Convenience to airport and trains, quality of facility and rooms, staff very helpful
Clean, spacious room
Rooms were clean and staff was friendly and helpful
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
Very clean room, good staff, and great food at the bar.
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
The room was a decent size -- the a/c and the internet both worked well. Breakfast was very good. Parking was no problem. Laundry service is available. The dinner menu was expensive, and the menu was very limited. The food, was of good quality. The shower in the room was very small.
Helpful staff, location
great panoramic view; only few tourists; close to lago maggiore and lake como; very simple breakfast; beds creaked very loud;
Very calm and peaceful. Historically, an interesting building with 15th century frescoes in the dinning room. The hotel staff was very helpful.
fantastic athmospere, beautiful decorated hotel and rooms dinner was pricy
wonderfull room and guest house in an ancient style. Very nice enviorement.
owners were very nice, food was great, area was a good location for visiting the nearby lake district. breakfast should have more choices and at dinner the service cost was on the high side.
A lovely room, pretty public area, charming area in old village area, half an hour from Malpensa. Dinner was not at all good.
This place has a lot of history. Very romantic charming little hotel. The town is also very nice to walk around and the view is gorgeous.
Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Close to airport Showers didn't work. Not the best beds. Internet did not work
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
The shuttle service was great! We were only there 1 night and chose to stay at an airport hotel because we had to catch a morning flight. It wasn't as close to the airport as I imagined. It's 15 minutes feom T1 and 20 from T2.
Clean, (american standard) good size rooms. Confortable beds and good shower. Buffet breakfast included in room price had good variety and plentiful. Service was "neutral", cannot be described as friendly.
From the front desk to the restaurant staff, we couldn't ask for better service. If you come here try to find Marika in the restaurant and Honey at the front office. They are amazing. There was also a young man whose name I didn't catch, the morning we left - he loves Russian culture and literature- who is incredibly helpful. The shuttle runs to the airport just about every 30 minutes to take you to the hotel and you reserve it to take you to the airport for your departure every hour. Timely, very clean, delicious food, and modern. I loved it.
The shuttle service, hourly, worked fine. The room and bed were comfortable except for the A/C. Staff was most helpful. The breakfast was superb, considering it was included in the price. In all, a great way to spend your last night in Italy and get to your plane the next day in a relaxed, stress-free and comfortable manner. The A/C was warmer than the setting in the room showed, leaving us too warm for a good part of the evening.
Overall great room especially the price. It was a last minute booking when we got to Milan and they even picked us up from the airport and dropped us off the next morning. They also had lovely beds! Comfortable. The wifi didn't work on the top floor and the shower clogged up a bit
Staff great, views fantstic, Sacro Monte church outstandingly beautiful and should not be missed, village so quaint. Cobbled steep narrow streets may not suit everyone tho. We will definately go back.
The site, the views, the excellent food (and waiting-on-staff) and the pleasantness of the Manager. No complaints whatsoever. N/A
The hotel has an intimate and personal touch. The hotel has nice surroundings: a mountainous village and a monastery. We were surprised at the high prices in the restaurant. Here is an advice (not really original, but still valid): make sure you check the price list before ordering and ask one if they do not give it. One should not expect to automatically receive a menu.
personal service of staff....excellent
Fabulous setting! Hotel manager was charming, speaks excellent English. Beautiful & room, very quiet, with comfortable bed.
Fantastic environments. Fabulous view over Varese.
The staff was very friendly and helpful. They went out of their way to make your stay enjoyable. The hotel is in a beautiful location!
Very nice area very quite with beautifull view on the valley Breakfast is very lousy for a 4* Hotel as are the prices for food and drinks. I am sure it can be improved.
Size, comfort and cleanliness of room The location: hotel is more than half way up a mountain and some distance from Verese. Sat Nav is a must to find it
The staff and location
the room was absolutely wonderful - spacious and immaculately clean. We would have happily stayed much longer. The staff were welcoming and helpful. We loved it. nothing
We liked our stay at the hotel The rooms were very noisy
the delicious diner
A unique place run by family since 1951 with attention to detail and a great restaurant Nothing
Spacious room and bathroom. Comfortable beds. Nice atmosphere in restaurant and the food was very good. Room at front side of hotel suffer from noise from main street that runs by.
Beautiful small hotel with friendly staff and the most amazing restaurant. We had a whole part of the hotel to ourselves which definitely is the best 'family room' we have ever had. Would definitely use this hotel again and our one night on our way further into Italy for our holiday we would quite happily have extended. Hard mattresses on the beds!!
My room was across the street from the main hotel and was built from a renovated textile factory. It was unique in its architecture and the extra large windows in the rooms were nice, although their was no view. The facility was clean and comfortable. Only one parking place directly outside the door of the building I was put in. Hauling luggage through narrow doors and a steep staircase was no fun. The room I had with two adjoining bedrooms resembled nothing like what I saw at Booking.com site. The only photo I recognized was of the breakfast room. Must be a world of difference from one building to another. Good enough for an overnight stop on the way elsewhere, but don't expect too much outside the hotel walls.
I did not check out at 6:00 because there was nobody at the reception. Every door was closed. I could escape in the fire door...
I have stayed several times at this hotel and find the staff to all be VERY friendly, helpful, and accommodating. Even the owner and his family are friendly to guests! The staff all speak good English and will help in any way. I will continue to stay there every time I fly through Milan.
Location was perfect for Malpensa airport travelers . Rooms were amazing in quality, cleanliness and bed size (bed way larger than king)
Hotel was clean and located close to the airport I had a difficult time with the hotel shuttle. From the hotel website and information I saw that the hotel had an airport shuttle which was one of the main reasons I chose the hotel. I arrived late and then found out that the shuttle does not make regular stops and instead you have to call to arrange the shuttle for pick up. As an international traveler I did not have access to a phone and had to get assistance from another hotel shuttle. It ended up taking about two and a half hours from the time I arrived to get the shuttle to pick me up.
The free airport shuttle was very useful The colors in the room was drab. But as this is an airport hotel mostly for overnight stays, this may not be so important.
Very affordable, clean, comfortable, and well-placed for flights out of MXP.
Breakfast and the transportation service to the airport were the best. Super convenient and driver is super sweet! Somehow, there were a couple of maintaining workers coming in to my room, even though there was nothing wrong with it.
The staff were friendly and accommodation. Would prefer a softer bed. Not the best view
Responsive and helpful staff. Shuttle to and from Malpensa. Better than average continental breakfast. Small but adequate single room.
Close to airport. Promptness in everything. Shuttle to/from airport. Great bed, nice room, handy breakfast. Nothing to mention
Very clean and new, lots of amenities, very nice and polite staff, very nice breakfast (included), great price-to-service ratio. It can be noisy from visitors, their children and sometimes from the (distant) street - keeping an open window may be difficult while sleeping.
calmness the price seems to me is a little high
Good for business people and meetings. Rich breakfast buffet.
Enough parking space. Room is adequate. No atmosphere. Reception is just a big open space with a few tables and chairs. Breakfast buffet is rather simple and seems not to be refreshed when finished. Website says bicycles available, however there were just 2 bicycles of which 1 was broken and 1 was a bike for a kid.
Nice, quiet and comfortable rooms. Good breakfast. Flexible check-out. Bycicle road around the lake is very nice. They advertise renting canoes/kayaks which was not possible on site, just 1 hour away from the hotel. Free bikes in bad condition. Close to Lake Varese (swimming is not possible in the lake!), but far from the city of Varese or train station unless you have a car.
New, good rooms, good area to take vacations
We liked the design of the room and of the hotel, the cleanliness of the room We did not like the hotel staff who was rather cold, unfriendly
Modern, clean facility. Very convenient
We had great time in Capolago. The hotel was clean and we had private parking for the room. If you are going there, go to the nearby meat restaurant!
The location is excellent. The rooms are clean and the breakfast is fine for the preis. WLAN is expensive.
It was situated in the downtown with easy access to the shopping area and restaurants. The hotel was small with few facilities especially for families with young children. Breakfast menu was poor ( It was supposed to be a buffet breakfast.) In sum, it was not worth the amount of money we paid.
The location adjacent to the old precinct of Varese was excellent and the staff were always helpful and friendly.
central location very poor breakfast, overall rating (3***) is too high - 2** would be more relevant
Helpful reception staff and friendly breakfast ladies. The Restaurant, the service poor and confusing. The food expensive for what you got. Not recommended at all. For a three star hotel we expected a lot better quality.
Fine little hotel, centrally located, with private car park. The rooms are clean and well appointed. Reasonably priced.
Gute Lage, Frühstücksbuffet, Parkplatz We actually booked a non-smoking room. Nevertheless there was obviously a smoker in the room just before. After the second day it was ok.
Staff who helped us, especially as we had very little Italian It took a while to discover that the metal room key was the "trigger" that had to be inderted into a slot in the wall for the room lights - I have only ever encountred plastic cards that perform this function - this was our first trip to Italy so perhaps it is usual in Italy.
Staff was very good and the breakfast the following morning. I did not feel the beddig in the rooms was all that good. Most Ibis Hotels for far less money far exceed the standard and quality of these rooms. I felt the rooms were "overpriced" for what you received.
Hotel staff at the front desk. Shower, water does not have enough power and temperature varies
Very close to the airport which was perfect since we had an early morning flight the next day. The place was very clean and perfect size for 2 adults and 1 child. Reception employees were very nice and helpful. Quite far from Milan if you are trying to visit the city, but perfect for what we needed (close to the airport).
Great staff. Everything we ask for they said yes and made the stay great
The town Vanzaghello is very nice, very calm and silent. The room itself is very comfortable. Nice bathroom and shower. The host was very kind to us. Nothing. I just had one situation, because Vanzaghello is a close to Milano by train, but the last train is around 9:00 PM (not sure about the exact time), so it might be difficult to get to the hotel late at night. We had to take a taxi from Milano and it costed around 88 euros. Yep, not nice. But no complaints of the hotel.
the staf was helpfoul and the room was exellent . we didnwt know tht the lake is poluded
Cleanliness and simplicity of hotel was what i was really happy about. Staff could speak better English, however this was Italy and I don't really expect good English. Despite that - staff were really really helpful even with their few words of English. One more minor thing - it seems that hotel does not have all world flags - only of mayor countries. Well, I would agree that my country of residence is not that big...
Great hotel, very new, just by the lake.
The staff was very helpful. The breakfast was plentiful. We were pleased with the room and the surroundings. We suggest the hotel consider providing better signage to their location. We followed signs but got lost because signs did not indicate to continue and how much further to the hotel. This would be especially helpful at night.
It's a very nice hotel.. Very modern and nice location by the lake.
The very spacious rooms which were very modern. The bathroom has even got a Jacuzzi bath. The location very close to a peaceful lake is another plus. The TV is a little small for a large room as the one we had. The room has a kitchenette but no cooking utensils. Although the breakfast was good we found it a little odd to have either salami or ham on alternating days and only one kind of cheese.
Excellent location in the heart of Italian lake district. Very friendly and helpful staff. None
lake, balcony view, fine restaurant beside
The position by the lake and the friendly staff, a good bse to explore the regional area of the lakes. Close to Malpensa airport.
Nice place just on the boarder of a lake, near Varese, Milan and Lago Magiorre.Modern and well equiped, not to large.With the opening of the restaurant has it al things together altougth there are several good Italiaan restaurants.
room very nice, clean, starting from 05.15 goes bus to malpensa
Clean, comfortable, good service
The room was clean, big and comfy I booked this hotel because I thought I'd get a free airport shuttle to the hotel, it turned out that the shuttle service is only in the morning and they still charge you 5 euros!! The closest restaurant was 1km walk away and I wouldn't recommend it if your scared of big, barking mad, guard dogs!!
Very friendly and competent staff, small size, landscaping, convenience to airport The air conditioning was very poor. We were sweating all night (both rooms) and the outside air temp was actually cooler than the rooms. The manager told us it was functioning normally. I would not stay here again in summer months because of that. Parking is limited. Internet was intermittent.
Very clean. Good location. Too noisy. Such a good looking hotel but with paper thin walls. Could hear our friends talking next door and the tv below us was on until1am and even when the manager asked to have it turned down we could still hear it. Quiet rooms should be a priority when building a hotel. Too bad I can't recommend this great looking hotel.
Clean, large room, quiet, air conditioning, wifi, excellent value, friendly staff Small reception area, no Kleenex, strange hole in corridor
Very nice room. No shuttle service from Malpensa in the evening. Was not given any warning that taxi was the only service.
The hotel staff was very helpful. This is an excellent place to stay prior to a flight from Malpensa Airport.
the hotel was near the Milan Airport as advertised
It was horrid. That is all i have to say. Service, staff, breakfast was poor.
location a complete kitsch
Great location - easy walk to the train station. The front desk staff was very helpful and pleasant.
The hotel is in a central location in Gallarate, a short distance from the station.
Good value for money with location near to station for easy access to Milan
Proximity to airport Malpensa ( 5 minutes by bus ) The property is getting old and may need some up-dating. There is a lot of new competition at the airport.
Location was superb for the aeroporto and to local cities. The food was eccellente. The grounds and hotel are "class". The room could use another pillow for the bedding. The staff, while efficient, are extremely "stiff" and unfriendly. This has always been the case every time I stay at the hotel. They clearly are not a happy team.
Location is the best in area, on site dinning ability and bar are also nice. We were the only guests checking out and still waited 20 minutes before leaving without any paperwork.
Access to the airport. Beautiful setting. Great food. No
best was the convenient location to the airport, and the shuttle service that they provide. They accommodated me to upgrade to a larger room with bathtub, since the single room category does not offer it. I paid additional for it the atmosphere with the staff lacks warmth and friendliness
It is a gorgeous facility. The building itself is the star by a far stretch. Beautiful, very well kept grounds as well. Very close to the airport but didn't have a problem with noise at all. It is not close to anything besides the Malpensa airport. It was 40-50 euro round trip by car to the closest town to do anything. They do offer shuttle service to airport and you could catch a train or bus from there though. Great if you are staying one day and flying out but a little too far from anything for longer stays.
The hotel is in a lovely, peaceful setting and very convenient to the airport. There are no restaurants close by.
very quiet, never heard one airplane the staff- they all had terrible attitudes, not at all friendly
Close to airport , good resterant
Convenient Restaurant not so good.
Quite close to the Terminal 1 airport - it is the only selling point for it Bad sound insulations. All noise from neighbours and outside enters the room. Out of fashion furnitures, from the '60.
close to the airport smelled like smoke; in a generally empty hotel we were put in a room with people in rooms on 2 adjacent sides, making it noisier that it needed to be; there were no places to eat nearby.
Very Clean, nice room. No internet services available
I have been satisfied by everything in the hotel.It is very close from the airport, what is very usefull for business traveling.
The landscaping was very well done The inaccessibility to anything. The bar was closed. We were shuttled to a restaurant that had very poor food..no choice of restaurant
Proximity to airport, friendly helpful staff. No negatives
in a nice wooded area with peaceful surroundings.
The hotel is conveniently located about 5 ot 6km from Malpensa. I had my own car and has the convenience of parking it right outside my room. The constrcution of rooms is similar to that of row houses with your own parking space in the front which makes it a good choice during wintery nights. The rooms were quite clean with bathroom amenities being the most modern and new.
Close to the airport, easy access, great brakfast, nice staff
We were surprised the beds were not made on Sunday
The manager went out of his way to answer our questions and make us feel at home!