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We enjoyed the room, the view was great of the city, and we could walk around to where we wanted to go. The bath tub didn't drain and so we showered in a tub full of water.
Very clean Not enough parking
My family really liked the pool and fitness area. We even ordered poolside meal service which was delicious. There was a snotty lady working in the fine gift shop who gave my 3 year old and myself the stink eye as my daughter hugged the bulldog sitting at the gift shop entrance
Clean rooms, absolutely immaculate grounds. All trees, bushes, and flowers were trimmed to perfection. Nothing
Safe and clean Needs to be updated
No continental breakfast
Bed was very comfortable room was very spacious Lots of noise from the parking lot area at 11pm sounded like a street sweeper going through the parking lot
My ground floor, corner room was noisy--both from traffic and the creaky floor upstairs. It was inconvenient to have to go to the lobby for wireless internet.
The rooms were very spacious and very clean. The elevators were broken and we were not informed about it after waiting for a long while with all of our luggage we decided to use the stairs. I understand things happen but a common courtesy would have had front desk tell us and offerd any help with our luggage. My neighbors were very loud and obnoxious how ever I did not call lobby which is my fault but possibly having security do a walk through through the halls at night would be a good idea for this hotel.
Rooms are spacious and clean Front Desk staff where not very knowledgable
Easy to park. The staff was excellent. Our room was very nice. Well kept and clean place. Would recommend to anyone.
Super nice. Friendly staff. Flight was cancelled and they were really helpful.
We loved the elegant atmosphere and the professional staff. The spa area was especially nice. We thought the parking was hard to follow.
very good service, friendly staff, decorated beautifully for the holiday season. great location, close to everything. we did not find an in-room coffee maker, which we would expect for our junior suite.
Great hotel with a great staff. One of the best values in the country.
Beautiful grounds and pool, Princess rooms, and very friendly attentive staff. Jack in hospitality greeted us, gave us great recommendations, and went above and beyond to make our stay welcoming and made us feel at home. Can't speak highly enough for the amaxing and genuine staff. Truely a luxury hotel with first class amenities. Only positive things to say.
It was an absolutely beautiful and amazing hotel. It's right in the city within walking distance of great places to have dinner and drinks.
The hotel was immaculate. The rooms were superb in size and furnishings. It was a very good value for such luxury. The grounds were also beautiful.
It was awesome. The staff went waaay above and beyond what was expected. Are you kidding me??? How about this....We couldn't stay forever???
Clean, modern interior. Great price. Spacious room and friendly staff. Room 508 had a little bit of deferred maintenance. Can't complain for the price I paid, but expect more from a Sheraton property.
By far the staff. Very impressed with the level of customer service. Here's a few odd things- I needed their wheelchair and it's in very bad shape. The left little front wheel is crooked and it has no foot rests. The lids don't fit the Starbucks cups in the room's coffee service. The bar bolt on the door (room 142) was very loose at the screws. The smell of the orange mint toiletries was offensive to me.
Great staff. Room was very clean and comfortable.
The spacious room. The long walk to our room.
Beds were horribly soft.
Great view to watch the fireworks. Nothing.
She ratings are on e of my favorite hotel chains. When we got there, we got an upgrade and got a spectacular view of the city. Loved it
Great experience overall! Nice rooms, comfy beds, great location close to everything downtown. The property was clean and the lobby smells amazing! Service at the bar was great! The bathtub in our room was not flat bottomed but curved and very difficult to stand in. Seems quite dangerous in fact. The door to our room was right next to another rooms door and all morning heard the bellman knock, then heard people go in and out all motioning long.
Excellent hotel and brilliant service, the view from our room was amazing and the staff were very helpful, room was brilliant came with all things we needed
The room was clean and updated, needs an updated tub though. The bed was comfy and tv was big. The tub and shower were not as clean as the rest of the room; would have liked a more updated and bigger tub. There was a dog that kept barking, I understand the hotel is pet friendly but it was annoying because it barked for a long time at night and again early morning. Maybe get thicker walls or something to muffle the sound? Also heard room cleaning and vacuum very early above us.
the king bed No.
The staff was amazing! They were all so polite and just wonderful. The room was fantastic as well! Nothing!
Breakfast buffet was quick and very good for this kind of meal. Waitperson was very polite and helpful. Clerks at reception desk also were great.
Love the location, very close to Salt Palace. The pool area was also nice. Not worth the price for anything other than location. Bathroom was pretty dirty, the room was nothing special. Our mini fridge was leaking when we checked in and the floor was wet. They sent a new one right up which was great. I wish the floor elevators went straight to the parking garage. It was mediocre for my expectation of a 4 star hotel.
So close to the Salt Palace convention center. Beds were comfortable. Rooms were smaller than expected, with no microwave.
Clean but with a definite 'run down' feeling, operated on a shoe string and it shows..convenient to convention center if there is no other choice.Personel is friendly and helpful, doing the best they can .. Noisy air conditioning and fan blowing in your face at the desk...sleep number bed a disappointment..TV set far from its prime...dinner quality worth forgetting at best..
Excelent facilities, particularly the gym. Good restaurant as well. Very helpful staff. Great city centre location The outside looks little sad, but once inside is fine
The hotel met my needs and the location was perfect. The hotel staff was great and the parking was excellent. I would expect the Radisson to be a very nice hotel. The SLC Radisson was not a very nice hotel. The room was just an average room with sub standard furniture requiring replacement. I had a better room at a two star hotel. I don’t think the hotel should have charged to park at the hotel ($24.00 for two days was excessive).
Clean place with friendly staff. They even threw in a free breakfast with our stay. It was also an easy walk to the mall. The room had cool art but, the heater was very loud. Something wrong with the fan. Also no bathroom fan oddly enough.
Accommodations were comfortable, inviting, and very convenient to Salt Palace convention center. Staff was wonderful. Service at restaurant was slow and sometimes absent. Disappointing, because the food was excellent.
Very good central location, the motorized bed system to get a better confort was astonishing.
Rooms were clean and neat Was told that there was a airport shuttle....not Check in was @ late! Got into room @ 5. Had to put luggage into closet by front desk while we walked around downtown, waiting for a phone call from them stating that our room was ready. We were not the only ones either. Was told that our stay included the breakfast, found out after we had already had eaten....
great downtown location, close to it all would have liked a fridge in the room, other then that wonderful
Within walking distance to city creek Room was very small. Run down. Needs up dated. Not worth the money. Water hot then cold in shower. Staff was ok.
Nice place, great location and walking distance to shopping mall. Hotel room clean and spacious.
Conveniently located next to Temple Square, within walking distance of the convention center. Easy access to lots of local restaurants/shops/bars. The staff was always very nice, and the light rail from the airport stops directly in front of the hotel. My room also had a great view of the Temple Square area and the mountains in the background. Not a very big room, although I didn't need a lot of space as a solo business traveler. The bed wasn't the most comfortable I've slept in, but it could have been much worse. They offered the option to not wash the sheets every day if desired (in order to save water and resources), which I appreciated, but did not offer to do the same for the towels.
The location is great. Light rail stop right out front. Half a block to the convention center. Only feet from the Salt Lake Temple if you are interested in sightseeing
I liked the location and friendly staff The old rooms and broken heater, loud refrigerator. Not the cleanest bedding.
Great location! The water in the morning would be hot and then cold- not very comfortable!
Unplanned overnight in Salt Lake due to flight cancellation. Hotel is ideally located (really is adjacent to Temple Square and City Creek). Squeaky clean. Deco lifted from a set of "The Americans," or maybe something five or ten years earlier. Not old, just old.
It was in the heart of Salt Lake City across of Temple Square, across of Abravanel Hall, and City Creek Shopping Center. The free fare zone helped to get around using the train in front of the hotel and several buses nearby. Nice view of the city from the hotel. I found a few stains on the upper part of the shower curtain, lack of space to put luggage down, and a cold draft coming from the balcony door even though it was closed. This was mainly due to the snow storm though.
VERRY CONVENENT FOR MY STAY AS I WAS IN THE DAYS OF 47 PARADE AND I LIVE IN CACHE VALLY. I BOOKED AT THE RIGHT TIME. GOOD RATES .
Everything we came to Salt Lake City for is within walking distance of the Salt Lake Plaza & at a very reasonable price. This was my second visit & would stay again when I return to town. It would be nice if parking were included in the rate, but the $5.00 fee is reasonable & parking is secure.
Nice place, great location, has been recently updated with décor, bed was very comfortable, room was clean, free internet with good service Staff was knowledgeable but a little slow, price was a high versus other locations of similar quality, not a modern or chic building but very serviceable.
Everbody was friendly and accammodating.
There breakfast is too notch!!!!
Lobby, sundry shop, room, pool & hot tub, sauna. Close parking. Made use of all of it. Hot tub is indoors, but has great vantage point into the world outside. Room was great: just nothing in particular I need to say about it. :) Nothing about the place made me unhappy.
Breakfast included. Decent selection. Room smelled like a smoker. Bed could have used some padding. No couch for kid to sleep on.
Nice enough place. Good pool. Rooms clean. Overpriced in the summer. Staff lied to me about room availability. Had booked the rooms for a week and then received an invoice the second morning. Was told nothing was available and they were sorry. Then I booked a room online and the staff proceeded to give me attitude. Breakfast setup in a way that it can't accommodate the number of guests. Parking lot is a hangout for homeless folks. Stayed there many times in the last few months but will never go back.
Price and service
Just a great place to stay, and good location. No complaints at all.
From water with some fruits at the lobby to housekeeping job, we could tell this place really care about their customers. Breakfast was wonderful, and they have indoor pool and sauna which were nice. Most staff were very friendly. Walking distance to the train station which you can take to the center of town free!
I felt that the room was very clean and spacious, with a simple but stylish decor. The price was also much more reasonable than other hotels in the downtown area, as there was no major fluctuation between the weekend and daily rates. The continental breakfast was subpar, despite being hyped upon check-in as one of the hotel's best features. I also had issues connecting to the internet, and had to cycle through several different networks before finally staying connected.
The pool was the perfect temperature and all sidewalks were crystal clean after the snowfall.
Great breakfast every morning
The room was very comfortable, especially the beds . It was was clean. There was plenty of room to spread out. The breakfast food was not good. Most of it tasted and looked like it sat around for a long time. The table area is tight, especially with many families with small kids. Fortunately there are restaurants close by!
The location was excellent and the facilities were very nice. The young man who first met us as we drove up was very, very friendly and helpful. We had trouble getting connected to the Wi-Fi. When we did (with the help of their out-sourced IT) it was a very weak signal. Also, when we got to the hotel, the place seemed a bit chaotic with wedding guests, wedding parties and tons of people clogging the entry way.
I didn't like that you had to pay for parking each day and you had to pay for WiFi.
The daily parking seemed a little steep given both the parking garage and surrounding streets were basically empty.
The firepits and lounge area No outside pool or hot tub. Room wasn't as nice as I was expecting for the money.
When I was working I stayed at this hotel year after year, and appreciated the little extras they had. This room was very basic, no extras or frills - but it was close to the political convention I was attending.
Rooms are clean and comfortable Room was not ready when I arrived
I always stay at the Hilton, it's great location and pretty luxury althought there's many more luxury hotels, Hilton is great in price and location, close to bars and City Creek Mall The extra charge for parking should be included with the stay
The view Bathroom Filthy carpets Dated rooms
It was clean. The staff was courteous, friendly, helpful and well informed. It was close to Temple Square and Shopping! Great atmosphere! No microwave or refrigerator in room. Also I don't like that they charge you for bottled water, $3.00 seems very high!
Room, location, bed, view Girl that checked us in put us in the wrong room and when told did it again. I went to remedy and was told that hotels.com could not reserve the room I requested and that I would need to request refund from them. I went back to wrong room, called hotels.com and miraculously the correct room opened up! Yeah for hotels.com
Location, friendly staff, decor Room 708 must be very close to ventsbof some sort because there is a hum going on the whole day and night, which could affect quality or sleep.
It was clean and centrally located. TL;DR We were overcharged for the room. The room was dark and tiny. We were "upgraded" to a smaller, darker room. Don't stay here. Paying via priceline was $40 more than the hotel website advertised. On a night when the hotel was nearly empty, we were given an awkward corner room that was poorly lit and the size of a closet. Front desk was nice enough to "upgrade" us.... to a smaller and darker yet equally uncomfortable corner room. The robes were threadbare, faded leopard print, and gross. It was so terrible that we questioned whether we were on Candid Camera. I've been a lifelong Kimpton devotee but never again. There are so many great hotel options in SLC. Don't waste your time or money here.
Well decorated, nice overall. Other people's showers so loud it kept me up, knocking on my door when I have do not disturb tag hanging, if you arrive late at night your reservation may disappear, parking is stupid expensive considering cost of room, no parking for large vehicles.
Loved it here! Great place to stay! The staff is so friendly, definitely has a high end feel. Furnishings are very nice and unique layout. Very clean. Bed is very comfortable. I highly recommend getting room service. The restaurant in the hotel is to die for. They accept pets and welcome them with open arms. Valet service for $24 per night is very worth it! Lovely hotel!
Restaurant was very good - except for the dogs. Staff was helpful and friendly Dogs
My husband and I enjoy staying here because it's always modern, clean, sophisticated and welcoming. They are so friendly and the rooms have these fun and creative amenities, like yoga mats & animal print bathrobes. We often have overnight lay-overs and roadtrip pit-stops in Salt Lake City and the Kimpton Monaco never disappoints. No complaints
The staff was so nice and very accommodating! Their Bambora resturant was amazing! The best food I've ever had! It was so good that we ate there for dinner and breakfast. Wine/social hour was very relaxing. It was a fabulous get away!!!
I would definitely recommend it . I am going to stay more over there Everything was great.
The hotel was very accommodating. Upon are arrival in Salt Lake City we called the hotel for pick up and they were there within 7 minutes. Our reservation was made over the internet so checkin was harmless. We were given two keys to the room and also two vouchers for the included breakfast the next morning. The breakfast is eaten at a sit down restaurant attached to the hotel. Their food and service was excellent. Great place to stay while in SLC.
The paint was new, but that was about it. Everything was out of the mid 1990s, including an old bubble tube TV and, seemingly, mattress. Worst night of sleep I've had in ages.
I had just had surgery and was on crutches. luckily there were some nice people staying there as well because the staff didn't seem to have time to assist me. even though it appeared they were doing absolutely nothing but watching me try to hobble out to the shuttle with my luggage.
Solid hotel, good value, excellent staff
Checking in and out was smooth. Clean room. Comfortable bed. Hallways felt like they might fall through. A little uncomfortable.
Price was great, shuttle from the airport was really convenient. I wish I would have gotten the young man's name who drove the shuttle and worked the front desk that evening (December 13th) because he was terrific at his job and was an asset to this hotel. He was a true hospitality professional. Beds were comfortable, and the room was clean.
Most of the staff was friendly. Room was clean although a little on the old side. Needs an update. Small but comfortable. Reasonably priced. Almost no parking for the guests. I think they rent their "unused spaces" as long term parking for the airport. Had to park on the street, but no problem. Parking, tv remote did not work.
Comfortable beds, close to the airport and complimentary breakfast. One of our two rooms smelled as if the floor was moped with dirty soap water. Difficult to tolerate the odor. Also, not enough towels in the rooms which were very worn and rough.
convenient location and great price, free upgrade to suite on arrival for a six night stay.
close to airport, comfortable beds, good Chinese restaurant. Nice place to stay during my transit.
Our King suite room was clean and comfortable. The shuttle service was prompt and only a 15 minute ride from the hotel to the airport. The hot breakfast included in the room price was very good.
The personal was nice but The place need to clean more all the facilites The pool, you don't have nice lobby to relax, the hallways smell bad, was dust in all the furniture in the lobby
The location was great. $15.00 for parking and no free wifi.
Bed was comfy...perfect for two. City view at night was amazing. Originally paid for the high rise but they tried to put me on the third floor. Desk worker Sage was very kind and helpful in getting us into a more appropriate room on the 14th floor. Small bathroom....small bathtub. Very few options for "gift store." 7 dollars for a bowl of cereal!!
Bed was very comfy and big for me, my wife and out 7 month old little boy. Staff was nice and helpful. Had a great view from the 9th floor. Location was awesome. For a last minute trip, this place a gold to stay at. The bathroom was small, I have stayed at cheaper places with bigger bathrooms. Breakfast was over priced. It was cheaper for my family to go else where for food.
this is one of the best hotels in SLC, the location, amenities and friendliness of staff is outstanding
Bed was awful. Lobby was stark and uninviting.
Clean, great location You are required to pay a $15 parking fee per day to use the only parking structure available on the premises.
The hotel itself is nice. It's comfortable, clean. Seems best for business or couples. The indoor pool was fun with a city view. We had a few problems with our room upon arrival. Online we had booked a room with a sofa bed, and the microwave/fridge. The room they gave us had no sofa bed for our kids, so they switched us to a room with no fridge/microwave. The staff weren't very friendly. When asking questions about breakfast, facilities, getting extra blankets and pillows etc. they were rude and treated us as if we were being incovenient with all these "silly" questions. The pillows were miserable! Down and feather pillows provide no support so it made sleeping on a nice mattress difficult.
the staff was great , the bed comfortable , room was nice parking was difficult , room service was a little slow
Great location and the view from my window was amazing. Very friendly staff. Clean comfortable bed. For the price the room was small, No spa, No coffee in the room. Not a hot tub, jacuzzi to be found. Room was hot. I was a very sad girl.
Convenient to all the downtown sights. Back patio is right on Gallivan Center plaza. Great views of the mountains. Cheerful service from everyone, from valet to housekeeping to front desk. Dinner at on-site restaurant was just okay.
The rooms were all updated beautifully with modern bathrooms and very comfortable bedding. Would definitely stay again !!
I was very impressed with the staff, the hotel overall and the food.
Nice hotel, especially when considering the deal we got through Kayak. It was close to the expressway and I would definitely stay there again.
The beds were comfortable. The indoor pool was nice, though we didn't use it. The warm cookies were really good. The onsite restaurant had terrible food and the service wasn't very good. The server didn't know anything about the local beer they sell there. Of the party of 4 that ate at the restaurant, not one person finished their plate of food. The veggies were much too salty, the steak had no flavor, the fries were cold, and the chicken with salsa was only mediocre. The prices were high for the quality of food and service. They also placed two holds on my card. One for incidentals and one for the room but they held about $50 more than I should have been charged for the room. When I called the front desk I was told that sometimes they charge double for incidentals and that those charges should be dropping off my card soon and I would only be charged for the price of the room.
Breakfast, clean room, good bed, quiet, good location, relatively safe. Observed some door propping but doors locked at night.
clean room, but staff are not so friendly
Rooms were a little older but manageable Had a loud constant humming noise coming from the outside.
The executive room breakfast was pleasant and attended by a very nice server. The large pond outside was nice for a stroll around in the morning. The bed itself was comfortable and the room was nice and large. The counter staff when checking in made us wait and excrutiating amount of time, and even called a couple in front of us that had arrived later. The check-in cookies were overly sweet and not fresh, but heated. The pillows were abundant, but none of them were comfortable. The TV didn't work, period. If you pushed the power on it would take about 5 minutes to load a blank channel and then if you hit menu or guide it would turn off, and it would also just randomly turn off for no reason. There was bits of damage all throughout the hotel, from pieces of moulding to chips on the cabinets. The soap provided felt impossible to rinse off. My room was not cleaned in the two days I was there. The worst of all however was the fact that I had prepaid for my room and at checkout I was billed for the room again without consent, a fact I didn't realize until arrive home a day later. I had to call them 6 times to speak with someone to reverse this charge, even though from the first call it was acknowledged that this was in error, and I never actually got through to anyone, I simply had to leave a message explaining what happened. I received a call back two days later on my answering machine while at work that it will be refunded to my card and I'm still waiting for that to go through. I will never stay at a Doubletree or Hilton again.
Staff, quick checkin Very noisy heating system.
Clean and tidy No continenatal breakfast, no free food!!!
Location Young and inexperienced staff
shuttle service to my office the current construction
Dirty Windows, construction on our floor
Bed was comfortable. Nothing special.
Didn't like much of anything. Decent bacon. Giant TV. Construction. Very very Slow wifi. Missing furniture from my renovated room. Rude staff at the desk (especially the ladies in the evenings). Disgusting coffee. Also very expensive for what it is. Very removed from downtown.
they did finally move us to a room with working a/c beds were great No Working ice machine, the ones that did work on a different floor and where out of ice. The a/c did not work. ceiling tiles falling down in hallway pool closed
Neat looking place, very different than typical hotels. More "hipster". Clean, friendly. Very comfortable beds. The fridge and microwave were not working.
Modern Feel Comfortable Bed Pool, Hot Tub, and Exercise Room Refrigerator and Microwave Slow-Check-in Untrained Staff Not Customer-Service Oriented at all Under Construction Hallway loud the entire night *Had a job interview and wanted to extend my checkout from 12 to 1 pm, this was denied and they wouldn't even accommodate holding my bags for pick-up when the interview ended at 12:30. I will never stay at this hotel again, it reminds me of a 2 star hotel with a modern feel. I would probably hire legitimate professionals in business attire to manage the front-end and not a bunch of hipster teenagers with no manners or customer service experience.*
Liked the hard floors in the room. Over all it was pretty terrible. There was no heads up about the construction and the fact that there was no room service. The lounge that actually provides food was way to expensive for the quality. We also asked guest services to bring up new shampoo, conditioner, body wash 3 times and no one came. Said breakfast was a part of the deal and got there and had to pay for breakfast. We thought by paying a little extra for the room we would have a better time and we sure did not. Will not be returning there.
- Floors were so dirty, they were never swept of cleaned. I wish I brought my own house slippers. It was disgusting! - Upon arrival, the coffee maker still had coffee in it. Housekeeping must have missed that detail...I requested another twice b/c they forgot to bring it the first time. The second time, the coffee maker arrived by way of an irate woman who made it seem like an inconvenience that she had to bring it to my room. On top of this, the one she brought was still DIRTY. I gave up and decided to buy my coffee off-property and that was an inconvenience to me. - Pillows were dirty and sheets felt unclean. To confirm my suspicion there were a pile of pillows at the hall by the elevators, they were all unbagged and just left there for everyone to see. Pretty gross to think that the pillows we put our heads on are just thrown on the floor only to be re-covered by linens when they had been touching dirty floors all day.
The location was great. The hotel could have been cleaner. My TV wasnt wourkingbfor two out of the four days I was there.
Friendly night staff Everything was awful. Everything was closed early. The room awash nothing like the pictures. Worst money spent ever. Super disappointed.
close to downtown and universities The staff were discussing me negatively in front of other customers after i needed help with something that they felt was unnecessary.
Everything was nearby and that you could order from the kitchen 24/7 super easy. Pay to park, I am already paying for a room and taxes and then you charge me to park at your hotel.
It was very clean, friendly, and quite and breakfast was great
Nice look, new Everything was great
The staff was outstanding! Stella and Aple were terrific!
Coffee and hot chocolate bar!! Best breakfast I've ever had at a hotel. Rooms were amazing - huge couch and new furniture! Available parking was limited in the paid lot behind the hotel.
The room is spacious, and the furniture is arranged well. The bed is comfortable, the study desk conducive to getting work done. The breakfast is excellent. The location, near the Convention Center, the light rail, and restaurants and shops is great. The fitness room has old equipment that does not work well. These are heavily used, so it would be a good idea to replace them.
The staff was very kind and accommodating. The facilities were very clean, modern, and sleek. And the location is incredibly convenient. The parking situation was confusing since I've never been in the area and arrived in the dead of the night. There weren't clear instructions pasted anywhere explaining what to do.
Room was nice and spacious. Breakfast was great! Extra 10 bucks to park
Nice room. All up to date. Bed was comfortable. They charged $75.00 non refundable deposit for a 5lbs dog. Ridiculous amount. Was not worth the cost with that included.
Staff was friendly and efficient. Nice rooms. Excellent central location for doing business.
Price, breakfast, accomodations Gym lacking a general weight station, Pool should be inside building, a female Staff member was rude and with an actitude.
Everything was excellent
The sinks outside the bathroom, in the room, was an irritation with small children sleeping. Obviously nothing to be done about it, but wish that we could have had a closed door and lights for using the sink after kids in bed.
Very friendly and helpful staff. Nice, comfortable rooms. Ample complimentary breakfast.
Clean rooms, good sized pool and spa, good meals. One single small cramped elevator, wicked hot inside the elevator.
I had to find a hotel quickly due to repairs going at home. This location was close, room was clean, the staff was great. They provide a light dinner as well as breakfast. Both meals were good.
Clean, spacious, quiet, good food, great value, friendly staff, comfortable beds Nothing; perfect hotel stay.
Excellent location, very close to shopping, several restaurants (though the facility serves a wonderful breakfast and dinner), and the medical facility we were there to visit. Easy access to freeway. Definitely would stay again. Elevator is centrally located but far from the rooms on either end, which was a bit of a problem for my elderly mother.
Comfortable facilities. Includes breakfast and light dinner daily. Very good for the price
I loved the breakfast, light dinner, coffee machine in lobby, good Wi-Fi, local shuttle. Great value. Rooms are spacious and comfortable. Didn't get to visit pool or fitness center, but I'm sure they're nice as well. Housekeeping was non existent. Stayed 3 nights and never had the trash emptied or linens exchanged.
Easily accessible and convenient to airport, shopping and ski areas (especially if you have a car). Friendly and helpful staff. Large rooms with WiFi included. Good breakfast. Immediate neighborhood a bit dreary.
When I called with questions about my reservation the staff member was so nice! He made me even more excited to stay with you guys. Our room was a lot bigger than we thought it would be and we wished we could have stayed longer than just one night! The free breakfast was a HUGE plus for us and it tasted wonderful! The gentleman helping serve breakfast was also very nice to my spouse and I. Some of the decor or the carpet in our room seemed a little dated and had some issues but overall it was fine!
Honestly, it was perfect. For the price we paid, I couldn't have asked for a better room and experience. job well done.
We liked the style of the rooms because it was a unique layout and quite modern. It is close to a lot of restaurant and a pretty area. Our room was on the bottom floor right next to the large highway. The fridge was also left with food in it from the people staying before us.
Immediately upon entering the hotel, we were treated very well. Our checkin hostess was very professional and because of our on time arrival, she let us know of the different room views we could choose according to the room we booked. That was great! We entered our room and were so blown away by how nice and clean it was. We loved the late check out at 12. The breakfast had a nice presentation but was mediocre. The beds also hurt both of our backs.
Easily accessible location, we were arriving later at night and it was easy to find off he freeway. It was a beautiful room with lots of space. Great staff, a surprisingly great breakfast, although next to the freeway it still had a nice view of the valley and the mountains. Overall, it was a wonderful stay with no downsides. I'd definitely recommend if.
Modern look, friendly staff, very clean, great location
nice clean new hotel, good location, good coffee. pillows and bed a little uncomfortable.
Good facilities, great location, great staff, great hospitality mediocre food, fair value for money
Great location to ski. Only 15 mins to canyons.
Location: the best feature of this property. Super-easy freeway access and a quick, safe two-block stroll to the Trax light rail station (Courthouse - the first one in the downtown free-fare zone). Room: comfortable, quiet and reasonably clean though not spotless or super high-end Internet: free … if you could ever get it to connect for more than 2-3 minutes at a time Breakfast: meager and all starches, and I didn't particularly appreciate the numerous local homeless that seemed to wander in and help themselves each morning
Dirty, run down
Price Staff No Cable Outdated Television/Furniture Broken Shower-head Drugs used and sold in the parking lot no security
Staff was friendly, sheets and linens appeared clean. Everything else was suboptimal: carpets, TV, down to the paint and drywall was ancient and decaying. No airport shuttle despite what is advertised on Kayak.
Clean room and well comfy bed. Better staff. Better clarification of fees.
The place was terrible. It was dirty, old, the betting had holes in it cigarette Burns comma the bathroom faucets constantly delete and wouldn't shut off, the internet was terrible, the staff was incredibly unhelpful, and every morning housekeeping was incredibly rude, loud, and continue to knock even with the do not disturb sign on for different times. See above
Honestly, there was not much to like. We've stayed here before and had an alright experience. This trip on the other hand was way past horrible. The bedding had stains and cigarette burns, mind you... this was a non-smoking room. The only sink was clogged with whatever was clogging it and standing water. The toilet wouldn't stop running, with extremely loud sounds coming from the pipes in the wall. The panels of fluorescent ceiling lights had a disturbing amount of dead bugs. The longer we were there, the more filth we would see. We had no choice but to change rooms because they would not refund. It felt like we were an inconvenience for the night clerk, who was too preoccupied with her friend and was apparently drinking alcohol. When we finally did check out, the manager did not seem to care one bit about this and refused to give us a reciept.
This property is poorly maintained. The beds are uncomfortable, the tv (giant tube tv) had static on half of the channels and had a remote but no batteries. No phones in rooms. Trash cans outside room were full during my entire stay. Whole place was generally unclean. The street in front of the hotel is one direction and (fortunately) faces into the city and not away from it.
The pool The television didn't work and the carpet was old.
The front desk was friendly. My 8 month old granddaughter began sneezing and coughing immediately, when we got into the room. It was just so old and musty and full of allergens, I guess. But, there were also a lot of weird things, like toilet paper stuck into the peephole in the door, so that you couldn't look out of it. I expected it not to be the nicest, but it felt very, very dirty. And my son found a used needle on the ground just outside of the room.
I liked where it was located. Rude staff, rooms smelled real bad. I found a dirty syrringe under the night stsnd. When I asked for another room they were out of rooms and rude about it.
No fridge Terrible air conditioning Too old
The rooms were spacious, clean, well designed and comfortable. Loved everything about the rooms. I would stay in the facility over and over again because of the rooms & facilities. The check-in process took me a half hour even though I had already booked online. The staff was disorganized and poorly trained with the check in procedure. They were dressed like they were part of the cleaning crew. Granted I checked in after 10pm. The breakfast is chaotic. The space where food is served is very small. Dishes were at the wrong end of the service area and so people were going every which way. Food was good. Flow is poorly planned.
we liked the location of the hotel and once we got a room things began to improve. when we checked in they assigned us a room that was occupied. our keys failed to work and it was not a good experience.
Good location, friendly staff. Limited parking in front