Portland Car Rentals

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Portland car rental reviews and directory

Alamo
Car rental reviews:
Excellent (9.2, 17 reviews)
Car rental locations in Portland:
1 location
Alamo
Locations in Portland
1001 Westbrook St
+1 888 826 6893
  • 9.2
  • 9.4
  • 9.8
  • 9.1
  • 8.6
Recent reviews
10.0 Excellent
Feb 25 2016
Pros: Really competent, efficient, and kind at the rental desk.
9.2 Excellent
Jul 9 2016
Pros: Front desk at PWM was extremely helpful and nice.
10.0 Excellent
Oct 21 2015
Great customer service! Prompt in and out.
Cons: Price was 25% high and all the extra fees which total another 25% are very annoying
10.0 Excellent
Apr 4 2016
Pros: Great cust service.
10.0 Excellent
Apr 19 2016
Pros: Customer service was excellent. Easy to pickup and drop off.
8.4 Excellent
Apr 25 2016
Pros: Car clean which was comfortable and performed well Desk staff was attentive and efficient, explained options to the contract well Good value
Cons: Did not like that the rental site did have the catagory of car I had requested and had been confirmed Although the alternative car drove well, it was unnecessarily larger and traveling the distance I did more expensive.
10.0 Excellent
Apr 27 2016
Fantastic
Pros: The returned my ipad mini that I left in the truck!!! Thank you.
10.0 Excellent
Jun 4 2016
Great service
Pros: The agent "Paul" at PWM recognized me as a regular customer and remembered my preferences. Rented a new Corolla. Excellent car and service.
10.0 Excellent
Jun 19 2016
Great price
Pros: We found a great price for a car rental from Portland, Maine to Manchester, NH. We also LOVED our Elantra - great gas mileage, and the trunk fit all four of our suitcases.
4.4 Okay
Jul 10 2016
A lot of hidden fees
Pros: The car itself was fine.
Cons: There were a lot of hidden fees. My rental was supposed to cost $165 for 8 days yet when I returned it two days early it actually cost me $220 and that was after they tried to charge me $340 dollars. I've rented cars several times and always was happy with my experience, this is the first time I felt mislead. This also happens to be the first time I went through Alamo and KAYAK.
Enterprise
Car rental reviews:
Excellent (9.2, 16 reviews)
Car rental locations in Portland:
2 locations
Enterprise
Locations in Portland
1 Marginal Way
+1 207 772 0030
1001 Westbrook St
+1 207 615 0030
  • 9.1
  • 9.4
  • 9.3
  • 9.0
  • 9.1
Recent reviews
10.0 Excellent
Jun 29 2016
Very professional
Pros: People were very helpful
10.0 Excellent
Jun 30 2016
Great service!
Pros: They were very personable and matched my price from another company. The car was exactly what we needed and it was in excellent condition. I had never driven an Infinity before, so that was another plus. They introduced us to the type of people we continued to meet in Maine: very friendly and courteous. Would use them again without question.
Cons: I cannot think of anything that was a problem.
8.4 Excellent
Sep 17 2016
Pros: Car was very new with great phone plugin support
Cons: Agent messed up my rate, so I had to renegotiate after dropoff. Also car reeked of Armorall, now my belongings still have the smell!
10.0 Excellent
Jan 17 2016
Pros: Everything was great from beginning to end. The car as well as customer service /support
10.0 Excellent
Feb 9 2016
Excellent service
Pros: Responsive staff on a car switch and emergency dropoff to another location due to weather. Staff was accommodating and friendly and we enjoyed the brand new DodgevDurango immensely.
10.0 Excellent
Apr 7 2016
Excellent
Pros: At the Portland jetport in Portland Maine customer service is excellent. Vehicle quality. Upgrades. Reception walked me to my car where it was driven to me and controls were fully explained. I never once have had an issue with Enterprise.
Cons: They pushed hard to sell insurance even though I was fully covered to rent.
10.0 Excellent
Apr 9 2016
Pros: Drop off went as planned in Portland
10.0 Excellent
May 9 2016
Pros: The staff at PWM airport was great!
10.0 Excellent
May 9 2016
Pros: nice car
6.4 Good
Jun 26 2016
Not what I expected from Enterprise
Pros: I reserved a compact SUV (Jeep Renegade or similar) for a week, agreeing to pay a good bit more than I could have for a smaller vehicle. My reservation was made a month in advance, and confirmed 24 hours ahead. When I arrived, no compact SUV's were available, no apology was made, and I was offered an "upgrade" to a full-size SUV or minivan - definitely NOT what I had in mind. I was then offered a VW Jetta for a $50 discount - which still left me paying about $50 more than it would have cost me had I reserved a compact car in advance from any of several other companies - but I was tired, it was late, an dI had no other viable options, so I settled for it. The customer agent tried very hard to get me to pre-purchase my gas - stating that gas stations were charging $0.20 more per gallon (not true - their price was the same.) He also stated that I would be charged only for the amount needed to top off the tank when I returned the car, which was in direct conflict with the sign on the wall behind him saying that I'd be charged for a full tank. I politely declined - twice. He said the care had been "pre-inspected" for damage and asked me to initial the "no damage" field. The garage was too dimly lit to see any damage, but, the next morning in daylight at my hotel, I found (and photographed) numerous scratches and dents. I also discovered that only one of the two key fobs worked. About mid-week through my rental, the "INSPEC" light came on every time I started the car, but when I called about it, I was told not to worry about it. When I returned the vehicle, no-one was around to check me in, but as I was walking away from the car, someone finally appeared, so I walked back just to make sure they didn't charge me for the scratches and dents (they didn't.) Overall, not a very satisfying experience, and certainly not up to the personalized service I've received in the past from Enterprise.
Hertz
Car rental reviews:
Good (6.4, 10 reviews)
Car rental locations in Portland:
2 locations
Hertz
Locations in Portland
1001 Westbrook Street
+1 207 774 6391
202 Warren Ave Ste 300
+1 207 797 7156
  • 6.2
  • 7.6
  • 6.6
  • 5.8
  • 6.0
Recent reviews
5.6 Okay
Jun 23 2016
Good but.....
Pros: I liked how close to terminal Hertz is, easy to pick up and drop off. Car was clean.
Cons: The car needed a tune up. Tried to exchange it twice but other locations were very remote and didnt have cars to give to me
9.2 Excellent
Aug 6 2016
Excellent customer service
Pros: Seth was very helpful and pleasant to work with. I will definitely rent here again on my frequent visits to Maine.
2.0 Poor
Aug 23 2016
Pick up location was closed after pick up time
Cons: They never should have allowed the reservation to be made. I requested a 6pm pick-up time and the location closes at 6pm! I had to get a car at another location and go through the hassel of getting a refund on the first car. Not fun!
6.4 Good
Aug 29 2016
I was charged extra above quote on my confirmation
Pros: Car was fine. No problems.
Cons: I was charged above the quoted price that was on my confirmation. The rep told me that this was airport taxes. Apparently, the booking was made for an off-site location rather than the airport, even though I was flying into the airport. I would not get a rental from this site again because of that. They should honor the quoted price.
6.4 Good
Nov 10 2015
Jeep Pioneer Needed Maintenance
Cons: We rented a Jeep Pioneer that had a loud squeak and grinding noise in its rear suspension. Clearly the vehicle needed maintenance.
6.0 Okay
Dec 7 2015
Experience thus far . . .
Pros: Drop off was very easy and attendant was efficient and friendly.
Cons: Pick up took way too long. Close to 1/2 hour!! Needed assistance from a 2 attendant before we could move things along. Second attendant was courteous but not necessarily friendly. EZ pass option is great idea but it would be helpful to know what if any charges other then tolls are associated with its use.
6.0 Okay
Jan 19 2016
Pros: The car was great but they would not let my spouse drive for free. I asked several questions about this and they told me that wasn't available in Maine. The next day we realized it was a benefit of our AAA insurance and called to have him added as a driver. The agent told us we could not do tha without opening our contract, which would mean we would need to pay the current price for the car rental. Not good customer service, especially when the contract stated we had AAA insurance.
6.0 Okay
Jan 23 2016
Good human customer service, bad robots
Pros: The people I dealt with in Portland and Philadelphia were very nice and professional and helpful. Got done what I needed done efficiently and without big issues.
Cons: The customer service hotline over the phone was a terrible 1984 / Brazil - esque "voice-mail hell" scenario. I was put into a Robot Loop of Uselessness that I could not escape from.
10.0 Excellent
Jun 9 2016
Always Quick and Courteous
Pros: I always prefer to use Hertz because they aren't aggressive with trying to upsell and the pickup process is quick and painless. Also, at the destination airport, one of their employees gave us curbside service to the airport after drop-off since we had a toddler and car seat with us.
Cons: There's nothing about my rental experience that was unpleasant.
6.8 Good
Sep 19 2016
pick up
Pros: Had problems. Agent not very friendly. Couldn't give us directions. Gave us a little compact car instead of intermediate. We spent extra time complaining but then they exchanged car.
Cons: Car we finally got was right size which we should have been given to begin with.
Dollar
Car rental reviews:
Good (7.2, 7 reviews)
Car rental locations in Portland:
1 location
Dollar
Locations in Portland
1001 Westbrook Street
+1 866 434 2226
  • 6.9
  • 7.4
  • 6.9
  • 8.0
  • 6.9
Recent reviews
5.2 Okay
Jul 27 2016
Car was filthy,
Pros: Prompt pickup and delivery
Cons: Car was filthy, seats stained, gravel on floor, outside hadn't been washed.
8.0 Good
Sep 22 2016
Cons: additional driver was a lot more per day
2.0 Poor
Nov 23 2015
Cons: never had a DOLLAR car to drop off
10.0 Excellent
Dec 29 2015
Pros: I like everything. The service was excelent
7.2 Good
Apr 27 2016
Pros: The car was very nice and clean
Cons: I paid twice as much than the reported price on Kayak
10.0 Excellent
Jul 12 2016
Pros: When I got to the airport in Portland, Maine the Dollar representative was prepared and I was out to my car in no time at all. It was a pleasant experience. I will do it again.
8.0 Good
Sep 24 2016
Experience renting from the lowest price bracket
Pros: Affordable, flexible, and available when I needed it. If I needed a car for a couple days, I'd do exactly the same thing again.
Cons: I have no big complaints, returning the car was slightly confusing but not really an issue.
Avis
Car rental reviews:
Excellent (8.2, 5 reviews)
Car rental locations in Portland:
1 location
Avis
Locations in Portland
1001 Westbrook Street
+1 207 874 7500
  • 8.0
  • 8.4
  • 8.0
  • 8.0
  • 8.4
Recent reviews
8.8 Excellent
Oct 18 2015
Great deal
Pros: Super good deal.
Cons: The car had some undisclosed damage upon check-out, the ez pay toll transponder didn't work and the rear window had a distortion, making it tough to see through.
2.0 Poor
Mar 9 2016
Cons: Never arrived
10.0 Excellent
Apr 24 2016
Pros: As it was a drop off, comfort, cleanliness, and value do not apply.
10.0 Excellent
Aug 29 2016
Pros: easy drop off
10.0 Excellent
Aug 31 2016
Pros: Awesome customer service
National
national
Car rental reviews:
Excellent (10.0, 2 reviews)
Car rental locations in Portland:
1 location
National
Locations in Portland
1001 Westbrook St
+1 888 826 6890
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
Jun 6 2016
Pros: Friendly and Professional
10.0 Excellent
Sep 14 2016
Pros: Van with price as promised
Cons: Everything fine
Budget
budget
Car rental locations in Portland:
1 location
Budget
Locations in Portland
1001 Westbrook Street
+1 207 874 7500
Europcar
europcar
Car rental locations in Portland:
1 location
Europcar
Locations in Portland
Please Go To The National Counter
+1 888 826 6890
Sunnycars
sunnycars
Car rental locations in Portland:
1 location
Sunnycars
Locations in Portland
Airport Parking Garage, Lower Level
Thrifty
thrifty
Car rental locations in Portland:
2 locations
Thrifty
Locations in Portland
1049 Westbrook Street
(866) 434-2226
202 Warren Avenue
(207) 797-7156
57 travelers who rented a car in Portland gave the car agency they used an average rating of 8.4

Car Rental Locations in Portland

Portland
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