The Esmeralda Inn & Restaurant

The hotel offers breakfast and dinner service, with guests praising the quality of the food. However, some guests have mentioned that dinner was not available on certain nights due to staffing issues.

Some guests have mentioned issues with the hot tub jets not working and limited dining service. Additionally, there were concerns about the spa facilities and the availability of room service.

Guests have consistently praised the friendly and attentive staff at The Esmeralda Inn & Restaurant, with specific mentions of staff members providing excellent service, such as Lindsey at the front desk and Megan in the restaurant.

Guests have described the property as beautiful and well-maintained, with specific mentions of the rustic yet modern ambiance and attention to detail by the staff. However, some guests have reported issues with plumbing and the need for better housekeeping during their stay.

The hotel's location offers beautiful grounds and mountain views, making it an excellent choice for those seeking a relaxing getaway. However, guests have mentioned concerns about limited dining service and potential weather-related issues, so it's advisable to check for any potential weather advisories before planning a visit.

Some guests mentioned that the spa services were excellent, but there were also complaints about availability and quality. To ensure a spot and a good experience, it's recommended to book spa treatments in advance.

Several guests noted that the rooms vary in terms of views, size, and amenities. It's advisable to carefully consider room options based on individual preferences, such as views of the mountains or access to a balcony.

Guests reported limited dining service, with dinner not being available on some nights. It's advisable to check the dining availability in advance or explore nearby dining options.

The hotel is within walking distance of Chimney Rock Park and Rainbow Falls. Guests recommended planning to visit these nearby attractions for outdoor activities and scenic views.

Some guests mentioned not receiving housekeeping during their stay. It's advisable to inquire about the housekeeping schedule and any changes due to COVID-19 protocols.

A guest noted running out of shower soap during their stay. Consider bringing along personal toiletries to ensure a comfortable stay.

If specific amenities are important, such as a Keurig coffee maker in the room, it's recommended to inquire about special requests or preferences before arrival.

While the hotel offers room service, a guest mentioned that there was no room service during their stay. It's advisable to confirm the availability of room service if it's a preferred amenity.

Some guests enjoyed the private access to the stream just a little up the road. It's worth exploring this option, especially for families with children.

A guest mentioned specific dislikes about the room decor, including the darkness and lack of view. It's advisable to consider individual preferences for room ambiance.