Overview

Crowne Plaza Chicago West Loop

733 West Madison, Chicago, IL 60661, United States
+1 800 863 7818

$122+

Overall guest ratings

8.4/10 Excellent
Based on 780 reviews

Review highlights

  • 10.0
  • 9.2
  • 9.0
  • 5.5

Good to know

  • Clean rooms
  • Friendly service
  • Great shopping

Nearby

    Show all

    About

    At the Crowne Plaza Chicago West Loop Hotel, we are surrounded by the popular Randolph Street restaurants & the authentic flavors of Greektown . Our business travelers enjoy being within walking distance of the Financial District, Willis Tower, University of Illinois- Chicago & numerous other companies that are headquartered in Chicago. Your success matters. With over 8,000 sq ft of flexible meeting space, a dedicated Crowne Meetings Director, creative menus, complimentary Wi-Fi & business center, the Crowne Plaza Chicago West Loop is committed to the importance & success of your meetings & events. If you are coming in for vacation, there is plenty to do in downtown Chicago. Whether you are here to shop at the Magnificent Mile , take in a show in Chicago's Theater District , see a game or concert at the United Center (home of the Chicago Blackhawks & the Chicago Bulls ), our hotel is the ideal place to stay. Located within blocks of Union Station, & right off of the 90/94 Expressway - our West Loop hotel is easy to get to. As the only hotel with walkout balconies in every guest room; our views cannot be beat. No matter what brings you here, we are sure to complete your trip with outstanding service & amenities: fitness center, free Wi-Fi, and two acclaimed restaurants, Dine & MetroKlub, the only full service Kosher restaurant in downtown Chicago.

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    InterContinental

    Amenities

    • Parking
    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Concierge service
    • Cribs available
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free Internet
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Cable or satellite TV
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    Reviews

    Guest reviews

    Overall Rating

    8.4 Excellent
    Based on 780 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 9.2 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      8.3 "83% were impressed by the valet service."
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.0 "Easily accessible by car, said 80%."
      9.5 "City centre within easy reach, said 95%."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 7.2 "Good breakfast."
      9.1 "91% were happy with the price of the breakfast."
    • 6.7 "Rooms are ok."
      5.0 "Only 50% said rooms were big enough."
      5.0 "50% thought the minibar was ok."
      5.0 "50% thought the bathroom was big enough."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 5.5 "Internet is average."

    Overall Rating

    8.6 Excellent
    Based on 405 reviews
    • 9.2 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      8.8 "88% were impressed by the valet service."
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.0 "Easily accessible by car, said 80%."
    • 7.7 "Tasty food."
    • 7.5 "Good breakfast."
    • 7.2 "Good bar."
    • 6.7 "Rooms are ok."
      5.1 "Only 51% said rooms were big enough."

    Overall Rating

    8.5 Excellent
    Based on 179 reviews
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
    • 8.7 "Generally very clean."
      8.5 "85% said rooms were clean."
      9.2 "92% thought it was clean."
    • 8.6 "Location is great."
    • 6.7 "Average value."
    • 6.6 "Rooms are ok."

    Overall Rating

    7.9 Good
    Based on 148 reviews
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
    • 8.9 "Location is great."
      7.5 "Easily accessible by car, said 75%."
    • 8.3 "Generally very clean."
      8.3 "83% said rooms were clean."
    • 6.4 "Rooms are ok."
    • 6.2 "Breakfast is mediocre."
    • 4.8 "Internet is poor."
      3.4 "66% said the wifi quality was bad."

    Overall Rating

    8.2 Excellent
    Based on 46 reviews
    • 9.1 "Terrific location."
    • 9.1 "World class service."
    • 7.0 "High comfort."
    • 6.4 "Rooms are ok."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent Reviews

    Find reviews that mention
    union station
    close to the magnificent mile
    great view of city
    volume low
    valet parking
    parking nightmare
    mandatory valet
    balcony door
    grocery stores
    great location
    come assist
    good food average
    crowne plaza
    expensive parking lot

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