: Easy drop off
Aug 18 2016
Quite the adventure!
Pros: I got caught behind the Blue Cut Fire and wasn't able to return my car to Ontario. I was stuck on the Hesperia side of the fire and the only escape route was around the north and down the Antelope Valley. Alamo allowed me to return the car to LAX at no additional charge so I could still fly out that same night instead of having to spend the night in Ontario. Also, free XM radio - that was awesome in traffic!
Cons: No bluetooth for connecting my phone's GPS and Pandora :(
Sep 21 2016
Great value and good service
Pros: Onsite pick-up and drop-off in Santa Ana (John Wayne Airport). Good service during pickup.
Sep 25 2016
Pros: I was about the possibility to choose from another color option other than white, and the guy was more thank happy to take me back to select from the other cars!
Cons: We returned the car couple of hours later and we were charged for the whole day
Jul 24 2016
Only Kia Souls?
Pros: Drop off was quick and easy.
Cons: Reserved a compact, at arrival told the only compacts they keep are Kia Souls--agent offered that these weren't very good cars and I should upgrade to midsize for $5/day. If Kia Souls aren't very good cars, why keep them?
Jan 5 2017
very nice car. line and wait was long during picku
Pros: car and service
Cons: wait during pickup
Jan 19 2016
Pros: The rental process was a snap; easy pick-up, easy drop-off. The price was right. The car was great. Thanks, Budget.
Jan 25 2016
Pros: The guy at the counter was very helpful. He reimbursed the overcharged balance from the first charged.
May 2 2016
Pros: Great, no problem. Thanks!
Jun 6 2016
Cons: car was dirty, dented up. Expensive.
Jun 12 2016
Good value for your money
Pros: Ease of renting, shorter lines, efficient service, excellent and quick return
Cons: Trying to sneak in excess insurance even tho I declined.
Aug 9 2016
Good but poor dropoff
Pros: Good car; clean.
Cons: Could not drop off the car after hours since the Budget parking lot was full. Had to come back in the morning and this cost me $10 for overnight parking at my hotel in Anaheim.
Pros: Nice car. Friendly, helpful attendant at the return
Cons: Didn't care for the attendant at the pick up counter in the airport
Dec 28 2015
Bait and Switch
Pros: I reserved and paid for a premium car. None were available when I arrived at Avis. Yet they had a different premium car available for more $ per day.
Jan 23 2016
They did not give same price as booking from Inter
Pros: The use of Kyack has always been good, simple and easy.
Cons: The price I was quoted from Kayack, the person at counter would not honor. Over charge from price quoted.
Feb 28 2016
Pros: Service was wonderful and staff very customer service oriented.
Jun 16 2016
car all smashed and bad price
Pros: the car was badly damaged and charged me $ 76 because I returned the car 13 minutes later. I found a total lack of sensitivity.
Cons: Return my money and review the cars of care policy, the rear side windows I had to close manually because fought halfway.
Aug 24 2016
Had 3 cars in 6 days!
Pros: Given the extraordinarily inconvenient week of rentals with Avis, the best people I ran into were the tow truck driver and the woman who graciously accommodated my fees at the end. (However her manager initially only wanted to offer me Avis CREDIT!)
Cons: My initial rental ended up not having air conditioning (in CA, in August). Due to traffic circumstances I couldn't return the car to my point of origin and had to drive over four hours until I reached an airport that could accommodate a rental exchange. Second car seemed fine, they upgraded my rental class, and I finished my drive that day with air conditioning. I drove that vehicle another 98 miles, over two days. On the road it seized up, with an indicator on the dash about the coolant temp...the car had over heated. Roadside assistance had to be called, and I was towed back to the airport to receive yet another vehicle. The last vehicle did make the journey back to Southern California, though I had my suspicions about the transmission. I have never had an experience like this with any rental company. I opted to lay a bit more to use Avis as I was hoping the name would bring quality. Having cars that are not inspected properly and thoroughly prior to being put on the road is not only inconvenient, but flat out has the potential to the dangerous. I am so disappointed with the Avis experience. And to be offered as an initial "we're sorry for the inconvenience" a $50 Avis voucher is insulting. Thankfully in the end there was an adjustment offered to me, I just wish that it hadn't cost me precious time with my family in the process.
Oct 4 2016
Overall Good Experience
Pros: Easy booking; nice car.
Nov 30 2016
Pros: Everything went very well at pickup and dropoff. I was very satisfied with the experience.
Dec 30 2016
We happily were able to return the car in Palm Des
Pros: The capability of returning the car near our home
Pros: Quick and friendly service at both the Las Vegas (McCarran Airport) and John Wayne (Santa Ana) airport .
Cons: Absolutely nothing.
Oct 1 2016
Cons: Good car, condition and service!
Oct 8 2016
Pros: great service, great car, great price, great pickup and drop off
Cons: Car was a bit dinged and didn't seemed washed the next day when we finally saw it in the day.
Oct 14 2016
Cons: Boo :(
Nov 14 2016
Great car, price, service.
Nov 27 2016
Pros: I like everything all service
Jan 12 2017
Pros: Fast and efficient.
Aug 30 2016
Pros: The price was more than reasonable. The staff adequately greeted us and provided us with all the information that we needed.
Cons: Usually Enterprise provides pick up service. For some reason, this office did not. It was farther from the airport than we expected $20 cab ride.
Oct 17 2016
Pros: Great employees, easy process!
Nov 4 2016
Bait and switch
Pros: Pleasant staff.
Cons: Bait and switch rental tactics. Make sure you know that this is NOT the airport Enterprise rental. If you follow the signs through the airport to the Enterprise rental desk you will find that the airport location does not have your reservation. They will rent you a car, but at twice the price.
Pros: The process was easy, and the price was great. Customer service was great too.
Cons: Another very large family arrived before us so we had to wait a while for the shuttle.
May 10 2016
Good service, yet confusing
Pros: Amanda was very helpful. Car was clean.
Cons: Van rental shop was not at the airport. Had to call for shuttle. Directions were not clear on what to do once we arrived at the airport. Either this was not clearly stated when I purchased the rental, or entirely an oversight on my part.
Cons: I had my reservation for Saturday morning at an office that closed at noon and closed on Sundays. I missed my flight due to Southwest's computer snafu so didn't arrive till till Sunday. I wanted to pick up my car on Monday morning. After multiple phone calls, mostly to India (grr) all I could learn was the reservation was automatically cancelled. A new reservation would cost much more $$$. They couldn't guarantee the mini-van I reserved would still be available, etc etc etc.
If the office closed right after I was supposed to get my car, of course it's still there! Right? So it would still be there Monday morning, right? Never could talk to a person who could actually understand my reasoning, never mind agree and act on it. Ugh.
Sep 22 2016
Above and beyond
Pros: Turned out my reservation was for an off-airport location, but the reservationist was able to get me car and same low rate at airport.
Oct 13 2016
Kayak and hertz screwed me
Cons: I booked a car by reserving from SNA/Orange County airport. Upon arrival I learned the reservation was available at some random off-site location. I had to spend 5 times the original cost for a last minute reservation from the airport. Trying to save money cost me WAY more by using katlyak and hertz