Cleveland Hotels

We had a death in the family & needed to be close. The staff member, Matthew, was so kind and gracious and allowed us to check in super early so we could rest before the viewing. We appreciated him so much!

Crazy complaint but the toilet paper holder sticks right out from the bathroom counter and you can barely move around without hitting it over and over. I still have bruises from the thing! Lol... I'd move it over another foot, at least!

Loved this hotel. Room was spacious and quiet. Breakfast was a better than most other hotels

Nothing

Friendly staff

Being able to hear people in adjacent room.

Staff was friendly and helpful

The lobby area needed updating. Especially the elevator. Front desk clerk had to make the door close all the way before it will go to the 2nd floor. Said repairs and update in the works

It needs an upgrade very bad. A facelift would help tremendously. The staff was mediocre. All of the vendings were sold out and the laundry facility needed cleaning.

comfortable bed, nice and quiet room

The staff was totally disconnected from people coming and going. I'd expect to have eye contact the moment I come through the door and a welcome. The girl at night actually was rude when I asked to get my card redone because it didn't work.

I loved everything but the staff. Seems like they need training for better customer service. The girl at night left the desk for a while so I had to wait til she got back to get in my room because my key didn't work. She didn't apologize for me having to wait or even say she was sorry the key wouldn't work. When I mentioned an apology would be nice, she said 'it's not MY fault your key doesn't work' and that if I had a problem I should call her manager. That really was an awful response to a customer. I stayed 3 nights and would normally come back as I do business in Cleveland fairly often.

Nice room. Very clean. Adjacent to Cracker Barrel was great!

Comfortable bed. Great breakfast, soft towels.

The shower curtain liner was too short.

The room was clean, ample towels, nice clean bed and bedding.The bedspread was white, and very clean. The bed had padding under the sheets and was very comfortable. The room had no old smells, rug seemed unstained, it was all good.

Don't have any complaints.

We were on our way home from Floida and used this spot to stop before we continued on our way to Indiana. Shoppiing was very close as was several restaurants. We had to leave before the breakfast so we had to stop to get it later. We did not use the internet.

The hotel was nice and the bed comfortable. It was quiet even though I had rooms on either side of mine. It did have cable but not many channels that I would watch but I wasn't there for the TV programs. The breakfast was good but go early as there are not many places to sit.

Location

continental breakfast

The Washer Dryer in the laundry room need to be up graded and painted the bed box-spring in 101

The location was the only good thing I can say about this hotel.

They have customers that are extended stay. While we were there, the police where called at 2:00 am cause one guest was threatening to shoot another.

Find somewhere else to stay. I would not allow cats to ever stay there.

location to interstate reasonably priced. was very clean

no

staff was very nice rooms clean

This hotel was terrible. The staff was horrible. The desk clerk did not know what she was doing and could not get anything straight.

The first room we were given was nasty. It had a horrible odor in it. Carpet was burnt in places and gum was stuck on the carpet. A chair and a light fixture was broken in the room. The ceiling was falling down right outside the room. After being told this was the only room they had available, they suddenly found another one when we told them we were not staying there. It was a little better but still had a mysterious, moldy odor. I would not recommend this hotel to anyone.

the hotel location and staff all excellent, the room was very clean and spacious enjoyed my stay

I like everything about it

Pool

I was charged twice for the hotel I should have to pay that I'll never use this site agin

Hotels nice

Staff was very nice and helpful.

Breakfast bagel was very stale.

Smell all around the room, even though I chose non smoking room.

Friendly staff.

Great location. Right off the interstate. Clean

All was ok...no complaints.

The girl at the desk was so friendly and caring. about a half hour after we checked into our room she called us to ask if the room was to our liking and if we needed anything else that was not there. Nice clean room. good breakfast.

We were on the back of the motel in a handicapped room, and there was no walk through to the breakfast area. We had to walk around the motel through the parking lot to get to th front entrance.