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Waterloo car rental reviews and directory
Enterprise
Enterprise reviews
Car rental locations
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Enterprise
Locations in Waterloo
379 Weber St. N.
+1 519 884 6001
- 7.8
- 8.3
- 8.0
- 7.8
- 7.0
Recent reviews
10.0 Excellent
Jul 13 2016
Fantastic
Pros: The vehicle was great and reasonably priced, but most importantly the staff at the Waterloo location was great!
10.0 Excellent
Oct 13 2016
Pros: Easy pickup and return of the car!
9.2 Excellent
Nov 28 2015
Impressive service from a car rental company
Pros: I recommend this particular Enterprise site in Waterloo on Weber St. Surprisingly very professional service and courteous staff (even the staff that wasn't directly serving me) which was a nice change from most of my experiences with other major car rental companies.
Staff were engaging, efficient and polite. I would go back based on the service alone.
Site was generous enough to let me off on a 30' late return too!
Cons: No particular complaints.
6.8 Good
Oct 17 2016
Overall decent
Pros: Pick up was easy, staff was friendly, car was clean and smooth
Cons: Wasn't told about the young drivers fee until after I paid. Didn't have many cars to choose from
4.8 Okay
Nov 4 2016
expensive with car problems
Cons: was 800 km from home. car ran fine for 95% of the time. drove to the grocery store in the city i was visiting and then the car wouldn't start. ended up having to pay $70 for them to bring a new car to me. the bill was already at $290, so i had a total of $360 for a 4 day trip. not sure if this was standard in the business to charge extra for problems that the customer didn't cause. i think my car rental days are over.
10.0 Excellent
Nov 13 2016
Pros: nice people to deal with.
9.2 Excellent
Jul 12 2017
Awesome service
Pros: Great service. Got a shocking phone call when I found out all the cars returned were damaged and I didn't have a rental. But Fasid called me back a short time later and managed to find me a car. Great service. will be back again for site. And the weekend service being opened is a HUGE +.
2.0 Mediocre
Oct 8 2017
Under 25 drivers steer clear
Pros: Kayak made it seem easy, and booking was fast. I like that I didn't have to pay upfront.
Cons: I wasn't able to rent a car at all because Kayak all the small print and so I didn't show up to the dealership with the proper paperwork for under 25 driver. The person st enterprise was very kind but couldn't rent me a car so I went elsewhere.
I won't be using kayak again for a while.
Budget
Budget reviews
Car rental locations
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Budget
Locations in Waterloo
160 Weber Street South
+1 519 749 7912
- 4.0
- 5.0
- 6.0
- 3.0
- 3.0
Recent reviews
6.4 Good
Aug 30 2016
Okay
Pros: They have fun cars. You don't see turbocharged cars too often at other agencies.
Cons: They just hand you the keys, no car walk around with the customer is done. On returning the car I walked into the office and very audibly said good afternoon directly to the face of the customer service gentleman who was busy typing he didnt return the greeting plus took close to a minute to acknowledge me. At other agencies I would have immediately recieved an acknowledgement. Customer service and manners are a big deal for me. The exterior and interior of the office are also badly in need of some sprucing up. The car was also pricey compared to other rental agencies in the area.
2.0 Mediocre
Oct 11 2016
rude staff
Pros: car is ok. nothing special
Cons: rude, arrogant staff
Hertz
Hertz reviews
Car rental locations
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Hertz
Locations in Waterloo
133 Weber Street North
+1 519 888 8296
- 10.0
- 10.0
- 10.0
- 10.0
- 10.0
Recent reviews
10.0 Excellent
Apr 27 2017
Excellent service
Pros: Quick transaction at both the pick up and drop off. Staff friendly and easy to talk to. Car was in great condition.
Car rental locations
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Alamo
Locations in Waterloo
109 Bridgeport Rd E
5197471125
Car rental locations
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Avis
Locations in Waterloo
160 Weber Street South
+1 519 886 5846
Car rental locations
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Dollar
Locations in Waterloo
285 Weber Street North
519-742-4411
Car rental locations
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National
Locations in Waterloo
109 Bridgeport Rd E
5197470829
926 King Street East
+1 519 742 5814
Car rental locations
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Thrifty
Locations in Waterloo
285 Weber Street North Unit 7
(519) 742-4411
11 travelers who rented a car in Waterloo gave the car agency they used an average rating of 7.3