Mccormick Place Guest House

Nothing. Only parking is on a busy street in a bad part of Chicago. On Thursdays you have to have your vehicle off the street by 7 am...but there is nowhere on the property to park. Property shows as having parking on site...not true. I would not park my car in that neighborhood.

They cancelled the reservation without giving a refund. Why? Because when it's cancelled it is VERY difficult for the traveler to share their dissatisfaction in a survey on hotels.com.

Customer service/always the problem

I never got the opportunity to stay at this establishment. I ordered the room Friday night at about 1 in the morning not realizing if it was handicap accessible or not, I immediately tried calling the customer service line after booking. Nobody answered the line and the website said I was outside of the time limit to take a refund so I was in Massachusetts at the time and got my car with my handicap friend drove all the way to Chicago got there at 4 in the morning to realize the stairs were too narrow for me to get my friend up them, usually I help him and non accessible spaces but this was not one of those times. I called the next day as I was leaving Illinois and entering Wisconsin and the landlord of the property refuse to issue me a refund and said it was our fault that we didn't get it handled sooner. Like I said earlier we called and I left a message, but nobody responded and generally hotels have 24 hour customer service.