Salt Lake City Car Rentals

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Salt Lake City car rental reviews and directory

Budget
Car rental reviews:
Okay (5.2, 96 reviews)
Car rental locations in Salt Lake City:
3 locations
Budget
Locations in Salt Lake City
235 West 500 South
+1 801 322 5582
641 North 3800 West
+1 801 575 2500
6542 S State Street
+1 801 261 1116
  • 5.0
  • 5.8
  • 5.9
  • 4.4
  • 5.0
Recent reviews
3.6 Mediocre
Jul 7 2016
Worst car rental experience I've had
Pros: I ended up with an upgraded car.
Cons: Extremely slow check-in. The price quoted online was significantly ($20 per day) cheaper then what the counter said I had to pay. Despite showing them the quoted rate, they would not agree to it. They did not have a car ready in the category I booked. Once they found one that was ready, it was unclean and extremely smoky. It took another hour for them to find a similar sized rental. When I wanted to extend the rental an extra two days, the counter would not let me. Eventually, after being on hold for another 30 mins, I was able to extend the rental. All-in-all I would not use Budget again.
7.6 Good
Oct 15 2015
Didn't have vehicle we reserved
Cons: Budget advertises vehicles they don't rent. We wanted a Jeep Grand Cherokee for the roads we would be driving. When we got to the counter they said "we don't rent them". The Dodge Journey was supposed to be "equal". It wasn't. I have never gotten the car I wanted when going with Budget.
10.0 Excellent
Oct 19 2015
Upgraded
Pros: Upgraded when AC in original car was not working
3.2 Mediocre
Nov 7 2015
Fool me twice
Pros: Not much
Cons: Didn't have my car ready 2wice now! Said they didn't have a premium car, offered me a minivan and I see premium cars scattered throughout the lot. Minivan was not even washed. This Budget is the worst and I travel for work alot. Spend an extra 5 bucks and go with enterprise.
6.4 Good
Nov 12 2015
Pros: The car was relatively fuel efficient and the interior was clean.
Cons: The windows outside were water spotted and not very clean. The car was not ready when we arrived. We had to wait about a half hour for it to be washed and vacuumed. It was not the car we expected, and was a bit smaller, but they adjusted the price so we accepted it. The service at the car return was slow. Only one employee was handling the returns from what I could tell, while others were left waiting with little to do. Training of the individual in charge and the others in concert with delegation to the entire staff seem to be warranted.
6.0 Okay
Nov 22 2015
Paid twice as much as was quoted
Pros: Good car, fairly quick getting through the line to pick up car.
Cons: I had a quote from Budget through Kayak for a total of $54.95 for renting the car from Friday afternoon through Saturday morning...about 18 hours total. When I picked up the car I was give a quote for $110. I showed them my confirmation that said the total was $54.95 total for rental and fees, and they told me that the rental covered parts of 2 days, so I had to pay for two days. I ended up having to pay $110. I would not have rented from them if I had realized that was going to be the total for less than a 24 hour rental. Other companies would have been less expensive and I felt this was a total ripoff and dishonest.
2.0 Poor
Nov 25 2015
Didn't have my car
Pros: Attendant made suggestion to shop around
Cons: The car I had reserved was not ready even when my travel had delayed my arrival the car was not available and would have had to wait if had not found one at another counter (Avis).
2.0 Poor
Nov 29 2015
Never have cat ready
Pros: Nothing
Cons: Because of the price we decided to try renting again from budget but once again the car we wanted wasn't available for at least 30 min. They tried putting us in a 5 passenger when we had 7 people. Horrible communication with them only saying you need to learn to read the small print of the contract.
7.6 Good
Nov 29 2015
Cons: Price was over $100.00 more than what was quoted online!
2.0 Poor
Dec 7 2015
I will never do budget in SLC again
Pros: The original price.
Cons: Poor customer service attitudes. Car wasn't ready had to wait. Car was dirty because of quick turn around. Couldn't extend over the phone because line was down. 800 number couldn't locate our reservation because it's a privately owned facility. Which means no roadside, no this or that. They are banking you won't call. Had to drive back to airport, it was the only way. People on phone when I asked to be passed to manager put me on hold then picked up the phone and changed their name. This was the 5th call and 55 min later, by the way. Then they said they found 2 chips in the window and the window was to be replaced. It was snowing and the gravel trucks were driving around how's that my fault. Plus I don't remember rocks hitting the glass and the car was given to us with quick turn around with trash from the last people so, how was it mine? Be careful if you rent there it's quite the operation.
Advantage
Car rental reviews:
Good (6.2, 51 reviews)
Car rental locations in Salt Lake City:
1 location
Advantage
Locations in Salt Lake City
2375 West North Temple
(800) 777-5500
  • 5.9
  • 6.2
  • 6.9
  • 5.5
  • 6.3
Recent reviews
4.0 Mediocre
Oct 27 2015
Dirty, low maintained car
Pros: Easy going, they were nice.
Cons: Too many stains on the seats, dirt. There were dents and scratches on the frame. The wheel covers were bent. All this could have been caused by a bad customer, but they should have fixed it. It was scary thinking that I could have been charged for those things since I forgot to report them when I got the car.
6.4 Good
Nov 4 2015
Reserved suv?
Cons: Reserved an SUV. But when arrived there were out. Ended up with a sedan.
5.6 Okay
Nov 10 2015
Pros: price was good. shuttle was available and timely. car return was efficient after finding the rental place.
Cons: pick up was away from the airport. shuttle was available to and from airport. however, when returning car my gps located the car return at the airport. i spent too much time finding the car rental. a 200.00 deposit was required. representative was very pushy on buying insurance, upgrading to larger car(suv) due to snowstorm coming and was very vocal about buying their gas program. the time in checking out car due to these conversations was too long.
10.0 Excellent
Nov 30 2015
Super affordable, quick and easy!
Pros: Price, prompt shuttle, hassle free upgrade
5.2 Okay
Feb 2 2016
Car was fine - service was lacking
Pros: The price was reasonable which is why I chose this rental. The car was fine.
Cons: Despite 3 calls they never corrected my agreement when my flight was delayed a day. Pick-up instructions not clear, shuttle drivers not very helpful with luggage - on return to airport just dumped our stuff in the roadway in the rain - didn't even help us put it on the curb.. Off-site facility not prepared to deal with more than one person waiting to rent - took a LONG time to get situated with a car. Was asked to inspect for damage in the dark with a flashlight that didn't work. Agent tried to do a hard up-sell on all items (upgrade to SUV, pre-pay gas, insurance, GPS, etc.). Car had no user manual and no instructions given on basics. If I rent again from them at least I know what to expect.
6.0 Okay
Feb 11 2016
Pros: Car was ok!
Cons: Try to charge me 153$ extra for some upgrade for nothing!!! Finally after long talks took it off!!!
5.2 Okay
Feb 24 2016
Cons: More expensive than expected. Much more.
6.4 Good
Feb 27 2016
Pros: Price and quality of car
Cons: Under staffed, so took forever to get car. Once we did get the car, it had just been washed very quickly, so wasn't even dry and inside was obviously quickly wiped down.
2.0 Poor
Feb 29 2016
Awful!!!
Cons: Customer service was terrible, the experience was horrendous. Never again. The car didn't work. Reaching someone there to assist was almost impossible.
5.2 Okay
Mar 7 2016
Slow pick up/quick return
Pros: The return process was very quick, and the shuttle got us to the airport timely for our return trip home.
Cons: You should probably choose one of the rental car options with rental desks at the airport (I noticed Hertz and Enterprise). Advantage is at a remote location that is at a further than average distance from the airport. When we arrived, there were 4 other parties renting in front of us, and it took almost an hour and a half to get our car. They are not set up to handle large volumes of rentals. They were running short on the type cars that had been reserved, and the pick up process took much longer than what I am accustomed to with other companies. The price was just under other companies, but I don't know that it was worth the hassle. If you choose this company, bring your patience.
Avis
Car rental reviews:
Good (6.9, 18 reviews)
Car rental locations in Salt Lake City:
2 locations
Avis
Locations in Salt Lake City
255 South West Temple
+1 801 359 2177
656 North 3800 West
+1 801 575 2847
  • 6.8
  • 6.8
  • 7.0
  • 7.0
  • 6.8
Recent reviews
8.0 Good
Jun 2 2016
Pros: Brand new car great gas mileage
Cons: No cruise control
7.2 Good
Jun 6 2016
The pickup was bad , the drop off excellent
Pros: The drop off
Cons: That I asked for a compact car and first got a huge sequoia suv. The tank was only 3/4 full and I had to take it to the airport to exchange it.
10.0 Excellent
Jun 17 2016
Pros: Excellent customer service -- his name is Miguel. He was very courteous, friendly and willing to help or answer any questions.
10.0 Excellent
Jul 12 2016
Pros: The employee who checked me in and out was very nice and helpful.
Cons: I had a hard time getting ahold of them when I tried calling to see whether I could return my car early and save some money. I called multiple times during business hours, but no one answered.
4.0 Mediocre
Aug 1 2016
Cons: Car is dirty, bad power for mountain road
6.4 Good
Aug 6 2016
Cons: The car was very low and whenever we went over any kind of dips we had to be careful as it would scrape the road.
2.0 Poor
Aug 9 2016
No person working counter. Delayed 1.5 hours
Pros: Nothing
Cons: Person working left the counter unattended for 1.5 hours. Caused a delay. 12-15 customers stuck waiting.
8.0 Good
Dec 23 2015
Pros: acknowledged the Kayak contract. Had the car we were expecting. Car was excellent in care and cleanliness.
Cons: Agent used possible bad weather as a way to get us to upgrade to a vehicle that would have cost $200 more, after making it look like it would be an upgrade that would cost only $150.
8.8 Excellent
Jan 3 2016
rented a ford transit
Pros: size for 10 eventhough we rented a car for 12. unlike the chevrolet express which other agencies offer, the transit drives A LOT better and also has better seats and space in the middle for bags. the price was reasonable but i booked in the fall for the holiday week.
Cons: i did not like that i reserved this and was asked multiple times if indeed this is the car i wanted - when it turns out they made a msitake and offered no cars for 12 people.
10.0 Excellent
Jan 8 2016
Pros: We dropped off the car at the terminal at 4:30 am, dropped the keys & milage at the terminal desk. No hassles. Great!
Payless
Car rental reviews:
Good (6.6, 12 reviews)
Car rental locations in Salt Lake City:
1 location
Payless
Locations in Salt Lake City
656 North 3800 West
+1 801 322 8890
  • 6.0
  • 7.8
  • 6.8
  • 6.0
  • 6.2
Recent reviews
7.6 Good
Jun 30 2016
Layover: rent a car and drive to Park city
Pros: Great use of 6 hours.
Cons: The rental guy told me after I payed for the reservation that they Will call Or text Within an hour for the rental and he did not . I have to be the one going to the rent desk again and asking for it. Not very friendly customer service either. But good enough to enjoy 6 hours in Park City in a ford fiesta.
10.0 Excellent
Apr 7 2016
Great price and nice car.was an excellent value.
Pros: Staff did a good job. Car was excellent. Hours they are open are not as extensive as main brands. Value for my dollar was great.
6.8 Good
Apr 11 2016
Pros: It was easy to drop and pick up the car.
Cons: The insurance they offer is very very expensive and if you do not take it, it is your responsibility to take care of any problem for the car.
3.6 Mediocre
May 2 2016
Hidden Gas Charge
Cons: They automatically charge you for a full tank of gas, letting you know that if you fill up the tank they will take the charge off, but if you arrive at hours when no one is there, they don't take the charge off and one has to go through many gyrations to get the charge off.
3.6 Mediocre
May 9 2016
Terrible
Pros: The car has high milage
Cons: I waited for more than an hour to get my car, I have been trying to call the manager at Salt Lake City airport for five weeks without success, they don't snswer a phone call, I'm expecting $30 back because I returned my Car tank full.
9.2 Excellent
May 10 2016
Pros: Good mileage, handled well, comfortable.
Cons: No front ports to charge your phone. Could not find trunk release other than key fab.
4.0 Mediocre
May 31 2016
They charge up front for fuel
Pros: The little Chevy was pretty good. 1.4 Turbo.
Cons: The guy at the desk didn't ask me if I wanted to fill up the car when I brought it back. He automatically charged my card for $29 for fuel. I'll never use Payless again.
2.0 Poor
Jun 3 2016
Don't bother
Pros: Nothing
Cons: Don't rent from Payless in SLC. I reserved a car for pick up when they said they'd be open but when I got to the counter no one was working. Ended up having to get a rental at the neighbouring counter at four times what I was thought I'd get from Payless just so I could get out of the airport. Complete waste of time and rip off; will never rent from Payless again
7.2 Good
Jun 24 2016
Good car, bad service, sneaky price
Pros: Appropriate car for his region
Cons: The quoted price did not include over $300 in "fees." The pickup process was awful. The Avis employee could not speak much English, this was his first day on the job, and he was not being supervised. I was initially told that my reserved SUV was not available and asked if my family of 5 could use a pickup truck instead. I had to get rude and argue for my reservation to be properly fulfilled by him finding an SUV somewhere..
6.4 Good
Jul 31 2016
Great with exception of drop off
Pros: Most of the more economical rental companies required shuttles. This was at airport. No line for pick up, which I loved, but only one rep so would've been long if others were there. Car was as expected. Felt new. A few more miles than most rentals but worth the savings.
Cons: They share services with Avis. For it to be "Payless", they save staff by not having anyone out in the garage. So upon return, unlike most rental companies where there's someone there to receive the return and give you a receipt, I had to go back to counter in terminal. Upon arriving at counter, there was no rep there. Waited five minutes and no one came. Just had to leave receipt on the counter.
Dollar
Car rental reviews:
Okay (4.5, 6 reviews)
Car rental locations in Salt Lake City:
1 location
Dollar
Locations in Salt Lake City
601 North 3800 West
  • 3.7
  • 5.0
  • 5.3
  • 4.7
  • 4.0
Recent reviews
9.6 Excellent
Jul 29 2016
Pros: Non pushy desk person. Ease of drop off.
Cons: No windshield washing fluid in car. We were unable to clean Windows while driving.
2.0 Poor
Oct 14 2015
Dredful
Pros: Nothing
Cons: I had a deal written up for a standard car at a price of 330.00 for 11 days. I figured I got very lucky. When I got off my plane and went to pick up the car the company said since I do not have a credit card they had to double that price. I decided I needed the car and so I paid the 750.00 they required. After I paid that and when the lady went to the back to collect my keys she came back out and decided I needed to pay another 300 dollars for the car as insurance because my liability is not good enough. All in all I never even got the car and ended up having to stay at the airport for a night until I could have a friend come pick me up the next morning. It took two weeks for them to return my 750 dollars to me.
2.0 Poor
Oct 20 2015
Cons: Lied on the ad price.
2.0 Poor
Nov 12 2015
I didn't even get a car!
Pros: Nothing
Cons: Getting emails about someone else's car rental
7.6 Good
Aug 1 2016
Pros: The vehicle overall was very comfortable. Pick up and dropoff were easy.
Cons: The check engine light came on halfway through the rental. The tire pressure sensors were also off. The car drove fine, but it did place some concern in my mind. When I dropped off the vehicle, I told the employee about the issues and it seemed like it was not that big of a deal. Hopefully I don't get dinged additionally for it.
4.0 Mediocre
Aug 23 2016
Poor condition
Cons: four tires pressure are low, engine oil needs to be changed, during our journey a lot of problems arose. All this bad conditions happened while we were driving on highway! It was really dangerous!!! And the rent price is expensive, while the condition of the car is also bad.
Thrifty
Car rental reviews:
Good (7.6, 5 reviews)
Car rental locations in Salt Lake City:
3 locations
Thrifty
Locations in Salt Lake City
15 South 2400 West
(801) 595-5310
702 South Main St.
(801) 364-4461
776 North Terminal Drive
  • 8.0
  • 8.0
  • 7.2
  • 6.4
  • 8.4
Recent reviews
6.0 Okay
Aug 11 2016
Cons: The car line was way too long
9.2 Excellent
Jul 25 2016
Pros: The return process was very fast and professional despite the fact that there were probably 6 cars being returned at the same time.
4.8 Okay
Jul 26 2016
Beat Up
Pros: It got us where we needed to go. Amazing price.
Cons: Beat up, dirty, cheap.
10.0 Excellent
Aug 4 2016
Am I the only one who got great service?
Pros: I was so worried about this location, based on the reviews, that I had a backup car rental and plane reservation. I needed a one way from SLC to Cody WY. Thrifty was 1/3 the price of anyone else. Our flight was to SLC was delayed 5 1/2 hours and they were out of full size sedans so they gave us a nearly new (3,000 miles) Toyota Sienna van, which was an excellent vehicle, for the same price. Yeah, it could have been a tad cleaner on the inside, every cup holder had some sugary drink goo on it but other than that it was very clean. The wait at the counter wasn't any longer than usual and the two clerks were working as quickly as they could and dealing with one unpleasant fellow, but I thought they did a good job of trying to appease this jerk and get to us. The van got outstanding mileage, it was a way better touring vehicle than a sedan, the drop off at Cody was at 5:45 a.m. before the counter opened. I just got the bill and the charges were exactly as quoted.
8.0 Good
Aug 9 2016
good
Pros: Got a car with low miles.
Cons: Outside of the car wasnt well cleaned. Spouse has to pay extra to drive.
Enterprise
Car rental reviews:
Good (7.5, 3 reviews)
Car rental locations in Salt Lake City:
4 locations
Enterprise
Locations in Salt Lake City
2231 South State St.
+1 801 487 7555
404 South 300 West
+1 801 534 1888
776 N Terminal Dr
+1 801 715 1617
843 S State St
+1 801 534 1622
  • 7.3
  • 7.3
  • 8.7
  • 6.0
  • 8.0
Recent reviews
8.4 Excellent
Jan 30 2016
Room for Improvement
Pros: The options with respect to cost were great. I liked the availability and flexibility to get a vehicle right away with no hassle.
Cons: No instruction on how to use the car besides starting it. Had to figure out where the fuel cap button was how to idle it with out blinding everyone to take a nap. At drop off the receptionist made it very clear they wanted you off asap. Not even polite when asked about area direstions nor taxi. Dunno I want to use em again.
4.0 Mediocre
Jul 18 2016
Disappointing Enterprise SLC
Pros: Not much good here, except the car didn't break down while on rental!
Cons: Car with filthy at pickup. Didn't have the car type we reserved. Had to wait at length for a car to even come available to rent. Didn't do a walk around and then tried to blame us for windshield damage upon return. Oil change light on throughout rental.
10.0 Excellent
Aug 20 2016
Pros: Enterprise has gone paperless. Employees were friendly and courteous. The whole process of picking up and dropping off our rental car was a breeze. Would definitely keep Enterprise in mind the next time I rent a car.
Fox
Car rental reviews:
Okay (5.9, 3 reviews)
Car rental locations in Salt Lake City:
1 location
Fox
Locations in Salt Lake City
460 South Redwood Road
8558494209
  • 5.3
  • 4.7
  • 6.7
  • 6.7
  • 6.0
Recent reviews
10.0 Excellent
Jul 13 2016
Waiting for the worst....but it never happened!
Pros: I was so impressed by the ease of our Las Vegas check out that I expected a big issue of some sort on the return and it just didn't happen! Checked-In, refunded deposit, and wished us a good day!
2.0 Poor
Jul 15 2016
Left us stranded at the airport.
Cons: My Flight was suppose to land at 10:30 PM, but was delayed and landed at about 11:20 PM. I got my baggage and went to wait in the Fox shuttle line. There were two other guys waiting and had been trying to call the Fox office, but no one was answering. They close at 12:00 midnight. They obviously left early and ignored our attempt to get them to pick us up. I had to rent another car from Dollar and it cost me an extra $50.00. I am disgusted at Fox's laziness and poor customer service.
5.6 Okay
Aug 18 2016
Pros: The mileage on the KIA was good.
Cons: Where to start. The inside of the windshield and the inside of the back window were dirty. I didn't realize this until the sun shone on the windshield and visibility was poor due to the dirt. This was a safety hazard until I cleaned the glass myself. The tires were worn. The serviceman at a tire place I went to (due to low tire pressure) pointed the wear out and asked how long I'd have to drive the car. Finally, when I returned the car, I found out that company policy is that the cars not be driven in Montana because their insurance does not apply in Montana. In other words, had I bought the insurance and had had a wreck in Montana, I would not have been covered. I was told at check-in, that there's a sign inside the rental building stating that the cars are not to be driven in Montana, but I didn't see it, nor did the rental agent mention this little detail. I see no mention of this policy on the webpage where I booked the car, either. Imagine making the car reservation for your Montana vacation and finding out on arrival at the agency that you're not supposed to drive in Montana!! Never again.
Hertz
hertz
Car rental reviews:
Okay (5.8, 2 reviews)
Car rental locations in Salt Lake City:
3 locations
Hertz
Locations in Salt Lake City
75 S West Temple
750 S. Main Street
775 N. Terminal Drive
  • 4.0
  • 8.0
  • 7.0
  • 4.0
  • 6.0
Recent reviews
7.2 Good
May 30 2016
Pros: We realized we needed the car an extra day, and wanted to drop it off at the airport instead of the Hertz in town. We were able to get the extra day and drop off changed, which was nice.
Cons: The staff at the Hertz in town were a little unpleasant. However the gentleman at the airport was very professional and pleasant to work with.
4.4 Okay
Jun 5 2016
Kayak Fail
Pros: Hertz at the airport came through for me after Kayak failed me. The honored my price when they certainly didn't have to.
Cons: Kayak allowed me to rent a car with a 1200 Saturday pickup, the only problem Hertz Downtown closes at 1200 on Saturday.
Alamo
alamo
Car rental reviews:
Good (7.2, 1 reviews)
Car rental locations in Salt Lake City:
1 location
Alamo
Locations in Salt Lake City
Salt Lake City Int'l Airport
+1 801 575 2211
  • 10.0
  • 6.0
  • 10.0
  • 4.0
  • 6.0
Recent reviews
7.2 Good
Aug 22 2016
Worrisome vehicle damage before rental
Cons: I was required to fill out damage report on the rental before I picked it up. However, I was very concerned that the actual damage would be charged to me because I paid for full coverage insurance and the host didn't want to confirm the damage I identified.
E-Z Rent-A-Car
ez
Car rental reviews:
Mediocre (3.6, 1 reviews)
Car rental locations in Salt Lake City:
1 location
E-Z Rent-A-Car
Locations in Salt Lake City
2375 West North Temple
+1 801 521 1761
  • 4.0
  • 2.0
  • 4.0
  • 4.0
  • 4.0
Recent reviews
3.6 Mediocre
Aug 23 2016
Pros: Price
Cons: filthy van both inside and out
Firefly
firefly
Car rental reviews:
Poor (2.0, 1 reviews)
Car rental locations in Salt Lake City:
1 location
Firefly
Locations in Salt Lake City
775 N Terminal Dr
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
Mar 31 2016
FIREFLY CLOSED EARLY
Pros: We were not given a chance to use them.
Cons: Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.
Ace
ace
Car rental locations in Salt Lake City:
1 location
Ace
Locations in Salt Lake City
Near Airport w/Free Shuttle
1-801-977-9111
Affordable
affordable
Car rental locations in Salt Lake City:
2 locations
Affordable
Locations in Salt Lake City
1974 W North Temple
+1 801 288 2277
4000 South State Street
+1 801 266 7368
Europcar
europcar
Car rental locations in Salt Lake City:
1 location
Europcar
Locations in Salt Lake City
Please Go To The Advantage Counter
+1 801 322 6090
National
national
Car rental locations in Salt Lake City:
1 location
National
Locations in Salt Lake City
Salt Lake City Int'l Airport
+1 801 575 2277
Rugged
rugged
Car rental locations in Salt Lake City:
1 location
Rugged
Locations in Salt Lake City
2740 W California Ave
801-977-9111
Sunnycars
sunnycars
Car rental locations in Salt Lake City:
1 location
Sunnycars
Locations in Salt Lake City
3780 W Terminal Way
199 travelers who rented a car in Salt Lake City gave the car agency they used an average rating of 5.8

Car Rental Locations in Salt Lake City

Salt Lake City
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