Would you like to save as your currency permanently or for this visit only?
Room was fine for overnight stay as household was moved. Air was on and functioning versus other places leaving it off in empty rooms. They called as I arrived 15 minutes after booking as they don't rent to local persons without a reason. Seemed odd as many local parents may want to escape or have family in for a short visit.
Location I paid for my vehicle to be parked on property until I returned from my short trip. Upon my return, I called the hotel for my pick up, I was told someone would be in the shuttle on the way to get me in minutes. Twenty minutes later, NO ONE has shown up. I WALKED FROM THE AIRPORT TO THE HOTEL, not one time during my walk did I see a Clarion shuttle pass me. I walked into the lobby and asked them what was going on around there. I told them what happened and the response I got from the ASSISTANT GENERAL MANAGER was "You only called once?!" HUH??!!! Should I have to call more than once when they are all standing around doing nothing!!!?? NEVER AGAIN!!!
Nothing Rate for value of facility
Staff was awesome. Breakfast was decent. Beds was comfy and quiet Everywhere had to walk up and down steps no elevators. Very noisy . was woke up at 12am loudness in hallways . quality of hotel needs upgrade for the price.
Staff was friendly. Place was clean. Great location. Great price
About on a par with some of the less expensive national chains - Clean, functional, no frills. I was in it for less than 12 hours. Included breakfast limited but ok. Lighting in room was harsh and glaring. Only one inconveniently located electrical outlet made phone charging awkward. Shower a bit difficult to operate. Tap water tasted and smelled of chlorine but this may not be hotel's fault.
Location. Staff atmosphere. Breakfast
Staff were welcoming and friendly and the room was spacious comfortable and very clean. The atmosphere was quiet and family oriented
The lobby was very nice and the staff was very friendly. Our room smelled like stale cigarette smoke. Burn marks on carpet. The upholstered chair had a slash in it, and there were large cobb webs in the corner.
king bed room with extra pull out couch, two tvs frig and micro .. staff was great had a great stay will use them again...
This property is conveniently located just off the interstate near Hendersonville, Flat Rock Playhouse, Carl Sandburg home...not terribly far from Ashville. In other words it is in a lovely location. The staff are delightful and made the stay most enjoyable. It truly is a pleasant place to stay without having to overspend. While our room was clean and had a nice décor, the "bathroom basket" only had a shampoo..no conditioner, etc. Also, was disappointed no pool or exercise room.
Very quite and breakfast was really good and fresh. The ladies that worked the breakfast were very helpful and polite. At check in when we arrived it took both clerks at the front desk 10 mins to acknowledge the line that was filling up. They both seemed occupied with one couple that was at the desk. They were a little slow as malasses in assisting. Almost like it was a bother that there were customers. My check in papers said the room would be ready at 2:00pm and the clerk didn't look at me stated my room wasn't ready check in is at 3. Meanwhile it was 2:52pm. Other than the first 20 mins. It was good for the price I payed
Clean, quiet and convenient. Breakfast was just okay, not good, just okay..
Room was very nice. Staff maintains it's well. Staff was very nice and well dressed and spoken desk clerk. You could tell they cared about their job and guest. Trash can was overflowing out front of lobby door. Hotel it self was very clean, parking lot too with that one exception.
The only thing I didn't like was there wasn't ventilation in the bathroom. Besides that, beautiful place, and great staff!
Very pretty area, nice outward appearance. Nice grounds, some thoughtful appointments. Some maintenance issues, 'the little things' were off. Everything was fine, but the 'lodge' part was more decoration.
The breakfast wasn't edible.
This was a great place to stay with clean, well appointed suites. The grounds are well kept and reminiscent of a mountain getaway. The staff were all very friendly and helpful. I would say this was an excellent value and we enjoyed our stay. This is trifling, but I wish there were napkins or paper towels in the kitchen.
The breakfast was delicious!! Our room was not the best. Bed was old and the room furnishings were not in keeping with the rest of the place.
Very friendly staff. Comfortable rooms. Great breakfast. Wine and cheese every evening. The plumbing and footsteps of guests are loud.
They treat their guests very well. Free refreshments/great breakfast. Rooms were very quaint/nice. Because it was an older building, it did get a little bit hot. Our bed broke and they moved us to another room where AC was not working, but they moved us back to our original room after they fixed the bed that afternoon.
Hosts were very amiable. Great breakfast. Room not comfortable. Too small for even one person. AC did not work for me although host said it was working. I spent just one night but had no problem getting a refund for 2nd night.
This guest did not leave comments about this hotel.
The staff was pleasant and helpful, and the rooms were clean. Continental breakfast was a nice addition. The location wasn't the best, but I was grateful it was far enough away from the road to reduce traffic noise.
This guest did not leave comments about this hotel.
The staff was very friendly and helpful. It is in a convenient location. The price was amazing. Internet was free. Our shower made an unpleasant whining noise, and the toilet ran almost constantly. To the hotel's credit, they said they would send someone up first thing in the morning, but I became ill and asked not to be disturbed.
The room was clean and the staff was really nice anything i needed they got it and helped with directions overall great experience me and my wife needed that trip.
Near the location I needed to be. It took a long time for someone to fill the orange juice after they were told of it being empty.
Great location and a great staff. The room was very clean and more than I expected. I would definitely stay there again
I was in need of a pet friendly hotel and this one fit the bill, plus it was well priced, clean and friendly. The free breakfast was great, hot food hot and cold food cold and there were many options! No, I was very satisfied with this hotel.
this hotel is very convenient for us, the staff is always nice, & we haven't had any cleanliness issues. And the price is very reasonable. The ice machine was broken again!! this isn't the first time this problem has existed. It's been out of order a couple of times before when we've stayed here. I think the owner needs to address this problem right away.
The breakfast is wonderful in the mornings! Not at all!
With our stay just prior to Christmas, the traffic volume was low and the staff pace was casual, which meant that we did not have to wait for checkin. The staff was most courteous, the breakfast was tasty and adequate, and the location was superb. No!!!!
Location and price. Bathroom needed a lot of work above the tub area. Drawer handles were hanging by one bolt.
We have been going to HLI since the 1980's. We always stay in one of the cabins with easy parking and convenient location. The BEST is the included breakfast. Season's is an excellent restaurant and breakfast is not-to-be-missed. No
Room had character. Wood floors, ceilings, walls, etc It was advertised as having senic mountain views. The only view we had was pine trees. Not a single mountain view anywhere.
Best meal we have had in years at Seasons!
All staff members were very helpful.
It was clean and there was a fireplace in our room. Water mill entrance scenery pretty. Extremely dated. Walls very thin. The chairs were horrible(sank almost to the floor when we sat in them). Curtains didn't cover the windows and some of the blinds were broke. Front porch deck needed repair work. Winding roads with very little signs.
There were many activities to do on the grounds. There were a few ants in the cabin, but it could be expected when in a wooded area.
The location and offered activities were excellent. The hotel was fine - the cheek in experience was Dreadful!
Shockingly hard to get to...we were not counting on the hour to get to Asheville as it appears on a map to be about a half hour away. The unit was fine. Clean appliances and tub but the shower and carpets definitively need updating. The king size bed was the most comfortable bed I have ever slept in but the sofa bed that my kids slept in was absolutely dreadful. I know sofa beds are notoriously horrid but this topped the charts. There was mildew around the shower. The overall layout of the unit was awkward with the entrance opening up into the foyer/sm. living room and then down stairs was bedroom, bath, and kitchen. NO internet (which kinda stinks as I could not look for things to do in the area) but I did find a coffee shop down the road that had wifi. Would have been nice is the staff had provided that info.
Our villa was very outdated. TV worked half of the time. Refrigerator messed up and had to be unplugged due to fear of fire. Looked as if the villa had never been updated. Also had trouble with the air conditioning. We were very disappointed with the look of the villa and we will not stay there again.