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The friendliness of the staff and the efficient service
Good location, beautiful building and relaxed environment Room was sizeable and comfortable but in need of upgrade. Broken windows were a concern. Not impressed with food which was so obviously microwaved and let the place down
The setting was beautiful and the breakfast excellent The noise between rooms
we loved the hotel the history and decoration , the christmas tree looked lovely, our room was very old world we loved it.
Pleasant breakfast staff, nice food and very comfortable
we were attending a family wedding, so being able to stay at this venue made our day and evening more relaxed. bed too small
Great value for money. Rooms all very well presented and clean. If you can afford to upgrade to a deluxe room then do it - they're even better! Our particular bathroom was very small, but I'm sure we could have moved rooms if we'd requested to.
Very comfortable Nothing
Well appointed, excellent location. Partition wall in smaller rooms too thin. Noise levels in room were unacceptable as a result. TV sound from next room was intrusive and 'snoring' could clearly be heard through out one night. Plugs and furniture being moved next door were very loud. This resulted in sleep disturbance.
Beautiful grand country house hotel. Stunning scenery. Lovely bathrooms
The excellent service and the friendly staff. Good food and nice breakfast. Off road parking.
The staff were very pleasant and we were made most welcome. The bed was comfortable and I slept like a log. The cooked breakfast the next morning was excellent, great start to my day.
Very friendly and helpful staff The room was on the small side, but adequate
Comfortable relaxed bar area serving good food
The friendly staff and good English Breakfast
helpful and friendly hotel staff
Receptionist was extremely helpful
A very pleasant hotel in a lovely location with very friendly attentive staff.
Friendly welcome and friendly staff
It is a well run small hotel that gives you a personal service and great food.
Good location Food selection was not very inconvenience
My wife and I like both its location for both a nights relaxation before flying and for a city break.
Staff were excellant, plenty of parking and walking distance to the airport The hotels decor is perhaps a bit tired looking and could do with an update
The staff was friendly and helpful The main dining area had only a buffet and the bar area did not have enough seating. We ended up ordering room service but would have liked a choice from the menu in teh main dining area
Friendly, helpful staff reasonable price and reasonable rooms no
breakfasts! The complete lack of hot water on our first day, the situation improved after complaining, but only on day 2!
convenience to airport There is no longer a courtesy bus and the paths from airport to hotel were totally uncleared of snow. We abandoned trolley in snow and then I fell trying to drag cases through deep snow in the dark. Nearby Premier Inn had clear pathways.Have used Brittannia hotel many times but not again
location .warm.should think about a smokers shelter
Staff were very polite and helpful. Breakfast was very good and worth the money. I thought the room could have been warmer and also that the carpet looked as if it needed cleaned. This is not a complaint.
Proximity to work place in Stanley Atmosphere in the bar. Quality of the breakfast. Staff busy and not aware of us trying to attract attention
Staff very friendly nice place to stay
Staff were lovely, rooms great and breakfast excellent
Everybody concerned with hotel were very professional and helpful at all times None
The friendliness of the staff they made you feel welcome on checking in. Checking out at the end of the break wanted to stay a bit longer.
Problems with heating in the house
Fantastic food, amazing staff, great location. One of the friendliest places I've ever stayed.
Staff very helpful, good food, clean room, towels changed daily, lovely setting gardens etc. For such a busy place it wasn't noisy at night. A visit to the vegetable garden is a must. Bathroom door didn't close properly. When paying final account was only given a card recipt, not a breakdown of costs, ie, deposit paid, drinks, meals etc.
Location, facilities, good staff, good food. Too many customers for dinner on the night that we stayed(due to a wedding party?), which meant the service was somewhat slow.
I thought the hotel was very nice but in places quite shabby, I'm sorry but would not like to pay full rate as we had discount from booking online. Did not like the fact that you had to come out of hotel to walk across car park to leisure facilities, would be better inside hotel.
The room The food
Nice, clean, welcoming, nice decore, clean carpets. Lovely location. Advised reception that we would be out for the evening and not return until early morning. Had anticipated having to ring the bell and wait outside in the cold until night staff let us in, but we had not problems and doors were opened for us immediately on arrival. No wifi to room. Room was cold on arrival but a portable roomheater was available until the room warmed up.
The look and location
Great Location No toilet brush in the bathroom. TV remote missing. Service in the Grouse & Claret was slow but very friendly staff
location to event we were attending felt some breakfast items were lacking e.g.menu stated fresh coffee reality instant coffee, ran out of orange juice. waitress knowledge of the menu was poor.
Warm welcome on arrival , comfortable room ,value for money would like to make return visit during summer months. nothing was distasteful during our stay
Excellent food. Bar food and restaurant excellent value for money. Warm, clean and comfortable large room. Very polite staff. Bedroom furniture looking rather 'tired'. Ready for a refurbishment.
Room rate - excellent value for money
Good food in both the restuarant and bar, friendly staff, clean and comfortable accomodation, hotel situation delightful.