Pros (+) Breakfast not good
Cons (-) Cleanliness
3 stars
Europa Gatwick Hotel & Spa
Photos of Europa Gatwick Hotel & Spa
Overview
Featuring a sauna, an indoor pool and a Jacuzzi, Europa Gatwick Hotel & Spa is situated in Crawley and offers cosy accommodation. It is conveniently positioned for guests wanting to visit the area's popular attractions.
There are a variety of amenities at the hotel that guests can enjoy, such as an express check-in and check-out feature, 24-hour room service and a spa. Staff are available 24/7 and can help with booking tours and tickets.
Europa Gatwick Hotel & Spa has 246 luxury rooms that are filled with all the essentials to ensure an enjoyable stay. Each includes free tea and coffee making facilities and a private bathroom.
In-house dining options include The Mediterranean, which is an ideal spot to enjoy a meal. Those wanting to unwind can take advantage of the hotel's on-site bar, Rafters.
London Gatwick Airport is a 15-minute drive from Europa Gatwick Hotel & Spa. Ashdown Forest is nearby.
Latest deals for Europa Gatwick Hotel & Spa
Amenities at Europa Gatwick Hotel & Spa
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Business center
- TV
- Free toiletries
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Express check-out
- 24hr front desk
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Free toiletries
- Smoke alarms
- Heating
- Trash cans
Dining
- Electric kettle
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Kettle
- Coffee machine
- Vending machine (snacks)
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Upper floors accessible by elevator
General
- Family rooms
- Solarium
- Telephone
- Carpeted
- Storage available
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Sauna
Parking and transportation
- Parking
- Airport shuttle
- Private parking
Laundry
- Laundry facilities
- Laundry service
Bedroom
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Media and entertainment
- TV
Outdoor
- Garden
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Europa Gatwick Hotel & Spa
6.0
Okay
3128 verified ratings
Wonderful
336
Very good
266
Good
416
Okay
329
Fair
476
Mediocre
378
Poor
927
Summary of reviews
Guests say
Guests generally appreciate the location of the hotel, noting its proximity to the airport. However, many reviews highlight significant issues with cleanliness and service, with complaints about dusty rooms, rude staff, and poor food quality. Overall, while the hotel has potential, it urgently needs refurbishment and better management to improve guest experience.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6 out of 10
53 reviews
3.5 out of 10
5 reviews
All reviews
Pros (+) Location
Cons (-) Rude inefficient Staff. Check-in. Decor. Price of the drinks at the bar. Cramped parking areas.
Pros (+) Close to the airport
Cons (-) Smelly halls and room, furniture hadn't been vaccumed! Hair and lint in the chairs. I could easily feel the springs in the mattress. Spa is only available with an extra charge. Face your minimum §
Pros (+) Not much
Cons (-) Poor staff, it felt old and unclean
Pros (+) The wifi in the lobby, it should be in rooms!
Cons (-) Food was bad
Pros (+) ...only the kind staff
Cons (-) Everything...except the staff. Old, dusty hotel. HORRIBLE rooms and bathrooms... Stay only if its an emergency and if you just need 1 night to visit someone around that area near the so called "hotel"...or maybe Dracula's Manor.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers in-house dining at The Mediterranean, providing an ideal spot to enjoy a meal. Additionally, there's an on-site bar, Rafters, where you can unwind.
Are there any concerns about the cleanliness of the hotel?
Some guests have mentioned concerns about the cleanliness, such as dirty bedding and rooms, and the need for refurbishment. However, others have praised the cleanliness and the warm rooms.
What are the common concerns about the beds at the hotel?
Several guests have expressed concerns about the beds, mentioning uncomfortable mattresses, small double beds, and the need for new, more comfortable beds.
How is the hotel's customer service perceived by guests?
Guests have praised the friendly and helpful staff members, while others have mentioned concerns about rude staff and unavailability when seeking assistance.
What are the practical aspects of the hotel's location and amenities?
The hotel is conveniently located for Gatwick Airport, offering a 15-minute drive. However, some guests have mentioned challenges with parking availability and the need for renovations.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room in the Main Building
Some guests reported that rooms in the separate building called the Lodge were smaller and less comfortable compared to the main hotel rooms.
Check Room Details Carefully
A few guests mentioned discrepancies between the room they booked and what they actually received, such as smaller rooms or additional single beds. Double-check room descriptions before booking.
Be Mindful of Parking
Several guests found the parking situation challenging, with reports of a messy and unkept parking area, difficulty finding a space, and a high demand for parking.
Take Advantage of the Spa Facilities
Guests appreciated the spa facilities, so if you're looking to relax, consider making use of these amenities during your stay.
Be Aware of Internet Access
Some guests noted issues with internet connectivity, with limited or no access in the rooms. If internet access is important to you, consider this aspect before your stay.
Consider Bringing Your Own Pillow
A few guests found the pillows provided to be uncomfortable and hard, so if you have specific pillow preferences, bringing your own might enhance your comfort.
Plan for Early Departures
If you have an early departure, be aware that some guests had challenges accessing food or services during early hours, so plan accordingly.
Be Cautious of Noise Levels
Some guests reported noise issues, particularly in rooms located in separate buildings, which affected their sleep quality. Consider this when choosing your room.
Manage Expectations for Room Condition
While some guests found the rooms clean and comfortable, others mentioned that the hotel appeared tired and in need of refurbishment. Adjust your expectations accordingly.
Verify Room Amenities
A few guests experienced issues with room amenities such as showers not working, TV malfunctions, and lack of bath soap. It might be helpful to verify these amenities upon arrival.
Location
Balcombe Road, Crawley, RH10 7ZR
What's nearby
- St. Nicholas' Church0.4 mi
- Crawley Memorial Gardens1.1 mi
- Hawth Theatre1.3 mi
- Worth Park Gardens1.5 mi
- Tilgate Park1.5 mi
- Crawley Railway Station1.8 mi
- Crawley Town Hall1.8 mi
- Crawley County Mall Shopping Center1.9 mi
- Saint John the Baptist Church2 mi
- Ancient Priors2 mi
- Cineworld Cinemas2.2 mi
- Broadfield Stadium2.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Europa Gatwick Hotel & Spa
Low season | December |
|---|---|
High season | September |
Average price (weeknight) | $75 |
Average price (weekend night) | $86 |
When to book a room at Europa Gatwick Hotel & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Europa Gatwick Hotel & Spa
FAQs when booking at Europa Gatwick Hotel & Spa
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Value for money | 6.8 |
|---|---|
Distance to city center | 1.7 mi |
Nearest Airport | London Gatwick |
Distance to airport | 3.8 mi |
Everything you need to know for your stay in Crawley
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