Pros: Enterprise provided me best and clean car with satellite Navigation and their service is impressive
Cons: Drop off location on sunday are working short hours
Mar 31 2016
Pros: Convenient pick up, fast and friendly customer service. The car was nice, clean and efficient. Exactly what I needed for my trip.
Jun 13 2016
Pros: - Great service
- Nice little car (which they recommended)
- Everyone was super nice
Cons: - The gas/km wasn't great. Less about enterprise and more about the car itself.
Aug 1 2016
Pros: The service was great and the car got me from point a to point b. Even tho it was a small car lol
Cons: Didn't like the fact that I had to rent so far from the airport to get the best deal.
Aug 6 2016
Pros: We loved our upgrade. We locked the keys in car and had prompt service on our last day.( 78 $ charge) No hidden charges however we purchased insurance through kayak and need to follow up to see if we can be reimbursed.
Sep 9 2016
Cons: Amazing customer service
No hidden fees surprises
Sep 22 2016
Pros: Staff were friendly and professional. Renting was hassle-free, fast and straightforward.
Cons: Would've liked if there was more clarify around rental insurance rates offered by Kayak versus insurance rates offered by Enterprise as well as what happens when a renter elects one over the other. Also, information on how a customer can make an informed selection of one over the other before one picked up the car would've been helpful. Inconsequential for me in the end, but not for the couple in front of me.
Aug 22 2016
Friendly and Helpful
Pros: I was served by Mark, a very friendly and helpful young gentleman. Good luck to him.
Ran out of cars even though we booked ahead of tim
Cons: They ran out of cars and we had to wait over 1 hour to pick up a car at the site.
Jun 7 2016
Cons: Hard to find the pick up and drop off locations. Better so age?
May 28 2016
Cons: They pressured us to pay more for a car than what was reserved and what the on line price was
Aug 23 2016
was told I could not drop off after hours when it
Pros: after hours drop off box that budget online reservation staff assured me did not exist, after telling me that I had to drive the car back to the airport since I could not drop off the car after hours (they were wrong)
Cons: Didn't directly interact with the staff there since they were closed but it's unacceptable that budget doesn't even know which locations have after hours dropoff capability.
Aug 26 2016
Cons: the office hour is short. i tried to return the car on sunday. but the office was closed at 5pm and there is no dropoff box.
Apr 1 2016
Pros: It was quite fast to rent as we had already the reservation
Cons: Budget moved to another site with Avis and we didnt get any notice, also Kayak did not update this so we had to find out where was the closest one
Sep 2 2016
The budget sales rep was terrible.
Cons: They tried to overcharge me for being an hour late!!
Pros: Avis an budget agents in Toronto were very helpful to us in planning directions
Sep 12 2016
small car and not so clean
Pros: fast pickup and dropoff
Cons: smaller car that i've paid
no clear info for the dropoff
Jul 15 2016
Overall wonderful experience
Pros: Folks at pick up were very pleasant and excellent at recommending a vehicle for my long drive. I went with their suggested Ford F-150 which I would have never chosen-but it turned out to be an awesome ride! Thank you!
Cons: Could not process me at drop off...had to go back to the counter to be checked out-unfortunately there was a massive line at the airport counter which was time consuming.
Aug 27 2016
Pick up Toronto
Pros: Car selection
Cons: Tire had a nail, leak and took additional 30 minutes to fix.
No pickup service from airport, additional $20 taxi cost
Office opens @9a on sunday which is not consumer friendly
Jul 17 2016
Vehicle provided did not meet specs I paid for
Pros: Great service, helpful staff.
Cons: Had paid for/ reserved SUV to seat 7 adults with 5 bags; cud fit in 5 with 5 bags only. Was a big inconvenience, they had only 1 SUV ready for pickup, so didn't have an option :(
Pros: Quick process, quick pickup and drop off
Final invoice presented at drop off
Cons: Car had some crumbs left around
Car was also loud, maybe normal for VW
Jul 25 2016
Pros: The pickup location was at the airport which decreased the amount that we had to walk.
Cons: We were charged an additional $40 after I let the agent know that our flight out had changed and we would need the car for 2 additional hours. The Rav4 that we got was pretty dirty when we got it. We fould garbage tucked inbetewwn the seats and in the armrest.
Jun 12 2016
Pros: Service was prompt and courteous. My car was ready when I arrived. My booking was completed without any hassle.
Cons: Upon arrival the ACE office was unable to locate my reservation. After being transferred around with different representatives, they finally said my car reservation was CANCELLED. I ended up having to pay a lot more with another rent a card. I want compensation for this (for the extra money I spent and the time I wasted).
As someone who booked many trips with KAYAK, what can you do to help me out?
Jul 4 2016
Discount Car customer service sucks
Cons: I made a repaid reservation online through Discount Car. However, they didn't have the model I reserved when I showed up. I was offered a cheaper model, but the customer service said they would get back to me in two or three days later about POTENTIALLY refunding part of my rental fee if I were to choose the cheaper model...
Cons: I asked to pick up the car at the airport and the agency claimed that the pick up should be in the city otherwise the price will be increased!
In addition the original price was not including insurance which cost me eventually around 500 CAD!
So instead Of 780USD I Was charged 1800CAD!
Read between the lines and verify everything 10 times before you book your car!