Fort Lee Car Rentals

Cons: For some reason kayak and hearts allows to book a car for the time the location closes. I arrived at noon and the place was already closed(my pick up time was noon). No one waited for me. No one called. In a Second our three months in advance long weekend plans ruined. When I call Heartz they said there's not to do. The only option I had was to go to another location and pay 4 times!!!! As much ($150 originally and at the other location the price would have been $650 for three day rental) I couldn't afford it and the rest is history. We had to cancel out hote reservation and my girlfriend and I missed a family wedding. Don't rent from Hertz don't use Kayak and always check when the location closes and make sure your reservation is not for that time. They wouldn't wait or call you and even leave earlier.

Cons: The car had a black residue on the windshield and front. We didn't notice it when we checked it since it was a wet, black car and the black residue wasn't visible until car had dried. Drugs (not ours) were found in the car by boarder agents when we returned from Canada causing a delay and causing us to have to repack the car. Also the gas tank was not full. We only had to return it filled to the pickup level, but it is much easier to just fill before returning rather than worry about the return level.

Cons: They did not have my car, and so I had to get a Zipcar and pay more than twice the amount that I had budgeted.

Cons: The operator from the 800 number

Cons: There was quite a selection of cars in my category on the lot. It seems I got the worst car. I didn't notice how dirty the car was until I was outside in the sunlight.

Cons: This rental was great. I only wish that Hertz, like Zipcar, would provide specific information on the car (make, model and features) and options before picking up the car.

Cons: The inside of the windshield was very filmy and I had to thoroughly clean it myself to drive safely. I found a beer bottle under the drivers seat and empty soda bottle rolling around under the passenger seat. The exterior of the vehicle was spotless but these "leftovers" from the previous rental were concerning.

Cons: no mention if overnight key drop (there's none at that location), and attempted to call multiple times with no answer and no voice recording nor was the call forwarded to the general number. with no information on the website as to Labor Day hours. the customer service representative told me I was wrong and was not helpful. I could go on ...

Cons: Nothing

Cons: The car I got had the engine light on and was asking for an oil change. Had no issues though.