Pros: Staff member was very pleasant and helpful. Car was clean.
Apr 29 2016
Pros: No issues. Flawless transaction
Cons: No issues
Aug 9 2016
Pros: Great customer service at the airport.
Sep 28 2016
Cons: Didn't have the vehicle I reserved. I reserved a 15 passenger van, but when I went to pick up, they were only going to give me a 10 passenger. Didn't give me a discount for the upgrade, which I thought my reserved price should have been honored. Ended up paying over $100.00 more than I expected.
Pros: Best option to get from the Syracuse Airport to Ithaca when you don't have a ride. It is so much for convenient and affordable than the car service and limited bus schedule.
Dec 27 2015
Deliberately hidden large fees, and fuel consumpti
Cons: - They over-estimated fuel consumption and billed me excessively, or did not give a clear estimation method.
- Airport tax ($40) was labeled deliberately obscurely and not included in initial offer totals.
- Agressive upselling to higher models was tasteless and crass.
Apr 19 2016
Pros: The vehicle is nice and comfortable. Other than the comments below it was a good experience.
Cons: The windows looked like they were cleaned with an old rag. The night we picked it up it was rainy and we couldn't see very well. stopped at a restaurant and used water and paper towels to make it where we were gping.
Pros: The car was a Mazda 3 which is an excellent auto. It only had a couple thousand miles on it, comfy, great handling, great fuel mileage. The pickup and drop-off were both easy.
May 4 2016
Pros: The location of the place where i picked up.
Cons: That I was told by a third party where I reservation the car said even though the credit card was in my husband name and he did not have a driver license I could still be the driver,and two did not tell me there was a $200.00 fee to add on the bill.was not happy the guys name I checked in on Thursday was Rocky.
Pros: After making the reservation with Kayak, Throfty car rental ended up not having any cars available once I checked in at the counter in Syracuse. It was after 11pm. Luckily I was able to get another car with another rental company but paid a lot more.
Cons: Feel like I can't trust a Kayak car rental reservation
Nov 29 2015
Pros: Friendly staff
Cons: No manual in car, no insurance or registration paperwork, car was not clean, did not run right, evidence of smoking in car from previous renters.
Cons: Pick-up in Syracuse was long. I had the advantage of the line getting shorter when a customer left to get a car elsewhere
No one was available to check car in at Rochester.
Waited over 10 minutes. Ended up leaving keys on counter