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Lots of leg room.

wanted a snack

Fast and efficient

Being by the turbine sucked.

They changed my flight 3 times and they put a baggage on a different flight.

Fast And on time

Updates emailed earlier enough to make adjustments!

Delayed over an hour.

Crew and terminal staff hurried to get us boarded quickly.

2 hour delay was unforgivable/ unprofessional

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

I like the leg room that I had and the crew all were wonderful.

I don't like how this company nickel and dimes you. You pay a low rate only to be slapped with a seating fee when you check in for your flight. Then ofcourse the ridiculous nature of charging for a carry on bag.

I was charged $45 for my carry on. My bag was within the specs. they had on their website. I will never fly with them again.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.