Copley Hotels

Staff was great

Found someone eles belongings left in room

staff very friendly, cooperative, & efficient. Location away from traffic noise

few hangers for 2 people, no kitchen sink drain plug for doing dishes. breakfast was coffee & cookie, maybe an apple

Clean room, helpful staff and comfortable bed... eBay else can you ask for.

The staff were helpful and courteous. The room was immaculate.

I book this hotel because of the swimming pool. Unfortunately the swimming pool was inoperable my entire stay.

Loved the small wet bar with a sink and the fact the suite had doors that closed to a separate living room. These two things make traveling with an infant so much easier! Also very good food from the restaurant downstairs. THe surrounding town is quaint and there is plenty of green space to walk your dogs and stretch your own legs after a long travel.

A very enjoyable experience. Room was very clean and all the staff very friendly. Beautiful outside area with the cascading water. Very nice pool. Great room service. Very nice restaurant & lounge.

Nothing really.

Our room was moldy. Wet carpet and sheets. Mold spores on window. Had to move rooms after one evening.

Very clean and accommodating.The staff is excellent. The location is excellent. Close to shopping centers and restaurants.

The only issue I have with this hotel is the wifi is terrible. We have stayed in this hotel several times in the last few years and the wifi has always been bad.

Nothing!!

Everything! ! We stayed 3 nights. They never came to take our trash or used towels. I had to go ask for clean towels and we were awakened the first morning because they were putting a new roof on. Could've put us in different room but didn't

Clean, well appointed rooms. Friendly & prompt check-in. Comfortable bed. Convenience to airport very good.

Almost everything was great!!!!

Hot tub and pool very small and the 8.99 charge for the breakfast buffet when it should be included on the price of the room considering the price of the room.

Desk staff was very friendly

Bathroom had a very dirty floor, including pubic hairs on the floor and sink. Didn't even think about using the shower because God only knows how filthy that actually was. Didn't find any bed bugs but I tried not to think about whether the sheets had been cleaned or not, just based on the state of the bathroom.

This was a last minute booking and Front desk was very nice and was able to send me a shuttle to my airport wIthin minutes. They allowed me to check out a little late . Overall it was clean and was great for the price I paid! Definitely would recommend this hotel if you would like to stay by the airport.

The pool was open late just for adults which was a nice way to wind down. The service was very kind and hospitable. The breakfast was fresh.

The decor was older

Pool was very nice - water warm Room was nice for the type of hotel it was - not luxurious, but very satisfactory Inroom fridge & microwave in every room Very quiet - no noise disturbances from hallway or other guests, and they were sold out

Breakfast not much - waffles, breads & rolls, cereal, yogurt. Not much else - no proteins Pillows were small and flat

Unfortunately we were there while some renovations we're going on. Nothing loud just strong paint smell.... Bed was really comfy and hubby and I had a great sleep!! There is no elevator and they couldn't (wouldn't?) switch us to a ground floor room - hubby had injured himself a couple days prior, but we managed in getting our luggage & his breathing machine upstairs...... Good value for the price!!

Good value for money. Clean and descent.

Only complaint is that room was smelling stale when I entered, but it was okay later on.

Easy access from the highway.

There was an overall smell walking through the hallways, not a pleasant feeling. It was seemed like a mixture of 'old' and 'must'. the smell of animals in a home.

Nice pool, good breakfast.

LOCATION AND CLEANLINESS

Public hair on dresser and ice chest...trash under bed...blood stains on covers for bed. I had no way to get out of the reservation after going thru your services....so you guys owe me money and I won't be using the service again.

We had dead bugs in our room

King room was clean and very big. The pool and hot tub was clean and indoors. The breakfest bar was good, lots of selection. Very secure and quiet area even though it's right off the freeway. There is a hand full of restaurants in the immediate area, including a 24 hour walmart about a mile away.

While most staff was helpful, and nice. Half way through our stay I noticed a $250 charge on my credit card from the hotel, when I brought this to the attention of the manager I was greeted with extreme rudeness and attitude, and was told that we were smoking in the room. Whoa what?! Neither my husband nor I smoke! It took the remainder of our trip and delaying our departure home so they could "inspect" our room for them to finally refund the $250. It truly ruined the remainder of our trip having to fight the hotel Manger to get our money back. Watch out for bogus charges!!! Oh and the bed is extremely firm, I think I would have slept better in my rental car. While it was a nice hotel, I will never stay here again. My advice is: There are many hotels for about the same rate within miles, choose one of those.

We stayed here for one night and really enjoyed it. Everything was remodeled and beautiful. Staff was friendly breakfast was delicious. The bed was a tad on the firm side but lots of pillows and all furniture and fixtures were brand new. Very spacious rooms. I would most definitely stay here again.

Bed was a little bit firm. Check in took longer than expected even after I called ahead to confirm reservation and tell staff I was on my way. About 15 min.

the WiFi worked good, the room was clean, they are trying hard to bring this motel up to better than a 1 star rating.

they need a better vending machine and ice machine area and they don't have hair blowers.

Easy to find, good value, clean towels, reasonable wifi.

Tub needed recoating, stairwells needed painting, floor was dirty.

The staff was extremely friendly and the location is awesome! Couldn't ask for a better room and will be returning again!

The room was nice and clean and the breakfast was good. The location was great if you needed anything while you stayed.

The housekeepers need some training, besides the head housekeeper.Had a housekeeper knock and then just enter my room,didn't announce herself or anything, and then one just entered without knocking. Glad I was leaving that day,felt unsafe.

Nice clean rooms and great breakfast.

No

The staff was extremely friendly, the rooms were clean and the beds were excellent.

It was located very close to where I needed to be that evening.

There were stains in the bathroom on the toilet and shower. There was a white stain on one of the nightstands. The walls and door appeared to be paper thin. We could hear everything. The rowdiness awoke my young child.

The room was clean. Bed was comfortable.

The rooms are very small. Also, could benefit from a little fridge and a microwave if possible. Again, rooms are so small I don't know where they would put such things.

This was my second stay at this hotel. I intentionally booked here again because my first experience was a good one. The staff is pleasant and helpful. The hotel is older but well kept. It's close enough to get to Cleveland in a short amount of time and far enough away from the big city hustle and bustle.

I liked it all. Good value for the price.

Reliable quality like all other Hampton Inn's.

Pool was clean and cool, no hot tub. Towels had not been cleaned up at 6am, no clean towels were out.

Awesome diner next door

Bad area- heroin needles along curbs around parking lot.... could not take a walk to exercise outside of hotel property.

Clean, quiet room and comfy bed. There was a wedding there the night we checked in, but we never heard a sound from other guests. The staff was friendly and courteous. The lobby was pleasant and comfortable. The breakfast was very good. I thought the price was reasonable (small children eat free) and I'd rather pay for a good breakfast than get a lousy one for free. I definitely will stay here again when I travel to Akron.

I really wish the bathroom had an exhaust fan.

The hotel was conveniently located from the Akron/Canton airport. The room was a nice size and pretty clean. The front desk staff were very friendly and accommodating, and breakfast was good.

I wasn't completely crazy about the room setup.

It was an excellent location and price to meet my needs.

The thermostat didn't seem to work correctly. I liked the idea of having the type of air system, but it was too cold and I couldn't stop it from blowing on the bed without it whistling.

Very clean and modern. The sheets and bed spread was so comfortable and light and they felt and looked clean not like grandmas drapes haha. Breakfast was great also. Staff very friendly and helpful. Will stay again.

I liked there's things to do inside the hotel

I didn't like how the kids got out of the pool over to the jungle gym (I think that's what you call it) their wet. Kids that don't swim gets wet. It's a mess

Location close to our final destination.

This is a sprawling property with pools, conference rooms and an atrium. Too bad that the maintenance on the facility has been deferred for so long. Overall impression was that everything was shopworn, and kinda/sorta clean. Our room was a minor disaster with water stained ceilings in the bathroom, NO working fan for ventilation, a faucet so touchy that it gushed if opened too far. Add to this the dirty windows (with one having a large side to side crack), one nightstand and reading lamp for a king size bed, and a hole(no bulb)in the ceiling where a downlight should have been. This place was certainly below par when compared to others under the same brand. Check-in clerk seemed amazed that we could book over the internet, but then tried to give me a non-smoking room (when smoking was checked on the original form) and I ended up giving the same information that was filled out on the Kayak forms online. NOT a good value for the $$.

The friendliness of the staff. We checked in late and we were greeted in a very friendly manner. The bed and bedding was comfortable.

Insufficient number of towels. The shower knob and taps didn't work correctly. The WiFi coverage was little to nothing and couldn't use it. There was a problem with the sink tap as well.

The bed and pillows were awful.

Staff welcoming & helpful. Room very clean, large & well equipped. Breakfast was a cut above any hotel hot breakfast buffet we've experienced. The cheese omelets were great, oatmeal with all the trimmings and good variety with something for everyone.

Location is convenient to Akron and lots of local shopping and restaurants. Free wifi worked

Only a smoking room was available. It smelled heavily of smoke. The couch had a hole In the arm. The coat rack was installed crooked with a 10 degree slant. It would not have cost them anything more to Install it straight. The breakfast was a few dry bagels and muffins. Inedible. The front desk staff was surly. TV was terrible, like looking through a snow storm. Will never go back. Poor value for over $ 100 per night.

Close to alot of business.

Hallways and first floor smelled like marijuana very bad. Free Breakfast was bad. They put us on the 3rd floor and my husband is handicapped had a hard time getting go room since they only had stairs and no elevator.