Conwy Hotels

We we very pleased with the welcome we received and the staff were extremely friendly and a wonderful breakfast. The bathroom although cln the bath hadnt been fitted properly and the water came out in a dribble. The evening meal was very pricey.

Pleasant surroundings, inside and out. Quiet. Informal. No shower.

relaxing

The staff was very responsive and courteous, and the room was reasonably clean (though I did notice dust in the tea-service, which was a bit off- putting. I might suggest that instead of resetting the service after each guest leaves, you could simply remove the dishes and tea maker until the next guest *arrives*, thus ensuring fresh and clean dishes.) As a business traveler, it is important to me that I am able to stay connected to my business while I travel. Initially I selected the Castle Hotel because it seemed like a great place: extremely comfortably located, nice lodgings, and most important to me - wireless internet access. It is simply not feasible for me to try to carry out my usual business interactions at a library or a wireless cafe because I require 2-3 hours of internet connectivity per night, from my laptop, while I travel for business. That level of use at either of those locations honestly seems rude to me. I chose that Castle Hotel over several competitors in the area because of the statement that they had wireless service in the hotel. I was very dismayed to arrive and find that not only was the service down, but it had been down for several days - days before I'd made my reservation, time enough for them to have indicated somewhere on the website that the service wasn't available at the time. I felt that I had been misled. I understand that many hotels like the Castle Hotel want very much to retain their charm as historic locations, and I support that. I appreciated the candles lit hallways, the quiet Victorian lounge, and even the creaky floor had a certain appeal. However, one commodity that will become increasingly important to many travelers is some kind of internet connectivity. The staff was helpful in pointing me to a public library, from which I was at least able to communicate with some co-workers, but it wasn't quite the level of accessibility that I needed.

Nice food, friendly atmosphere. Not able to specify a twin room on the internet booking site.

Food was excellent and the hotel was full of character and very tasteful. I was here on business but it felt like I was on holiday! No bad points

Friendly service.Very clean. Car parking round the back is very poor should suggest parking over the road around the church

Tha ambience was calm and the bedroom were to a high standard. They lack a fridge / mini-bar, which is disappointing in a 4 star establishment. see above. Also, there was a function in the main retuarant and the kitchen was clearly barely able to cope with the 'ordinary diners' Excruciatingly long waits between courses and steaks not cooked as per order were symptomatic.

Very pleasant staff. Clean and well presented. Very enjoyable stay!

The breakfast was gourmet - all needs catered for and beautifully presented. Staff were very courteous. The bathroom - avocado suite - reminded me of my student flat, 20+ years ago! Management did say there was a programme in place to refurbish.

good location draughty bedroom

Friendly Staff who wanted to make you welcome