Austin Car Rentals

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Austin car rental reviews and directory

Advantage
advantage
Car rental reviews:
Good (7.0, 36 reviews)
Car rental locations in Austin:
1 location
Advantage
Locations in Austin
AUSTIN-BERGSTROM INTL AIRPORT
(800) 777-5500
  • 6.7
  • 7.3
  • 7.2
  • 6.6
  • 7.1
Recent reviews
4.4 Okay
Oct 23 2015
Pickup in AUS and drop off in SAT hard to find
Pros: This was the only rental co. that still had cars available in AUS, and there was no drop off fee for returning in SAT
Cons: The signs in AUS direct you to the third deck in the parking garage( a long walk) and then a short, dour woman informed me that I had to go back to the rental counter, complete the contract, and return for my car. Every other customer (3 that I saw) did the same thing. Very annoying! Trying to find the car return in SAT was another ordeal. They are WAY off airport and the signs are hard to follow.
5.2 Okay
Nov 10 2015
Too much pressure to purchase upgrades
Pros: Car worked
Cons: WAY too much pressure to purchase upgrades.
10.0 Excellent
Jan 11 2016
Pros: Everything was reserved and in the system. The rental car facility in the airport at Austin was great, easy in and out.
9.2 Excellent
Feb 5 2016
Get the toll road package
Cons: Be sure to get the toll raod package in Austin. Hard to get around without it and Advantage says they will charge $25 per toll violation plus toll.
8.8 Excellent
Feb 29 2016
Pros: It was a smooth experience from pick up to drop off of my one-way rental.
Cons: My experience would be 5-star if not for the dirty child seats on offer. I ended up using my own child seat.
8.0 Good
Oct 14 2015
Pleasant
Pros: Girl at front desk was professional and pleasant
Cons: Overall had a pleasant experience, so no negative remarks
9.2 Excellent
Oct 23 2015
Clean, easy option
Pros: Location was with everyone else and not off site People working with the cars were pleasant and easy-going Car was like new
Cons: Pressure sales on extra insurance, gas, tolls. Maybe it's required but I felt that "no" wasn't quite sufficient.
10.0 Excellent
Nov 3 2015
Nice size car for the price
Pros: car is pretty new, nice and clean
3.6 Mediocre
Nov 6 2015
Hidden Costs
Cons: 1) Insurance purchased online did not cover what I expected it to cover. Had to purchase even more supplementary insurance at the counter to cover damage to other drivers/cars in event of accident. 2) In case of tolls, had to buy $7/day "toll" plan, without which each toll one encounters would add not only the cost of the toll, but a $25 "administrative" fee to my overall rental bill. So if you think you might drive on a toll road, you pretty much have to pay the extra $7 a day, which I'm pretty sure fits the definition of racketeering. There are apparently no cash toll booths in Austin. Why wouldn't Advantage include some kind of EZ-Pass transmitter with their vehicles? Again: racketeering.
8.0 Good
Nov 11 2015
Pros: It was easy to pick up the car & drop it off.
Cons: The car did not have the portal to charge a cell phone which was not convient. We assumed all cars have this feature.
Payless
payless
Car rental reviews:
Good (6.9, 20 reviews)
Car rental locations in Austin:
1 location
Payless
Locations in Austin
3819 Presidential Blvd
+1 512 961 5295
  • 6.4
  • 7.8
  • 7.4
  • 6.0
  • 6.9
Recent reviews
10.0 Excellent
Dec 17 2015
Great service, great price
Pros: Everything exceeded our expectations.
8.0 Good
Oct 19 2015
Make sure to do a walk around
Pros: Car was clean and ready to go when we arrived.
Cons: There were many dings on the car that I had to note before accepting it and then I had to track an employee down to note all damage to vehicle prior to driving away with it.
4.0 Mediocre
Oct 27 2015
Horrible roadside assistance! Avoid Payless
Pros: Car in good working order, comfortable and well maintained
Cons: Worst experience dealing with roadside assistance. I damaged the car hitting something in the road. 100% my fault. Called at 8pm to arrange a tow truck to swap out cars. 9:30am THE NEXT MORNING the facility finally got the car in and wanted to send me another car. Useless telephone support: Unable to get a hold of the branch. Was passed back and forth with nothing getting done. My $150 "PayLess" rental car cost me over $300 because of taxis I had to pay for because the car swap they promised me never happened. Avoid this company!!!!!
6.0 Okay
Nov 22 2015
Pros: Long line at pick-up, couldn't hear the clerk and thus got charged an extra $30 for roadside assistance (which I already have through AAA).
3.6 Mediocre
Nov 27 2015
Pros: Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing Nothing
Cons: 1) The staff person at the counter repeatedly tried to bait-and-switch me from a car to an SUV at 50% greater cost. She would not give up, saying that they were short of the cars, but had plenty of the SUVs. In fact there were numerous identical cars (down to the color) in the lot. 2) The scratch and dent form was not filled out. The Payless attendant refused to fill it out, and told me to have the exit attendant fill it out. The exit attendant was bemused when I told him what the Payless attendant told me to do. He did so with some bewildered cheer. 3) Both the counter and the lot were located at the furthest and most inconvenient locations among the rental agencies. 4) I was promised a Ford Focus with the reservation, but was given a Chevy Impala. 5) The staff were generally colorless and indifferent -- except for the initial agent who was more simply antagonizing.
8.8 Excellent
Dec 18 2015
Pros: Very Good car for the rental rate
Cons: Messed up paperwork @ outset causing delay from garage.
2.0 Poor
Dec 30 2015
Not open
Pros: Nothing
Cons: When we arrived at the airport, they were closed, that was about 1900. I will never consider using Payless again, and I will make sure everyone in the military is aware of their service (or lack there of).
10.0 Excellent
Jan 30 2016
Pros: No issues, fast friendly service. I was pleasantly surprised..
10.0 Excellent
Feb 1 2016
Great experience
Pros: Nice service. Processed through three people in line very quickly. Car was in decent shape.
10.0 Excellent
Feb 17 2016
Pros: Price, car worked really well for needs, great service.
Cons: Marking up existing damage to the car with a highlighter and then giving me a copy without the markup for me to verify with the car. Seems like a recipe for insurance/damage fraud although I did not seem to have any problems.
Dollar
dollar
Car rental reviews:
Okay (5.7, 17 reviews)
Car rental locations in Austin:
1 location
Dollar
Locations in Austin
3600 Presidental Blvd
  • 4.7
  • 7.2
  • 6.6
  • 5.1
  • 4.9
Recent reviews
5.6 Okay
Oct 26 2015
Scammy
Cons: Company included a daily roadside assistance charge on the bill without giving a chance to decline, and the displayed rate on Kayak did not include a *mandatory* airport fee. Wouldn't rent with them again.
5.2 Okay
Nov 1 2015
Cons: We returned the call full but were charged for the filling fee. This likely arose because there was no authorized attendant in duty to give us a receipt.
6.0 Okay
Nov 15 2015
Pros: Car was clean
Cons: Too many additional charges occurred. These should have been told upfront. I will not use Dollar again.
2.0 Poor
Nov 17 2015
You Should Consider Something Other Than DOLLAR Re
Pros: The auto was a 2015 Toyota Corolla. Nice car, comfortable interior, fair mileage.
Cons: Dollar service representative totally misrepresented the tollway charges to us by telling us there was a $45 tollway charge if we didn't purchase the Dollar rental tollway service (~$32) from Dollar rental because you couldn't pay cash on tollways. Found out after we got on the tollways that we could pay by mail. Was shocked that a quoted $76 rental turned into a $175 rental when we received our invoice! More than double the quoted price with taxes, fees, unwarranted tollway charges, and additional driver costs! Will be going back to Hertz since they are at least up-front with charges...
4.8 Okay
Dec 8 2015
Not As Advertised
Pros: Car was clean
Cons: Dollar tacked on a ton of fees. Your site said "includes fees and taxes". My $190 reservation turned into a $303 rental. I will not use Dollar again and quite possibly never use Kayak again
6.0 Okay
Dec 15 2015
Pros: Service was pleasant. Liked the car.
Cons: I didn't like that I was charged over 70 dollars in hidden charges. I bought the 42 dollar toll pass but was charged for other fees. So my 174.00 rental turned into 307 dollars
2.0 Poor
Dec 21 2015
Nice car , very good service
Pros: Loved the car. Ran well. Great maintenance.
Cons: Administrative issue getting our reservation through from mobile app at landing to the counter at the austin airport counter.
10.0 Excellent
Dec 21 2015
Last Minute Deal with Great Satisfaction
Pros: I had a last minute transportation emergency and needed a rental. I scoured online and found a great deal on Kayak.com. I placed my reservation 10 hours before the reservation time. Their free cancellation and inexpensive cost bought me in. I received a Black Corolla, the latest model and was surprised to find a full tank of gas awaiting me. The ride was smooth and insured (Allianz). Dollar Rental Car took care of all my transportation needs and saved me a huge bill if I had taken a rideshare service.
10.0 Excellent
Dec 22 2015
All it's fine
Pros: Good price, easy return gestion, nice and clean car, professional asisten
Cons: The pick up counter was difficult to locate,
2.0 Poor
Dec 28 2015
poor customer service
Cons: I did not even get to rent from Dollar because they only had one desk agent at rental counter and line was so long I went to competitor next door. There was 5 people ahead of me in line. After waiting about 20 minutes, the line was not moving so I walked over to Avis and the had same rate and no line so I rented there. Can't understand whar Dollar is thinking having one agent at busiest time of year (Xmas).
Alamo
alamo
Car rental reviews:
Excellent (9.0, 12 reviews)
Car rental locations in Austin:
1 location
Alamo
Locations in Austin
3819 Presidential Blvd
+1 800 462 5266
  • 9.0
  • 9.0
  • 8.7
  • 9.3
  • 9.2
Recent reviews
10.0 Excellent
Dec 31 2015
Easy rental, great customer service
Pros: I like that Alamo does not hassle me about insurance and upgrades. I've been harassed and insulted by other car rental companies at Austin-Bergstrom about upgrades, so it's really nice that when I say "no thank you", the person at the Alamo counter says "no problem!", and that's the end of it and I'm on my way with the car. This fact alone keeps me going back to Alamo. The car itself was in great condition and I had no problems with it.
10.0 Excellent
Jan 17 2016
Top notch
Pros: Very quick and efficient.
9.2 Excellent
Jan 28 2016
Pros: The lady who helped me pick up the car and modify the rental agreement at the ALAMO counter was incredibly helpful and kind. The car was generally clean but there was some nasty stuff down under the seats.
2.8 Mediocre
Jan 30 2016
Car not ready to rent
Cons: Car had a low tire, i had to put air in. No washer fluid, very scary. Smelled in cabin. Less then half a tank of fuel on pick up.
10.0 Excellent
Feb 27 2016
Pros: Ease of pickup and drop-off; excellent price for a one-way rental.
10.0 Excellent
Feb 28 2016
Pros: Car was a delight. Clean, spacious and excellent physical condition. I would certainly run from Alamo again. Great value.
10.0 Excellent
Feb 28 2016
Pros: Staff very helpful and responsive. Short wait time. No hassles.
8.8 Excellent
Mar 29 2016
Pros: The car was clean. The check-in and check-out were very simple quick.
Cons: The way the driver's seat was configured, I had to sit too low and there was no apparent way to adjust the seat height.
7.6 Good
Apr 2 2016
Good Experience
Pros: Great customer service! Fast and friendly.
Cons: Cars available were not consistent with sample model advertised. Wiper blades in bad shape.
10.0 Excellent
Apr 6 2016
Pros: Everything was excellent with this rental.
Thrifty
thrifty
Car rental reviews:
Good (6.3, 11 reviews)
Car rental locations in Austin:
1 location
Thrifty
Locations in Austin
3600 Presidental Blvd
  • 6.2
  • 6.4
  • 7.1
  • 6.0
  • 5.6
Recent reviews
4.4 Okay
Oct 14 2015
Pros: Quick rental
Cons: The outside off the car was cleaned but I didn't notice till I drove away that the inside of the car was dirty. It seems like the previous renter spilled coffee and it wasn't cleaned up at all. In addition, I dropped off the car in the morning and there was no room to enter the Thrifty drop off rental. There were about 15 returned cars parked all the way up to the entrance. The reason why is because there was no one working there at that time (5 to 6am), this delayed a few of us who were dropping off at that time. There is a poster that asks renters to write down mileage and gas and to leave the key and jacket in the dropbox WHICH was broken. Very inefficient and insecure system.
2.0 Poor
Oct 31 2015
Cons: Smelled like smoke,
4.8 Okay
Nov 2 2015
Please have someone call me
Pros: nice car, easy process.
Cons: The tags were expired and we got pulled over, missed our swamp tour because of it. Car was dirty when we picked it up, wrappers in the back seat and the car was dirty. I want someone to call me please.
3.6 Mediocre
Dec 22 2015
Double the price
Cons: Kayak quoted me at $78 and change and when I got to thrifty I ended up paying $150 and change. So disappointed. Thrity has no info from the third party I went through on Kayak. So many more hidden fees. Kayak or its third party and Thrify need to communicate. I won't be using this car service in the future.
10.0 Excellent
Jan 13 2016
Pros: Fast service. Quick return system.
10.0 Excellent
Jan 29 2016
Pros: New vehicle at a very affordable rate
Cons: Maintenance was somewhat lacking. Tire pressure light was on and should have been taken care of prior to pickup but other than that, it was a great rental.
5.6 Okay
Jan 29 2016
Left with a sour taste
Pros: Fast service, clean car.
Cons: The cost quoted on kayak was not accurate when I arrived to pick up the car. Even without paying for any of the extras (insurance, gas, etc.) It was 25% more than I expected based on my reservation quote & the thrifty person who I dropped the car off with was very rude.
6.0 Okay
Feb 8 2016
Over charged
Cons: I was charged more than my quote and told too bad by local Thrifty agent.
5.6 Okay
Feb 13 2016
Pros: The car and checkout were both good
Cons: The price! The estimate on Kayak was $61. My actual price was over $150. I was tricked by Kaual to think this was the actual. I will not use Kayak again nor would I ever recommend them. Kayak uses deceptive pricing to hook a customer then the merchant, in this case Thrifty, claims they cannot live up to Kayak's pricing. I was tricked once - it won't happen again!
7.2 Good
Feb 16 2016
Pros: Liked the price found on line. Liked that it was on-site at the airport and did not have an off-site location. Car rental facility was beautiful.
Cons: Car interior was very stained, but that is o.k. just sad that people when they rent to not take better car of the fabric. My only real complaint was the $20.00 toll road charge add-on. I did not see that information anywhere when making the booking. I told the women at counter I would be only on 71 W and E and 183 N and South only as far as the arboretum area of AUS. She said 183 was a toll and I would have to pay the $20. In fact, I learned from residents of AUS that I was Not ever on a toll area of 183. So felt that was not a legitimate charge.
Budget
budget
Car rental reviews:
Okay (5.8, 10 reviews)
Car rental locations in Austin:
9 locations
Budget
Locations in Austin
1000 East 41st Street
+1 512 419 7908
1104 North 1-35
+1 512 322 9377
12625 North Highway I-35
+1 512 990 7263
13201 Fm 620 North
+1 512 331 8593
1610 West 35th Street
+1 512 371 7361
2901 Capital Of Texas Hwy S
+1 512 732 0066
3819 Presidential Blvd
+1 512 356 3519
7010 Highway 71 West, Ste 345
+1 512 288 3605
8820 Burnet Road
+1 512 419 1908
  • 5.6
  • 7.2
  • 6.0
  • 4.2
  • 5.8
Recent reviews
5.2 Okay
Oct 19 2015
Pushy
Pros: Drop off was fast
Cons: Rental agent slow and very pushy with the insurance and fuel options
5.6 Okay
Nov 9 2015
Inefficient drop off process
Pros: The representatives checking me in to pick up the car were great. Friendly and professional staff.
Cons: To start with, I was given a small smart car that is not made for the rain. Unfortunately, whenever 18 wheelers passed me on the highway the car shook violently. The worst part is when I returned the car no attendant was there, so I filled out the slip as instructed with the date and time 11:06pm. A week later I checked my credit card and the charge was for two days instead of one. Even though there was no attendant, they claimed my car was turned in late at 4am. I was 30 minutes trying to resolve this. Unacceptable.
5.6 Okay
Nov 25 2015
Poor customer service
Pros: Budget is located on-airport in Austin. it's still a bit of a walk for sure but it beats a shuttle bus to a remote location
Cons: Counter agent was awful from the get-go. Not sure what was angering her in life but she made a point of taking it out on me. Four of us traveling for a funeral - I reserved a Ford Fusion sedan car or similar. No sedans left so she told me my "similar" options were a truck or mini van since they are" similar". I disagreed that a truck or cargo van aren't similar to a sedan car, which only turned her cold attitude into lousy. When I asked more info about the mini van it turns out to be a 12 passenger CARGO VAN. Not doubt in my mind whatsoever that she purposely misrepresented it as a "mini van" in the hopes I would just taken it and leave. I told her no on the truck or cargo van. So she said I could get a Ford Excursion SUV but she would NOT wave or reduce the $50 upgrade fee. It's evident that woman should not be in a customer-facing role. Not one ounce of politeness and she was manipulative. she could not have cared any less about making sure I was a satisfied customer.
6.0 Okay
Dec 12 2015
Impossible to extend
Pros: There is no way to extent the contract and stay with the car an extra day. When I contacted a Budget agent she told me I would have to call the actual branch I rented from, and when I called that local number it redirected me to the national number again. I just stayed with the car one more day and I will figure it out when I get back, or let them call me wondering where is the car.
2.0 Poor
Dec 28 2015
Unbelievable lack of professionalism
Pros: Nothing
Cons: Everything! 1) branch at airport does not communicate with the call center and vice versa. 2) call center apparently can't contact branch directly to verify actual car availability. 3) took our reservation but didn't have cars available since the day before. 4) no support at all, it felt like I was talking to a bunch of kids that didn't know what they were doing! Taking budget of any future rental options
6.4 Good
Jan 27 2016
Pick up and drop off
Pros: Pick up at the airport was professional and prompt
Cons: Dropoff in New Braunfels was a joke. The office supposedly opened at 7:30. We got there at 10 on a cold and windy morning. The place was locked and nobody answered the phone. We left three messages. We were on the verge of just leaving the car there when the clerk finally strolled up at 10:30..
4.0 Mediocre
Mar 14 2016
Hold on my bank account for a one day rental??????
Pros: Car was okay.
Cons: Well, I rented a car for one day, which I was told the cost totaled around $180 for the day, plus I got renters insurance. I was charged for that AND I then had a charge for $477 on hold in my banking system for almost a week now. I have NO CLUE what this charge is for and I am very angry about it! I paid for the rental, I dropped it off on time in good condition and the gas tank was full. I have tried to resolve this issue for a whole week now and all I get is a different story from everyone I talk to.There is no reason at all that Budget should be holding MY MONEY from me. This is unacceptable and I will not use you business ever again.!
9.6 Excellent
Apr 26 2016
You guys were awesome!
Pros: My flight was very late - I did not arrive until 2AM, however, the Avis counter gladly and cheerfully processed my reservation. I was afraid i would have to sleep at the airport until 6am when the office opened, but you were there and I appreciate it immensely.
Cons: I was not able to get through to Budget on the phone - I called 3 times. Also the car I had was not great: there was rubbing in the left front break area and I had no idea how to start the car (push button + apply break)
9.6 Excellent
May 27 2016
Pros: The car dropoff in Austin was quick and efficient.
3.6 Mediocre
Jun 27 2016
Added cost scam
Pros: Original booking was great through kayak.
Cons: Budget at check in said I did not have any insurance and I needed to buy their insurance at $36 and they did not tell me that was per day. I had bought insurance already and my credit card shows I was charged $9 a day so I needed up paying $150 for insurance for 3 days! Rip off
Hertz
hertz
Car rental reviews:
Good (7.3, 7 reviews)
Car rental locations in Austin:
8 locations
Hertz
Locations in Austin
10420 Metric Blvd
11906 Ih-35 North
13401 North Fm 620
5123312770
3819 Presidential Blvd
5000 South Ih 35
6705 Hwy 290 West Ste 603
709 East 10th Street
911 W. Anderson Lane,ste 125
  • 7.4
  • 6.9
  • 7.4
  • 7.4
  • 7.4
Recent reviews
9.6 Excellent
Oct 28 2015
Pros: Quick, friendly service. Great car, fast pick up an return.
Cons: Windshield wipers were a bit bare.
2.0 Poor
Apr 24 2016
Pros: Nothing
Cons: I arrived to rent the car and they did not have one for me! They did not have the courtesy to call me!
3.6 Mediocre
Jun 30 2016
Cons: Customer service was bad. Called for timings for drop off. Customer service gave wrong information. Drop off had no after hour service. But I was told otherwise
10.0 Excellent
Mar 28 2016
Cons: I was upset that my car didn't have a USB jack in it.
10.0 Excellent
Apr 11 2016
Pros: I liked that you could pick any car in the size you reserved that was available in their lot
6.0 Okay
Apr 23 2016
Smell
Cons: The car had someone who smoked vapor in it before me and it reeked. I tried to exchange it but there were no more cars available. I had to drive with my windows down for a couple days to air it out.
10.0 Excellent
May 7 2016
Experience was Great. It was East To Check in and
Pros: For what I selected, it was a good car. It came equipped with SIRIUS radio, which was a plus since I was driving acros state
Cons: I didn't like that that I only had the preview channel to listen to.
Fox
enterprise
Car rental reviews:
Excellent (9.5, 4 reviews)
Car rental locations in Austin:
1 location
Fox
Locations in Austin
Fox Rent a Car
+1 800 225 4369
Recent reviews
10.0 Excellent
Mar 8 2016
Excellent
Pros: Ease of service
Cons: The choice of cars was a bit limited.
10.0 Excellent
Mar 29 2016
Pros: Very quick and easy. Car upgraded.
Cons: Upselling insurance and the like.
8.0 Good
Apr 9 2016
Very good except hard sell for insurance, no trunk
Pros: Timely, friendly staff. Car in very good condition. Easy return.
Cons: Hard sell at check out for insurance marred what was otherwise a very positive experience. Our rental vehicle didn't have an enclosed trunk (it was a Nissan Versa), which seems a bad choice for a rental fleet vehicle. Didn't cause any real problems, but did require us to change our plans one day to avoid having to leave luggage visible in the car.
10.0 Excellent
Jun 16 2016
The car was great and the service was prompt.
Pros: There was no hassle at all. They checked my ID and credit card, and promptly brought the car around.
Avis
avis
Car rental reviews:
Excellent (8.2, 2 reviews)
Car rental locations in Austin:
9 locations
Avis
Locations in Austin
1000 East 41st Street
+1 512 380 9177
1104 North I-35
+1 512 480 8333
12625 North Highway I-35 (at Parmer Ln)
+1 512 251 3957
13201 FM 620 North
+1 512 250 9716
1610 West 35th Street
+1 512 371 1082
2901 S Capital of Texas Highway
+1 512 330 0109
3819 Presidential Boulevard
+1 512 530 3400
7010 Highway 71 West Suite 460
+1 512 288 5181
8820 Burnet Road (at Research Boulevard)
+1 512 343 9777
  • 8.0
  • 8.0
  • 8.0
  • 9.0
  • 8.0
Recent reviews
8.4 Excellent
Jan 15 2016
First Time returning
Pros: I loved the fact that I could change the location for returning the car within Austin at no additional expense
8.0 Good
Apr 1 2016
Pros: Good clean car with good mileage.
Sunnycars
europcar
Car rental locations in Austin:
1 location
Sunnycars
Locations in Austin
3600 Presidential Blvd
123 travelers who rented a car in Austin gave the car agency they used an average rating of 6.8

Car Rental Locations in Austin

Austin
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