Pros: This was the only rental co. that still had cars available in AUS, and there was no drop off fee for returning in SAT
Cons: The signs in AUS direct you to the third deck in the parking garage( a long walk) and then a short, dour woman informed me that I had to go back to the rental counter, complete the contract, and return for my car. Every other customer (3 that I saw) did the same thing. Very annoying!
Trying to find the car return in SAT was another ordeal. They are WAY off airport and the signs are hard to follow.
Nov 10 2015
Too much pressure to purchase upgrades
Pros: Car worked
Cons: WAY too much pressure to purchase upgrades.
Jan 11 2016
Pros: Everything was reserved and in the system. The rental car facility in the airport at Austin was great, easy in and out.
Feb 5 2016
Get the toll road package
Cons: Be sure to get the toll raod package in Austin.
Hard to get around without it and Advantage says they will charge $25 per toll violation plus toll.
Feb 29 2016
Pros: It was a smooth experience from pick up to drop off of my one-way rental.
Cons: My experience would be 5-star if not for the dirty child seats on offer. I ended up using my own child seat.
Oct 14 2015
Pros: Girl at front desk was professional and pleasant
Cons: Overall had a pleasant experience, so no negative remarks
Oct 23 2015
Clean, easy option
Pros: Location was with everyone else and not off site
People working with the cars were pleasant and easy-going
Car was like new
Cons: Pressure sales on extra insurance, gas, tolls. Maybe it's required but I felt that "no" wasn't quite sufficient.
Nov 3 2015
Nice size car for the price
Pros: car is pretty new, nice and clean
Nov 6 2015
Cons: 1) Insurance purchased online did not cover what I expected it to cover. Had to purchase even more supplementary insurance at the counter to cover damage to other drivers/cars in event of accident.
2) In case of tolls, had to buy $7/day "toll" plan, without which each toll one encounters would add not only the cost of the toll, but a $25 "administrative" fee to my overall rental bill. So if you think you might drive on a toll road, you pretty much have to pay the extra $7 a day, which I'm pretty sure fits the definition of racketeering. There are apparently no cash toll booths in Austin. Why wouldn't Advantage include some kind of EZ-Pass transmitter with their vehicles? Again: racketeering.
Nov 11 2015
Pros: It was easy to pick up the car & drop it off.
Cons: The car did not have the portal to charge a cell phone which was not convient. We assumed all cars have this feature.
Pros: Car was clean and ready to go when we arrived.
Cons: There were many dings on the car that I had to note before accepting it and then I had to track an employee down to note all damage to vehicle prior to driving away with it.
Oct 27 2015
Horrible roadside assistance! Avoid Payless
Pros: Car in good working order, comfortable and well maintained
Cons: Worst experience dealing with roadside assistance. I damaged the car hitting something in the road. 100% my fault. Called at 8pm to arrange a tow truck to swap out cars. 9:30am THE NEXT MORNING the facility finally got the car in and wanted to send me another car. Useless telephone support: Unable to get a hold of the branch. Was passed back and forth with nothing getting done.
My $150 "PayLess" rental car cost me over $300 because of taxis I had to pay for because the car swap they promised me never happened.
Avoid this company!!!!!
Nov 22 2015
Pros: Long line at pick-up, couldn't hear the clerk and thus got charged an extra $30 for roadside assistance (which I already have through AAA).
Cons: 1) The staff person at the counter repeatedly tried to bait-and-switch me from a car to an SUV at 50% greater cost. She would not give up, saying that they were short of the cars, but had plenty of the SUVs. In fact there were numerous identical cars (down to the color) in the lot.
2) The scratch and dent form was not filled out. The Payless attendant refused to fill it out, and told me to have the exit attendant fill it out. The exit attendant was bemused when I told him what the Payless attendant told me to do. He did so with some bewildered cheer.
3) Both the counter and the lot were located at the furthest and most inconvenient locations among the rental agencies.
4) I was promised a Ford Focus with the reservation, but was given a Chevy Impala.
5) The staff were generally colorless and indifferent -- except for the initial agent who was more simply antagonizing.
Dec 18 2015
Pros: Very Good car for the rental rate
Cons: Messed up paperwork @ outset causing delay from garage.
Dec 30 2015
Cons: When we arrived at the airport, they were closed, that was about 1900.
I will never consider using Payless again, and I will make sure everyone in the military is aware of their service (or lack there of).
Jan 30 2016
Pros: No issues, fast friendly service. I was pleasantly surprised..
Feb 1 2016
Pros: Nice service. Processed through three people in line very quickly. Car was in decent shape.
Feb 17 2016
Pros: Price, car worked really well for needs, great service.
Cons: Marking up existing damage to the car with a highlighter and then giving me a copy without the markup for me to verify with the car. Seems like a recipe for insurance/damage fraud although I did not seem to have any problems.
Pros: I like that Alamo does not hassle me about insurance and upgrades. I've been harassed and insulted by other car rental companies at Austin-Bergstrom about upgrades, so it's really nice that when I say "no thank you", the person at the Alamo counter says "no problem!", and that's the end of it and I'm on my way with the car. This fact alone keeps me going back to Alamo.
The car itself was in great condition and I had no problems with it.
Jan 17 2016
Pros: Very quick and efficient.
Jan 28 2016
Pros: The lady who helped me pick up the car and modify the rental agreement at the ALAMO counter was incredibly helpful and kind.
The car was generally clean but there was some nasty stuff down under the seats.
Jan 30 2016
Car not ready to rent
Cons: Car had a low tire, i had to put air in. No washer fluid, very scary. Smelled in cabin. Less then half a tank of fuel on pick up.
Feb 27 2016
Pros: Ease of pickup and drop-off; excellent price for a one-way rental.
Feb 28 2016
Pros: Car was a delight. Clean, spacious and excellent physical condition. I would certainly run from Alamo again. Great value.
Feb 28 2016
Pros: Staff very helpful and responsive. Short wait time. No hassles.
Mar 29 2016
Pros: The car was clean. The check-in and check-out were very simple quick.
Cons: The way the driver's seat was configured, I had to sit too low and there was no apparent way to adjust the seat height.
Apr 2 2016
Pros: Great customer service! Fast and friendly.
Cons: Cars available were not consistent with sample model advertised. Wiper blades in bad shape.
Cons: Company included a daily roadside assistance charge on the bill without giving a chance to decline, and the displayed rate on Kayak did not include a *mandatory* airport fee. Wouldn't rent with them again.
Nov 1 2015
Cons: We returned the call full but were charged for the filling fee. This likely arose because there was no authorized attendant in duty to give us a receipt.
Nov 15 2015
Pros: Car was clean
Cons: Too many additional charges occurred. These should have been told upfront. I will not use Dollar again.
Nov 17 2015
You Should Consider Something Other Than DOLLAR Re
Pros: The auto was a 2015 Toyota Corolla. Nice car, comfortable interior, fair mileage.
Cons: Dollar service representative totally misrepresented the tollway charges to us by telling us there was a $45 tollway charge if we didn't purchase the Dollar rental tollway service (~$32) from Dollar rental because you couldn't pay cash on tollways. Found out after we got on the tollways that we could pay by mail.
Was shocked that a quoted $76 rental turned into a $175 rental when we received our invoice! More than double the quoted price with taxes, fees, unwarranted tollway charges, and additional driver costs!
Will be going back to Hertz since they are at least up-front with charges...
Dec 8 2015
Not As Advertised
Pros: Car was clean
Cons: Dollar tacked on a ton of fees. Your site said "includes fees and taxes". My $190 reservation turned into a $303 rental. I will not use Dollar again and quite possibly never use Kayak again
Dec 15 2015
Pros: Service was pleasant. Liked the car.
Cons: I didn't like that I was charged over 70 dollars in hidden charges. I bought the 42 dollar toll pass but was charged for other fees. So my 174.00 rental turned into 307 dollars
Dec 21 2015
Nice car , very good service
Pros: Loved the car. Ran well. Great maintenance.
Cons: Administrative issue getting our reservation through from mobile app at landing to the counter at the austin airport counter.
Dec 21 2015
Last Minute Deal with Great Satisfaction
Pros: I had a last minute transportation emergency and needed a rental. I scoured online and found a great deal on Kayak.com. I placed my reservation 10 hours before the reservation time. Their free cancellation and inexpensive cost bought me in. I received a Black Corolla, the latest model and was surprised to find a full tank of gas awaiting me. The ride was smooth and insured (Allianz). Dollar Rental Car took care of all my transportation needs and saved me a huge bill if I had taken a rideshare service.
Dec 22 2015
All it's fine
Pros: Good price, easy return gestion, nice and clean car, professional asisten
Cons: The pick up counter was difficult to locate,
Dec 28 2015
poor customer service
Cons: I did not even get to rent from Dollar because they only had one desk agent at rental counter and line was so long I went to competitor next door. There was 5 people ahead of me in line. After waiting about 20 minutes, the line was not moving so I walked over to Avis and the had same rate and no line so I rented there. Can't understand whar Dollar is thinking having one agent at busiest time of year (Xmas).
Cons: Outrageous fuel charge for not being able to refilling the tank before drop off to catch a plane. 3× the cost of fuel.
Oct 19 2015
Pros: Drop off was fast
Cons: Rental agent slow and very pushy with the insurance and fuel options
Nov 9 2015
Inefficient drop off process
Pros: The representatives checking me in to pick up the car were great. Friendly and professional staff.
Cons: To start with, I was given a small smart car that is not made for the rain. Unfortunately, whenever 18 wheelers passed me on the highway the car shook violently. The worst part is when I returned the car no attendant was there, so I filled out the slip as instructed with the date and time 11:06pm. A week later I checked my credit card and the charge was for two days instead of one. Even though there was no attendant, they claimed my car was turned in late at 4am. I was 30 minutes trying to resolve this. Unacceptable.
Nov 25 2015
Poor customer service
Pros: Budget is located on-airport in Austin. it's still a bit of a walk for sure but it beats a shuttle bus to a remote location
Cons: Counter agent was awful from the get-go. Not sure what was angering her in life but she made a point of taking it out on me. Four of us traveling for a funeral - I reserved a Ford Fusion sedan car or similar. No sedans left so she told me my "similar" options were a truck or mini van since they are" similar". I disagreed that a truck or cargo van aren't similar to a sedan car, which only turned her cold attitude into lousy. When I asked more info about the mini van it turns out to be a 12 passenger CARGO VAN. Not doubt in my mind whatsoever that she purposely misrepresented it as a "mini van" in the hopes I would just taken it and leave. I told her no on the truck or cargo van. So she said I could get a Ford Excursion SUV but she would NOT wave or reduce the $50 upgrade fee. It's evident that woman should not be in a customer-facing role. Not one ounce of politeness and she was manipulative. she could not have cared any less about making sure I was a satisfied customer.
Dec 12 2015
Impossible to extend
Pros: There is no way to extent the contract and stay with the car an extra day. When I contacted a Budget agent she told me I would have to call the actual branch I rented from, and when I called that local number it redirected me to the national number again.
I just stayed with the car one more day and I will figure it out when I get back, or let them call me wondering where is the car.
Dec 28 2015
Unbelievable lack of professionalism
Cons: Everything! 1) branch at airport does not communicate with the call center and vice versa. 2) call center apparently can't contact branch directly to verify actual car availability. 3) took our reservation but didn't have cars available since the day before. 4) no support at all, it felt like I was talking to a bunch of kids that didn't know what they were doing!
Taking budget of any future rental options
Jan 27 2016
Pick up and drop off
Pros: Pick up at the airport was professional and prompt
Cons: Dropoff in New Braunfels was a joke. The office supposedly opened at 7:30. We got there at 10 on a cold and windy morning. The place was locked and nobody answered the phone. We left three messages. We were on the verge of just leaving the car there when the clerk finally strolled up at 10:30..
Mar 14 2016
Hold on my bank account for a one day rental??????
Pros: Car was okay.
Cons: Well, I rented a car for one day, which I was told the cost totaled around $180 for the day, plus I got renters insurance. I was charged for that AND I then had a charge for $477 on hold in my banking system for almost a week now. I have NO CLUE what this charge is for and I am very angry about it! I paid for the rental, I dropped it off on time in good condition and the gas tank was full. I have tried to resolve this issue for a whole week now and all I get is a different story from everyone I talk to.There is no reason at all that Budget should be holding MY MONEY from me. This is unacceptable and I will not use you business ever again.!
Apr 26 2016
You guys were awesome!
Pros: My flight was very late - I did not arrive until 2AM, however, the Avis counter gladly and cheerfully processed my reservation. I was afraid i would have to sleep at the airport until 6am when the office opened, but you were there and I appreciate it immensely.
Cons: I was not able to get through to Budget on the phone - I called 3 times. Also the car I had was not great: there was rubbing in the left front break area and I had no idea how to start the car (push button + apply break)
May 27 2016
Pros: The car dropoff in Austin was quick and efficient.
Cons: They didn't have the car I reserved, and the only option was a smaller one, which wouldn't work for my size party. Very frustrating and embarrassing. Fortunately, I went to Avis.
Jul 16 2016
Reserved car not available--offered other car for
Cons: Fox claimed Kayak over-booked.
Jul 16 2016
Pros: The car was nice, a good size and the drive was very smooth. It was a great price!
Jul 22 2016
Did not have the reserved rental or equivalent ava
Cons: I had reserved a ford Mustang Convertible for an entire week for use during a wedding. When I arrived at the counter, they did not have the reserved car due to "mechanical issues". On top of that, they did not have any other vehicles of the same type. They tried to offer me a 4-door sedan, but there was a very particular reason I had reserved the convertible. I was forced to walk down to a competitor's kiosk to rent the same car. I find this very unprofessional and I do not recommend FOX in any way shape for form to anyone visiting the Austin area.
Aug 12 2016
Pros: I liked the fact it was cheaper than all other competitors.
Cons: I do not like the fact that I do not have my deposit back yet!
Aug 17 2016
Cons: Pick up and drop off is understaffed and wait time is too long
Sep 8 2016
Worst service in industry ever!
Pros: The glamour of inexpensive offering
Cons: A whole scam of overcharging
Rudeness of staff
a smoking car while asked for non-smoking
dirty inside the car
drop off took forever
pickup took even longer
Sep 11 2016
Poor customer service policies
Cons: Our plans changed so my husband ended up traveling alone. Unfortunately I had made the reservation and they refused to let him pick up the PRE-PAID rental. Had no choice but to make another reservation at all different agency and kiss my money good-bye.
Sep 12 2016
Pros: Rental rate was very cheap. Rest were okay like any other rental companies.
Cons: I asked for a full size car, not a minivan. I had to take a minivan. The GPS was not updated. The display kept saying that services were needed.
Sep 15 2016
Get where you need to go for a bit less
Pros: Clean functional vehicle
Cons: Tire pressure indicator came on during trip, no real problem
Cons: The outside off the car was cleaned but I didn't notice till I drove away that the inside of the car was dirty. It seems like the previous renter spilled coffee and it wasn't cleaned up at all.
In addition, I dropped off the car in the morning and there was no room to enter the Thrifty drop off rental. There were about 15 returned cars parked all the way up to the entrance. The reason why is because there was no one working there at that time (5 to 6am), this delayed a few of us who were dropping off at that time. There is a poster that asks renters to write down mileage and gas and to leave the key and jacket in the dropbox WHICH was broken. Very inefficient and insecure system.
Oct 31 2015
Cons: Smelled like smoke,
Nov 2 2015
Please have someone call me
Pros: nice car, easy process.
Cons: The tags were expired and we got pulled over, missed our swamp tour because of it.
Car was dirty when we picked it up, wrappers in the back seat and the car was dirty.
I want someone to call me please.
Dec 22 2015
Double the price
Cons: Kayak quoted me at $78 and change and when I got to thrifty I ended up paying $150 and change. So disappointed. Thrity has no info from the third party I went through on Kayak. So many more hidden fees. Kayak or its third party and Thrify need to communicate. I won't be using this car service in the future.
Jan 13 2016
Pros: Fast service. Quick return system.
Jan 29 2016
Pros: New vehicle at a very affordable rate
Cons: Maintenance was somewhat lacking. Tire pressure light was on and should have been taken care of prior to pickup but other than that, it was a great rental.
Jan 29 2016
Left with a sour taste
Pros: Fast service, clean car.
Cons: The cost quoted on kayak was not accurate when I arrived to pick up the car. Even without paying for any of the extras (insurance, gas, etc.) It was 25% more than I expected based on my reservation quote & the thrifty person who I dropped the car off with was very rude.
Feb 8 2016
Cons: I was charged more than my quote and told too bad by local Thrifty agent.
Feb 13 2016
Pros: The car and checkout were both good
Cons: The price! The estimate on Kayak was $61. My actual price was over $150. I was tricked by Kaual to think this was the actual.
I will not use Kayak again nor would I ever recommend them.
Kayak uses deceptive pricing to hook a customer then the merchant, in this case Thrifty, claims they cannot live up to Kayak's pricing.
I was tricked once - it won't happen again!
Feb 16 2016
Pros: Liked the price found on line.
Liked that it was on-site at the airport and did not have an off-site location. Car rental facility was beautiful.
Cons: Car interior was very stained, but that is o.k. just sad that people when they rent to not take better car of the fabric. My only real complaint was the $20.00 toll road charge add-on. I did not see that information anywhere when making the booking. I told the women at counter I would be only on 71 W and E and 183 N and South only as far as the arboretum area of AUS. She said 183 was a toll and I would have to pay the $20. In fact, I learned from residents of AUS that I was Not ever on a toll area of 183. So felt that was not a legitimate charge.
Pros: I loved the fact that I could change the location for returning the car within Austin at no additional expense
Aug 12 2016
Good customer service
Pros: Easy access to get a car.
Car was in great condition.
Cons: Had trouble finding the Avis in San Antonio but luckily was only a few blocks from where the Internet told me it was.
I was bill for an extra day when I was 10 minutes early but the Avis rep fixed it and was not charged. Only complaint was it took 20 minutes to get fixed when there was no error my part
Oct 18 2016
Ford Fusion Knocked My Socks Off
Pros: Wow! The Ford Fusion Hybrid was an amazing car to drive!
The dashboard was a wealth of information!
Aug 25 2016
Pros: Service was absolutely excellent! They had the perfect car for me. The car performed beautifully. ...just what we needed. I even got a ride home and a tattoo artist referral out of it! Will always use them.
Aug 29 2016
Pros: Associate at the deck wax very friendly. I was in and out in five minutes both times
Apr 1 2016
Pros: Good clean car with good mileage.
Sep 8 2016
You lied to me.
Pros: Nothing. Even though your confirmation told me to pick up and return to the Presidential address on the airport grounds, I was told I would have to go to a different off site Avis location on highway 71. There were no free shuttles so I would have to pay $40 for a shuttle one way.
Cons: I had to pay $100 more to get a car from the airport Avis location and they had very little to choose from at that late date. You sent a confirmation with the wrong location address and I would have had to pay $40 to be shuttled there. I WILL NEVER USE YOUR COMPANY AGAIN!
Aug 14 2016
Pros: Very friendly and helpful staff!
Cons: It seems a bit high priced.
Aug 29 2016
Friendly staff didn't wait too long
Pros: Super friendly straight forward transaction
Cons: Maybe show more features how to use car - windshield wiper, ax but he was the only one working with customer behind me
Aug 29 2016
Pros: The storefront was in Walmart and there was no waiting when I went to pick up the car.
Cons: There were out on fees for everything colon XM Radio, vacuuming it out if it was extra dirty, and toll road fees.
Cons: I had to wait 15 min to get my reserved class of car because it was being used to pick up someone else... Seemed like suboptimal timing.
Oct 13 2016
Cons: Garbage experience. Ended up renting from a different company.
Mar 8 2016
Pros: Ease of service
Cons: The choice of cars was a bit limited.
Mar 29 2016
Pros: Very quick and easy. Car upgraded.
Cons: Upselling insurance and the like.
Apr 9 2016
Very good except hard sell for insurance, no trunk
Pros: Timely, friendly staff. Car in very good condition. Easy return.
Cons: Hard sell at check out for insurance marred what was otherwise a very positive experience.
Our rental vehicle didn't have an enclosed trunk (it was a Nissan Versa), which seems a bad choice for a rental fleet vehicle. Didn't cause any real problems, but did require us to change our plans one day to avoid having to leave luggage visible in the car.
Jun 16 2016
The car was great and the service was prompt.
Pros: There was no hassle at all. They checked my ID and credit card, and promptly brought the car around.
Sep 18 2016
Oct 2 2016
Cons: I was accused of smoking at drop off because there were pre-existing cigarette ash marks in the car.
Oct 15 2016
All I did was drop off the car so...
Pros: This part of the review doesn't make sense. Needs an n/a button. The drop off was easy, orderly, and friendly. They helped me make sure that I wasn't charged extra because of the delay in getting the car to me.
Oct 18 2016
The. Fastest. Dropoff. Ever.
Pros: It literally took less than a minute. It actually took us longer to take our luggage out than to check out.
Pros: Quick, friendly service. Great car, fast pick up an return.
Cons: Windshield wipers were a bit bare.
Apr 24 2016
Cons: I arrived to rent the car and they did not have one for me!
They did not have the courtesy to call me!
Jun 30 2016
Cons: Customer service was bad. Called for timings for drop off. Customer service gave wrong information. Drop off had no after hour service. But I was told otherwise
Mar 28 2016
Cons: I was upset that my car didn't have a USB jack in it.
Apr 11 2016
Pros: I liked that you could pick any car in the size you reserved that was available in their lot
Apr 23 2016
Cons: The car had someone who smoked vapor in it before me and it reeked. I tried to exchange it but there were no more cars available. I had to drive with my windows down for a couple days to air it out.
May 7 2016
Experience was Great. It was East To Check in and
Pros: For what I selected, it was a good car. It came equipped with SIRIUS radio, which was a plus since I was driving acros state
Cons: I didn't like that that I only had the preview channel to listen to.
Sep 26 2016
Pros: The vehicle was clean inside. Paperwork was quick.
Cons: The vehicle had several major dents and scratches. I was charged an additional $40 than the prepaid purchase for "taxes and additional fees." That's over 50% of the original quote. I didn't like how they told me to pick a car from the lot and mark the paper for damages myself then drive it to the gate to have them reinspect it again.