Pros: Big newish car, easy drop-off, very low rate.
Cons: It was a Jeep Compass with a very small engine. Therefore the car was struggling sometimes with even basic highway acceleration. Other than that everything was great.
Oct 27 2016
Better than expected
Pros: easy in and easy out.
Cons: car was a little dirty.
Nov 16 2016
Pros: Speed, cleanliness and an upgrade!!
Nov 8 2015
Cons: I reserved an economy car to save gas . The person at the counter said they were all out of the cars , and the only vehicle a big car. She was very rude and said either I take that car or find another rental car place.
Jul 11 2016
If you don't care that they give you more than you
Pros: Giant Jeep rental at small car price. With all the other rentals across from the terminal.
Cons: Return sign hard to see, had to drive around again? Seriously, that was my only complaint....
Sep 12 2016
New car experience
Pros: Sporty little red Jeep, was a different driving experience for me. It was fun to drive and easy to adjust seat and mirrors. Good visibility and I felt comfortable in it right away.
Cons: The vehicle, despite giving the appearance of a 4x4 off road potential - it did not have a lot of guts. 4 cylinder with no overdrive left us knowing this would not be our choice of a full time car. But it was still a great choice for a change of pace and it served our needs well.
Sep 14 2016
They forgot our child car seat
Pros: Price seemed good, but can't rate anything else as we cancelled our reservation due to a major error on Payless' part.
Cons: Landed after midnight to find out they'd forgotten a car seat for our youngest child (which I had called and specifically ordered several days prior). Fortunately one of the competing rental services was still open, so we were able to cancel the Payless reservation and switch.
Sep 18 2016
It was perfect
Pros: Price, quality, service
Sep 19 2016
Cons: They didn't have a car for us despite having a reservation. We had to go to another company and pay twice as much. I was very upset about the situation. I'd much rather pay a few dollars more for reliability
Sep 25 2016
Payless at Pitt
Pros: Friendliness and efficiency of staff
Cons: Up charge of $10 to allow my husband to drive
Pros: Easiest time I've ever had getting the car - took a couple minutes - maybe less. Wish it was always like that.
And friendly service! I was in Pittsburgh - they were extremely nice and helpful.
Jan 27 2017
Pros: Easy pick up and drop off. Cheap prices. Nice staff.
Jul 17 2017
Pros: All of the Alamo people I dealt with made the experience easy, quick and simple.
Jul 12 2016
Cons: Windshield had something that had dropped down it and wouldn't clean off (maybe wax?). Made it hard with evening sun glare.
Sep 6 2016
Best location lately
Pros: Fast checkin, quick pickup, friendly staff, easy return. Overall best rental company/location I've had in years.
Cons: Nothing. 100% positive experience.
Sep 12 2016
Overcharged by $174
Pros: Car was good.
Cons: The receipt I signed said the total would be $145. I was charged $308. I called and was told they had accidentally charged me for an extra day and at twice the rate I should have been charged at. They said my new total was $134 and the rest would be refunded. It has been several days and I haven't received a refund.
Sep 16 2016
Sep 19 2016
Pros: Rented economy,they were out . gave us a Ford edge suv. Very nice
Oct 3 2016
Pros: Low mileage, clean car.
Price was 1/3 lower than the competition - Hertz and National.
Efficient, very courteous staff at pickup and drop off.
Cons: Nothing. Perfect rental
Oct 3 2016
Pros: Prompt and courteous service.
The Alamo staff selected a great car and we had no issues
Cons: The musical ditty the Kia played upon entering and exiting the car. So annoying. And the seat didn't fit me well. But that is Kia, not Enterprise.
Jan 9 2017
Pros: They called in advance to confirm
Cons: When I learned they were 30 minutes from the airport.
May 17 2017
Cons: Flight was late and facility was closed
Dec 4 2016
Cons: They promised me by email that the total amount was $379, but they charged me $479. I Called them and they agreed to fix it, and it has been one week, and still no refund. Bad customer experience.
Jan 4 2017
Pros: I called about 10 AM to advise them I would be about an hour and a half late late picking up the vehicle. Instead of 12 it would be more like 1:30 or 2PM. My paper work said that thy closed at 1 PM however they had decided to close at 12 PM. I asked them if they could stay open until I got there but they would not stay past 1230. Considering that it was a ten day rental I would have thought they would be more accomadating. They weren't and I had no car until Tuesday when I got one from the Enterprize at the airport who provide excellent service and flexibility.
Cons: Their service and restrictive way in which they operate. not customer oriented.
Feb 20 2017
Cons: The smell in the car
Jan 17 2017
Pros: Easy, fast pick up, in and out of location. Everytime I rent though car is never clean
Jun 13 2017
Double check the details
Cons: I requested to pick up the vehicle at the PIT airport (as that was where we flew into). The person at the desk could not find the reservation, since the pickup location was somewhere downtown Pittsburg (NOT at the airport). Instead of the 10 day rental price I was quoted, the price to get the vehicle at the airport was twice as much.
How can I request a PIT airport pickup, and get a downtown pickup location? Yes, the reservation identified the pickup location address, and I did not double check the address. The person at the counter (at PIT airport) said she has seen this problem occur a number of times.....I am not alone.
Bait and switch? Not using Kayak again!!!
Jun 14 2016
First bad experience at Enterprise
Cons: I reserved a car a month in advance from the Pittsburgh Airport. When I got there, I was told that the reservation was not made for the airport but from their corporate center, which was closed (at 4:30pm on Saturday!). They could only give me a same-class car for 3 times the price ($150 for 2 days, versus $45 for 2 days), because the US Open golf tournament was in town. I went to another company and got a slightly better rate, but ended up getting a car for $120. Very disappointing!
Cons: My flight arrived 30 minutes late and I discovered the staff had abandoned the rental counter, leaving me and six other customers stranded at the curb at 2 in the morning, 13 miles outside of the city. This despite me having prepaid for the rental car and having a confirmation number. Hertz and Kayak... never again.
Oct 27 2016
Nov 22 2016
Pros: Service staff were very friendly and helpful. No return hassles, quick and efficient.
Mar 6 2017
Pros: Got this one supercheap mainly bc it was from the airport
Mar 8 2017
Expect to pay more
Pros: Although the price of the rental was very reasonable, and they did deliver what I rented, they took all of my paperwork from me when I dropped of the car. So when they charged my credit card more than what the receipt said I would be charged, I didn't have proof to dispute the overage. I now see that this is the norm from Hertz.
Mar 11 2017
Pros: It was hassle-free process.
Cons: It was a bit more than what i would have like ro pay. Overall, not bad.
Apr 17 2017
Pros: Clean car and nice ride. I had an overall great experience.
Apr 19 2017
Cons: Car had been smoked in. Evident by the smell after it would sit in the sun with the windows up, as well as the 2 cans of air freshener rolling around in the back
May 16 2017
Pros: Plenty of people at counter at a busy time when I picked up the car. Location within airport is very convenient. Similarly, drop-off was very efficient. Excellent customer service overall.
May 28 2017
Please refund PREPAID for not using.
Cons: Hertz rental from Pittsburgh to Pittsburgh, 5/17/17 to 5/18/18, for 1 day rental. We ended up not using this PREPAID can rental, for $33+, and called and wouldn't REFUND us this amount. We'll remember this when we need to book a future rental. Why can't $33+ be refunded to our credit card???? Sometimes travel changes, and a refund would be appreciated!!! Thank you! Daniel J Richardson, Adriene E Nawrocki
Pros: Not much, the car was clean, but shouldn't that be expected.
Cons: Unfriendly staff both when renting and returning the car at the PIT airport. They acted annoyed that I wanted to give them my business. When renting, the agents were talking about other rentals, not giving me their complete attention. Upon returning the car, they couldn't find my reservation, why ? Because they had it under a totally different name. Probably because they were completely distracted during the rental process. I had to find the Kayak reservation on my phone to help them. This experience has convinced me I will never use Budget again.
Oct 22 2016
Pros: The condition of the car was great, a newer Chrevrolet Malibu. Good gas mileage, great features, comfortable for long drives, etc.
Cons: The pick-up from BUF was a fiasco. The untrained counter person took almost 20 minutes at the counter to issue my car. I then received a telephone call from Budget two days later indicating that the car was not supposed to leave BUF. I was returning it to PIT, and the person had issued me the wrong car. When I returned the car at PIT, they could not find it in the system, and I was paraded back and forth between the Budget and Avis counters. I still don't have my receipt which they were going to e-mail me within an hour. A miserable experience!
Oct 29 2016
Pittsburgh (PIT) Budget Soars!
Pros: Attention to detail, customer service at the desk superb
Cons: Return service representatives; crummunginly
Oct 31 2016
Pros: Car was clean and drove well.
Cons: A little pricey
Dec 31 2016
Car smelled like smoke and was smaller than imagin
Pros: Pick up/drop off were convenient
Cons: -Car smelled like smoke with a blast of chemical treatment on top to hide it.
-Car was smaller than imagined for intermediate SUV. A Ford Escape or Rav 4 would have been much bigger. We did not like the Jeep, as we had a lot of stuff to haul.
-Car was uncomfortable and cramped.
Jan 27 2017
Cons: The car v smelled like smoke. Seat was uncomfortable. Two day charge was expensive. Poor signs at the return.
Jan 29 2017
Pros: Registration ready. Car clean. Easy transactiin.
Jan 29 2017
Cons: budget location at Pittsburgh airport parking garage was unlit and sign not visible
kia forte a poor car re comfort and handling
Pros: The car I got was in a very good shape and the service on return of the car was just great, friendly and easy to handle.
Cons: I ordered a SUV and sure enough there was no SUV availible on arrival. I took the van they offered me instead and the car was very ok.
As usual they staff on the counter tried to sell all possible insurance packages and the price went up from 201$ to 478$. The mood of the staff on the counter changed after I explained that I dont need any of the insurance and they had to change all back to the initial 201$ offer.
Nov 1 2015
Pros: Easy to pick up and drop off car. The GPS was especially helpful and easy to figure out as I've never used one before.
Nov 23 2015
Slow return process
Cons: Very slow to get car checked back in and waiting for receipt. Almost missed my flight (I was running late, though). It took about 7-8 minutes for the whole process.
Nov 30 2015
Cons: All the hidden fees
Dec 29 2015
Jan 19 2016
Bate and Switch!
Pros: Easy to get out of there. Was helped right away, handed the keys and was on my way in a clean car.
Cons: When I gave the time that I would be dropping off the next day, I was handed the keys and told how much my total would be. When I looked at my receipt, I found that I was charged for an extra day, plus all taxes and fees that go with it. Although I stated exactly when I was bringing the car back and was given a total based on this, they failed to mention that because it was a few minutes after 24 hours since I picked it up, I would be charged for the extra day. And to top it all off, the representative on the phone that explained this to me today was rude and condescending
Feb 14 2016
Suspicious gas gauge and too much up selling at th
Pros: Car was clean, if somewhat loud
Cons: The "up selling" was too much. The counter guy pushed hard to sell me a $60/day "protection" package on a rental that was nominally $10/day. Because it was snowing, I opted for the collision damage waiver - again more than 2 times the cost of the car. As we had packed in and were getting ready to pull out, he told me that the car handled poorly in the snow.
And there was something off about the gas gauge. We got the car and it read "full." We drove a total of 49 miles in an economy, fuel-efficient car. On the way back to the airport, it still read "F" but we stopped at the gas station that was about 500 yards away from the rental return and filled it until it shut off - it took 2.5 gallons (surprising for 49 miles in a fuel-efficient car). Then in driving that 500 yards, the gauge for the first time dropped below the "F". Dollar then charged me $13.99 as a "refueling service fee" to supposedly fill the tank, and refused to credit it back when I protested. There was definitely something suspicious in how that was handled.
Our $10 economy car rental ended up costing about $70 for about 17 hours and 49 total miles by the time all was said and done.
Aug 26 2016
very easy pickup
Pros: The car had great gas mileage and we were able to pick it up with no problems and minimal wait from the airport.
Sep 7 2016
Cons: He sold me on the pre paid gas and I barely used a half a tank so I was out that money. I was told I would get refunded back for any money that I didn't use
Pros: Car was very clean. The personel were very friendly and nice especially in Pittsburgh. Car was a brand new car.
Cons: I wish we could have an Ezpass. I forgot to ask and there was no option on online reservation.
Sep 19 2016
Would like to dispute additional charge
Pros: The van
Cons: The extra $$$ I was charged upon return. Not one single mention about the vehicle's operation. Return and extra $$$ were NEVER explained to me.
Oct 3 2016
It was a good rental in a good car with good milea
Pros: The car was a big smooth Sonata sedan. It provided fantastic gas mileage running around 37mpg on the highway.
Cons: No complaints.
Oct 25 2016
Do Not Try To Ask A Simple Question
Pros: Overall, everything was good, excellent even.
Cons: Actual pick-up and drop off were excellent, the problem I had was in the drop-off: Orlando International Airport has two terminals, different airlines in each. I did not know if this applied to the car rentals as well. Your system makes it very hard to get to talk with a person, as this question would not apply to the voice operating system. Very frustrating while in traffic driving around the airport, to the point that I doubt I'll use you again. I.E., if I choose to talk with an operator DO NOT program the computer operator to persist in it's attempt to service me. I have no aversion to using the computer operator, I just knew it could not help.
May 10 2017
Pick up took too long/dirty interior
Cons: Computer problem made the pick up time unusually long. Interior of car was dirty.
Sep 7 2017
Pros: The rental process was painless and quick. The people were friendly and courteous. The rental area is really convenient due to it being right outside of the baggage claim area. This doesn't have anything to do with Avis specifically, but it made for an easier rental experience with Avis in Pittsburgh. The car was better than I expected, in good shape, etc. The return process was easy and fast.
Cons: Nothing that I can think of.
Jun 17 2017
All good until drop off
Pros: Pickup was easy and smooth.
Cons: Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.
Aug 19 2017
Pros: The rep, Desiree, was so friendly and helpful. I had booked to the wrong location in PIT and she took care of it very quickly and really so warmly.
Cons: The line took quite a while to move through before I got there. Not sure what took so long.
Jun 6 2017
Poor customer service.
Cons: I requested an SUV a week in advance because I needed the space inside the vehicle to transport two bicycles. When I arrived to pick up the vehicle, the girl at the desk told me she didn't have an SUV, that I could have a sedan. There was no attempt to call me in advance to inform me of the situation, and she had an "it's somebody else's fault attitude. There was an SUV available at a location closer to my home, and had I received a call, I could have gone there. I don't think I'll be renting from Avis again any time soon.
Pros: Checking in at the counter was super easy - drivers license, a question about fueling the car and another about insurance and we were done at the counter! No pressure to ourchas ethe insurance. Easy access to the car out of one of the airport doors. Had a couple of minivans to choose from. Returning the car was even easier, pull in, let them check the mileage and the fuel level, and receipt in hand. They had luggage carts for us to use at no charge. Highly recommend!
Aug 7 2017
No agent at the counter at 6AM for reservation
Pros: Was upgraded to a great car, an Audi Q3 SUV. Made the long drive from Pittsburgh to Boston pretty comfortable. Thanks for that.
Cons: There was no ticket agent at the National counter at 6AM. Had to go out to the garage to find someone.