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10.0
Enterprise nice quality car in Spain
Pros: Enterprise threw in automatic option which was not guaranteed but which was very helpful when driving on smaller in-town roads in Spain. Car was in "intermediate" category so was larger than many other local cars, and did provide good covered suitcase storage space in back.
Cons: I had not realized/been told that I could return to in-town Malaga location rather than to airport. As a first-timer to Malaga, it took me an inordinate amount of time to find the airport, so return day was unfortunate.
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7.6
Bad communications and follow-up marred an otherwi
Pros: The car (Renault Clio) was perfect in every way. It was clean and ready when we picked it up and never gave us a problem during the one-week rental. The dropoff went smoothly. The only problem was with the pickup.
Cons: When we make the rental on-line, the Enterprise site encouraged us to purchase additional insurance coverage through Allianz for an extra 82 Euros, and we did. Then when we showed up at the pickup, the Enterprise agent spent four or five minutes trying to persuade us that the Allianz coverage wasn't adequate, and that we should pay another 140 Euros for more coverage from somebody. He didn't speak English, and we don't speak Spanish, but we finally made it clear that we weren't paying 140 Euros for coverage that Enterprise hadn't recommended on its website. After submitting a complaint to Enterprise Customer Service, I've received three different communications from their London office assuring me that I'd get an explanation from their "area manager" here in Spain. I'm still waiting.
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