Pros: MPG was good. Searched for car at the airport and online had several choices. When I chose one it had airport right by the address, so I booked it. The day before the flight Emily calls to confirm. I again asked if this was the airport. She said no, but said she would call them and move it over. No mention that it would cost about $100 more than the $157 it was already that included a $92 fee for returning at a different location. I get to Chattanooga airport and they have no record of my reservation. Had I not had the email it would have been worse.
Oct 17 2016
They didn't have a car.
Cons: I showed up and they said they were out of cars. They said they intended to call me and let me know but didn't. They said they allowed me to make the rental even though they didn't have s car because I went through Kayak. I won't be using Kayak or Enterprise again.
Oct 30 2016
Poor customer service
Pros: The car was good.
Cons: My flight was late and I tried to call. I kept getting agent must be busy. Tried a few minutes later and was told office had been closed. When I called the main 800 number I was told it was in the same cubicle as Nation and the agent could rent both companies vehicles when I get to Chattanooga.
When I landed I was told I had reserved a car in town and not the airport and the Airport rate was far different than the one I had reserved. I typed in Chattanooga when I made reservations and it was the only thing that came up.
My $202.00 reserve cost me around $495.00. It was after 11:00 PM and I was presenting at a conference the next day in another town. I was not in the position to argue.
If I treated customers the way I was her I would spend more time in court than managing the business. If I had customers at all.
Would you be happy?
Jan 31 2017
Did not have car I reserved
Pros: Reserved car but no car at pickup
Mar 10 2017
Not at airport
Pros: price of rental reasonable.
Cons: when I got car it only had 1/8 of tank of gas. Had to take time to fill up in pouring rain. Already running 30 min late because I had to wait to be delivered to off airport location.
Sep 6 2016
Great customer service
Pros: The man working at the counter was cheerful and friendly and got a good price for me. The truck was clean and got decent gas mileage.
Cons: For some reason it booked at the wrong location, so my car wasn't booked.
Sep 25 2016
Pros: Service was friendly and excellent.
Cons: Car smelled of mj
Nov 7 2016
Pros: the team is always upbeat and helpful. A breath of fresh air.
Cons: All good, no knocks!
Nov 14 2016
Unknowingly upgraded with an upgraded price
Cons: I booked a compact car and given a Nissan Sentra - did not know this was a mid-size and was then charged for a mid-size. Front license plate falling off and smelled like there were smokers in the car previously and covered up with a fragrance spray.
Nov 22 2016
Cons: Was told they didnt have a full size car and was upgrading to a SUV. Then they tried to convince me me to buy their gas package because it would save me money. The whole the sales rep was on the phone talking to a friend. I wnet to the numbered spot and couldnt find a SUV, wqalked around fr a few minutes then used the car alarm to find the car - a toyota camry-CLEARLY NOT AN SUV!
Cons: The price was a little steep for just having the car under 24 hrs,
Oct 6 2016
Pros: Price, economy, no hassle.
Nov 6 2016
Pros: Ended up with a nice, comfortable vehicle with all the bells and whistles.
Cons: They had originally given me a with a warning light on. After I insisted that the sales person sign something releasing me and stating that she told me that the vehicle was okay to drive, she decided to give me an upgrade instead.
Nov 21 2016
Pros: The easiest rental companies we have dealt with.
Nov 24 2016
Great service. Not so clean car
Pros: Service and price was great.
Cons: Was a pretty bad odor coming from the trunk. Sprayed twice with frebreeze and still was bad. Someone should have caught a smell that bad before renting the car!!
Nov 29 2016
Pros: Overall, 99% was excellent. Thank you.
Cons: I hit a heavy rain on my way home to Memphis. The windshield wipers were horrible. I recommend either replacing them more frequently or applying RainX to the windshield. Ensuring the safety of your driver should be a priority.
Jan 4 2017
Pros: easy,fast,good price, excellent employers, amazing cars
thank you all
Feb 13 2017
Pros: The price and quality of the car was goodi.
Cons: I did not like that my non-smoking car was smoky.
Feb 27 2017
Cons: I needed a little more help when I returned my car
Apr 3 2017
Pros: Upgraded car.
Cons: Car was no smoking but reeked of cigarette smoke :(
Pros: Good price, friendly staff, car had nice amenities
Cons: My car smelled like cigarette smoke, I had to wait at the airport for 10 minutes to be picked up, and I had to wait when I got to the hub to be waited on when I was first renting my car.
Apr 4 2016
Awesome Jeep for phenomenal price
Pros: This is the second time I've rented with them and both times I've gotten the free upgrade to brand new Jeeps! The Jeeps were immaculate and the service was very friendly.
Apr 13 2016
Doesn't accept ALL debit cards
Pros: The truck was well maintained and got a pretty decent deal.
Cons: They didn't specify that not all kinds of debit cards are accepted. Even when I attempted to pay my deposit and thought I had, the rep didn't tell me the card or the payment weren't accepted. Also if you are using someone else's credit card to pay, they have to be added as a driver even if they aren't driving or even going on your trip. That is ridiculous to have to pay the additional driver daily fee for someone not even driving!
Apr 18 2017
Pros: The return lady was very nice
Cons: Hidden fees. hundreds of documents signing away my life. Paid extra for 'extra mileage use', felt like they wanted money and nothing else.
Apr 18 2017
Pros: The ease of booking line and price. I had never used Kayak before but will use you in the future
Apr 25 2017
Inaccurate price Wuote
Cons: When I arrived to the rental place and told them I was driving out of state they told me the price would be triple what I was quoted and it would be best to rent a different car. I ended up not renting from a Thrifty.