Good to know
Value for money
Distance to city center
|Chicago All airports|
Distance to airport
|"The beds were very comfortable!"||(in 40 reviews)|
|"Staff was extremely kind & accommodating"||(in 66 reviews)|
|"Best breakfast hands down!"||(in 30 reviews)|
|"No mini fridge, no hair dryer."||(in 13 reviews)|
|"No parking lot included"||(in 4 reviews)|
|"Room was clean but very dated."||(in 55 reviews)|
Time of year
Show reviews that mention
|comfortable room||in 170 reviews|
|staff were very helpful||in 144 reviews|
|great location||in 135 reviews|
|valet parking||in 109 reviews|
|parking cost||in 82 reviews|
|free breakfast||in 72 reviews|
|worst hotel||in 70 reviews|
|construction going||in 55 reviews|
|bed was very comfortable||in 53 reviews|
|service was good||in 34 reviews|
|good food||in 30 reviews|
|mini fridge||in 26 reviews|
|close to downtown||in 15 reviews|
|key cards||in 13 reviews|
|united center||in 11 reviews|
|union station||in 9 reviews|
|parking lot||in 8 reviews|
|good bar||in 5 reviews|
|water pressure was low||in 5 reviews|
|public transport||in 4 reviews|
|willis tower||in 4 reviews|
Nice for business. Expensive for ammenities provided.
Cleanliness, comfortable beds, easy access to valet car with texting. Friendly staff (except Monica) great location next to walgreens and not in a bad neighborhood.
No place to park yourself (wherever I booked this online, I filtered free parking into my stay, and this hotel showed up. So I thought I was getting free parking until I arrived and received a bill for it.) provided internet did not work for any of us in our room. We called the desk to ask for a fan and someone said they’d bring one up and never did, not sure if you even have them, but maybe call back and say that? Very expensive for no breakfast or pool. Monica was rude and hung up on me when I’m the phone with her.
Greatly disappointed. It was advertised to include parking although there was an attendant to go park your car. The hot water in the shower did not work. The room was nice and clean. It was very safe and secure
Charged for Parking.
I sent another review after check-in. I would like a refund for my stay. The listing said there would be a parking lot. Instead we were charged for valet, as the hotel only had valet. If I would have know this I would not have made the reservation. The front-desk staff would not refund this fee after explaining my situation. I could not cancel the reservation either. So we were forced to pay a valet fee. Also, valet couldn't confirm that our car was secure, so we had to bring in our music equipment. I suggested to the staff that we only pay for the time we used the valet -- since there were prorated fees displayed on the valet board. 0-12 hours = $25. We were only using valet from 11 PM to 9 AM. But were told it's an automatic charge for the whole night. Very unfair, staff was not cooperative, did not give us a number for Crown Plaza customer service. Will not stay here again. Please refund my stay.
Close to United Center, Greektown and Randolph St.restaurants.
There was construction going on in the parking lot that you see in the picture above,therefore there was no parking on site and the noise from construction started at 7 AM. Way too loud to sleep.....and we requested a late check out so we could sleep in after a Blackhawks playoff game!!!LOL LOL LOL. Couldn't take it and left by 10:30.
Wonderful night in Chicago
My family and me stated at your establishment for one night on Sept 15. Beautiful hotel, great accommodations and conveniently located. Really appreciate your wonderful service
Couldn't stay longer
Anchored in Chicago’s most vibrant neighborhood, Crowne Plaza Chicago West Loop is on the corner Madison and Halsted, where business meets exclusive. Whether traveling for business or pleasure, this hotel convenience and amenities for everyone.
Located in the corporate and residential district of the West Loop, Crowne Plaza Chicago West Loop is right in the middle of a trendy hot spot with an unmatched local feel. From debuting restaurants and luxury shopping to museum and street art experiences, this sought-after neighborhood is how adults experience Chicago. Randolph Street, coined “Restaurant Row,” is two blocks away, while United Center and Willis Tower are both less than a mile from the hotel. Just steps away are the University Village/Little Italy, The UIC Pavilion, Rush University Hospital, John Stroger Hospital, and the Chicago Medical District.
The variety of local amenities are just as wonderful the array of upscale amenities inside the hotel. Guests enjoy luxury fine dining and drinks, a full-service fitness area, complimentary morning coffee service, and a state-of-the-art communal business center with free WiFi. There is also 8,000 square feet of functional event space for meetings, conferences, weddings, and other special occasions.
Each room at Crowne Plaza Chicago West Loop comes with a walk-out balcony with views of the booming West Loop. In addition, a luxurious bed with soft, plump pillows, and a Beekman 1802 aromatherapy sleep kit await for a restful night’s sleep. There are several different layouts and room sizes available to meet the needs of all travelers.
Experience all that Chicago has to offer with the Crowne Plaza Chicago West Loop ideal location and extra hotel amenities.
based on 782 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Crowne Plaza Chicago West Loop
Does Crowne Plaza Chicago West Loop have special cancellation policies due to coronavirus (COVID-19)?
Where is Crowne Plaza Chicago West Loop located?
When is check-in time and check-out time at Crowne Plaza Chicago West Loop?
Does Crowne Plaza Chicago West Loop offer free Wi-Fi?
Does Crowne Plaza Chicago West Loop offer free parking?
Does Crowne Plaza Chicago West Loop offer free airport shuttle service?
How far is Crowne Plaza Chicago West Loop from the airport?
Can you bring pets to Crowne Plaza Chicago West Loop?
Does Crowne Plaza Chicago West Loop have a pool?
Reviews about Crowne Plaza Chicago West Loop
Most Popular Landmarks
- Willis Tower 0.6 mi
- Chicago Theater 1.1 mi
- Chicago Cultural Center 1.2 mi
- Symphony Center 1.2 mi
- Art Institute of Chicago 1.2 mi
- Cloud Gate 1.2 mi