Pros: We had a reservation for a compact car, and were offered an upgrade to a larger car at no charge. Had a Hyundai Sonata, very nice car with good fuel economy.
Cons: We arrived at Halifax airport late (9:30 PM), and called the number. No answer. Waited about 10 minutes, called again, go someone to pick us up. Staff should have headsets to be able to answer phone wherever they are, to avoid panic attacks by customers.