Pros: The agent at the Santa Rosa Ave. facility was phenomenal. He tried to change my flat tire and got me a different vehicle when he realize we didn't have the key to unlock the Lugnuts on the Volkswagen.
Cons: I rented my car at the Santa Rosa airport facility. A walk around of the car was not done. I was handed the keys and told the car was out the door and to the left. It was dark and there was a huge parking lot to my left. I had to press the door lock on the key fob to even locate my car. The next morning, I had a flat tire, so could not return the vehicle on time, after waiting two hours for roadside assistance and eventually canceling it. I was charged an extra day and a late return fee, which I was assured would be refunded. I tried to call the manager at the Santa Rosa airport facility, but could never reach a person. I was repeatedly transferred over to the national reservation line, where I was treated rudely and abruptly buy all four agents I spoke with. The final one, was the worst. I asked to speak to his supervisor and he told me that he was the supervisor. I was appalled at the treatment and the service I received. In desperation, I finally called a Hertz agent at the Santa Rosa airport, knowing the counter was directly adjacent to the Budget counter, and asked that the Budget agent call me. I never received a call. I will never rent from Budget again