San José Car Rentals

Cons: When I rented the car, my confirmation said that pick up was at the airport location in San Jose. When I arrived at that location the employee said it was not that location and if I wanted to rent from them it would be an additional 30% in taxes because it was at the airport. At this point I was not about to travel all over San Jose to try to locate the car because I assumed that my confirmation would have correct information. I was traveling there to move my daughter out of her college dorm room. She has finals this week so there was little time to see her to pack up her belongings so I had no choice but to pay the additional funds. Also, on the site, there was an option for rental insurance. Normally I don't buy this but because I was with someone outside my family I thought it may not be a bad idea if both of us were going to drive the vehicle. When I got to the Budget desk he had no record of that and said it was an outside vendor that I purchased insurance from. Your site is very deceiving. I will not use Kayak or Budget again after this.

SJC was understaffed for pick-up

Cons: I was in line for nearly 30 minutes . . .

Cons: Car is dirty and stinking smell . Used cheap scents to cover the stinking smell

Agency did not have cars

Pros: Never rented the car since they did not have any cars

Cons: Agency did not have cars available. I woulkd like the deposit i paid return to my credit card

Cheap and convenient

Pros: The Price is Right, kayak made it easy to do the reservation, but where my flights changed I didn't make a change the reservation. The manager and front desk person took care of it and I went off as a happy customer.

Cons: Didn't like the car smell like smoke. It's something I only noticed after I driven off. And there were a couple of Maintenance items that should have been taken care of. Sometimes cheap is what you get.

Pick up nightmare

Pros: Waited in line an hour - customer service unapologetic - drop off was great though and the car was nice.

Cons: Waiting in line an hour