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The staff is very friendly and hard working The trains are very loud
Convienent location Dreadfull catering & and catering staff
the mattress and bedding was excellent paying for the parking
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
wide and clean room The reservation through Arora hotel web site does not work.
close to station,high standrad of facilities, excellent food.
Clean and wide room very low water pressure from the tap
Easy to access train from hotel, airport and city of London. Staff was friendly and helpful. Easy walking distance to a local mall.
Charged for 2 breakfast but was alone. Should have asked me first before charging.
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
very clean / friendly staff limited wine list that was overly expensive.
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
TV control doesn't work
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
Just as advertised, comfortable and functional room at an affordable price, just a couple of minutes away from airport security as well as train station. The space available is quite tight, so don't expect to 'enjoy' it much (even though bed is very comfortable and shower is very nice), this is no leisure hotel, but rather 'get it done' style accommodation. After using the shower, the floor is wet so if you need to use the toilet after you'll be stepping on water and then out again onto the carpet. Again, functional but less than ideal. Maybe the floor should be slightly tilted in the shower so it drains/dries quicker.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
Location and very comfortable bef Everything is fine for me
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
Great location A little pricey!
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
Restaurant way over priced. Not many options for a reasonable, casual meal.
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
Very conveniently located and food was good. When we first checked in, the TV didn't work and it was no trouble for staff to change us to another room - we were staying 4 nights. Mattress on our bed was not comfortable and bed creaked every time we moved - not good for a mature couple.
I liked nothing about the hotel. The staff on arrival where rude and un friendly. The staffs attitude. We booked a meet and greet and ended up waiting a further 20 minutes for my car to turn up. This was even when we contacted them as soon as we had landed.
ease of check in and airport transfers stairs to rooms
Large clean rooms with good facilities and hotel was easy to find.
nice big rooms Reception staff could of been better, they put me in the wrong room twice!
Close proximity to Gatwick Airport pleasant reception area to relax after a long journey Poor reception on TV in rooms.I had 2 rooms and had travelled for more than 2 hours and we all wanted to unwind before eating
It had a quiet peaceful atmosphere and is reasonably close to the airport
Although we didn't use the car parking facility, it is very good value for momey. The shuttle bus was on time, clean and convenient. The bar prices were expensive. We had to carry all our luggage for a two week holiday upstairs as there was no lift
I Parking was next to impossible because of the number of cars belonging to people using Gatwick, cars were coming and going at all hours. Had I known it was a Gatwick Parking hotel I would have gone elsewhere. The hotel advertising should indicate that their main guests were people travelling through Gatwick.
Location Near Airport, Bar Meals Available, Free Transport Pick Up Just Pay £4 pp For Hoppa Bus Return To Airport.Very Reasonable Hotel Stopover All Round Good Value Airport Overnight Hotel.
The staf were very pleasant and helpful, the room was comfortable and warm and certainly value for money My bed was not made at all or the sheets changed in the 3 nights I stayed there and neither were the coffe/tea replenished. I was surprised that they did not have wifi or free to view TV but only the 5 Terestrial staions.
Friendly and helpfull staff
Very friendly people.
staff was nice all the time. A bit of a language problem I guess. Had a problem to get to operate the safe but the gemtleman could not figure it out, but no big deal anyway. and 2. the wide angle lens of the camera sure does a good job in disguising the truth. The room looked spacious on the website, but once we experienced it , was a different story. Quite small I must say but it was clean , just that one gets a different impression when you see the pics on the website.
rooms were great, clean & tidy plenty of Tea & coffee resonable room service if required nothing
quite and welcoming, staff were helpful. Limited parking
Very friendly staff. Overall this is a hotel whose staff are trying hard to do well and getting it right.
Excellent service - nice clean room Difficult to find - put the full address on the website
Good location and price. Good Friendly Service None really, although it would have been handy to have a mirror on the dressing table
Location, comfort, friendly atmosphere. I liked everything.
Shuttle service to Gatwick airport not frequent enough
Leisure Facilities were good & Courtesy Bus Bus was Handy & on time! Food in Cube Restaurant was poor & didn't fit the description of it as on the Menu.Also paying 2.00 per person for Bread was a bit much as it should come with the meal (especially as we had the Chowder/soup!) I've also put some of these comments on the questionnaire that was in our room.
Location and price - clean and very good and professional staff
Easy access, good value. Restaurant food was quite expensive, and food sounded good, but was plain.
I was upgraded upon arrival
Very clean , very good service , near to main shops etc. The size of the executive rooms .APPROX 9 FT SQUARE ! We could hardly get our suitcases in to unpack ,take turns in moving about the room . Having paid top rate for this room I did not expect a box room .
I thought the rooms were fantastic and I really liked the small lavendar spray. Its the little things that can make a difference.
The hotel was excellent, I would recomend to a friend
I wish there was a shuttle to transport you to and from the airport
We were fortunate enough to be upgraded to a club room which was excellent. Also good value for money
It was convenient to the airport and offered free parking. It was relatively inexpensive and comfortable. I had no problems at this hotel.
This is a brand new Premier Inn. Everything was spotless. Large, free car park. Helpful young man near the automatic check in desk, providing advice on how to use the machine, though to be honest, it wasn't difficult and if he hadn't been there, I could have managed! Spacious room, well designed...Premier Inn with everything clean and in perfect working order. There was even an ice cream machine...yummy! Nothing to dislike about it!
, quiet, clean short staffed took 20 minutes to get my bill after dinner
Breakfast was good and reasonably priced Hotel staff on hand but had to check in via computer; booked a quad room, placed in a double room; quad room was a double room with 2 cots, very tight quarters; gated entrance allowed all to enter but needed code to leave the premises which wasn't provided since not waited on by staff, had to walk back to the lobby since parking lot was a one way to request code
The hotel was ideal for an overnight stay for an early morning flight from Gatwick. The staff were excellent, very friendly and helpful. The room was clean & comfortable, the usual high standard I have come to expect from premier inn. Nothing at all, it was perfect!!
Good service, clean room, nice sized comfiy bed.
Nice bar, friendly staff, good breakfast, excellent service, good size room, plenty of parking A little difficult to find but only because google maps showed it in the wrong place!
Friendly staff and very helpful. Great room, clean and tidy. If you are eating in the evening be careful with your selection. Some of the meat cuts leave a lot tobe desired.
Large and clean room, late check-out Transfer from airport both ways cost 28pounds, so total cost of stay equal to 4 star hotel in airport without transfer.
Reliable comfortable clean modern accommodation. With a 'Good Night's Sleep' policy. The choice to pay for any luxuries rather than built into the cost. Busy road outside but it didn't keep us awake.
lack of air conditioning meant a choice of a noisy fan, personally over-heating, or opening the window to significant road noise.
Conduct of the staff, & condition of the room
I thought the whole experiance was very good. The staff where really lovely and very friendly, I would highly recomend this hotel.
the staff were exellent,very helpfull and friendly!!
Very comfortable and clean hotel. Breakfast was the worst part. poached egg was over done and cold.My friend had a fried breakfast which was also cold.
friendly, traditional English atmosphere A little bit in need of modernisation and full internet connection in rooms
Location was good for our needs. Good friendly service from staff all round. I have stayed here many times over the years and I still have the one same negative comment. It is the multitudinous fire doors. Yes, I understand they are needed, but: need there be so many, and even more important, do they have to be a strength test to open them! This hotel has the most entry resistant fire doors in the UK!!
quaintness of the setting and hotel facility. Closeness to the airport
Convenience,good staff, well presented, and guests reasonably quiet so one could get a restful stay Facilities around the hotel limited golf course,pitch and putt or something similar would be nice for those staying more than 1 day. Archery,suggest extend the jogging trial to a countryside walk etc.
Quiet location, easily accessible to Gatwick airport, breakfast choices plentiful, courteous and helpful staff. Our room had an unpleasant odor, as if someone had been sick and the carpets had just been cleaned and weren't quite dry. Just our impression, otherwise everything else was in order. Would have liked screens on the window because we had to air the room. No complaints.
Mould around the bath tiles - not what we expected from a four star hotel. Cot was a basic travel cot and not a proper one.
Hospitality and friendliness of the staff. Additionally, it is ideally located for easy access to Gatwick Airport - good shuttle bus service available. nothing
The whole place
loved it not really i enjoyed it
quitetness of the hotel club room was a bit small
Everything was great, the room the staff and the food.
Nice and clean Extractor fan in bathroom very inefficient
Nearness to Gatwick Airport Heating system in room was poor
Polite staff at reception, clean, close to airportand great restaurant No small van to bring guests to hotel bus leaves u on the road had to take taxi back please bring back the van
Clean quiet room. Large room. No frills so good price. Quality of breakfast was average. But good value for money oif that is what you are after.
Excellent value, clean and spacious rooms, friendly helpful staff Check in was a little slow
Clean, comfortable and spacious. None.
Clean hotel, efficient, polite and very helpful staff - no quibbles in the slightest about my stay there. Plus the food at the Gatwick Manor pub is terrific!
We were very comfortable, the staff were helpful and friendly and the restuarant had a good selection and the food was excellent. They made sure we had a wake up call and called us a taxi for our trip to the airport. nothing
Staff/Owners were very friendly and helpful, hotel is very clean and in a fantastic location. Would stay there again The early morning flights out of Gatwick wake you up
I spent just 1 night there as a layover. I felt very much at home. I wish that I had spent a longer time there to really look around.
nice country house, friendly staff, cuddly labrador retriever greeting guests access is a problem, cost of single cab fare is 15 pounds, round trip from wirport brings cost to about the same level as the airport hotels with shuttle service.
Ideal for my overnight stay after a local wedding. Excellent staff and would recommend. Rather difficult to find after nightfall.
My room had a great view of a field. I enjoyed sitting outside and watching the occasional deer come by. Also, they have several lovely acres to walk around.
The owners were very friendly. It felt very much home from home. Rooms were small, but extremely well equipped, so the lack of space wasn't an issue. We were only stopping over night anyhow.
Excellent value for the price airport transfers and parking
It was only an annexe to Ifield Court but could not cope with catering in the evening; but was convenient for the airport. Friendly on Gatwick flight path and heating bwas inadequate.
Friendly, unobtrusive staff. Wonderful views at breakfast (spotted deer, fox and squirrels). Room 7 (next to the kitchen) was very noisy & to be avoided. Constant clatter of dishes, radio and voices seeped through walls. Also no towels in room but this I suspect was merely an oversight and not a big problem as I'd brought my own.
pub next door,excelent breakfast,good value meals. bath/shower,for elderley people a seperate shower is a must,with a replacement hip it is not possible to climb into a bath to have a shower,this is something that needs urgent attention.
Spacious room All very pleasant and convenient for the purpose of my stay with a largish group of adults. Have stayed there before and likely to do so again. Only a duvet provided. The option of a sheet and blanket would be good.
the rooms are quite spacious, beds are comfortable, plenty of hot water and the pub next door has great food. The location is great, exactly 5 mins away from gatwick south terminal no lift but the hotel has got only one floor up so shouldn't be a problem anyway
Perfect as a stopover hotel for Gatwick airport. Very handy for the Airparks Long stay carpark (only 5 mins drive).
The room was of a higher standard than expected. the public house next door offered an excellent selection of food for breakfast and service was good and the food hot. Food at the public house finished at 9pm, and could have been later or could offer bar meals for late arrivals.
Freindly /helpful staff,good clean room,well priced,good reasonable priced food,easy to arrange stay,will use again.
Access to motorway & Crawley
The young woman at the reception desk was very helpful and friendly. The room was quiet. There was no electrical outlet at the bedside for my medical device. The location of the hotel was very difficult to find.
Quiet surroundings, friendly staff and traditional pub adjacent plus within very easy reach from Gatwick Airport.
only an 0vernight stay but made most wecome by staff food excellent in pub will def use premier again thankyou
very good value for money!!!