Warwick Allerton Chicago

Location

When I arrived, they had no record of my reservation. Had to wait over 30 minutes to finally get my room and then got overcharged.

The service was terrible. The bellhops never helped with any bags which was difficult since the lobby is on the 2nd floor and the elevators are so tiny, you can barely fit yourself and you luggage through the doors. When I got to the checkin desk, I asked if they could hold my luggage since I was a few hours early, so they told me to take my bags bck to the ground floor. They were rude when I asked if someone could assist me, so they told me the bellhop was busy and that they would bring the tags up. After about 10 minutes, I asked if they were still coming and she said "oh it won't be for awhile". She said I could just leave my bags at the desk and get the tags later. ??? Very rude and unprofessional. Once I did get my room, the door was so difficult to close that you had to slam it shut, which echoed all down the hallways, and then you have to shove it back open when you returned. There are no water refill stations (unless you sneak into the fitness center) and finding the ice machine was a maze in itsself. The only perk of this place was the location which was right off michigan ave.

Uncomfortable bed, inattentive staff to complaints that my four star room was a bit better than a renovated broom closet.

If I stayed at the Westin.