10.0 ExcellentApr 5 2022
4.0 OkayApr 4 2022
Horrendous drop off process at Treasure Island, no instructions, when I called for assistance they provided no helpful information, turned out the office is closed/no longer in service?? Almost missed my flight.
2.0 MediocreMar 24 2022
Pickup at SLC was a mess. Instructions said to take off-site shuttle. But after waiting (with 3 kids) for over half an hour I called and was told there was no off-site shuttle running that day an to go to another place. Went to that place was redirected somewhere else. Took forever!! So frustrating. Then had to wait in line for over 30 minutes. Not an easy process.
10.0 ExcellentMar 20 2022
Smooth checkout and pickup, no problems
2.0 MediocreFeb 7 2022
The insurance offered on the kayak site wasn't accepted by dollar. I learned this after flying and attempt to pick up the car. Kayak said my total, with insurance and another driver would be $444. When I picked up the car, and they would accept the $55 insurance that I had already paid for, the total was $950. This included an $200 deposit that they said I'll get back, but even still $750. I will never do business with dollar or kayak again. The $55 insurance was refunded. They told me it's a third party company that works with kayak, but the actual rental company can choose to not accept it. I'm so pissed. On the day I picked up the rental, no other company had any cars available, so I had no choice but to be screwed by these shady people. Take your business elsewhere or just don't go through kayak. I don't have a lot of money, this vacation was a well budgeted luxury. Enjoy my money, I guarantee I need it more than you.
2.0 MediocreFeb 5 2022
I lost my credit card that I originally booked rental with Priceline (Kayak), and neither Dollar, nor Priceline would allow me to use my Visa debit card, or switch to my travel companions name and credit card. I was forced to switch to Hertz with no reservation, which cost me $475 for a one day rental versus the $213 I originally paid through Priceline (Kayak). I spoke with several customer service agents from both Dollar and Priceline, and they were all powerless to connect me to my reserved and paid for car sitting 50 feet away from the counter agent.
8.0 ExcellentJan 29 2022
Car had a bit of a smell to it. Great car though, good value, easy pick up and drop off.
2.0 MediocreJan 23 2022
Picking up at SLC takes way too long. Check in counter is slow and agents are unfamiliar with system and process and as a result take way too much time
2.0 MediocreJan 21 2022
We landed in Salt Lake City and had already paid for our rental car weeks in advance. We got to the dollar counter and they told us we did not have a car available even though we already paid for one. There was nothing they could do to help. So, we had to go to several other rental car companies and pay twice as much to get a vehicle.
2.0 MediocreJan 4 2022
I had a huge trip to go to out of state. Prepaid on Kayak but when I got to airport to pick up car major issues happened. Because my ID used Timothy and c.c used Tim they would not release. Kayak also would not change reservation to a person in my group who's name matched exactly. After a long fight I just rebooked with Dollar direct but cost me over one thousand more. Would never use again.