2.0 MediocreDec 13 2021
Bad experience, they denied giving me a car when i had already booked it as they claimed they were sold out!
6.0 GoodNov 29 2021
I had to call 2 times to be picked up. The check-in n out was quick and easy. The car was brand new but dirty. The left front tire was low, the low air sensor was on. The guy said it's OK. I spent $2 to put air on all tires just to balance them out. I found a screw on the tire. And I inform the office when I returned the car.
8.4 ExcellentFeb 25 2020
The cars are in great shape. I was given a pre-assessment of the condition of the vehicle and found some undocumented scratches. I returned to the desk to have the record updated and they were very courteous. Be vigilante when looking over your rental before driving away. Shuttle service is prompt and the company staff is very good.The vehicles are not always as clean as the larger rental companies. I like driving away with a full tank of gas but I generally receive a car with less gas in the tank. Routes Car Rental could improve here.
8.4 ExcellentNov 8 2019
Cars were nice, comfortable and clean. Check in gal was super niceBesides the check in gal with got was nice. Everybody else was not polite
2.0 MediocreMar 30 2019
Nothing. They stoped picking up their phones at 11pm. No shuttle every cane to pick up. Instead I had to get an Uber.Everything could have been done better. If they can’t make it they could have at least notified instead of making people wait in the cold.
2.0 MediocreMar 29 2019
I liked walking out of there at midnight with no car and no ride to travel 2 hours north of the city.Knowing that routes required a 1500.00 deposit. As I couldn’t put the deposit and upfront rental fee on the same card, they required I purchase their ins. For the two weeks. I wanted to change reservation to just 1 day, and they would not. Left me stranded. Terrible customer service
10.0 ExcellentJan 6 2019
Great deal and great servicePrice, cleanliness, service
2.4 MediocreJul 28 2018
Horrible!!NothingFirst off the shuttle took forever. We get to the office and they said they did not have our standard car that we reserved because we were late, the website would not allow me to change the time of pickup, so I called and left a message that they apparently did not listen to letting them know what time we would be arriving. They ended up giving us a SUV that was a piece of junk, we could not even believe that they had such a car in their inventory. It had numerous huge paint chips all over the front of the car and there was masking tape residue all around the windshield, we were afraid to drive it, and the gas tank was empty. It was very late so we took the vehicle but not before inquiring about a replacement, call tomorrow and reserve a new one. I call first thing the next morning and a very rude clerk told me they had no cars and we could call back at 4pm and check if any were available, and NO we could not just reserve one. Didn't want to spend my vacation time trying to get a replacement so I just went on line and found a new car from a different agency, so happy. Do not rent from this company if you have other choices.
10.0 ExcellentJul 19 2018
Economical, convenientVery easy to book on line. Personable as well. They easily accommodated driving my co-passenger/daughter back to airport at a separate time several hours after myself since her flight was much later than mine, and 'stored' her luggage/backpack in an office until she came back later. Would DEFINITELY reccommend over the expensive rental cars on site at Toronto Airport.
7.2 GoodJun 27 2018
Older Vehicles* Customer Service* Gas cap missing from vehicle - couldn't pump gas by myself because it wouldn't open without one person pressing the release while another opening the cap. * Brakes were not serviced - shook when applied and made driving slightly more unnerving.