Pros: upgraded us from a mini van to a sequoia suv - was not easy for 5 people & luggage to get in and out of....they said not to worry about documenting dings & dents when we took possession....then on the return they tried to charge us for them.
Cons: tried to overcharge us for upgrade.
Oct 9 2015
Cons: They seemed friendly at pickup, then when I dropped off my vehicle there were extra charges on my bill for things I never even asked for. Calling customer service is a joke and corporate never answers. THIS IS A HORRIBLE COMPANY!!!!!
Nov 1 2015
Poor service poorly kept cars
Pros: The prices were affordable
Cons: The cars are not cleaned properly, had to switch the first car they gave me because is was smelling like a mixture of vomit and intense smoking. The early morning service was poor to drop the car off and get a shuttle ride to the airport. I had to wait on the disorganized staff to get going in the morning which caused me to just make my check in time.
Nov 8 2015
Pros: The car (Camry) was a really good rental. The employee at the rental desk was extremely courteous and patient (my bank shut down my card because I was out of state). She even looked for me at the pickup spot (it was also the end of her shift).
Cons: There are no specific directions where to drop the car off. The receipt had an address but it didn't say to drop off the car there. Also, I was charged a $200 security deposit that I didn't expect. I usually book with Thrifty who charges only $80. An unexpected cost when starting vacation.
Nov 19 2015
Airport pick up
Pros: Everything else was wonderful.
Cons: Took 35 minutes for pick up at airport!
Dec 5 2015
Great price for 4 days
Pros: Price and gas economy of vehicle
Cons: The hard sell at the counter for additional features.
Dec 17 2015
Cons: Service required light went on. Passenger window did not work properly.
Dec 25 2015
Pros: Their customer service and policies are terrible.
Jan 18 2016
Great Price, But You'll Have To Work For It
Pros: Helpful staff, great running car and 40% less than competitors.
Cons: Car interior wasn't cleaned; pick-up/drop off is separate from all the big rental companies and somewhat hard to find; the car's tire inflation low warning light came on the first day.
Jan 21 2016
A worst car rental,ever
Pros: Waited 45 minutes for the shuttle, had to wait another twenty minutes to be assigned a car and it was filthy inside