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The food was very good The balcony was very small in the upstairs rooms and whilst we expected a double room, we had two twins joined together which was not very comfortable
Location and private terrace outside room.The privacy and quietness afforded here was much appreciated.Accessibility to, and comfort in the room we had was very good. Quality of service and food were inconsistent and, we considered, did not reflect the inn's 5 star rating Wardrobe space was very limited and further impeded by what to us was an unnecessary trouser press (An ironing board would be preferable) The advertised TV Freeview was limited to two channels which was disappointing.
Easy car parking Food and beer good Really need a car to get to anywhere from here, but that was known when booking.
Our 'standard' rooom was spacious, clean and comfortable with a view over open fields to the mountains beyond. The staff were friendly and helpful and the food was excellent. Highly recommended.
Very pleasing. Attractive, good quality and traditional furnishings. Polite and helpful service. Good (perhaps too much) food. Easy parking. Thoughtful touches e.g. flask of fresh milk in bedroom (rather than the awful small pots of artificial stuff). Inn rather than hotel so less stuffy. We were on ground floor facing the road so difficult to leave the windows open at a night (although the access was excellent for my elderly mother). The rooms facing the back would be better and these have wonderful views.
The breakfast was excellent with a good choice of perfectly cooked food of local high class produce. Our party guests who joined us for dinner loved the ambience of the dinning room,and the high quality food for dinner, service excellent. The only point that could be improved is the massive portions served up to the teenage girls who were overfaced by such large portions and so didn't enjoy the main courses. Starters and desserts were perfection. Perhaps the waiting on staff could tip off the chef when teenage girls order main courses. Only the size of the beef burger bun accompanied with too many delicious chips and a Shepherd's pie which was huge and very, very hot.
Good food.Good beer.Good location.Great view into the hills.Good access to both coast and mountains.
We travelled as a family with a 12 year old son and 2 elderly grandparents.We were given a great mainfloor room for the grandparents and a lovely family room.Restraunt was excellent and all the staff extremely friendly and accomodating.Would definitely recommend the Groes Inn.
Friendly atmosphere and a relaxing short break. Thoroghly enjoyed.
facilities great. friendly helpful owners and staff.good breakfast great location. menu a bit limited and could be better value.our room could have done with a lick of paint hear and there.
Food was very well presented, with taste to match, We had a room with a hot tub, which was very private, which made it relaxing. The staff were very friendly and accomadating The room was a bit warm, not due to the room heating but other forms of heat from under our room, but not a real problem because we had french doors on to a private balcony
Our suite was fantastic - Very comfortable bed and gorgeous bathroom. The breakfast was nicely cooked and we enjoyed the leisure facilities, particularly sitting in the hot tub until it was dark! A w/end of luxury!
Excellent location,very peaceful,also nothing was any trouble
It was just very relaxing. Only stayed one night but felt very relaxed and stress free after our stay.
Nothing was too much trouble. None
We we very pleased with the welcome we received and the staff were extremely friendly and a wonderful breakfast. The bathroom although cln the bath hadnt been fitted properly and the water came out in a dribble. The evening meal was very pricey.
We stayed for one night, and having suffered the M6 on a Friday, were met with a relaxed, friendly, but attentive atmosphere. Quite traditional in feel, I noticed books, videos and games presumably for inclement weather. There were some elements of contemporary styling particularly in the area we had breakfast. I enjoyed my stay.
Pleasant surroundings, inside and out. Quiet. Informal. No shower.
Fantastic house with exceptional food
Very friendly,very comfortable,excellent food and good value.
Very peaceful surroundings, friendly welcome and very comfortable rooms. An ideal place to relax and unwind.
Excellent food, grounds,location, and room. The owners put you at ease straightaway and the service was faultless None really. The only minor gripe was that breakfast was so early between 8-9am and on a Sunday morning it would have been good to have a bit of a lie in!
The friendly atmosphere. Feeling at home. Fantastic cooking. The perfect hosts. The shower was not working perfectly
Owners are fantastic, beautiful location, excellent food and very relaxing
Excellent facilities, rooms very clean and well presented. Very relaxing surroundings,with well kept gardens. Alan and Ian go out of their way to make your stay with them enjoyable. I would strongly advise to opt for the evening meal, always a varied choice and delicious. This is our third consecutive year of staying there and we will be returning.
Staff service Nothing
Service, food, and overall atmosphere was excellent. Would recommend it to anyone
Dining was outstanding and central Conwy location ideal.
Lovely hotel,small and perfectly formed! We ate in the restaurant with our family who we were visiting, we all throughly enjoyed our food The only criticism would be the noise on the street at night as we had a room at the front of the hotel, however there is little the hotel could do about that.
Nice food, friendly atmosphere. Not able to specify a twin room on the internet booking site.
The staff was very responsive and courteous, and the room was reasonably clean (though I did notice dust in the tea-service, which was a bit off- putting. I might suggest that instead of resetting the service after each guest leaves, you could simply remove the dishes and tea maker until the next guest *arrives*, thus ensuring fresh and clean dishes.) As a business traveler, it is important to me that I am able to stay connected to my business while I travel. Initially I selected the Castle Hotel because it seemed like a great place: extremely comfortably located, nice lodgings, and most important to me - wireless internet access. It is simply not feasible for me to try to carry out my usual business interactions at a library or a wireless cafe because I require 2-3 hours of internet connectivity per night, from my laptop, while I travel for business. That level of use at either of those locations honestly seems rude to me. I chose that Castle Hotel over several competitors in the area because of the statement that they had wireless service in the hotel. I was very dismayed to arrive and find that not only was the service down, but it had been down for several days - days before I'd made my reservation, time enough for them to have indicated somewhere on the website that the service wasn't available at the time. I felt that I had been misled. I understand that many hotels like the Castle Hotel want very much to retain their charm as historic locations, and I support that. I appreciated the candles lit hallways, the quiet Victorian lounge, and even the creaky floor had a certain appeal. However, one commodity that will become increasingly important to many travelers is some kind of internet connectivity. The staff was helpful in pointing me to a public library, from which I was at least able to communicate with some co-workers, but it wasn't quite the level of accessibility that I needed.
It was very homely and comfortable
Conway is a small village anchored to the water by a huge castle (King Edward I, 1272) with walls extending all the way around the village. The Castle Hotel is in the center of the village and it is the perfect location to walk the town and learn some of the haunting stories from the past. The hotel has had many sitings as has the Castle and the Plas Mawr , a Tudor Renaissance house from the 16th century. The Castle Hotel also has the best food in town. Sitting by the fire in the pub and downing a pint or two is heaven. The rooms are very comfortable and the staff friendly and helpful.
The food was excellent and there was a good range on the menu
Hotel location and parking availablity
Convenient Location, excellent restaurant, car park facility, friendly and helpfull staff.
Food was excellent and the hotel was full of character and very tasteful. I was here on business but it felt like I was on holiday! No bad points
The hotel is a historic building well restored with comfort and warm ambience, good service and tasty food. no complaints
absolutely nothing. a toilet of a hotel. nothing worked, door wouldn't open and our stuff was in the room, the shower didn't work, the the tv didn't work, lights looked dangerous and only half of them worked. the room was accessed by the back door of the hotel and by crossing the one car carpark, past the rubbish bins and mating cats,then up the narrow stairs. breakfast is a joke here, they glared at us thro ughout our meal, which was a terrible version of full English served on a tiny pocket sized plate. poorly cooked and almost thrown at you, the waiter couldn't get rid of us quick enough, the toast was mouldy and the tea terrible . we approached the surly looking management to complain but as my romanian is a little rusty we struggled. she seemed to not really care that.nothing worked.and the food was mouldy, blaming the previous guests for.breaking everything . AVOID THIS PLACE ! Without doubt, the worst run hotel i have ever stayed at. will never return here even if it was demolished
entertainment/meals poor cleanliness and shoddy decor in rooms/hotel very tired looking/poor parking
We really enjoyed our stay friendly staff good food and good location The lumpy mattress
the area it was in
it was easy to find the staff were brilliant and the hotel was very clean plus we had a gorgeous breakfast thank you we will stay with you again sometime xx nothing at all A*** hotel and staff
friendliness of all staff
Wonderful views over the bay. Friendly and accommodating staff. Super breakfast. Room rather small. No bath. Some fittings very aged. Room exceptionally dark and only one chair but concierge arranged for an extra lamp. Overall the hotel has seen better days and is badly in need of refurbishment
The hotel was good value for money The entertainment in the evening left a lot to be desired. Unfortunately it didn't really cater for people of a younger generation!!! Also the rooms were absolutely freezing cold even with the radiator on full blast.
the pool and
We chose this hotel because of its location and its 4* rating. The room was quite small but comfortable.
Nice view The hotel had a wedding going on and it was extremely loud until 2 am and we could not sleep. on top of that, several guests had a stomach bug and were throwing up. We checked out one night early and the hotel refused to refund our second night.
Fabulous location right on the sea front Room was very warm
We liked everything about this hotel - location,facilities,staff,ameneties,atmosphere,food!!!!!!!!!!!! No!
everything was supplied no we had a lovely short break
The pool was good. The staff were polite & efficient The meals were a little on the small size for someone who has a larger appetite than I do. Car parking is a problem.
Room comfort and size, large bathroom, comfy bed Small parking area, loud wedding guests in bar, they need to set up a bar in the function room
Perfectly situated for all amenities No
Just enjoyed the lovely winter break, have been 'out of season' before and enjoy the peace and relaxation.
Because of the time of a year, very quiet atmosphere, few people.
Very pleasant staff. Clean and well presented. Very enjoyable stay!
Location, and very quiet. Well-trained staff always willing and attentive made for relaxed stay. The changing colours of the seascape were a constant pleasure. **** hotel with no bathrobes; towels old; towel rail never heated. No clock.
Location was great; staff at breakfast very friendly parking a little tricky
Tha ambience was calm and the bedroom were to a high standard. They lack a fridge / mini-bar, which is disappointing in a 4 star establishment. see above. Also, there was a function in the main retuarant and the kitchen was clearly barely able to cope with the 'ordinary diners' Excruciatingly long waits between courses and steaks not cooked as per order were symptomatic.
Excellent facilities, extremely clean, very pleasant stay
Very convenient, and spacious. Meals excellent. The service of waiters/waitresses was excellent the timing of courses left a little to be desired. Make sure that your evening meal has been booked by reception staff.
The staff were very friendly and helpful, the breakfast was great but the evening meal was fabulous, definitely recomend a meal there well worth the money. Parking was minimal, we were lucky to go in October but can imagine it very difficult to park on the hotel grouds at busier time of year.
Friendly service.Very clean. Car parking round the back is very poor should suggest parking over the road around the church
I like the comfort and the staff are very helpful. We find the atmosphere at the hotel very relaxing. The only thing I would have liked at the St George was the lack of a pool which would have been a great asset. However, we had a lovely weekend.
Cleanliness of the room and particularly the bathroom. You were right on the sea front. The breakfast was delicious. Limited parking.
Good sized room, bed and bathroom
Friendly and welcoming staff. Clean and comfortable rooms. Decent breakfast included in price. Quite small and walls/doors rather thin so everything can be heard from one room to the next...although this is good for a family/single person stay it is not good for couples having a weekend away!
Lovely breakfasts,staff helpful and friendly.Beds comfortable. Room decor and ensuite in need of updating.
Quiet location (but only a short walk from the beach), friendly atmosphere, warm welcome, good breakfast, clean and tidy room.
Everything about our stay was excellent. We could not fault it and will definately stay there again.
Friendly staff, non-smoking rooms, off street parking, family room with bunk bed option. Curtains lack blackout lining, Bed was a little soft
Cleanliness and good food none
We have family in the area - good value and a very comfortable base. Nothing
The only problem was with the mattress, springs could be felt making it slightly uncomfortable, hence fair for comfort in 2
lovely peaceful guesthouse,excellent staff ,great views,ideal for shopping,sightseeing and very close to the theatre, would stay again. nothing i disliked
The staff were very helpfull.
Very informative staff with a pleasant manner which makes your stay very enjoyable. Excellent breakfast the best I have had at any holiday establishment we have stayed at before. We would not hesitate to recommend this service to any of our friends.
this guest house is situated on the sea front close to the venue theatre and not far from llandudno centre and pier.the service and staff are excellent ,the breakfast available was very good.i would have no qualms about recommending it to anyone.
Breakfast was very good, but they should check to see if you want exactly the same each day and not just serve it. Saturday early evening getting ready there was no hot water.
Very clean guesthouse. Staff were friendly and informative. En suite was tiny and room cold. No central heating in the room, only an electric wall heater which did not throw out much heat.
very clean, friendly service, great location, excellent food bed was a bit too hard!!!!
very homely, every thing was a high standard everything was perfect
Very welcoming staff,good food, extreemly clean and very friendly. Nothing negative to say about the stay
The friendly informality of the family owners, the position near the sea is lovely, and a perfectly cooked and served English breakfast. En-suite shower room, though spotless, is cramped, and the shower difficult to control, we considered this a minor inconvenience.
Hotel is run by a young couple, who give a warm welcome and are very attentive to your needs, Clean and comfortable room, good food, polite staff serve breakfast in the morning. As it isn't too big, the residents were mostly quite freindly, and from all over, including Canada when we were there, making it an interesting stay.
Comfortable, clean room.Drinks tray replenished daily. Lovely staff and breakfast. Any questions regarding the area were answered fully (where to eat and visit etc.) The shower was a bit iffy! We would have liked a small fridge in the room.
Home from home but run very professionally. Excellent breakfast.
had a really comfortable stay service was excellent owners were really friendly rooms were comfortable and spotlessly clean would go again and recommend to friends and family
Friendly atmosphere and well lookede after Shower was not a strong point. Could do better