Cons: Got the SUV with almost no gas on the tank.
Was told about it though and told that I could return it empty.
But returning empty requires calculation. Not good service to say to a client - "you have to either wait 20 minutes or get it empty".
Aug 13 2016
Pros: Quick , respectful, customer friendly.
Nov 18 2015
Pros: Pickup and drop service. Friendly staff
Sep 2 2016
best car rental service
Pros: Enterprise provided me best and clean car with satellite Navigation and their service is impressive
Cons: Drop off location on sunday are working short hours
Mar 31 2016
Pros: Convenient pick up, fast and friendly customer service. The car was nice, clean and efficient. Exactly what I needed for my trip.
Jun 13 2016
Pros: - Great service
- Nice little car (which they recommended)
- Everyone was super nice
Cons: - The gas/km wasn't great. Less about enterprise and more about the car itself.
Aug 1 2016
Pros: The service was great and the car got me from point a to point b. Even tho it was a small car lol
Cons: Didn't like the fact that I had to rent so far from the airport to get the best deal.
Aug 6 2016
Pros: We loved our upgrade. We locked the keys in car and had prompt service on our last day.( 78 $ charge) No hidden charges however we purchased insurance through kayak and need to follow up to see if we can be reimbursed.
Sep 9 2016
Cons: Amazing customer service
No hidden fees surprises
Sep 22 2016
Pros: Staff were friendly and professional. Renting was hassle-free, fast and straightforward.
Cons: Would've liked if there was more clarify around rental insurance rates offered by Kayak versus insurance rates offered by Enterprise as well as what happens when a renter elects one over the other. Also, information on how a customer can make an informed selection of one over the other before one picked up the car would've been helpful. Inconsequential for me in the end, but not for the couple in front of me.
Excellent Service but Downtown Return is Difficult
Pros: The service is good, car is well kept and clean. No issue at all.
Cons: Downtown return is a little tricky especiallly during the peak hours. Overall experience is not bad.
May 8 2017
better then good
Pros: fast, car better then expected, good price
Cons: didnt find
Sep 27 2016
Cons: Price that was advertised was much lower than real cost
Nov 14 2016
Pros: post the real cost of the rental
Cons: on line it said it would cost $75 but when i got there it was $290. that made me SO MAD!!!!
Jan 24 2017
Easy rental - yawn vehicle
Cons: Toyota Corola, bland very base model
Feb 10 2017
Cons: No USB port in vehicle
Mar 8 2017
No Issues, Great rental.
Pros: What's not to like. I got an SUV for the price of a compact with every other rental company. Pick and Drop off are located at the terminal.
Apr 9 2017
No hassle in or out
Pros: Easy no stress
Apr 9 2017
Pros: I left my expensive GPS in the car.
Right away tried calling the rental location numerous times. Have not been able to talk to any person!
Website states that for lost items at this location, call. The phone system has a recording. I'm being given a massive runaround for something so simple.
Apr 10 2017
Good service, good car
Pros: I picked the car up from Terminal 1 (where I arrived) and dropped it off at Terminal 3 (where I departed). Service was expedient and professional.
Pros: The drop off was painless. The employee didn't even go over the inspection sheet; just took the keys, checked the miles, and let me go on my way!
Cons: The ONLY downside is the location; 5th floor of a parking garage with quite a corkscrew to get up.
Aug 18 2016
ok for lowest price
Pros: Quick process, quick pickup and drop off
Final invoice presented at drop off
Cons: Car had some crumbs left around
Car was also loud, maybe normal for VW
Oct 18 2016
Pros: Amazing service esp when I returned the car - fast and efficient and very nice. I also loved my car rental - fast,zippy and easy to drive
Oct 18 2016
Pros: 1- I needed a bigger car than what I had booked originally, but the upgrade rate was very reasonable.
2- I was late for two hours on return due to heavy traffic. They didn't charge me any extras.
Very efficient, friendly, and helpful staff.
Dec 5 2016
Pros: smooth, no upselling pressure at all
Dec 28 2016
Cons: I would like to be able to pay toll fees myself online. Not need to go through dollar.
Jan 29 2017
Good price and nice car
Pros: The Dollar rental office at Toronto Pearson was shabby and awful, and has been that way for some time. Sad to see the company does not care about the appearance of their office for their own staff and customers. However their customer service is great and I'd recommend them.
Mar 9 2017
Pros: Everything was smooth and standard.
Jul 25 2016
Pros: The pickup location was at the airport which decreased the amount that we had to walk.
Cons: We were charged an additional $40 after I let the agent know that our flight out had changed and we would need the car for 2 additional hours. The Rav4 that we got was pretty dirty when we got it. We fould garbage tucked inbetewwn the seats and in the armrest.
Sep 27 2016
Pros: The person behind the counter at Dollar was very courteous, fast, and pleasant. I was also very happy she didn't try to up-sell me on insurance like so many other companies do.
Cons: I had two small problems:
1. I had some difficulty locating on the reservation email with which company I had reserved my car. I believe it was because it was on page 2. Maybe the rental company name could have been more prominent, hire on the page/email or maybe the logo larger?
2. Coming out of the airport toward the rental cars, there wasn't a Dollar/Thrifty sign sign indicating where the counter was located. We ended up going to the Hertz counter and they directed us to the Dollar counter.
Cons: It was way too complicated to book through you. I ended up booking directly with Budget and had a very good experience.
Apr 3 2017
Pros: I liked all of it: attention, location, vehicle, price
May 19 2017
Pros: The gentlemen who helped us were great - especially the individual who was in the garage and went over the car with us when we picked up.
Cons: Pick up location was a bit difficult to find and not very well marked.
Jan 10 2016
Ran out of cars even though we booked ahead of tim
Cons: They ran out of cars and we had to wait over 1 hour to pick up a car at the site.
Jun 7 2016
Cons: Hard to find the pick up and drop off locations. Better so age?
May 28 2016
Cons: They pressured us to pay more for a car than what was reserved and what the on line price was
Aug 23 2016
was told I could not drop off after hours when it
Pros: after hours drop off box that budget online reservation staff assured me did not exist, after telling me that I had to drive the car back to the airport since I could not drop off the car after hours (they were wrong)
Cons: Didn't directly interact with the staff there since they were closed but it's unacceptable that budget doesn't even know which locations have after hours dropoff capability.
Apr 9 2017
Excellent, friendly service
Pros: The people at the counter were very helpful and friendly, and gave me good advice about the local roads, even advising me that I probably only needed the car for one day rather than the two I had planned - and they were right! I would definitely go back.
May 24 2017
Pros: Was able to upgrade to a brand new ford flex for a very minimal fee and loved it! The service was excellent at the location I rented from and the vehicle was a nice smooth drive.
Aug 26 2016
Cons: the office hour is short. i tried to return the car on sunday. but the office was closed at 5pm and there is no dropoff box.
Pros: Clean car, nice upgrade
Drop off charge was usurious
Mar 23 2017
Pros: Guy was very amenable, and apologetic.
Cons: Vehicle was out when I arrived, two hours after my pick up time! They gave it to someone else and I had to wait over 30 minutes.
Car had clearly been smoked in regularly, and I couldn't see through the film inside the windscreen driving into the sun. Very dangerous!!
Sep 12 2016
small car and not so clean
Pros: fast pickup and dropoff
Cons: smaller car that i've paid
no clear info for the dropoff
Nov 30 2016
Cigarette smoke and LATE CHARGES
Pros: Beautiful comfortable car
Lots of trunk room
Cons: Employee angry and disgruntled at pick up
Car STUNK like cigarettes
Was charged FOR TWO DAYS BECAUSE I WAS LATE BECAUSE OF TWO ACCIDENTS!!!!
Jul 15 2016
Overall wonderful experience
Pros: Folks at pick up were very pleasant and excellent at recommending a vehicle for my long drive. I went with their suggested Ford F-150 which I would have never chosen-but it turned out to be an awesome ride! Thank you!
Cons: Could not process me at drop off...had to go back to the counter to be checked out-unfortunately there was a massive line at the airport counter which was time consuming.
Aug 27 2016
Pick up Toronto
Pros: Car selection
Cons: Tire had a nail, leak and took additional 30 minutes to fix.
No pickup service from airport, additional $20 taxi cost
Office opens @9a on sunday which is not consumer friendly
Jul 17 2016
Vehicle provided did not meet specs I paid for
Pros: Great service, helpful staff.
Cons: Had paid for/ reserved SUV to seat 7 adults with 5 bags; cud fit in 5 with 5 bags only. Was a big inconvenience, they had only 1 SUV ready for pickup, so didn't have an option :(
Apr 17 2017
Cons: I specifically searched for a car that I could rent at YYZ (ie: the airport!).
I chose the Avis car, but when I showed up at the airport, they told me the reservation didn't exist (and then when they eventually found it, it was for a location in downtown Toronto). The airport location didn't have any cars, so I had to go to another car rental agency.
May 23 2017
Last minute booking
Pros: I was able to find a location not too far from my house. It was great to find a car the night before a long weekend!
Cons: It was on the pricey side for a 3 day rental.
Pros: The rental was cheap. Going across international borders & dropping off in a different city was easy. And the customer service was great--very friendly, informative, and helpful.
Cons: The only thing was that the office was hard to find. Maybe better signage or more thorough directions on Kayak's website?
Dec 6 2015
Pros: Very kind, really nice car.
good description of the information.
Cons: why do you ask me, they were just perfect!
Jul 2 2016
Excellent customer service!
Pros: They were very helpful! Excellent check in! Thanks
Oct 19 2016
Flawless Cross Border Rental
Pros: I rented from Alamo, but picked up from their share partner National in Toronto city. I was hesitant about renting a car and crossing the border into the USA but the whole trip was flawless. I returned the car to Buffalo without any problems.
Cons: Since there were no US vehicles, I drove a Nissan Sentra with Ontario plates. You need to be aware that Canadian cars don't use the imperial system, everything is in metrics. So when Google says 'drive for 14 miles', you do have to make some calculations.
Cons: Upon arrival the ACE office was unable to locate my reservation. After being transferred around with different representatives, they finally said my car reservation was CANCELLED. I ended up having to pay a lot more with another rent a card. I want compensation for this (for the extra money I spent and the time I wasted).
As someone who booked many trips with KAYAK, what can you do to help me out?
Jul 4 2016
Discount Car customer service sucks
Cons: I made a repaid reservation online through Discount Car. However, they didn't have the model I reserved when I showed up. I was offered a cheaper model, but the customer service said they would get back to me in two or three days later about POTENTIALLY refunding part of my rental fee if I were to choose the cheaper model...
Pros: Staff was very friendly pick up and drop off was quick.
Apr 29 2017
Wouldn't let us rent
Pros: The cars were clean, the location was nice and well maintained, and although we didn't get a chance to get in the car, it appeared beautifully maintained and clean
Cons: Can't blame Payless themselves for this, but apparently you unfortunately need a credit card to rent any car here. I don't like credit and try to avoid that. It was very annoying having gone all the way to that hotel only to find we couldn't even rent, but as I said, this can't be blamed on the staff themselves as that's just policy.
Cons: hidden charges that accounted for almost 50% of the rental...
and then a "too bad sucker" attitude when questioned
pretty lousy experience--but a clean, functional, good car
Oct 31 2016
Cons: We actually cancelled the reservation and did not use Thrifty as we actually wanted to pick up the car at the airport or else get a Thrifty shuttle to pick us up at the airport and bring us to the office on Steeles Avenue.
Cons: I asked to pick up the car at the airport and the agency claimed that the pick up should be in the city otherwise the price will be increased!
In addition the original price was not including insurance which cost me eventually around 500 CAD!
So instead Of 780USD I Was charged 1800CAD!
Read between the lines and verify everything 10 times before you book your car!