rent Hyundai car for my trip to Atlanta for 2 days
Pros: Good gas and neat car
Cons: Disappointed when I was on freeway and found out it didn't have cruise. I thought every new car should have cruise.
Nov 18 2015
Only one amenity missing...
Cons: The only thing I didn't like about this car was how basic the model was. there was NO way to plug in your phone to play your music. The USB port did not work for connectivity, only for charging - and there was no AUX port. Too bad I didn't bring my CD's!
Mar 14 2017
Pros: I was greeted with a smile. Checked in and upgraded quickly. Returning the vehicle was also quick. All my receipts came to my inbox without any hassle. Great experience.
Mar 23 2017
Pros: Easy pickup.. easy drop off.. super nice guys and price was great!
Apr 26 2017
Pros: It was pretty much Hassel free
Apr 29 2017
Pros: Vehicle was clean and in good condition.
Cons: The person assisting with the transaction lied to me. I left my wallet in the vehicle. I came back to ask her if I could look inside the car soon after dropping the vehicle. She told me that the car had already been rented out for someone else. She also said that she checked the vehicle and she didn't find anything. A day later, I get a call from this branch and the person told me that they had found my wallet. I came back into the branch and the same lady was there that had assisted me earlier. She wouldn't look me in the eye. She knew she had done something wrong. But the car itself was great. My only concern was the poor customer service.
Jun 14 2017
Excellent customer service (Brentwood, CA)
Pros: The agency in Brentwood in particular has an amazing group. Q called and said i can pick up the rental end of day, the day before im booked for, no extra charge, and so i did...easy, smooth, transaction. When it was time to drop off, i didnt have a way to get back home, so i called and, voila they have a drop off service AND a 30 min grace period which i really needed as i was running a lil late. Exceptional!! Thank you for your awesome service!
Cons: So far, nothing!
Jul 17 2017
Excellent service and value
Pros: I rented a full-size vehicle for an exhaustive month long trip out west. I shopped around for several months before deciding on the Enterprise Lee Hwy location for my rental. They beat all their competitors in both the Nashville and Chattanooga markets.
When I arrived, Robert was the person who handled my rental. He was excellent in both customer service and knowledge of the rental procedures. I chose a Hyundai Sonata and couldn't have been more pleased with the car's performance and comfort.
Thank you Enterprise and especially the Lee Hwy Chattanooga location for an excellent experience. I will definitely rent from you again.
Cons: Nothing, everything was great.
Jul 21 2017
Pros: the vehicle
Cons: the vehicle had stuff in it from another renter.also it took 30 min to get help when i returned vehicle.
Jul 22 2017
Cons: When I got there, they did not have a car for me and would not have a car for me. Said I booked it online, so was not their problem. I was on a very tight time schedule and the delay of having to find another car ended up causing me to miss a flight that evening. An interesting chain of events.
Pros: Pickup and drop off were very quick. All my questions were answered. I was able to change drop off locations without a charge. Gas mileage was excellent!
Jul 15 2017
Bad Hertz Center
Cons: Reservation was made 4weeks in advance. Location did not have my car ready. Delayed me 20-30 minutes on my 9 hour trip. Car was nasty dirty
Oct 12 2017
Minivan had roaches
Cons: The minivan had roaches in it, there was no replacement available to me in my city once the cockroaches came out of hiding that night. I could only replace it in Atlanta on my way to Florida. They charged me $50 for fuel when I dropped it off and got another van. No one told me that would happen. They only offered $50 for compensation. My 3 kids were in that car and my son and i are allergic to cockroaches. We had to wrap everything in plastic just to get to Atlanta in hopes that the bugs didnt get into our things.
Oct 15 2017
Pros: Had several choices of vans.
Cons: No windshield washer fluid.
Zero gas. Coasted to the closest station.
1/8 of a tank would have been nice.
Still a great van....
Dec 28 2017
Important information was not given initially
Pros: Did appreciate they were understanding and willing to work with you
Cons: No one informed me about the deposit amount until pick up
Nov 16 2017
Helpful friendly staff
Pros: Service - easy drop and pick up
Oct 19 2015
Pros: The car
Cons: Would not give the AAA discount promised in Chattanooga and were so so so rude in Tallahassee. Will never rent from Hertz again!!!
Mar 6 2017
Nice Value, Cool car, Great Experience
Pros: I liked the ease of renting and returning. I liked the quality of the car and the price was very reasonable.
Mar 28 2017
Escape with granddaughters
Pros: Offered an upgrade in size for very good price. Car very clean. Enjoyed renting from Hertz.
Cons: The price was a little steep for just having the car under 24 hrs,
Oct 6 2016
Pros: Price, economy, no hassle.
Nov 6 2016
Pros: Ended up with a nice, comfortable vehicle with all the bells and whistles.
Cons: They had originally given me a with a warning light on. After I insisted that the sales person sign something releasing me and stating that she told me that the vehicle was okay to drive, she decided to give me an upgrade instead.
Nov 21 2016
Pros: The easiest rental companies we have dealt with.
Nov 24 2016
Great service. Not so clean car
Pros: Service and price was great.
Cons: Was a pretty bad odor coming from the trunk. Sprayed twice with frebreeze and still was bad. Someone should have caught a smell that bad before renting the car!!
Nov 29 2016
Pros: Overall, 99% was excellent. Thank you.
Cons: I hit a heavy rain on my way home to Memphis. The windshield wipers were horrible. I recommend either replacing them more frequently or applying RainX to the windshield. Ensuring the safety of your driver should be a priority.
Jan 4 2017
Pros: easy,fast,good price, excellent employers, amazing cars
thank you all
Feb 13 2017
Pros: The price and quality of the car was goodi.
Cons: I did not like that my non-smoking car was smoky.
Feb 27 2017
Cons: I needed a little more help when I returned my car
Apr 3 2017
Pros: Upgraded car.
Cons: Car was no smoking but reeked of cigarette smoke :(
Cons: I had scheduled a smaller vehicle so that gas mileage would be good. When I got to the rental office desk, I was told that they didn't have any of the smaller vehicles so I would be getting a larger vehicle. I was then asked where I was going and when I said Maryland and Pennsylvania I was told that those states might be (I'm not sure of the exact terminology) extended mileage states. Upon checking, I was told that I would have to pay $20 a day for my 7 day rental. When I pointed out that I read that I would have unlimited mileage I was told that there was "small print" that mentioned about the extended mileage states. (This is not "unlimited mileage" and I believe it to be deceptive advertising) I was finally offered a "truck" for $10 extra per day which I declined due to gas mileage issues. I asked for my cards back, called for my ride to return and waited 30 minutes in the night air to be picked up. I scheduled a rental with another company when I got home and left the next morning without a hitch. I did tell the worker at Thrifty that I felt they would lose a lot of business with this deceptive advertising and I stand by that. I know they lost my business that night.
Mar 5 2016
Pros: Good price, friendly staff, car had nice amenities
Cons: My car smelled like cigarette smoke, I had to wait at the airport for 10 minutes to be picked up, and I had to wait when I got to the hub to be waited on when I was first renting my car.
Apr 4 2016
Awesome Jeep for phenomenal price
Pros: This is the second time I've rented with them and both times I've gotten the free upgrade to brand new Jeeps! The Jeeps were immaculate and the service was very friendly.
Apr 13 2016
Doesn't accept ALL debit cards
Pros: The truck was well maintained and got a pretty decent deal.
Cons: They didn't specify that not all kinds of debit cards are accepted. Even when I attempted to pay my deposit and thought I had, the rep didn't tell me the card or the payment weren't accepted. Also if you are using someone else's credit card to pay, they have to be added as a driver even if they aren't driving or even going on your trip. That is ridiculous to have to pay the additional driver daily fee for someone not even driving!
Apr 18 2017
Pros: The return lady was very nice
Cons: Hidden fees. hundreds of documents signing away my life. Paid extra for 'extra mileage use', felt like they wanted money and nothing else.
Apr 18 2017
Pros: The ease of booking line and price. I had never used Kayak before but will use you in the future
Apr 25 2017
Inaccurate price Wuote
Cons: When I arrived to the rental place and told them I was driving out of state they told me the price would be triple what I was quoted and it would be best to rent a different car. I ended up not renting from a Thrifty.
Jun 20 2017
No Problems and a Credit!
Pros: It was ready when we arrived. Brand new Dodge Caravan, with updated features. We returned it 4 hours early and received a full day credit. Drop off was even easier than pick up. Again, we had no issues at the Thrifty Rental in Chattanooga, TN.
Cons: The only issue was with the vehicle. The Caravan has blind spots at the back row side doors. You can watch your mirrors, yet never know a car is flanking you. You must swivel your head before changing lanes. Other than that, I almost would want to purhase a minivan!!!
Pros: Booked an economy sedan, but when we got there, the desk agent asked whether we'd like a convertible VW bug instead for the same price. It was a fun ride up through TN and VA to Washington, DC, in our tomato-soup red bug!
Cons: Perhaps because it had just come in, the car wasn't cleaned before we got it. The previous renter had obviously taken it to the beach, because there was sand on the floors, in the seat crevices, in the glove box, etc. Also, it would have been handy to have a copy of the car manual, as we had to figure out for ourselves which buttons worked the convertible roof and such. Finally, it was disappointing that the car had no USB ports, so we had no good way to listen to our devices or keep them charged during a 10-hour ride.
Cons: When I arrived to pick up the car, I was told they didn't have a car for me and it would be available until 1pm if it was brought back. When I called Customer Service, I was told to go to the air port and they would have a car for me there When I arrived there, they told me I wasn't scheduled to pick up the car until 3pm. They were wanting me to wait 3 hrs. for the car I reserved for 12pm. Then when all was said and done, I had to pay $40.00 more than the original price in order to get the car at the time I originally scheduled it for. POOR Service all around. The man in Chattanooga was HORRIBLE!!! He called at 11:30 to inform me the car wasn't going to be there. I asked why he didn't call sooner and he had no answer. HE SUCKS!! POOR additude!!!@