Cons: The return process was a bit slow. When you reach the counter the service was good, but to reach the counter when there is a crowd and the process itself took some time and could be very stressful especially when you have a flight to catch.
I reached 2 & some hours before my flight but had to board as I finished, luckily I had only carry-on.
Sep 3 2016
Simply a pain
Cons: Slow service at both pick up. Car old and dirty. Car wouldn't start the first morning in town. Luckily Budget had an office in our hotel which was able to switch it out fairly quickly. Second car was significantly better. Drop-off took forever. Cost ended up being $60 more than cost booked through Kayak.
Sep 17 2016
Pros: Drop off teller was very friendly and understanding.
Cons: Upon arriving at the budget counter the wrong charge was stated. After that was rectified the fees stated on your website of 180 was then increased to 280 US with a further $100 US being held on a cc. None of these were indicated on your website and was a major inconvenience with regards to the budget I allocated.