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Nice Room! Nothing at all. Great hotel.
The stay was good until 9am, no water, therefore could not shower. After breakfast there was no toilet facilities, that was horrendous because all toilets were blocked by then. The hygeine was nil. I would expect some compensation for this depolrable inconvenience.
Excellent service and facilities None
I enjoy your swimming pool very much - one of the best around. I phoned reception many times on the Friday evening to request a taxi but your colleagues did not answer and so I was late for my appointment. The following morning I again phoned reception and again they did not answer.
The food in the restaurant was excellent, unfortunately, they cannot cope when the hotel is full, so unless you go early, you will have to queue. The reception staff, are poor, our rooms were not available until 4.30, and sadly that was after a lot of complaining.
friendly helpful staff. had deluxe room which exceeded expectations. buffet breakfast could've been better; not very hot, rubbery eggs,hard croissants and had to ask for more hot water for teapot as only enough for 1 and a half cups between us.
Great quality alround None at all
The standard of service was of the highest level. Made to feel a valued guest.
My friends and I stayed at Hilton Maidstone as it is half way between our homes. It suited our needs perfectly and was very comfortable. It was close enough to town to leave our cars there and get a cab into town. Staff were very friendly and helpful.
The staff were very friendly and helpful when asked for assistance. Restaurant food was high quality with a good selection.
Excellent food, full English breakfast possible, nice staff and typical British countryside ambiance. Feeling of being "at home". Noise from the street (our room was at the front).
Friendliness of the staff Car park too small and restrictive
Staff very attentive, wonderful decor and lovely grub!
Very attentive and professional staff. Really fresh cooked breakfast of superior quality. Bad odour of glue or similar material in bathroom which permeates the whole room (and my clothing etc). Very strong and noxious.
warm hospitality shower curtain and the availability of wireless internet service
Attentive service, excellent atmosphere and great range of food and drink. Brilliant value for money.
The rooms are excellent, the food is very good , the staff could not be more helpfull, as i write this i am on my second visit, good value for money, The restaurant is so popular at the weekend they can run out of some of the items on the menu.
Great atmosphere, very good breakfast. Excellent housekeeping. Bed too small, was supposed to a be a "king"! A bit noisy water heater. Needs a mini fridge.
staff were very helpful, luxurios rooms, good atmosphere in both bars and restaurant, breakfast was delicous too! that our stay was over too soon!!
Great location - nice bar/restaurant. Staff friendly. Not much space in room, too hot and far too noisey, located above the kitchen touching the very loud air conditioning unit which ran until midnight.
Wonderful hotel great food and service.
Comfortable. Friendly The Restaurant could be better both for Breakfast and Dinner. The Orangery/Bar/Lounge menu and food were better and better value
it was quiet and convenient car parking
The warmth and friendliness Not really
Staff were very good and attentive Overall, hotel was fine but felt a bit "dated"
Decent sized bedroom and excellent bathroom N/A
Fantastic room - huge and luxurious.
Quiet with plenty of staff on hand, most of whom made you welcome. Bar closed at odd times, like 2/30 on Friday afternoon, just as I arrived and wanted to relax with the paper and a glass of wine.
Our room was spacious, clean and very comfortable and the staff on the reception desk were extremely efficient. I wish we had stayed longer!!
The long time at the check out in the morning. A four star hotel should have teo reception staff at this busy period. Also it is a long way to the bottom car park with your luggage.
The whole experiance was very good The only bad ponit was that 2 or 3 things on the late menu where not avalible
Well set out - rooms are comfortable - easy parking Internet didnt work - aircon unit in room was broken - check out took an age (one staff member only on reception)
We did not find this the usual standard of Marriott Hotels. Restaurant for dinner is not recommended.
I was very impressed with the help I received as I am blind and found staff extrememly helpfull I found that my room card had not been programed properly and I accidentally was able to open somebody elses room as well as mine
The friendly staff, cleanliness of rooms and the variety of foods.
the whole stay was really fanstatic and relaxing, the staff was all very nice only one prob booked breakfast through this site and it wasnt forwarded to the hotel but as soon as i showed my copy of booking they allowed it, but it was this site that hadnt told them
Evening meal was nice but very expensive! The hotel booking was a joke, room was not what we booked, moved rooms, they couldnt find our luggage, spa pool was not working, breakfast choice was very limited, they took our breakfast plates from under our noses at exactly 11am when breakfast finished, we had to ask for our plates back. When we checked out they added items to our bill that we had not had from the minibar, even after I told them exactly what we had. The long weekend was like a prison sentence
The room was quite small but adequate with the beds very comfortable and all fittings ,bathroom etc. up to normal Marriot standards.Restaurant food and service was very good.
Stayed overnight as we had a Party near by to attend The air con was broken in one of our rooms on the hotest day and we were given a fan
we stayed there to attend a family wedding, - immaculate room only thing was going into breakfast at 9.30 we felt the staff were not too interested and rushing to get the room ready for lunch
Just superb service all round. To answer Q3 below, it was price at first but now blown away by the place. Just superb Nothing at all.
very lovely . set in gardens. breatfast to die for. the lady of the house was keen. helpful. and we chilled out. a great haven to escape
Good value at price we paid (£80 per room per niight). Excellent breakfast and restaurant service. Evening meal very good but, as others have commented, a little bit pricey. I think many more people would eat in if menus were more competetive with other eating options in the area. Would be happy to revisit and recommend Claverton House.
The staff were very helpful and efficient and the bedrooms very comfortable and warm. Small towels, cold plates at meals and no daily papers available
Food was superb, Table service first class. Indeed a 'country house' as advertised.Most relaxing. very little.
In a word - faultless
Stayed one night but hope to go back sometime. Very friendly staff, nice room and an excellent dinner and breakfast
Enjoyed the grand accomdation with excellent food and service
Owners were very friendly and made you feel at home N/A
hospitality, warmth, breakfast it was more a guest house than a hotel.
Whilst typical of so many modern hotels, this one has some helpful and friendly staff and it is in a convenient and pleasant location. The hotel only offers double rooms suitable for disabled guests - I would have preferred a twin room.
Excellent tv / internet An improvement would be air conditioning
,nice leisure facilities, lovely setting and grounds distance from lift to room ,
There isn't anything I can really say... Din't have WI-FI in the room.
Friendliness of staff Poor quality of the function food especially the main course
Rooms nice but a little on the small side for the money. Room clean. Breakfast good. Very hot heating! Shower curtain had been doubled up and was going mouldy / smelly inside it.
The room was of an excellent standard and the staff were very friendly and helpful.
The grounds were nice. The food and drinks were way overpriced, and on the first day the bar had run out of Rose and Vodka!
staff very good Hotel being revamped but is very jaded
It is located right next to Leeds Castle, which is why we stayed there. It's a bit out of date and unloved. It could be better with some upgrading and cleaning up. 4 Stars? Only on paper!
The young girl and the kitchen staff were very helpfull and are to be commended.
the price was very god for the room the room was cold they said there was problems with the heating but no heat at night when working in the room
Very good value for money could be difficult to find, due to its location
It was more like an educational establishment than a hotel. In the bar, men were sitting around at tables with drinks, and working with lap top comuters. One bloke was on his mobile phone all through breakfast.
everything was fine /clean and tidy
Very fresh and nice room. Very hard to find the hotel (in the middle of a University area) Feeling of beeing in the middle of a conference during breakfast. Breakfast was ok but not perfect.
quiet late breakfast
The room was very nice. The food was not great, only 3 main meals on the menu.
Clean, modern and comfortable room - great shower. Not really a conventional hotel - a conference centre. Dining room lacking in ambience.
Lovely looking hotel from the outside and in a peaceful location. Rooms were clean. Breakfast was tasty. Staff seemed mostly miserable and only begrudgingly helpful, except for one member of the housekeeping team, who was exceptionally friendly, helpful and polite. For example, there was no explanation at check-in of the breakfast arrangements, and upon calling to find out and making my way to the sparsely populated dining area, not one member of staff approached me to offer me a table, drink or mention that it was a buffet service. Great customer service, guys. The bedroom was lovely at first sight, if cheaply equipped, but the double bed was a couple of bolted together singles and consequently had an uncomfortable solid ridge down the middle, the frankenstein-esque beds also creaked like they were going to fall apart at any second which really limited the athleticism of our sexual escapades. The walls were paper thin, which meant that our German neighbours (we could hear them talking) in the adjoining room probably got very little sleep between the creaking of our siamese-twin beds and the fact that my girlfriend snores like a dying walrus. Oh, and the room was also loving placed right underneath a spotlight which was mostly unpleasant, except for the fact it made me feel like I had finally made my West End debut... All night. Seriously, if you want to stay somewhere in the £70-£90 bracket go to a nice B&B or a Travelodge, rather than risk disappointment in Oakwood House.
The room was very comfortable with a contemporary feel. Oakwood House does not have the atmosphere of a 'Hotel'. It is essentially a conference centre with very good accomodation.
Staff, location, ease of use, quick check-in &out. Shampoo/body wash in shower. Bit basic for a 4* hotel , bathroom floor could have been cleaner.
Room was clean and comfortable, staff were polite and helpful, bar meal selection was more than ample and well presented, all in all a pleasant stay
hotel was well looked after, rooms and beds very comfortable. Excellent facilities. Will stay in the hotel again. Excellent value for money.
the evening meal was excellant value for money and restaurant staff very nice reception staff a bit offhand
Starbucks Not overly impressed, have stayed in better hotels for the price, Towels could do with being replaced
The restaurant and leisure facilities
Food in the restaurant was excellent
It's conveniently placed with plenty of parking and easy access. The restaurant is pleasant enough. The cost of food, 10.95 for a burger and 3.40 for chips is a bit excessive.
a very pleasant stay- made a working weekend much more enjoyable.we made use of the pool -wonderful. would have liked pool to be open earlier on saturday!
gym and pool excellent restaurant service, no pay movies
Comfort and the feel of luxuriousness. Many great details. Difficult to find parking.
Nice ambience & good food Room was musty and pokey - shower did not drain.I rang reception and the bistro for 5 mins each to order room service - at 9:30pm and no-one picked up
We have stayed at several Hotel Du Vin's throughtout the country because of the ambience and the boutique nature. We enjoyed our stay immensley but would only comment that for £145 a night (4 nights stay)that breakfast would be included.
We came down for my daughers's 21st Birthday. She had always wanted to visit Hever Castle and as it was a special occasion I wanted to book us into somewhere a little special. We loved the restaurant and food and the decor. Sadly we weren't able to stay for very long, but would definitely recommend it
Courteous and efficient staff despite the Hotel being very busy the evening i arrived. Though the room was bijioux it contained everything required for an over night stay. Lovely view of the gardens. Both The evening meal & breakfast were excellent.
excellent accomodation, food superb, excellent sevice
Food was excellent & reasonably priced & rooms were clean, tidy & homely Thought the mattress in my room was quite hard & unforgiving but apart from that enjoyed the stay
We both loved the fact it was secluded and as we got to the room the rooms themselves we can only descibe as being like attached Bungalows and as we went in the design of the room was spot on all the facilities you need but at the same time nice and spacious.The staff in the restuarant and the Hotel reception were very friendly welcoming and attentive.All in all the night from start to finish was superb. Nothing at all staff and the Inn alike were faultless
The friendliness of the staff and the quality of the food the hot breakfast came before we had finished our cereal
The restaurant was excellent! Will visit again.
comfortable and quite.
We were warmly greeted and directed to our room, which was down an extremely steep slope. The room was clean,comfortable and modern although, very dimly lit.The sheets were a dull cream in colour, which tended to make them look grubby white. The bathroom was modern and generally clean apart from under the rim of the toilet. a nice touch was a cafetiere with ground coffee amongst the usual hot drink facilities. The restaurant was definitely gourmet with a wide selection of starters,mains & desserts accompanied by a good choice of wines.We enjoyed two fantastic evening meals. Breakfast was delicious:fresh fruit salad,cereals,yoghurts,toast and a full English. Staff were most accommodating & very friendly. The slope down to the rooms was hazardous. a ground frost made it quite icy in parts.WINTER Would be lethal! On the first two nights the food was outstanding although on our last night my steak was cold. I sent it back with minimal fuss. However, by the time it was returned to me, my partner had finished her meal. The steak was hot, but could no longer be described as "medium" and the accompanying asparagus & dauphinoise potatoes were dried out and I left most ot this meal. I am easily embarrassed & did not want to make a fuss, but did question why it was still on the bill. I was given £6.50 reduction, but still charged £13.50 for the main meal I did not eat- this spoilt our last night & I felt that I had been overcharged.
Good rural setting. Generous car parking
The personal interest shown to us- great great - we've stayed before and, will book again (directly) and, recommned it to our friends. For me only one thing, no smoking enclosure. So, brrrr cold for a girl from South Africa!
Friendly and very helpful people. food good at a fair rate.
decor,helpfull staff,and just happened to mention we were celebrating our anniversary ,and two glasses of champangne arrived,made us feel very welcomed. no
Location, but complicated to park. Yes, a lot. When I booked I asked for a room on the top floor, they have four on the topfloor and one below. I got the one below. athere are no parking close to the hotel. When arriving I went in with the suitcases in a rush and asked them to give my wife the room key, because she felt ill. Thrre woman in the reception and they said yes they will handle it. It's really dificult to find parking so when I arrived 20 minutes later my wife was still sitting there and no one had help her to get the room. They are supose to have Wifi but I could not connect so I called the reception and they said they will get back to me rapidly. I waited almost two hours and then I told them again, nothing happened. Internet is my work so no good.
room nicely furnished overpriced, room (7) small & cramped, no air con!
decor, bed comfort, food,bar and location (central). N/A
The luxurious comfort, location, cuisine and friendly helpful staff Nothing
Everything.We found the hotel to be very comfortable.The staff were very friendly and helpful and we would definatly recommend the hotel. parking was difficult
The style of the furnishings was fabulous A small irritation, the tea strainer did not have its bowl, for some reason this was being used for jam, so there was no where to put it once you had poured your tea.
food non existent car parking at the hotel. I think that the hotel should have given a free pass for the public car park at least.
excellent location parking a problem and the breakfast should have been better for the price of this hotel
Pleasant modern decor;comfortable bed;good shower with plenty of instant hot water. A very good breakfast. The staff were pleasant, courteous and well intentioned. We stayed in room 3 which is above the bar area. It appears to us that it is hotel policy to play fairly modern music in all the public areas from 9am. to 11pm.The beat of this music was very intrusive in our bedroom; sitting in bed,trying to listen to the TV at a sociable volume was impossible. This rather let the hotel down.
peaceful room #102
On our arrival, reception did not have a record of our on line booking but efficiently dealt with the matter. The Breakfast Manager on Sunday was particularly friendly. It looked very much as it did when we stayed there 10 or 11 years ago and whilst clean was a bit tired and dated.
Use of the swimming pool and spa facilities - good opening hours. Excellent customer service.
Restaurant was good. All staff helpful There needs to be a lift to the 1st floor.
bar and dining room staff were excellent
Friendly staff Breakfast Room staff not very efficient in maintaining food at the buffet nor for delivering toast to the table.
Quiet location Problem with internet service in room. Had to change rooms. Staff dealt with this very well.
the pool, the food, the location...good local bus service. Comfortable beds.
Upgraded room Bar and seating area very basic and open - seemed more like part of entrance and reception area.
helpful staff, enjoyed the swimming pool
The friendliness and helpfulness of the staff. Did not spend enough time there!
Although we arrived late in the day after a wedding, the room was very comfortable and homely.
Staff friendly and helpful, room clean and comfortable and quiet. Bathroom had shower but not bath. Ate at the restaurant and food was good. Buffet breakfast fine. In all no complaints and seemed pretty good value to me. The only downside to the hotel is that you are outside of tunbridge wells here so need to drive in and out.
Nice quiet clean room away from the road. Plenty of car parking Very popular at lunchtime suggested they are doing something right. Disappointingly small room, very dim lights in the bathroom, bed sagged in the middle, too soft for us, not a good nights sleep. Strange 'modern but baronial tudor' furniture in a newly built room.
Clean, friendly, lively hotel, but very traditional feel too. The staff were outstanding - we arrived late on Saturday evening after the kitchen had closed, but even without us asking, they offered to provide sandwiches and tea or coffee. The room, although small, was beautifully appointed with luxury touches. We were there for an event at a local castle, but hope to go back next year for a longer stay when we will use the hotel as a base to explore local stately homes and the countryside. Highly recommended. Very minor - it was a shame that the shower was not as strong as it could have been. Nothing else!
Great breakfast-was worried about partner's reaction to a "continental" breakfast- he is still going on about how good it was. Parking plenty of it and close to accomodation. Nice rooms and breakfast area. Convenient position, easy to find, lots to do/see nearby in a lovely area None
Our stay at the Camden Arms was excellent. We can not fault it in any way.The staff were very professional and yet very friendly and welcoming. The room we had was beautiful. N/A
My room was clean and tidy with a modern ensuite and the usuals TV, good hairdryer etc. The breakfast was good and the laid out nicely. I ate in the pub during the evening, the food was good and as expected
Nice sized room, with good facilities.
Quiet room, good breakfast and the old pub, which forms part of the hotel.
pool,jakuzi,steam room,sauna,breakfast,the evening meals were a bit fancy could do with some normal food on the menu evening meal as it was a bit fancy for us,would have liked sausage and mash or cod and chips or a nice casserole
We were upgraded, which was great. The staff were friendly. Bathroom was not very clean. Hoovering the dining room whilst we were eatling breakfast.
very relaxing & comfortable stay. everyone made you feel welcome. one of the rooms was above the kitchens, which was a bit noisy and smelly.
relaxing stay, excellent friendly staff, good restaurant, nice grounds
Beautiful location and reasonable price. Decor starting to look a bit dated.
The Spa area is cozy and the room was very nice. However, this is because we were given free upgrade to superior room. The staff. I would describe the receptionists as unfriendly or we were very unlucky to meet an unfriendly, hostile receptionist. The waiters in the restaurant were okay.
The location was very quiet and peaceful, the staff were very attentive and helpful, the breakfast was excellent.
the attention from the very friendly and helpful staff menu was difficult if dietary problems were appplicable -although staff did try to accommodate this problem
Was a wedding guest at wedding in hotel
Lots of green out there... No wireless in rooms..Too cold..