Pros: Car ran well. People I dealt with were friendly and helpful.
Cons: They did not have the car I had reserved nor could I change the reservation through them. Would have to go through Kayak. the car I got was fine but larger and more expensive then I had planned. The GPS software took us on two very wrong detours.
Dec 12 2016
Cons: Had to haggle for best price on insurance. Only until i went to another compnay did they offer discount. Also not availbale online so could not shop prior to arrival.
Apr 18 2017
Price problem, and mystic accident !!!
Pros: The car is ok, not bad. Not trouble during the rent. The car has been clean.
Cons: The difference between my booking price and the real price I have already paid. I need to look for a explication about. Tax ? Insurance? ?? I don't know, I have already asked directly Europcar about, I hope I will have answer early.
Beside, when I returned the car, the Europcar employee asked about accident on front driver door, little scratch less than 3 cm. I tried to explain I didn't check the car with worker when I took the car, and the scratch is on the car before, but he said me the opposite. But, when I took the car 12/04/2017, I tried to put this scratch in the contract, and the office employee explained me all accident, impact and scratch have put in the report during the car drop off with the costumer before.
So, when I picked up the car, total price with insurance is very expensive than the booking price ( because they add taxes, insurances....) and, when I returned the car, Europcar worker put in the report "mystic accident".
Consequently, I send you my dissatisfaction about this rental car.
Apr 19 2017
Cons: Beware booking through kayak. The car rentalI booked did not have the mandatory minimum insurance requirements for car rental in Ireland and as result I had to paid double what was originally quoted.
Apr 29 2017
Pros: Older car, 55k miles. Worked well, but pretty basic.
Cons: Mandatory insurance cost 3 times the Kayak quote! Drop off a complete mess. Parking directions a mess. It took almost 15 mins to get return checked clear. Minimal staff available. Worst Europcar location I have ever experiences.
Jun 26 2017
Pros: Clean and nice Car
Cons: The Childseat was not clean and is nor very good quality
Jul 26 2017
Cons: The prices are not transparent enough, the added insurance should be more up front.
Nov 3 2017
Pros: The car
Cons: They did not have the car size for the amount we reserved.
So we were up Sold to a $600 car.
Also kayak advertised the car we reserved as $100’dollars for the week and that was not what we were told at time of arrival they said it was $400 and we had to ultimately pay $600 up front. This is the last time I will book a car thru kayak.
Sep 29 2016
Rip off alert
Cons: This company is an insurance ripoff. Insisted on full coverage, left me and my family in a lurch as we were stuck at a remote location offsite from the airport. Would not accept my credit card insurance policies, I had 3 different cards, all with renters coverage. Tried to use my personal renter policy which covers rentals in Ireland and they refused. Hard sell on everything. Instead of the $80 for the week, ended up having to dish out $540. Avoid at all costs. Don't fall for their bait and switch. Kayak should be ashamed of doing business with this company.
Sep 30 2016
Pros: Nice car with free sat Mac (Renault Clio)
Cons: Taxes, insurance and airport fee meant a 50eur rental turned into a 250eur rental.
Pros: Bad enough that Christmas prices were way higher than normal but then because we booked with you we were caught for 250€ extra in Dublin for insurance. Never again.
Jun 4 2017
Pros: Custermer service I booked My car a day later and the gave me a van the day before my booking date
Oct 3 2017
Cons: We showed up at the rental car office and our reservation was cancelled.
Sep 7 2016
Car -$8/day - great! Insurance -$42/day - WTF?
Pros: Agents very nice, of course...
Cons: Usurious insurance rates. And NO A/C! Have to rent a "Luxury " car to get ac, and were not told. Got an hour out of Dublin before we figured out there was no a/c. Contrary to popular belief, it actually does get warm in Ireland in August....
Sep 27 2016
Pros: Car was great - ran smoothly, was easy to handle and was efficient on gas.
Cons: Dublin Airport Pickup Location was understaffed. Waited 40 mins for my scheduled pickup to be ready. Avis charged the cost of the rental for insurance - way overpriced.
Oct 4 2016
Beware of Fees
Pros: Clean car
Cons: Charged 30 euro as a "service fee" for allowing me to use my own insutance. Shameful...
Oct 5 2016
Beware of the fine print
Pros: The car had no mechanical problems and the gps worked.
Cons: Avis had a good price at kayak and said the rental counter was at the airport terminal. However, the rental site required a shuttle ride. There was over an hour wait at the counter as the agents worked hard to bully everyone into taking the optional insurance. They were providing misinformation about credit card and personal insurance and then, if you were able to withstand the hard sell and misinformation, they informed us there would be a 30 euro charge to DECLINE the insurance. We had never heard of such a thing but were now far from the airport and had few options. Furthermore upon declining the insurance they required a 5000 euro charge hold on my credit card in order to complete the rental agreement. When we finally got to the car it smelled of marijuana. All in all a very unpleasant, deceptive experience reeking of extortion.
Oct 9 2016
Cons: We were not told that our insurance would not cover like it does in the USA so we were charged an exorbitant amount for insurance and we were also told if we showed our Costco card our spouse could drive the car with no extra charge and they refused that too- it took us over an hour to pick our car up so it was very frustrating experience
Oct 23 2016
Cons: On the website you get fooled by low prices saying your rental is only 7-10 bucks a day. Then when you pick your car up they tell you about the manadatory insurance you have to pay. I picked the lowest coverage and it was 750 for 10 days on top off what I already paid for the car. So I ended up paying almost 1000 dollars to rent a car for 10 days. What a joke.
Pros: The Shuttle driver was great. Real hard worker.
Cons: Way too long a wait to get service at the pick up counter. About 30 min! They had the gas at full when it was only 3/4.
May 28 2017
Pros: Pressure for CDW
Oct 19 2017
Very satisfied with the service I received
Pros: Courteous, professional service. Also, my trip was delayed due to a storm on one day and an airline issue on the second day so I needed to keep the car two additional days. They did not charge me for the day of the storm, and gave me a very reasonable rate for the second day. I appreciate their generosity. Also shuttle bus was operating every 5-10 minutes.
Cons: I have no complaints!
Nov 27 2017
Pros: There was an extra 80.00 in fees at the counter. It’s misleading and should have been included in your quote/costs
Jul 18 2016
drop off smooth
Pros: good shuttle service
Cons: unclear what to do once you dropped your car off. No one was around. I asked someone and they told me to go to the office, and the office told me I had to go back outside to talk to someone and have them look over the car first.
Aug 24 2016
Cons: No air conditioning. Sluggish rngine
Aug 26 2016
Cons: Waited a long time to get from airport to car park as they only have one van for each terminal at the Dublin airport
Mar 31 2017
They did not have the car I reserved
Cons: They did not have the car I reserved and tried to switch me into a larger manual driven car, which is not what I reserved. I argued with them I wanted a n automatic and not a larger car. They had to go to another car rental place to get me an automatic vehicle and then gave me a SUV when I had wanted a smaller vehicle to drive in Ireland. Do you know how hard it is to drive an SUV on Ireland roads? I managed but was so irritated that they did not have the car I reserved.
Apr 19 2017
Pros: Staff was very friendly, and car was great for our travels. Pick up and drop off were easy and friendly.
May 28 2017
Cons: Pickup took much too long with only 1 person working front desk and lineup of at least 8 customers.
Vital condition of rental not flagged before booki
Pros: Nothing, I didn't complete the rental
Cons: When I got to the airport the rental company said there was $36 of insurance daily for the car, making this change from a super cheap rental to a super expensive rental. This rental option only works if you have a credit card which provides insurance. None of this appeared in the conditions I saw on kayak. I will never use this service again
Jun 6 2017
Cons: I was charged (but refunded) for an additional day that wasn't reserved. It was massively more money than the initial reservation was made doe
Jul 27 2016
Driving in Ireland
Pros: Friendly staff and ease of process.
Oct 24 2016
Pros: the car was clean, along with the facilities where we picked up and dropped off
Cons: i was quoted roughly 50.00 to rent the car, when we got to the facility, the woman gave us an entirely different price, said she had to completely change our reservation because of kayak and they ay it was booked and that there was no way she would let us leave the lot without buying the insurance, because we would be liable for the 27,000 dollar car.since she said she wouldn't let us leave the lot without paying the insurance we ultimately had to and pay a lot that we didn't expect to pay. we are very disappointed since i love booking through kayak but i guess i can't do it internationally. we lost out on a lot of money we could have used.
Oct 25 2016
Pros: Easy pick-up, great rate. Clean, comfortable vehicle. Staff generally friendly. Convenient shuttle to and from off-airport rental center.
Cons: Difficult to find gas for fill-up near the return location. A bit of a wait to return and have deposit refunded. Some pressure to add insurance during pick-up.
Feb 23 2017
Pros: Drop off and pick up was easy.
Cons: The company is completely corrupt. Why even advertise a rate that is impossible to keep once you get to the car rental agency? I specifically booked a rate without insurance because my credit card allowed for it, but she wouldn't allow us to leave with the car without adding insurance on. The total cost was four times the advertised rate. It's a scam and I was so frustrated. Not the way I wanted to start my trip.
Mar 6 2017
Never order from Payless...
Pros: Nothing, except booking online, but it was irrelevant as the charges online are nothing compared to when you get to the counter itself to pick up the car.
Cons: Rented a large car for over $80. was prepared for car to be around $250.00 with additional charges. However, when we got to the counter they wanted nearly 600 euro...we asked for a smaller car, but were told it would cost the same. It was total BS, so we ended up cancelling and not taking a car at all, and just spent about $100 on taxis for the 9 days. I will never rent from Payless again and i have rented so many cars, but never had such a bad experience at the counter.
Apr 17 2017
Watch out for missing charges in your quote
Cons: The quote for my car rental did not include taxes, basic insurance coverages and other required charges. What should have been a $250 rental ended up being $570. Before you make your reservation ask if all charges are included in the quote.
Apr 26 2017
Cost much more than advertised
Pros: Car was fine. Clean and responsive.
Cons: The price we were quoted turned out to be literally 1/4 of what it actually cost. The clerk even told us they quoted the low price and then added on costs. I was told that I would have to leave a credit card with a $5000 reserve with them if I took the car without proving I had insurance coverage for damages. We were in Dublin and without choice, but it was very much more expensive that we were quoted and expected. In the States we just use our card and the deductible is covered but we couldn't prove it there and I wasn't going to leave a $5000 charge on my credit card. Wouldn't use Payless again.